Familjehotell i Nairn

"A wild mix of things that were good and functioning and things that were quite bad. Thick, soft and very uneven carpet, the floor in our room was leaning. Air inside was not good, wouldn't recommend for allergic people. Bathroom was reallh nice though, and hearting worked well. Charming interior.Convenient location and staff were helpful enough."

"Trevligt hotell med stora och fina rum, inte toppmodernt men klassiskt brittiskt och helt ok. Modern och fräsch toalett. Restaurang med en fantastisk utsikt. Restaurang Hickory på hotellet var mkt bra på kvällsmaten men lite mindre utbud på frukosten."

"Mycket bra. Rent och fräscht samt trevlig och hjälpsam personal. "

"Trevligt hotell med stora rum. Lite äldre standard och gnissliga golv. Fantastiskt vackert hotell med trevlig personal"

"Ett jättebra hotell. Ligger vackert utmed floden med gångavstånd till många bra restauranger i närheten. "

"Close to river Ness. Nice room and great handcraft beer"

"Don’t check in here unless you’re ready to deal with arrogance and zero accountability. Our first room had no heating – radiators didn’t work. Things break, fair enough, but the way we were treated by Cathlynn at reception was unacceptable. At 7:30 PM we reported it. By 9:30 PM, still nothing had been done. We were handed a shabby blanket and a small heater. At 11 PM we were downgraded to a smaller, warmer room. Next morning we were promised a 30% refund and an upgrade for our last night. What we got was the same category we originally booked – not an upgrade. Worse, the room hadn’t been cleaned: used coffee cups, wet towels, unmade bed – and our luggage was already moved in. Again, met with “not my fault” attitudes. I repeatedly asked to speak to the manager – apparently never there, even though we saw him during breakfast. Hotels.com was no help either. Claimed they couldn’t reach the hotel – I called myself and got through instantly. Staff kept apologizing but never followed up as promised. This hotel needs someone responsible at the wheel. Until then, stay elsewhere."