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Recensioner av Tanoa Apartments

3.5 out of 5
Tanoa Apartments
Votualevu Road, Namaka, Nadi

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 42 av 111 recensioner" "
8 - Bra i betyg. 27 av 111 recensioner" "
6 - Okej i betyg. 16 av 111 recensioner" "
4 - Dåligt i betyg. 17 av 111 recensioner" "
2 - Väldigt dåligt i betyg. 9 av 111 recensioner" "

7,2/10

Renlighet

8,6/10

Personal och service

6,2/10

Bekvämligheter

6,6/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

4/10 Dåligt

Jonathan

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Arrived at the property late. checked in room.Safe not working,closet door off railing.Let front desk know,was promised to have it fixed next day.Was fixed three days later.On the 5th day found cockroches in the kitchen and around the fridge door around the casket.reported to front desk nothing was done.The towels had holes in them.Had to go to front desk to collect towels.No bath mats.Had to beg for them.The apartment is old but not cheap.No mantanance is being done.I will not stay in this place again even if offered free.
Bodde här 8 nätter i oktober 2023
Svar från Management 8 nov. 2023
Bula Jonathan,Thank you for feedback. We are sorry for all the inconvenience caused. Feedback has been shared with the team and we have addressed all the areas that needs improvement.You have a happy holidays.Regards

8/10 Bra

Marie

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Always met with a smile. Free transfers to airport and to Tanoa International Hotel. Room was spacious, with great views to the Mountain Ranges.
Bodde här 2 nätter i september 2023
Svar från Management 13 okt. 2023
Bula Marie ,thank you very much for sharing your experience with. we are really happy that you enjoyed your stay. hope to welcome you back with us.

10/10 Fantastiskt

Jasmindar

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Management 9 okt. 2023
Bula Jasmindar ,thank you very much for sharing your experience with. we are really happy that you enjoyed your stay. hope to welcome you back with us.

2/10 Väldigt dåligt

Brad

Bodde här 1 natt i oktober 2023

8/10 Bra

Ayako

Reste med familjen
Gillade inte: Bekvämligheter
A shuttle took ages to pick us up from the airport 😔
Bodde här 1 natt i september 2023
Svar från Management 28 sep. 2023
Bula Ayako,Thank you for sharing your feedback. we are sorry we didn't meet your expectation. We are looking into areas highlighted as we speak and hope to be given another chance to do it right in your next visit.

10/10 Fantastiskt

Andrew

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Close to airport, supermarket and restaurants. Great to have well priced self contained appartments. Very comfortable beds. A great base in Nadi.
Bodde här 1 natt i september 2023
Svar från Management 28 sep. 2023
Bula Andrew ,thank you very much for sharing your experience with. we are really happy that you enjoyed your stay. hope to welcome you back with us.

10/10 Fantastiskt

Andrew

Bodde här 1 natt i september 2023
Svar från Management 17 okt. 2023
Bula Andrew ,thank you very much for sharing your experience with. we are really happy that you enjoyed your stay. hope to welcome you back with us.

10/10 Fantastiskt

Tanai

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Beautiful stay and very clean
Bodde här 1 natt i juli 2023
Svar från Management 8 sep. 2023
thank you very much Tanai for you feedback. will share this with our team and hope to see you again staying with us in future

6/10 Okej

Rajendra

Reste med sin partner
Gillade inte: Renlighet och bekvämligheter
Cockroch under nith the bed And smelling like petrol in the room cant sleep whol night lot of noise
Bodde här 2 nätter i augusti 2023
Svar från Management 8 sep. 2023
Bula Rajendra,Thank you for sharing your feedback. we are sorry we didn't meet your expectation. We are looking into areas highlighted as we speak and hope to be given another chance to do it right in your next visit.

8/10 Bra

Ashley

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
Quite out of the way for walking and no restaurant on-sight (fine if you get transport and/or cook yourself). Staff are friendly and helpful. Layout is spacious like a one bedroom apartment (with 2 queens and 2 singles in a loft) rather than a hotel room, but in an older style. Nothing modern about it, but that was fine for us.
Bodde här 2 nätter i augusti 2023
Svar från Management 24 aug. 2023
Bula Ashley, Thank you for sharing your wonderful experience. Please be advise our concept is Apartment self-contain unit with cooking facilities for Breakfast and Dinner we would be happy to suggest our sister property Tanoa International Hotel.We hope to welcome you back in the near future.

10/10 Fantastiskt

Heni

Bodde här 1 natt i augusti 2023
Svar från Management 8 sep. 2023
hank you very much Heni for you feedback. will share this wilth our team and hope to see you again staying with us in future

4/10 Dåligt

Amina

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Excellent location. Bed and bedding not inviting. Old stools. Floor felt dirty and gritty. No tea towels. Old cutlery.
Bodde här 1 natt i augusti 2023
Svar från Management 15 aug. 2023
Thank you so much for the feedback. We do appreciate your time and giving positive feedback. please note our building is currently under painting.we have in plan for the beds and linens soon to be replaced and for the cutleries please note everything from the plates, cups, fry pan, bowls, side pates cooking spoon, cooking pots, knife and other cutleries are just bought ago. Once again, we really appreciate your time, and we will be really glad to welcome you back to our apartment again.

10/10 Fantastiskt

John Paul

Bodde här 1 natt i augusti 2023
Svar från Management 28 aug. 2023
Thank you for your feedback

8/10 Bra

Krishan

Gillade inte: Boendets skick och faciliteter
provide breakfast and dinner
Bodde här 1 natt i augusti 2023
Svar från Management 3 aug. 2023
Bula Krishan, Thank you for sharing your wonderful experience. Please be advise our concept is Apartment self-contain unit with cooking facilities for Breakfast and Dinner we would be happy to suggest our sister property Tanoa International Hotel

10/10 Fantastiskt

Akanesi

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
I would recommend Tanoa Apartment as your place to stay while you in Fiji. Just love the service they provided and the rooms are clean and most inportantly..the price is super cheap if you booked in at the right time on their special rates.
Bodde här 1 natt i juli 2023
Svar från Management 30 juli 2023
Bula Akanesi,Thank you for sharing your wonderful experience. We hope to welcome you back in the near future.

4/10 Dåligt

Paul

Affärsresenär
Gillade: Renlighet
Gillade inte: Bekvämligheter
Very basic accommodation - No wifi service and lack of information on arrival - had to ask for towels. No coffee in the room and no food service.
Bodde här 1 natt i juni 2023
Svar från Management 30 juli 2023
Bula Paul,Thank you for sharing your feedback. we are sorry we didn't meet your expectation. We are looking into areas highlighted as we speak and hope to be given another chance to do it right in your next visit.

2/10 Väldigt dåligt

Sean

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The beds were clean. The rest of the place was dirty and stained. 3 messages to the hotel requesting airport pickup were unanswered. The shower didn't work. The kitchen was dodgy and without milk for tea. And there was a lot of noise coming from outside our room throughout the night.
Bodde här 1 natt i juni 2023
Svar från Management 30 juni 2023
Thank you for taking out your time to give us a review about your stay. Firstly, i apologies that you were inconvenienced during your stay. we as a team have looked into the Issues highlighted and we are addressing it as we speak. We would love to change your experience and we hope that you may allow us to do so.Looking forward to welcoming you back to Tanoa Apartment in the future

6/10 Okej

Graham

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Rather tired
The hotel is rather tired and the service is pleasant but lacks attention to detail. No towels in my room when I arrived, no remote for the TV, security safe not working. I asked for fresh towels on the evening of my second day but they never arrived. The shuttle driver was very helpful once you figure out how the system works.
Bodde här 3 nätter i juni 2023
Svar från Management 30 juni 2023
Thank you very much for your feedback. Sincere apologies for the inconvenience during your stay. We will definitely be discussed this with our Team.

2/10 Väldigt dåligt

Irene

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The staff were very friendly & helpful the place is old & run down cockroaches scuttling on the kitchen bench cold tap on shower didn’t work only hot tap did. No glasses or cutlery in the kitchen. Would not recommend this place to anyone
Bodde här 1 natt i juni 2023
Svar från Management 25 juni 2023
Bula Irene George, Thank you for taking out your time to give us a review about your stay. Firstly, i apologies that you were inconvenienced during your stay. The glasses are placed on the cupboard above the fridge and cutleries in the drawer beneath the sink.We as a team have looked into the Issues highlighted and we are addressing it as we speak.We would love to change your experience and we hope that you may allow us to do so.Looking forward to welcoming you back to Tanoa Apartment in the future.Ulamila & Team

4/10 Dåligt

Partima

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I rented an apartment. Broken stove,missing knobs, walls with stains, door not very secure. Dirty floors, i had no intention to cook, but if wanted to then wont be able. kitchen had limited pots n pans, spoons. No towels. Asked at reception, then for them. Wifi available only in reception area. For breakfast had to go to another building by shuttle. Upon return, shuttle broke down somewhere and would take 1h, luckily I was able to arrange. Made other arrangement and checked out after 2 nights, original booking was for 7 nights.
Bodde här 7 nätter i april 2023

10/10 Fantastiskt

Mahendra

Gillade: Renlighet och rummets bekvämlighet
Bodde här 3 nätter i mars 2023
Svar från TANOA 12 maj 2023
Thank you for your feedback

4/10 Dåligt

Shabrina

Gillade inte: Renlighet
Rooms were old and AC and fans were not working properly didnt have utensils to make teas and stuff rooms were not even ready when we checked in they gave us a different room
Bodde här 3 nätter i januari 2023
Svar från management 25 jan. 2023
Bula Vinaka Shabrina, We sincerely apologized for the inconvenient caused on your stay.We appreciate feedbacks from our guests because it helps in improving our service.Your feedback has been shared with the team and we will work as a team to ensure your next stay with us is more comfortable and pleasant.

2/10 Väldigt dåligt

Vikas

Affärsresenär
Gillade inte: Bekvämligheter och boendets skick och faciliteter
There was no WiFi except a hotspot in the lounge where there is only 4 seats! The appliances in the room are old and therr was no cutlery.
Bodde här 1 natt i november 2022
Svar från management 20 nov. 2022
Bula Vinaka Vikas,We appreciate feedbacks from our guests because it helps in improving our service.We apologize for the inconvenient caused. Your feedback has been shared with the team and we will work as a team to ensure your stay with us is more comfortable and pleasant.Vinaka.

8/10 Bra

Zhe

Bodde här 1 natt i september 2022
Svar från Management 28 aug. 2023
Thank you for your feedback

4/10 Dåligt

James

Bodde här 1 natt i september 2022
Svar från Management 28 aug. 2023
Thank you for your feedback

10/10 Fantastiskt

Renon

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Great area with shops and eateries within walking distance. Very friendly service from receptionists to securities.
Bodde här 1 natt i augusti 2022
Svar från management 25 aug. 2022
Thank you very much Renon for you feedback. will share this wilth our team and hope to see you again staying with us in future

4/10 Dåligt

Geoff

Reste med sin partner
Gillade inte: Renlighet och bekvämligheter
So called apartments had literally no utensils. Basically an over priced, dirty dump.
Bodde här 1 natt i juli 2022
Svar från management 15 juli 2022
Thank you very much for your feedback

10/10 Fantastiskt

David

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The pool was great and property was clean
Bodde här 1 natt i juli 2022
Svar från management 15 juli 2022
thank you very much for the feedback. we hope to see you back with us

2/10 Väldigt dåligt

Aiyaz

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Nothing !! The place is falling apart
Bodde här 1 natt i april 2022

8/10 Bra

shunil

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i april 2022
Svar från Management 28 aug. 2023
Thank you for your feedback

2/10 Väldigt dåligt

JAMES, THOMASTOWN

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Never been more disappointed. Property is so run down and dirty. Our room was filthy. We found used masks, condoms, socks, toothpaste and rubbish under the sofa. There was blood stains on the mattress. Stains all over the carpet. The room smelled disgusting. Cockroaches in the fridge. The microwave was disgusting. Stove had stains. My list goes on. I complained to reception. They didn't want to refund our money. I asked to speak to the manager and they said he was sleeping. No one cares so we just checked out. Someone should do something about this.
Bodde här 2 nätter i januari 2022
Svar från Management 17 jan. 2022
Thank you very much for the positive feedback. we will definitely work towards housekeeping team a well as maintenance for provide best services

10/10 Fantastiskt

Patrick

Gillade: Renlighet
Lovely staff, plenty of room
Bodde här 1 natt i december 2021
Svar från Vinit 16 dec. 2021
Thanks you very much for the positive feed back

4/10 Dåligt

Verifierad resenär

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Definitely not going there again. Stayed in the one bedroom apartment. Terrible cooking facilities and utensils/cutlery. Very dirty and inadequate. Not like the photos online at all. Swimming pool was always full of noisy children and very dirty. Bathroom had a lot of mould and the couch had stains and dirt on it.
Bodde här 3 nätter i december 2019
Svar från Management 17 jan. 2020
Thank you very much for the feedback. we have noted the issue highlighted ad will definitely work with our team closely. we would happy to welcome you back with us

10/10 Fantastiskt

Cagi

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good stuff.very polite and good services,location was close to venue of the place our 50th golden Jubilee and close to all families
Bodde här 5 nätter i november 2019
Svar från Management 17 jan. 2020
Thank you very much Cagi for the positive feedback. we would be very happy to welcome you back with us to stay

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
The property was very good but cleanliness and maintenance has to be improved
Bodde här 15 nätter i juli 2019
Svar från Management 26 aug. 2019
Thank you very much for the positive feedback. we will definitely work towards housekeeping team a well as maintenance for provide best services

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Only an over night stay. The shuttle bus from airport was handy and also used it to go over to the Tanoa Hotel for dinner.
Bodde här 1 natt i juli 2019
Svar från Management 30 juli 2019
thank you very much for the feedback

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Great Location. Building getting old, some amenities like WiFi not available in rooms. T V reception not the best
Bodde här 3 nätter i juli 2019
Svar från Management 30 juli 2019
Thank you very much for the positive feedback.

2/10 Väldigt dåligt

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
No food no air condition services so poor but expensive
Bodde här 1 natt i maj 2019
Svar från Management 30 maj 2019
Bula Vinaka sorry for the inconvenience. we do provide cooking facilities as its a Apartments but we do provide options from our sister property Tanoa International for dinning services. . The Air-conditions are provided in the rooms. Sorry to hear that your experience with us. will work with our team to get Aircon checked. hope to see you again with us

4/10 Dåligt

Reggie, Melbourne

Reste med familj och småbarn
Gillade inte: Renlighet och boendets skick och faciliteter
Quite run down, carpet upstairs had a blood stain. Sofa bed was sunken in the middle. It was quite cheap and the staff did try to be helpful to make up for general conditions.
Bodde här 1 natt i april 2019
Svar från Daniel Roy 16 apr. 2019
Bula Reggie Thank you for feedback. I am working with our team to address the issues you highlighted. Once again, we appreciate hearing from you as it is vital for our continuous improvements. Vinaka Daniel

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great accmodating staff, priced right and treated well
Bodde här 2 nätter i februari 2019
Svar från Vinit 26 feb. 2019
Bula Thank you for your comments. It is vital for us to hear from our guests for our continual improvements. Hope to welcome you back to stay with us

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Scenic and it has a pool ideal for the hot Nadi weather.
Bodde här 1 natt i januari 2019
Svar från Vinit 17 feb. 2019
thank you very much for sharing your experience with. we are really happy that you enjoyed your stay. hope to welcome you back with us.

6/10 Okej

Verifierad resenär

Gillade inte: Personal och service
I like the location and service. But the rooms and Kitchener needs upgrading.
Bodde här 12 nätter i oktober 2018
Svar från vinit 26 feb. 2019
Bula Mark Thank you for your comments. It is vital for us to hear from our guests for our continual improvements.

2/10 Väldigt dåligt

Reddy, Sfo , Ca

Gillade inte: Renlighet och boendets skick och faciliteter
This place needs a new manger who knows how to operate the place..Room given had blood stains on bed sheets, mold on shower curtain, dirty shower tiles , dirty kitchen, fridge and stove , old utensils and much more. Constantly had to ask for clean towels and amenities .Maintance personal did not fix broken fan and window latch which was told to fix after check in.I would not have stayed more than one night if I had not prepaid..Housekeeping staff Ela was very helpful . Expedia should not rate this place more than one star..Worst than motels.
Bodde här 7 nätter i oktober 2018
Svar från Vinit 26 feb. 2019
thank you very much for the feedback. we apologies for the Bad experience that caused during your stay. we would be really to have you back with new team and make your stay very joyful

4/10 Dåligt

bob, sydney

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i augusti 2018
Svar från Vinit 26 feb. 2019
Bula Bob Thank you for your comments. It is vital for us to hear from our guests for our continual improvements. . Vinaka

8/10 Bra

Mark

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfort with friendliness
The room comfort was good and the staff really friendly and nice and very helpful. The pool was out of action so this was disappointing. The was no wifi and that was also difficult
Bodde här 10 nätter i juli 2018
Svar från Daniel Roy, General Manager 7 aug. 2018
Bula Mark Thank you for your comments. It is vital for us to hear from our guests for our continual improvements. We apologize for the pool outage as we had found a big leak and had to carry out urgent repairs. This was unforeseen. I have taken you comments on WIFI and see how we can provide this. Vinaka

4/10 Dåligt

Meena, Wellington, New Zealand

Gillade inte: Renlighet och boendets skick och faciliteter
The swimming pool was under maintenance which I wasn't told, had to tell so many times to have room cleaned and sometimes they said ok but didn't turn up. Sane bedsheets were just tidied up instead of changing it because there was marks that was there, towels smell, was not in a standard that I expected.
Bodde här 12 nätter i juli 2018
Svar från vinit 24 juli 2018
thank you very much Meena for your feed back. I apologies for the inconvenienced caused during your stay. I will talk to my Team. Hope to welcome you back to stay with us

4/10 Dåligt

Kelly, singapore

Gillade: Renlighet
Gillade inte: Personal och service
Would not recommend.
First of all, there are three different tanoa hotels, this is the LEAST advertised and signed. Finally, arrived at the correct place (apartments on a hill), and reception was not there for a good 20 minutes. No number to call. Just had to wait. Talked to some fellow travellers, they had just gotten bed bugs from the place. Told the staff to check the room for bed bugs and they looked at me like they didn’t understand anything. After checking in, the staff left my photocopied ID on the counter and left the room. Had to check the bed for bed bugs myself, did not get them, but lost sleep thinking about them. 10/10 would not stay again.
Bodde här 1 natt i mars 2018
Svar från Vinit Narayan 3 maj 2018
thank you very much for the feedback. we apologies for the Bad experience that caused during your stay. we would be really to have you back with new team and make your stay very joyful.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good stay
Room was basic but we expected that with the price. The staff are friendly and location isn’t too far away from activities most pick up from the hotel but for one cruise we had to walk to the neighbour hotel. Not a problem for us, but it is up hill. Overall good stay.
Bodde här 5 nätter i januari 2018
Svar från Vinit 23 maj 2018
thank you very much for the feedback. We are glad that you have enjoyed your stay with us.

8/10 Bra

Robert, Oak Harbor, Washington

Gillade: Renlighet, personal och service och rummets bekvämlighet
Good Hotel After a Long Flight
The hotel is well situated. It is older, but clean and comfortable.
Bodde här 2 nätter i november 2017
Svar från Vinit 23 maj 2018
thank you very much Robert. we are glad that you have enjoyed your stay us.

8/10 Bra

Kallle, Hamburg

Gillade: Renlighet, personal och service och rummets bekvämlighet
Flughafennahes ruhiges und günstiges Hotel
Lage und Preisleistungsverhaeltnis ist gut. Kein Restaurant und WiFi
Bodde här 6 nätter i november 2017
Svar från vinit 26 feb. 2019
Bula Mark Thank you for your comments. It is vital for us to hear from our guests for our continual improvements