親愛なるお客様、この度はプルマン南京禄口空港にご宿泊をお選びいただき、ご滞在体験をお寄せいただきまして誠にありがとうございます。まず初めに、当ホテルでのご不快な思いをさせてしまい、誠に申し訳ございませんでした。私たちはあなたのフィードバックを大切にしていますが、より良い印象を残せなかったことを残念に思っています。客室の清潔さ、設備、サービス、環境に関してお客様からのご意見を真摯に受け止め、大変遺憾に存じます。客室清掃の強化、設備更新、室内照明の改善、空調温度の最適化など、早急に改善策を講じてまいります。同時にスタッフの教育も強化し、サービス品質の向上を図ってまいります。貴重なご意見をいただきまして重ねて御礼申し上げます。今後とも改善に努め、より良いご滞在体験をご提供できるよう努めてまいります。幸せな人生を祈ってます！よろしくお願いします。 プルマン南京禄口空港マネージャー、リチャード ゲスト エクスペリエンス マネージャー

Dear guest, thank you very much for choosing to stay at Pullman Nanjing Lukou Airport and taking the time to share your stay experience. Your satisfaction and joy are the greatest motivations for Pullman Hotels to pursue excellence in service. We are honored that you appreciated our rooms, environment and location. We are always committed to providing the highest quality and most comfortable service so that every guest can enjoy a home away from home experience at Pullman Hotels. We're proud of your reviews, but we know there's still room for improvement. We will continue to work hard to continuously improve the quality of our services and facilities to ensure that every guest can enjoy the most perfect experience. Finally, I hope you will choose Pullman Nanjing Lukou Airport again in the future and look forward to serving you again. Thank you again for your affirmation and support. wish you a happy life! Sincerely, Richard, Guest Experience Manager at Pullman Nanjing Lukou Airport!

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear Guest, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We understand that your hot water pressure was inadequate and it took a long time to fill up the bathtub, which made your shower experience unpleasant. Additionally, we apologize for the unfriendly attitude of our room service staff. We value your comments and we will address these issues immediately. We will inspect the water pressure in your room and make necessary repairs to ensure a better experience in the future. Additionally, we will provide our room service staff with additional training to ensure they are providing a friendly and efficient service to our guests. We hope that you will give us the opportunity to make things right. If you have any further questions or concerns, please feel free to contact us Thank you for your feedback. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear Jae Ho ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear James ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear Tomoaki,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear guest, thank you for choosing to stay at the Pullman Nanjing Lukou Airport. Thank you very much for taking the time to write such a positive review for our hotel. For your feedback, the hotel leaders pay special attention to it. I have fed back your question to the catering department. We are currently improving and enriching our dishes. We look forward to having more service experiences for you in the near future. At the same time, we hope that you will choose our Pullman Hotel again when you transit through Nanjing Lukou Airport next time. The hotel will definitely live up to your expectations. Wish you a pleasant day! Sincerely, Richard Guest Experience

Dear guest, thank you for choosing to stay at the Pullman Nanjing Lukou Airport. Thank you very much for taking the time to write such a positive review for our hotel. For your feedback, the hotel leaders pay special attention to it. I have fed back your question to the catering department. We are currently improving and enriching our dishes. We look forward to having more service experiences for you in the near future. At the same time, we hope that you will choose our Pullman Hotel again when you transit through Nanjing Lukou Airport next time. The hotel will definitely live up to your expectations. Wish you a pleasant day! Sincerely, Richard Guest Experience

Dear guest, thank you for choosing to stay at the Pullman Nanjing Lukou Airport. Thank you very much for taking the time to write such a positive review for our hotel. For your feedback, the hotel leaders pay special attention to it. I have fed back your question to the catering department. We are currently improving and enriching our dishes. We look forward to having more service experiences for you in the near future. At the same time, we hope that you will choose our Pullman Hotel again when you transit through Nanjing Lukou Airport next time. The hotel will definitely live up to your expectations. Wish you a pleasant day! Sincerely, Richard Guest Experience

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Oscar Guest Experience Manager

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

尊敬的宾客，您好，非常感谢您选择下榻南京禄口机场铂尔曼大酒店并抽出宝贵的时间给予我们满分好评。看到您在我们酒店经历了一段愉快的入住体验，我们感到非常的开心与荣幸，您的认可与肯定是对我们不断追求宾客满意度最大的鼓励，真挚地期待您再度光临，体验我们酒店更多的产品和服务，祝您生活愉快！谨启 Lucy 宾客体验经理 南京禄口机场铂尔曼大酒店

Dear Guest : Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your recent stay. I am very happy to hear that you enjoyed the stay with us. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We highly value your feedback and all our efforts are concentrated in improving guest satisfaction. Thank you again for sharing your review score and looking forward to welcoming you again at Pullman. Our world is your playground! Sincerely, Guest Experience Manager-Lucy Pullman Nanjing Lukou Airport

Dear guest: Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your recent stay. I am very happy to hear that you enjoyed the stay with us, and I am especially happy to read our cleanliness left such an excellent impression on you. Your feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our service. We highly value your feedback and all our efforts are concentrated in improving guest satisfaction. Thank you again for sharing your experience and looking forward to welcoming you again at Pullman Nanjing Lukou Airport. Wish you a nice day! Sincerely, Nancy - Guest Experience Manager Pullman Nanjing Lukou Airport

Dear Guest HIROAKI: Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your recent stay. I am very happy to hear that you enjoyed the stay with us. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We highly value your feedback and all our efforts are concentrated in improving guest satisfaction. Thank you again for sharing your review score and looking forward to welcoming you again at Pullman. Our world is your playground! Sincerely, Guest Experience Manager-Nancy Pullman Nanjing Lukou Airport

Dear guest Hideki, Thank you for taking the time to give us your valuable feedback regarding your stay at Pullman Nanjing Lukou Airport. I am so sorry that your experience in our hotel did not meet your expectation; please allow me to express my sincerest apologies. I will much appreciate if you could share more details about your stay, it definitely help us to investigate the case and to take actions for improvement Thank you again for sharing your review, and we are looking forward to welcoming you again at Pullman Nanjing. Happy New Year! Sincerely Nancy- Guest Experience Manager

尊敬的宾客YI CHIH: 非常感谢您选择下榻南京禄口机场铂尔曼大酒店并抽出宝贵的时间给予我们满分好评。 看到您对酒店地理位置的肯定，我们感到十分开心和荣幸。铂尔曼酒店位于南京禄口机场1号和2号航站楼之间，步行至航站楼仅需3分钟，酒店大堂内配备自助换取登机牌服务站，餐厅、客房内均拥有同步航班信息显示屏，更好地便利住客的出行。客房内高品质的双层隔音落地窗设计，让宾客在安静舒适的环境中可以观赏独特的飞机起降景观。您的肯定是对我们追求宾客满意度的极大鼓励。希望您能向您的朋友或同事推荐我们铂尔曼酒店，我们全体员工在此恭迎您的下一次光临。祝您生活愉快！谨启 Nancy 宾客体验经理 南京禄口机场铂尔曼大酒店

尊敬的宾客LOU MAN : 非常感谢您选择下榻南京禄口机场铂尔曼大酒店并抽出宝贵的时间给予我们入住反馈。看到您对客房面积及服务体验的肯定，我们感到十分开心和荣幸。 对于您提及的客房镜子掉落问题，请允许我代表酒店管理层向您再次致以诚挚的歉意，酒店团队及客房团队将加强对客房设施设备的检查，采取有效措施加以改进。再次感谢您的评论，铂尔曼全体员工在此恭迎您的下一次光临。祝您生活愉快！谨启 Nancy 宾客体验经理 南京禄口机场铂尔曼大酒店

尊敬的宾客: 非常感谢您选择入住南京禄口机场铂尔曼大酒店并与我们分享了您的体验点评。很遗憾，从您的评分中得知，此次入住体验没有达到您的预期，在此请允许我向您表达我们最诚挚的歉意。为每一位宾客创造物有所值的绝佳入住体验是我们铂尔曼全体员工全力以赴的动力和目标。您的意见和建议对我们不断改进和完善服务品质十分重要，我们真诚地希望可以与您取得进一步沟通，望您惠赐更多有关您此次入住的情况，以帮助我们发现所存在的不足并及时加以改进，以便于我们在未来能够为您奉上备受欢迎、倍感美妙的宾客体验。再次感谢您与我们分享您的点评，铂尔曼全体员工期待您的下次光临。祝您生活愉快！谨启 Nancy 宾客体验经理 南京禄口机场铂尔曼大酒店

Dear Mr. Bruno, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your valuable feedback. We are all delighted that you were satisfied with the dinner service. But we are sorry to hear that the air condition experience did not meet you expectation, please allow me to express our sincerest apologies. Your feedback is very important to us. Our Engineering team will double check this room immediately. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Wish you have a lovely day! Guest Experience Manager - Nancy

Dear Customer Masahiro, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your valuable feedback. I am very happy to hear that you enjoyed the stay with us. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. All our efforts are concentrated in improving guest satisfaction. Thank you again for sharing your feedback and looking forward to welcoming you again at Pullman. Sincerely, Guest Experience Manager-Nancy

Dear Customer DONG HEON, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your valuable feedback. I am very happy to hear that you enjoyed the stay with us. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. All our efforts are concentrated in improving guest satisfaction. Thank you again for sharing your feedback and looking forward to welcoming you again at Pullman. Our world is your playground! Sincerely, Nancy Guest Experience Manager

Dear Customer Yee Man Sylvia, Thank you very much for choosing to stay at the Pullman Nanjing Lukou Airport and taking the time to share your rating comment. We highly value your rating feedback and sincerely hope that we can get further communication with you for more information about your experience in this stay. It is very important for us to find what we could improve to make your experience better. Thank you again for sharing your feedback with us and hope to have an opportunity to better serve you whenever your travels bring you back to Nanjing. Looking forward to your next visit and wish you a lovely day! Sincerely, Nancy - Guest Experience Manager

尊敬的宾客: 非常感谢您选择入住南京禄口机场铂尔曼大酒店并抽出您宝贵时间给予了入住评分。未能给您带来愉悦的入住体验，请允许我向您表达我们最诚挚的歉意。您的评分反馈已与酒店管理团队分享, 您的意见和建议对我们不断改进和完善服务品质十分重要，我们真诚地希望可以与您取得进一步沟通，获悉更多有关您此次入住的体验，以帮助我们发现所存在的不足并及时加以改进。再次感谢您与我们分享您的评分，也希望您能再次给予我们机会为您创造物有所值的绝佳入住体验，铂尔曼全体员工期待您的下次光临。祝您生活愉快！谨启 Nancy 宾客体验经理 南京禄口机场铂尔曼大酒店

Dear Anthony, Thank you very much for choosing to stay at Pullman Nanjing Lukou Airport. We much appreciated that you took the time to post such a positive review . I have shared your nice comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will continue to maintain our standards to enhance the overall experience of our valuable guests. Last but not least, we all welcome you to come back again in the near future, please treat this place like your home and we will always be here waiting for you. Warm Regards, NANCY WANG GUEST EXPERIENCE MANAGER