It was initially difficult to locate the place because it is a private hotel tucked in a building of offices and residences, but I finally found it with the kind help of the store employee downstairs and the hotel manager. The place is safe, clean, and convenient. You won't find someone at the front desk at all times, but you can contact the manager via WhatsApp and she will reply very soon with any concerns or needs you may have. She speaks minimal English, and I don't speak Italian, so it was a bit of a challenge at first, but with the help of Google translate, we managed. I appreciate that it is a quiet, family-friendly place. No extra frills, just the necessities - a clean space for sleeping, with wifi and breakfast essentials, as well as a great bathroom and shower. I'd return to this place in future visits to Napoli!