Dear Sir / Madam, Thank you for taking the time to share your feedback. We appreciate the rating you have accorded us; a confirmation that we met your expectations. We look forward to another opportunity to host you in the near future. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Kära Elin, Tack för att du väljer att bo på Fairmont The Norfolk. Vi uppskattar din positiva utsikter på hotellet. Vi är dock mycket ledsen att höra att tjänsten var inte till dina förväntningar och vi försäkra er om att detta har diskuterats med laget för att förhindra att våra gäster har sådana erfarenheter. Vi ser fram emot din retur inom en inte så avlägsen framtid. Vänliga hälsningar, moshi Perera General Manager, Fairmont The Norfolk & Mara Safari Club

Thank you Gerard. We are happy that you enjoyed your stay with us and we do look forward to hosting you again.Recommend us to friends and family :)

Dear Vivek,Thank you for the sentiments. We greatly appreciate your patronage and look forward to hosting you in the future.Regards,

Dear Robert, Many staying with us for four nights and for taking time to post your review. We always welcome feedback from our guests; more so when it is complimentary. It is a pleasure to note that you were pleased with your overall experience and especially appreciated the service from the team, appreciated us as an oasis of comfort in the middle of the city and that you enjoyed being pampered. We look forward to having another opportunity to host you Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Mr. Cook, Thank you for sharing your feedback and concerns We sincerely apologize for the disappointing experience during your stay with us. We have checked your booking again and would like to explain that once you log into the internet, it inquires if you would like to “continue online” or to “upgrade to the premium option”. One is logged into the internet only after making a choice. The “upgrade” option may have been selected in error. The charge of Kshs. 2,800/- (US$ 28) is our standard fee for 24hr use. We apologize that we failed to meet your expectations and would appreciate another opportunity to restore your faith in us. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear James, Thank you for giving us the opportunity to host you here at Fairmont The Norfolk and for taking the time to share feedback of your experience with us. We are delighted that you appreciated our history, location, facilities, helpful & friendly service and our delicious food. It is always a pleasure to hear of such occasions where we have met the expectations of our guest. It was a pleasure to host you and we look forward to welcoming your back in the not so distant future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Mr. Peter, Thank you for taking time to share feedback from your stay with us. The team and I are delighted to read that you appreciate the history and charm of the Hotel and enjoyed the delicious meals and outlets. We have also taken note your comment. Looking forward to welcoming you back soon. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Sir / Madam, Thank you for sharing feedback from your stay with us. The team and I are delighted to read that you found us a wonderful place and appreciated the ambience. We have also taken note your concern and would appreciate if you could let us know which room you stayed in so we can take remedial steps. Looking forward to welcoming you back soon. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Natascha, Thank you for sharing feedback from your stay with us. We are sorry that we did not meet your expectations during your stay with us and hope we will have another opportunity to host you. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Hiroshi, Thank you for taking time to rate us following your recent stay with us. We are delighted to note that you were pleased with the service from the team, that it was comfortable and that you will return. We look forward to welcoming you back in the near future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Mr. Rae, Many thanks for taking time to post your review. We always welcome feedback from our guests; more so when it is complimentary. It is a pleasure to note that you were pleased with your overall experience; especially our gardens and wonderful team. We look forward to having another opportunity to host you Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Wendy, Thank you for taking the time to post feedback from your stay with us. It is always a pleasure to receive positive feedback and we are delighted to note that we met your expectations. We look forward to another opportunity to host you. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Sir/Madam, Thank you for taking the time to post feedback from your stay with us. It is always a pleasure to receive positive feedback and we are delighted to note that we met your expectations and that you appreciated our friendly & efficient team and consider us your home when you are in Kenya. We look forward to another opportunity to host you. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Sir/Madam, Thank you for taking the time to post feedback from your stay with us. It is always a pleasure to receive positive feedback and we are delighted to note that we met your expectations. We look forward to another opportunity to host you. Sincerely, Barbara Loy, Director of Operations, Fairmont The Norfolk

Dear Sir/Madam, Thank you for choosing Fairmont The Norfolk for your stay and for taking the time to post your feedback. It is always a pleasure to receive positive feedback that we met your expectations We look forward to hosting you again in the not so distant future. Sincerely Barbara Loy Director of Operations Fairmont The Norfolk

Dear Sir/Madam, Thank you for taking the time to review your recent stay with us. We are delighted to read that you had a relaxing and enjoyable stay with us and appreciated our beautiful gardens and great service. It is truly rewarding to get this confirmation that we are meeting our goals through your comments. We have also taken note of your concerns and will be sure to show you alternative rooms during your next stay with us. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Sir/Madam, Thank you for taking the time to review your stay at our property. We are pleased to read that you had a great stay with us and enjoyed the gardens, the ambience in the outlets and the service. Please however accept our most sincere apology for the lapses you have mentioned. Remedial steps are being taken to avoid such situations in future. We look forward to another opportunity for us to restore your faith in us. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Sir/Madam, Thank you for giving us the opportunity to host you here at Fairmont The Norfolk and for taking the time to share feedback of your experience with us. We are delighted to note that you enjoyed your stay and appreciated our beautiful gardens and service from the team. We look forward to hosting you again in the near future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Lynn, Many thanks for your review. The team and I are delighted to read that you had an overall good experience with us. We have taken note of your comments and look forward to another opportunity to host you. In the meantime, if you could let us know what we can do to improve your experience with us next time you stay with us; we would be most grateful. We do look forward to an early opportunity to welcome you back. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Sir / Madam, Thank you for giving us the opportunity to host you here at Fairmont The Norfolk and for taking the time to share feedback of your experience with us. We are delighted to note that we met your expectations. We look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Cai, Thank you very much for taking time to rate your stay with us. We appreciate your positive comments; especially that you appreciated the service, our facilities and restaurants. Thank you too for recommending us to future travelers on business or pleasure. We look forward to your return in the not so distant future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Sir/Madam, Thank you for choosing to stay at Fairmont The Norfolk. We are delighted to read that that you enjoyed the experience of staying at "the famous" Norfolk Hotel; especially the pool and we look forward to the pleasure of hosting you again. Please accept our sincere apology for the shortfall experienced. Rest assured that we shall look into this issue. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Sir/Madam, Thank you for sharing your feedback on Fairmont The Norfolk. The team and I are delighted to note that you enjoyed your stay with us and that we met your expectations. We look forward to another opportunity to host you. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Clark, Thank you for taking the time to review your recent stay with us. We are delighted to note that your hotel experience was to your satisfaction and to note that you appreciated the facilities and the service from the team that was profession, personalized and attentive. The team will be delighted to note your comments. There is nothing more rewarding than a confirmation that we are meeting our goals through comments such as yours. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Peter, Thank you for taking the time to share your feedback. We greatly appreciate the full rating and we are delighted to note that we met your expectations. We look forward to welcoming you back soon. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Sir/Madam, Many thanks for posting your feedback on Fairmont The Norfolk. The team and I are delighted to note that you enjoyed your stay with us and that we met your expectations. We look forward to another opportunity to host you. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Sir/Madam, Many thanks for posting your feedback on Fairmont The Norfolk. The team and I are delighted to note that you enjoyed your stay with us and that we met your expectations. We look forward to another opportunity to host you. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Sir/Madam, Thank you for your review on Fairmont The Norfolk. We are delighted to note that your hotel experience was to your satisfaction; especially the delicious food and the service from the team. The team will be delighted to note your comments. It is always a pleasure to note that our team have provide a wonderful service. We do look forward to welcoming you to the hotel once again in the near future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Sir/Madam, Thank you for taking the time to share your feedback and for the "5 out of 5" rating. We are delighted to note that we met your expectations and we look forward to hosting you again soon. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Sir/Madam, Thank you for taking the time to review your stay with us. We are pleased to read that your overall experience was excellent and that you especially appreciated the friendly team, the nice rooms and the very good breakfast. We do look forward to welcoming you to the hotel once again in the near future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Sir/Madam, Thank you for taking the time to rate your stay with us. We are delighted to know that your overall stay meet your expectations. We look forward to hosting you again in the near future. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Sir/Madam, Many thanks for sharing feedback from your stay with us at Fairmont The Norfolk. The team and I are delighted to read that your overall stay was fantastic and that you appreciated the charm, culture and history of the Hotel. The team will be truly motivated by your comments. We have taken note of your comment and will look into this. We look forward to another opportunity to host you in the near future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Sir/Madam, Thank you for taking the time to rate your stay with us. We are delighted with to note that we met your expectations. It is always rewarding to receive positive feedback! We look forward to welcoming you back in the not so distant future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Cai, Thank you for choosing to stay at Fairmont The Norfolk. My team and I appreciate your feedback and it is a pleasure to note that we you were pleased with your overall experience, service and the facilities. We do look forward to hosting you when you return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Nancy, Thank you for taking the time to review your recent stay with us. We are delighted to note that your hotel experience was to your satisfaction and that you appreciate the Norfolk as being beautiful. We are also pleased to read that you enjoyed impeccable service from the team. There is nothing more rewarding than a confirmation that we are meeting our goals through comments such as yours. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Sverker, Thank you for taking the time to rate your stay with us. We are delighted to know that your experience met your expectations and we look forward to hosting you again in the near future. Sincerely Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Dear Sir/Madam, Thank you for choosing to stay at Fairmont The Norfolk and for sharing your feedback. The team and I are delighted to read that you enjoyed your experience with us; especially the lovely Hotel complex and the nice restaurant. We are also delighted to read that the team was of assistance. It is always a pleasure to hear of such occasions where the team meets the needs of our clients. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club