Hello Marie, Thank you for taking the time to review our hotel. We are very pleased to hear that we were able to make your stay a lot more enjoyable through our staff and services. If there was anything we could have also done better please let us know. We look forward to seeing you again in your next trip to Napa Valley. Sincerely, Amber Aoki -Front Desk Supervisor

Pär, Thank you for taking the time to review our hotel. We are glad you enjoyed the nice fresh hotel as we are only 3 years old. We are a short distance from downtown Napa, about a 5 minute drive. Every evening we do have our complimentary wine reception. We are sorry to hear you were not able to experience the reception. Hopefully on your next trip to Napa, you will get to enjoy the wine reception. Hope to see you again in the future. Rebecca-Assistant General Manager

Tack för den fantastiska recensionen. Vi är glada att veta att du haft din vistelse på hotellet. Vi hoppas att vi ses snart igen!

Thank you for your recent stay with us at The Hampton Inn and Suites in Napa. We hope you enjoyed your visit to Napa. We hope to see you again! The Hampton Inn Staff

Hi John, thank you for your feedback. We hope to host you again in the future. Cheers!

Hi Barbara, thank you for your feedback. Your comments have been shared with the appropriate staff. We hope to host you again in the future. Cheers!

Hi Sy, thank you for your feedback. We hope to host you again in the future once our pool and hot tub has been reopened.Cheers!

Subject: Thank You for Your Feedback on Your Stay at Hampton Inn & Suites NapaDear [Guest's Name],I wanted to personally express my gratitude for choosing Hampton Inn & Suites Napa and for sharing your feedback regarding your recent stay with us. Your opinion is invaluable to us as it helps us gauge our performance and identify areas where we can enhance our services to better meet the needs of our guests.I understand from your review that you were disappointed by the unforeseen closure of our pool and hot tub area during your stay. Please accept our sincerest apologies for any inconvenience this may have caused. We strive to ensure all our amenities are available for our guests to enjoy, and we regret that we fell short in this instance. Rest assured, we are addressing this matter internally to prevent similar occurrences in the future.Additionally, I would like to address your concerns regarding bed bugs mentioned in your review. As per our conversation, our team thoroughly inspected the room following your report, and we were unable to find any evidence of bed bugs. However, your feedback is taken seriously, and we will continue to monitor the situation closely to maintain the highest standards of cleanliness and comfort for our guests.Your comments will be shared with the relevant departments within our team, and we are committed to making the necessary improvements based on your feedback.Once again, thank you for taking the time to share your thoughts with us. If you have any further feedback or questions, please feel free to reach out to me directly. It would be my pleasure to assist you in any way I can.Best regards,Aprill TaylorAssistant General ManagerHampton Inn & Suites, Napa945 Hartle Ct.Napa, CA 94559Phone: (707) 255-4000 x 2003Direct: (707) 690-3073

Thank you for your feedback!We are glad to hear that you enjoyed your stay with us.We hope to see you again soon!

Hi Eduardo, thank you for your feedback. We hope to host you again in the future. Cheers!

Thank you for your feedback!We are glad to hear that you enjoyed your stay with us!We hope to see you again soon.

Thank you for your feedback!We are glad to hear that you enjoyed your stay with us.We hope to see you again soon!

Thank you for your feedback!We are glad to hear you enjoyed your stay!We hope to see you again soon.

Thank you for your feedback!We are glad to hear that you enjoyed your stay with us!We hope to see you again soon.

Hi Juan, thank you for your feedback! We hope to host you again in the future once our pool and sauna has reopened. Cheers!

Thank you for your feedback!We thrive to make every stay as comfortable as possible. I see we have fallen short of providing the best service.Would you mind sharing what we can improve on so that we can better serve you and others in the future?

Thank you for your feedback!We are glad to hear you enjoyed your stay!We hope to see you again soon.

Thank you for your feedback!We are glad to hear that your stay was great! Rest assured we will address the issue with the door. Thank you for making us aware of this!We hope to see you again!

Thank you for your feedback!I am glad to hear that you enjoyed the complimentary breakfast during your stay! We hope to see you again soon and provide another delicious breakfast experience for you.

Thank you for your feedback, Timothy!We appreciate your input as it helps us to provide optimal service to you, our guest. I'm sorry to hear that the bathroom was not cleaned during your stay. We try our best to make your stay feel as comfortable as possible and hope to have the opportunity to host you in the future.

Thank you for taking the time to provide feedback to us about your recent stay experience. Feedback like this helps us recognize areas of improvement and to provide exceptional service to our guests.I understand that your experience here at the Hampton Inn & Suites, Napa, was not as comfortable as possible due to the current refreshing of our property. We do our best to maintain comfortable spaces for our guests and with this refresh we will be able to provide comfortable, stylish, and clean rooms for future stays.Thank you for your feedback!

Thank you for your feedback!We are glad to hear that your stay was comfortable while we are experiencing a refresh. We hope you enjoyed the new look and hope to host you again soon!

Hello and thank you for your feedback as it helps us to better ourselves to provide high quality service to you, our guest.I understand from your feedback that we have fallen short of providing you with exceptional service. Please accept my sincerest apologies for us not taking the initiative to resolve the scalding water issue and for not ensuring that the room we moved you to was sufficient and free of any issue. Our goal is for every guest to feel at-home and as comfortable as possible.

Hello and thank you for your feedback!We are happy to hear that you enjoyed your stay with us here at the Hampton Inn & Suites, Napa. We hope to see you again soon!

Thank you for your feedback!We are glad to hear that you enjoyed your stay with us!We hope to see you again soon.

Hi Desiree, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

Hi Arthur, thank you for your feedback! I am sorry to hear that you did not have a great experience with us. Your comments have been shared with the appropriate staff. We hope to get the opportunity to host you again once our refresh has been completed.

Hi Maria, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

Hi Hoi, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

Hi David, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

Hi Diane, thank you for your feedback! we hope to get the opportunity to host you again in the future. Cheers,

Hi Amanda, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers,

Hi Hsun Wen, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

Hi Sheena, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

Hi Suraj, thank you for the feedback! We hope to get the opportunity to host you again in the future. Cheers,

Zethan WilliamsThank you so much for taking the time to complete our survey regarding the experiences you’ve had during your past stay. Your comments and scores are one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve. We value and appreciate your honest and constructive feedback.I am pleased to hear that your stay lived up to your complete satisfaction. I want to assure you that your remarks have been shared with the appropriate staff members to ensure that we can offer the same level of comfort and service to all our guest.Again, I thank you for taking the time to complete our survey and look forward to serving you again in the near future with the excellence you have come to expect from the Hampton Inn & Suites. Should you have any questions or require additional assistance please feel free to contact me at your convenience