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Recensioner av Four Points By Sheraton Nairobi Hurlingham

4 out of 5
Four Points By Sheraton Nairobi Hurlingham
Argwings Kodhek Road Hurlingham, Nairobi

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 114 av 236 recensioner" "
8 - Bra i betyg. 93 av 236 recensioner" "
6 - Okej i betyg. 16 av 236 recensioner" "
4 - Dåligt i betyg. 10 av 236 recensioner" "
2 - Väldigt dåligt i betyg. 3 av 236 recensioner" "

9,2/10

Renlighet

9,0/10

Personal och service

8,8/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Sandra

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Stanley Mwaniki- Front Office Manager 29 dec. 2023
Dear Sandra,Thank you for taking the time to let us know about your experience while staying with us. Your feedback means a lot to us.Kind regards,Stanley Mwaniki

8/10 Bra

Hans

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra
Bra vistelse
Bodde här 1 natt i februari 2021

8/10 Bra

Mats

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Servicen var super , dom var mycket trevliga...
Bodde här 1 natt i februari 2020

2/10 Väldigt dåligt

Lars

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Air condition out of order
AC out of function for whole night. No windows to open. Slept max 2 hours
Bodde här 1 natt i mars 2018

8/10 Bra

Nils-Gustav, Göteborg

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotell med hög säkerhet
Välskött hotell med hög säkerhet. Trevlig restaurang på taket och god mat.

8/10 Bra

Carl

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Helen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

6/10 Okej

Stephen

Gillade: Personal och service
The room was quite small with limited amenities. Certainly bad value for money compared to other properties in the same price range.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Roland

Gillade inte: Renlighet
Terrible
Bodde här 6 nätter i april 2024

8/10 Bra

Dwight

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great value ,staff is Excellent .
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Madison

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were incredibly friendly and helpful at getting me whatever I needed. I will definitely stay here again.
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Alton

Reste i grupp
Gillade: Bekvämligheter
Outstanding customer service, especially front desk associate, Valentine
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Stephen

Bodde här 2 nätter i januari 2024

8/10 Bra

Derrick

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i december 2023
Svar från Stanley Mwaniki- Front Office Manager 29 dec. 2023
Dear Derrick,Thank you for taking the time to let us know about your experience while staying with us. We are glad that you enjoyed your stay with us.Kind regards,Stanley Mwaniki.

10/10 Fantastiskt

AKANE

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Because I booked on the day of staying, the room was not ready, but hotel staffs tried to prepare comfortable stay. Also, all staffs at hotel and restaurant are very nice.
Bodde här 1 natt i december 2023

8/10 Bra

Max

Bodde här 5 nätter i december 2023

10/10 Fantastiskt

Nicolas

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Warm hospitality and friendly staff
Reception team are so friendly. My room on the 6th floor was spotless and very clean. The hotel is a walking distance from convenience stores, pharmacy, etc. The restaurant are the stars specially Margaret and Hezbron, always greeting me with a smile all the time. Highly recommended.
Bodde här 4 nätter i november 2023
Svar från Stanley Mwaniki- Front Office Manager 29 dec. 2023
Dear Nicolas,Thank you for taking the time to let us know about your experience while staying with us. Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered.Kind regards,Stanley Mwaniki.

8/10 Bra

Nicolas

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I really enjoyed my stay.
I really enjoyed my stay.
Bodde här 2 nätter i november 2023
Svar från Mary 19 nov. 2023
Dear Nicolas,Thank you for taking your time to share your feedback with us.We hope to welcome you back again.Best Regards,Mary KimaniFront Office Supervisor

8/10 Bra

Nicolas

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I really enjoyed my stay
My experience was amazing as always right from entering the hotel. The staff members were exceptional and courteous. The rooms were clean and well kept. I will definitely visit again.
Bodde här 4 nätter i november 2023
Svar från Mary 19 nov. 2023
Dear Nicolas,Thank you for taking your time to share your feedback with us.We hope to welcome you back again.Best Regards,Mary Kimani.Front Office Supervisor

8/10 Bra

Un Yong

Bodde här 8 nätter i oktober 2023
Svar från Mary 19 nov. 2023
Dear Yong,Thank you for taking your time to share your feedback with us.We hope to welcome you back again.Best Regards,Mary KimaniFront Office Supervisor

6/10 Okej

Henry

Gillade: Personal och service och bekvämligheter
Not the right fit for me
Bodde här 2 nätter i november 2023
Svar från Mary 19 nov. 2023
Dear Henry,Thank you for the review, we appreciate you taking your time to share your feedback from your recent stay and we hope to welcome you back again.Best Regards,Mary Kimani.Front Office Supervisor.

10/10 Fantastiskt

Jurjen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fijn hotel dat praktisch gelegen is
Bodde här 4 nätter i oktober 2023
Svar från Mary 29 okt. 2023
Dear Jurjen,Thank you for sharing your review with us, this has been shared with our team for the great service extended.Best Regards,Mary Kimani

10/10 Fantastiskt

Sam, Glastonbury

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service ! Great location to dining options
Bodde här 1 natt i augusti 2023
Svar från Mary 6 sep. 2023
Dear Sam,Thank you for your time in sharing the feedback.We are glad that we met your expectations during your stay with us.Regards,Mary Kimani

8/10 Bra

Nicolas

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I had a pleasant stay.
I had a pleasant stay.
Bodde här 3 nätter i augusti 2023
Svar från Mary 6 sep. 2023
Dear Nicolas,Thank you for your time in sharing the feedback.Positive feedback like yours really matters to us and we look forward to hosting you again.Regards,Mary Kimani

10/10 Fantastiskt

Casey

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i augusti 2023
Svar från Mary 29 aug. 2023
Dear Casey,Thankyou for taking your time to share your great feedback.Your feedback will be shared with our team in appreciation of the great service delivered.We look forward to welcome you again.Regards,Mary Kimani.

10/10 Fantastiskt

Cara

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quiet, comfortable rooms and outstanding staff, with particular thanks to Christine and Tracy. Grateful for the flexibility on check-in and check-out. Well located, in easy walking distance to Yaya Center and to the hotel-affiliated Olakira spa (where I recommend Maureen's excellent reflexology).
Bodde här 2 nätter i juli 2023
Svar från Mary 25 juli 2023
Dear Cara,Thank you for the good feedback and rating. We will share with Christine and Tracy and our entire team for the great service.Regards,Mary Kimani

10/10 Fantastiskt

Philomena

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hospitality during your stay will be memorable the staff are amazing! The breakfast options are so many you will be lost for choice.It’s location gives you convenience to different areas of the city including the Central business district.
Bodde här 3 nätter i juli 2023
Svar från Mary 21 juli 2023
Dear Philomena,Thank you for the good feedback and rating. We will share with our team.RegardsMary Kimani

8/10 Bra

bilen

Bodde här 1 natt i juli 2023
Svar från Mary 26 juli 2023
Dear Bilen,Thankyou for the good feedback, we will share with our entire team.Regards,Mary Kimani

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet och personal och service
business trip in Nairobi
Bodde här 4 nätter i juli 2023
Svar från Simon Mbatia- Front Office Manager 11 juli 2023
Dear Anonymous, Thank you for the rating. Please share with us the areas of improvement.

8/10 Bra

Michael, Randwick

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i juli 2023
Svar från Simon Mbatia 11 juli 2023
Dear Michael, Thank you for the good feedback and rating. We will share with our team.

10/10 Fantastiskt

Maximilian

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
As always nothing could be done better
My favourite place in Nairobi would be rather a 5 star than a 4 star, Kudos to the staff, especially Catherine that makes life easy.
Bodde här 1 natt i juli 2023
Svar från Simon Mbatia 11 juli 2023
Dear Maximilian, Thank you for the good feedback and rating. We will share with our team.

10/10 Fantastiskt

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
朝食最高でした! Good breakfast!
Need clean up shower room. Break fast is awesome 👍
Bodde här 5 nätter i maj 2023
Svar från Simon Mbatia-Front Office Manager 24 maj 2023
Dear Valued Guest, Thank you sharing the good feedback and rating. We will share with our team.

8/10 Bra

Dwight

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Would stay there again
Bodde här 2 nätter i april 2023
Svar från Simon Mbatia 28 apr. 2023
Dear Dwight, Thank you for the good rating and feedback. We will share with our team. Looking forward to welcoming you back.

10/10 Fantastiskt

Mukanza

Bodde här 2 nätter i april 2023
Svar från Simon Mbatia Front Office Manager 10 maj 2023
Dear Mukanza, Thank you for the good rating. We will share with our team.

10/10 Fantastiskt

hoon

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
직원분들이 친절하고 시설도 아주 깨끗하고 좋습니다.
Bodde här 5 nätter i april 2023
Svar från Simon Mbatia 11 apr. 2023
Dear Hoon, Thank you for the good rating and feedback. We will share with our team.

8/10 Bra

Atef

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good stay except the check-in
It was my first time at four points, everything was fine especially the staff were very kind and welcoming, unfortunately check-in took long time coz there was one staff in duty Thursday night, he was taking care of many guests at the same time, despite the pressure Mr. Godwin was very welcoming and professionally.
Bodde här 2 nätter i mars 2023
Svar från Simon Mbatia- Front 13 mars 2023
Dear Mr. Atef, Thank you for the good rating and feedback.We will share with our leadership team to ensure we enough manning at night shift.

10/10 Fantastiskt

jana

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful service, very comfortable
Bodde här 1 natt i februari 2023
Svar från Simon Mbatia-Front Office Manager 25 feb. 2023
Dear Jana, Thank you for the good rating and feedback. We will share with our team.

10/10 Fantastiskt

Daniela

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had a great stay at the Four Points. The roof top was really a great spot to hang out. The dining options on the roof top and on the main level were excellent. I also want to mention how nice and friendly everyone was from the reception to the cleaning staff to the waiters. Big shout out to Diana at the customer relation desk for making it such an enjoyable stay.
Bodde här 3 nätter i januari 2023
Svar från Simon Mbatia Front Office Manager 12 feb. 2023
Dear Daniela, Thank you for the good rating and feedback. We will share with our team.

2/10 Väldigt dåligt

Umulinga

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overpriced. Very slow wifi.
Bodde här 7 nätter i november 2022
Svar från Simon Mbatia Front Office Manager 29 nov. 2022
Dear Umulinga,Thank you for taking the time to share your rating and feedback for your recent stay with us.We value the feedback that we receive from our valued like you since it is through the feedback that we are able to improve on our services. Your comment has been shared with our leadership team for continuous improvement. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

2/10 Väldigt dåligt

Laura, Shoreline

Bodde här 1 natt i oktober 2022

10/10 Fantastiskt

Gregory

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
Really great hotel. The prefect place to stay for my trip.
Bodde här 2 nätter i oktober 2022
Svar från Simon Mbatia-Front Office Manager 17 okt. 2022
Thank you the good feedback and rating. We will share with our team.

10/10 Fantastiskt

Gregory

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel.
Excellent hotel. Very clean and modern. Food was excellent. Good internet service. I am from the States and it is the same as any good hotel there. The staff who worked at the hotel were extremely friendly and always willing to help.
Bodde här 2 nätter i oktober 2022
Svar från Simon Mbatia Front Office Manager Four Points by S 17 okt. 2022
Dear Mr. Gregory,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

khadar

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice clean and friendly employees and i enjoy staying with them for 15days thanks see you next time
Bodde här 1 natt i september 2022
Svar från Simon Mbatia. Front Office Manager. 5 sep. 2022
Dear Mr. Khadar,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bra

Ndifanji

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was centrally located.
Bodde här 1 natt i augusti 2022
Svar från Simon Mbatia-Front Office Manager 18 aug. 2022
Thank you for the good review. We shall share with our entire team.

10/10 Fantastiskt

John, stratford

Reste i grupp, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff at the 4points are great. There is a really cool bar and restaurant on the roof with great views of Nairobi. Rooms were 1st class. Breakfast is a full compliment of items with some changing everyday. Highly recommend this hotel. Room rate was reasonable. Mall is nearby within walking distance
Bodde här 1 natt i juni 2022
Svar från Simon Mbatia-Front Office Manager 1 juli 2022
Dear John, Thank you so much for your great review. We will share with the team.

8/10 Bra

Cynthia

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Last night in Nairobi
We reserved a room with 2 beds but none were available.They brought in a very comfortable twin rollaway. We didn't get a card key right away which was problematic as you need the key not only to get in your room but to use the elevator. Ate in the restaurant. Expensive. Breakfast not included.
Bodde här 1 natt i juni 2022
Svar från Simon Mbatia Front Office Manager 1 juli 2022
Dear Cynthia, Thank you for choosing to stay with us. Your experience at our hotel is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the our entire leadership team, so we can do our best to ensure this does not occur again. We hope to see you again.

10/10 Fantastiskt

Tarik

Bodde här 2 nätter i juni 2022
Svar från Simon Mbatia-Front Office Manager 14 juni 2022
Dear Tarik, Thank you for the good review. We will share with our entire team.

6/10 Okej

jean claude

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
good location, overall good business gotel with clean rooms. one issue is that near swimming pool on 7th floor terrace restaurant was INACCESSIBLE twice in 4 days for private events = THIS IS JUST NOT ACCEPTABLE...as no way to use it nor really enjoying the pool as many people there. this is not lrespectfull for custyomers that PAID for a SERVICE
Bodde här 4 nätter i maj 2022
Svar från Simon Mbatia. Front Office Manager. 16 maj 2022
Dear Jean Claude, Thank you for taking the time to share with us about your recent stay with us. We have noted the issues raised and shared with our leadership team for continuous improvement. Once again, we appreciate your loyalty and look forward to hosting you again. Kind Regards,

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Nairobi Option
Great hotel in Nairobi. Safe, Clean and very comfortable.
Bodde här 4 nätter i april 2022
Svar från Simon Mbatia-Front Office Manager 8 maj 2022
Thank for the great review. We will share with our entire team.

8/10 Bra

Guy

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great trip, great staff…
Bodde här 1 natt i april 2022
Svar från Simon Mbatia-Front Office Manager 4 maj 2022
Thank you for the good review. We shall share with our entire team.