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Recensioner av Grand Melanesian Hotel

2.5 out of 5
Grand Melanesian Hotel
Namaka Lane, Namaka, Nadi Airport, Nadi

Recensioner

5,8
10 - Fantastiskt i betyg. 8 av 78 recensioner" "
8 - Bra i betyg. 17 av 78 recensioner" "
6 - Okej i betyg. 21 av 78 recensioner" "
4 - Dåligt i betyg. 20 av 78 recensioner" "
2 - Väldigt dåligt i betyg. 12 av 78 recensioner" "

6,0/10

Renlighet

6,6/10

Personal och service

6,2/10

Bekvämligheter

5,2/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Fiona

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff, great location. Fridge, toaster and microwave in the rooms. Family friendly
Bodde här 6 nätter i augusti 2023

6/10 Okej

Alison

Gillade: Personal och service
Budget hotel - does the job for a one night stay, rooms were fine but could do with a little more ventilation. For the price it’s fine. Staff were very friendly and helpful.
Bodde här 1 natt i april 2023

6/10 Okej

Yvonne

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter
The friendly staff greeting
Bodde här 1 natt i februari 2023

8/10 Bra

Salote

Bodde här 3 nätter i januari 2023

6/10 Okej

Jacinta

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The lady at customer service was excellent. But it was too noisy from upstairs.
Bodde här 1 natt i januari 2023
Svar från GMH 31 jan. 2023
thank you for letting us know...we will work on that....vinaka

8/10 Bra

Scott

Bodde här 1 natt i januari 2023

10/10 Fantastiskt

Mohammed

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was neat n tidy,staff were wondrful and i cant say anything that i did not like ,all good AAA

6/10 Okej

Dharmesh

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2023

2/10 Väldigt dåligt

NISHANTHA

Reste med familjen
When we went threre, No room available for us. We had to find another hotel at 7.00 pm in the middle of Heavy rain.

2/10 Väldigt dåligt

Fraser

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All the rooms were full so we had to sleep in some other random hotel they put us in. Mould everywhere, wet floor and sheets. Human poo under bed and in shower. Was the worst experience ever
Bodde här 1 natt i januari 2023

10/10 Fantastiskt

Mosese

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was really good, the accommodation, food, facilities and the staff were so friendly and helpful.
Bodde här 1 natt i augusti 2022

2/10 Väldigt dåligt

Shalesh

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The property is nothing like the photos. No water in the showers so we had to complain frequently. Floor was back with dust when we arrived and taps were falling apart. Would not stay here again. The staff are nice and admit this place is falling apart.
Bodde här 2 nätter i augusti 2022

10/10 Fantastiskt

Alan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Alan
Amazing.Staff were so helpful.Nothing was a problem for staff.Every time we asked for anything it was done.Will definitely be back
Bodde här 3 nätter i december 2021

8/10 Bra

Kathryn

Bodde här 3 nätter i december 2021

8/10 Bra

Jonacani

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location
Bodde här 4 nätter i december 2021

8/10 Bra

Verifierad resenär

Bodde här 2 nätter i februari 2020

6/10 Okej

nerida

Gillade: Renlighet
Gillade inte: Personal och service
Convenient to the airport but sadly that’s all
The Grand Melanesian was a convenient location for an early flight from Nadi airport, but unfortunately that was the only positive. When we arrived the lady checkin couldn’t find our booking (even though I had the confirmation email). We also ordered a wakeup call at 4:15, but it was made to us at 4:45 (luckily I set my own alarm just in case). Our room booking said the room had a balcony (it didn’t). It was also a very noisy place to stay (our window was right next to the outside staircase) and you could hear all the noise from the corridors.
Bodde här 1 natt i januari 2020

2/10 Väldigt dåligt

Jack

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not reliable!!
When we arrived at the hotel, they did not have a room for us. We paid and booked 4 days in advance. We had to go to another hotel. No phone call or emails were sent to apologize and warn us about their mistake. We are still waiting to get a refund of this night we haven't spent there.
Bodde här 1 natt i oktober 2019
Svar från Nathan 25 okt. 2019
Dear Guest Our sincere apologies for what you went through.It is never our interest to deny any bookings as selling rooms is our core business.Please allow me to go into detail what could have caused this situation .Appreciate if you could provide me your booking ref number . I am also sorry to hear that you have not been refunded as well for which I would like to action this before COB tomorrow. Looking forward to hear back soon. Kind Regards

8/10 Bra

kunhan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2019
Svar från Nathan 27 okt. 2019
Dear Kunhan We thank you for taking out your time to provide your experience.We are happy that you enjoyed your stay.We will certainly work on areas where we scored less in order to improve our services. We look forward in serving you again. Kind Regards

8/10 Bra

Daina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2019

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade inte: Bekvämligheter
Toilet n shower had no venting mirrors get fog easily after shower
Bodde här 1 natt i juli 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
1 night stay was ok, however, were billeted on the 3rd floor with no lift. Having take and bring back luggage all the way. Thankful to the staff to have helped with luggage. Ok for a nights stay.
Bodde här 1 natt i juli 2019

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Everything was good. The hot water in the shower didn't work so I have to bath my kids with cold water....
Bodde här 1 natt i juli 2019

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Bekvämligheter
Things that we liked about this place; The staff are very helpful especially the Fijian staff. We liked the size of the room and bathroom. However bathroom floor was flooded before we even got to use it. Things that we didn’t like; cockroaches (small ones) on top of the fridge, the photo shows nice swimming pool but upon checking it ‘‘twas full of molds and algae, water appeared cloudy and noticed someone sprinkling (powdered chemicals) ? Bleach. Place has no elevator. Aircon took ages to work and not cold enough. But other than that I score this place 3/5 because of the staff 😊
Bodde här 1 natt i juni 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och bekvämligheter
13時のチェックインだったので13:22にチェックインの為ホテルに到着しましたが、私の部屋の掃除がまだ終わってないので10分程待ってほしいとおはなしがありました！13:40くらいにチェックインしたのですが、カウンターでの手続きはとてもスムーズで少々お部屋待ちしたのですが、スタッフの皆さんも笑顔でとても気持ちの良いホテルでした！
Bodde här 1 natt i maj 2019
Svar från SP 25 maj 2019
Dear Guest We appreciate your feed back .We are happy that you have enjoyed your stay. Staying at GMH can become more advantage as we can connect to our guest to other travel /cruises/guest activities a a discounted rate. We look forward for your revisit.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2019
Svar från SP 22 jan. 2019
Dear Guest I see that you have rated very low as your feed back. In order to understand and fix where we fell short in delivering your required service ,may you please advise the following Date of stay Room Number I will certainly look into it and respond as our aim to to provide the best service to each and every guest. Thank You

2/10 Väldigt dåligt

Tony

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Room crawling with cockroachs. Wouldn't chance the so-called kitchen.
Bodde här 2 nätter i januari 2019
Svar från SP 17 jan. 2019
Dear Tony We acknowledge your concern and feed back. The hotel does have a regular pest treatment program in place to ensure that we present a clean and insect free rooms to our guest however we do realize that we were not able to meet your expectation during your recent stay I have relooked at our room treatment program and this is now now done more frequently than before and do believe that this is now well controlled. I can assure that you will have a positive experience next time.

6/10 Okej

aoibhe

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
good location, affordable prices friendly staff
The location is perfect, so easy to get around. the staff were friendly and available any time to help you with the anything. The hotel was very very disappointing, no towels in the room , no place to sit by the pool and it looked nothing like the pictures online so it was a shock to realise after what it looked like. the biggest problem was no wifi. I went there for work and needed access to wifi to do my job so it ended up costing a lot more money than expected to gain access to the internet. It was very loud being next to the roadside and it didn't feel super private. There was a very comfortable bed, a fridge in the room which is fantastic in such a hot time of the year to have water chilling ... and there was a bath which is a fantastic extra.
Bodde här 4 nätter i december 2018
Svar från SP 8 jan. 2019
Dear Guest Thank you for staying with us,we also appreciate your feed back as these does help us to recover from areas we have fallen short. We do advertise wifi available but this comes with a cost with our room rates which is affordable.Currently we are negotiating with the service provider in the view to offer free wifi. Yes I do agree that our rooms are closer to road side and on a positive side it does helps the guest to take a walk by path to any nearby amenities .The fair from airport is very less due to its location which does advantage many travellers over their daily expense. We do have some rooms with no noise or very less noise which I am not sure why these were not allocated to you .I will look into this. With regards to towels we have started to issue them from front desk as a control measure over the vast number of towels not coming back from rooms ,however I will definitely look into how we can improve on guest experience from here onwards. We look forward in serving you in your next visit. Kind Regards

8/10 Bra

Ro Iva

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2018

6/10 Okej

pom, japan

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
シングルベッドが2台だった。新館の方は綺麗だと思うが、旧館は薄暗くて綺麗とは言えないです。 スタッフの方はいい人達でした。シャワーとトイレに境がなく、トイレがびちゃびちゃになりました。
Bodde här 1 natt i augusti 2018
Svar från SP 26 sep. 2018
Dear Guest Thank you for your feedback which is important for us to improve and give our guest a better experience.We will work on areas where you have marked as low.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good Hotel
Nice place to relax
Bodde här 1 natt i juli 2018
Svar från Sp 1 aug. 2018
Dear Guest We appreciate your feed back.It is important to our business in bringing continued improvement. We are happy that you enjoyed your stay with us.We look forward for your revisit. Kind Regards

4/10 Dåligt

David, Melbourne

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Close to airport
There were no cups ,no shower towel ...you have to ask again and again, then pick up yourself
Bodde här 4 nätter i maj 2018

2/10 Väldigt dåligt

Fulvio

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Was not exactly a "bula"
The room we were given had the toilet leaking its content on the floor, we waited more than 50 min and only after our protests we were given another room. It was dirty, with a lot of little cockroaches crawling on the floor. The lady at the counter was completely unfriendly and unhelpful. The position is very bad, exposed to a road of major traffic with a lot of noise all night. Over, over, overpriced, in other countries I would pay few dollars for an hotel like this.And you guys of Hotels.com should pay more attention to the stuff you sell.

4/10 Dåligt

ぽりん, JAPAN

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
設備は古いです…
画像でスライダー付きプールになっていますが、スライダーまでの階段が朽ち果ていて、とても危ないです。子どもが利用しましたが、プールはかなり深く大人でも足がつきません。ファミリータイプを予約しましたが、ドミトリールームでした…面倒くさいので、そのまま利用しました。バスタオルもなく、言わないともらえません。冷蔵庫完備と書かれてますが、ありません。4泊しましたが、掃除はありませんでした。古いのは仕方ないですが、あまり清潔ではありません。 ホテルの従業員さんは、皆親切です！中国人観光客が多いホテルです。
Bodde här 4 nätter i mars 2018

6/10 Okej

Cee, Qld

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
You get what you pay for.
The prices are good if you are looking for cheap accomodation but don't expect too much. The rooms are good to sleep in with aircon and tv but facilities are limited and bathrooms leak water. We didn't order food from the resturant as there is a resturant right next door which is a more enjoyable place to eat. there is wifi but for a small fee. The pool was constantly dirty and there is no place to do laundry if you are on a long stay. Its quite easy to get transport from here and the staff are friendly and all to happy to help which makes the stay that little bit better
Bodde här 1 natt i januari 2018

4/10 Dåligt

Robert, Oak Harbor, Washington

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Noisy Hotel
Have stayed here before. Despite some upgrades/improvements in the bathroom, I enjoyed the stay less than ever. Not all PowerPoints worked; a borrowed iron didn't work; paid breakfast was poor; and, came away with lots of itchy bites (bed bugs?) Handy to airport, but that's about it.
Bodde här 2 nätter i december 2017

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
No guest towels in the room!Even after asking 3 times.
Bodde här 2 nätter i december 2017
Svar från SP 14 dec. 2017
Dear Guest Thank you for bringing this to our attention.Normally we do not place towels in the rooms due to heavy losses however towels should be readily available for guest use.I shall look into this to see where was the shortfall. Kind Regards

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
I was only there one night but staff were friendly and helpful. Dinner was very nice in the attached restaurant and well priced.
Bodde här 1 natt i september 2017

10/10 Fantastiskt

Jojivini

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very close to the airport and also the shops are close by, buses and taxis very easy to get to, very friendly staff.
Bodde här 3 nätter i september 2017

6/10 Okej

Verifierad resenär

Convenient for overnight, free airport transfer

2/10 Väldigt dåligt

Thomas, S from Australia, Gold Coast

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Budget hotel close to transport away from beach
Very poorly maintained motel, swimming pool green and dirty water no filtration, not fit to swim, complained 3 times about its condition. Room large but air con working poorly, too hot , small kitchen with fridge, restaurant meals good and not expensive. Staff friendly and helpful, no free wifi, a budget hotel but would give it a miss and stay at a more expensive hotel, beach far away but bus services outside door.
Yuk
No swimming today
Green water
Dirty pool unhappy children

2/10 Väldigt dåligt

Nev, coffs harbour, nsw

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dirty, run down facility.
Dirty, rundown establishment. No towels, doors falling off, dirty marks around every door handle and light switch. Establishments can be old, which is OK, but they cannot be old, warn out and dirty. Wotif is doing itself a no good by having this establishment on it's books.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Personal och service och boendets skick och faciliteter
The service is the poorest I've ever been experienced. Room is okay clean but no towels and drinking water. Restaurant very filthy crumbs all over. I couldn't sit the couch in the reception coz it's very filthy. We arrived 1am and the lady in the reception is not very accommodating and not smiling at all.

6/10 Okej

Jay, Savusavu Fiji

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Cheap and Clean
Not much like the advertisement, but friendly staff, very dated bathrooms etc but clean, no cockroaches, or ants or anything unpleasant. Close to airport, shuttle back prompt, good service. Good for a cheap night or two in transit.

4/10 Dåligt

dharmendra

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I will never come back to hotel. Room were very un hygiene.

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
room
Although a no-smoking room, the smell of stale smoke was impregnated in all bedding and airconditioning. The swarms of baby cockroaches suggests an insecticide treatment might be overdue.

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Basic accommodation
Had to ring hotel day before to ensure the shuttle would pick us up, just as it had said in the booking. The staff member said he would confirm and email me back- never did. Rang again the next morning, they said yes a shuttle would arrive but never asked for flight details. No shuttle was there and we ended up catching a taxi- staff were unapologetic. Room is basic and tidy. If you can afford a few more dollars for another hotel- then I would recommend you go elsewhere.

4/10 Dåligt

john , melbourne australia

Gillade inte: Renlighet och boendets skick och faciliteter
Staying at melaniesian during a cyclone
Bad no electicity cold water for showers nothing to eat internet bad and expensive staff left us in dark room for hours

4/10 Dåligt

Lyn, Tasmania

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Just an overnight stay so cheap and clean and close to the airport. Just up the road is Bullachino which has free wifi and great coffee and meals. WIFI wasn't that great in the rooms.