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Recensioner av Spark by Hilton Nashville at Opryland

2 out of 5
Spark by Hilton Nashville at Opryland
2516 Music Valley Dr, Nashville, TN

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 246 av 1000 recensioner" "
8 - Bra i betyg. 366 av 1000 recensioner" "
6 - Okej i betyg. 199 av 1000 recensioner" "
4 - Dåligt i betyg. 122 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 67 av 1000 recensioner" "

7,2/10

Renlighet

7,8/10

Personal och service

7,4/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

6/10 Okej

Tyson

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Dåliga: Ingen Internet, rummen var damiga och behöv av att dammsugning. Bra: Personalen var trevliga. Hade de inte varit det hade jag byt hotell.
Bodde här 3 nätter i januari 2020
Svar från rpowers, gm 20 jan. 2021
Thank you for your review.

10/10 Fantastiskt

Per

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra boende
Bra service och trevlig personal. Rena rum och bra frukost.
Bodde här 2 nätter i september 2019

8/10 Bra

Edvard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice place friendly staff
Nice place to stay at with friendly staff
Bodde här 4 nätter i maj 2018

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

4/10 Dåligt

gerda, Stony Plain

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Tasha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was convenient place for us to stay.
Bodde här 2 nätter i juli 2023
Svar från salisa wong 23 sep. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. Your satisfaction is important to us as a valued customer, we hope to host you in the future, thank you again for staying with us. See you soon!

10/10 Fantastiskt

OUIDA

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing Manager - Great staff
Of course, this was not at all a 5-star hotel. It is being phased out and it was not hidden from us. The manager, Salisa, was amazing from the moment we entered until the last time we saw her. Her congeniality, her people skills and overall professionalism were evident from guest to guest - consistent. She and her team rallied together to ensure we were comfortable. It was obvious that they were concerned about the cleanliness of the hotel though that might have been a bit distracting. (The hallway could have been wider). We hope they will take that into consideration as they continue their renovation project. The breakfast area was clean but the meal would have been more appetizing if I could have grabbed a fruit or if there were alternatives for vegetarians. The entrance was clean but could have been more attractive – more appealing and the business offer needs upgrading. Although we weren’t totally sold on the facility – what comes with aging – the treatment we received merited our wanting to check in again... because of the team. (So sorry, I have no pictures to upload).
Bodde här 2 nätter i september 2023
Svar från salisa wong 23 sep. 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our management team to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

10/10 Fantastiskt

Caryle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
it was clean the cleaning staff was very through and polite
Bodde här 5 nätter i september 2023
Svar från Front Desk Team 14 sep. 2023
THANK YOU FOR YOUR REVIEW AND WE HOPE TO SEE YOU SOON!

2/10 Väldigt dåligt

Sheronica

Bodde här 1 natt i september 2023
Svar från Front Desk Team 1 okt. 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our management team to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

2/10 Väldigt dåligt

Eddie

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
WHAT A DUMP
This was by far the worst hotel I ever had to stay here. It was not up-to-date. There’s a horrible odor in every hallway. The bed felt like I was sleeping on the floor. The breakfast that they have for free it’s not even worth it. I would rather go buy breakfast from a nice restaurant. Last but not least, the lights went off at 9 PM the day before we were scheduled to leave. The next morning, I me and my fiancé woke up we had to go take a shower and someone else’s room. DO NOT ATTEND THIS HOTEL. IF YOU SEE A QUALITY IN ANYWHERE IN AMERICA RUN!!!!!!!
Bodde här 2 nätter i september 2023
Svar från Salisa wong 5 sep. 2023
I apologize for not meeting your expectations at your recent visit and I have passed on your feedback to our management team so that we can fix the issues that you have identified. I hope you can consider giving us a second chance to make it right for you.

8/10 Bra

Janey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great price close to Opry
Bodde här 1 natt i augusti 2023
Svar från Front desk 28 aug. 2023
Thank you for your review and we hope to see you soon!

10/10 Fantastiskt

Sue

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very happy with our 4 day stay.
Hotel was just what we were looking for. Close to most everything we were going to see in the Opryland area. Downtown was only 20 min away. In fact we took the hotel shuttle downtown. That saved a lot of grief. The people who work here are great. We have to shout out to Stacey and Richard. They took good care of us. Everyone else that we had limited contact with also were great. Thanks for a nice stay. Breakfast was also very good.
Bodde här 4 nätter i augusti 2023
Svar från Frontdesk 23 aug. 2023
Thank you for your review and we hope to see you soon!

4/10 Dåligt

Laurie, Ringle

Reste i grupp
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
No pool-- construction workers very loud- very disappointed
Bodde här 3 nätter i augusti 2023
Svar från Frontdesk 23 aug. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to host you in the future, thank you again for staying with us. See you soon!

4/10 Dåligt

KAREN

Very old run down hotel- needs updating badly!
Bodde här 3 nätter i augusti 2023
Svar från Frontdesk 20 aug. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations of your stay. Your satisfaction is important to us as our valued guests. I have shared your feedback with our management team to fix the situation differently in the future so that we can provide exceptional experiences for you. We hope for an opportunity to properly host you in the future.

8/10 Bra

Bill

Gillade: Renlighet och rummets bekvämlighet
Bodde här 4 nätter i augusti 2023
Svar från Salisa Wong, Manager 15 aug. 2023
Thank you for your review and we hope to see you soon!

10/10 Fantastiskt

Joanna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean. Nice front Desk staff.
Bodde här 1 natt i augusti 2023
Svar från Front Desk Team 4 aug. 2023
Thank you for your review and we hope to see you soon!

10/10 Fantastiskt

Connie

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The manager is exceptional! Very personable and kind!
Bodde här 2 nätter i juli 2023
Svar från Frontdesk 29 juli 2023
Thank you for your review and we hope to see you soon!

10/10 Fantastiskt

Jim

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everyone was very nice and helpful
Bodde här 3 nätter i juli 2023
Svar från salisa wong 26 juli 2023
Thank you for your review and we hope to see you soon!

10/10 Fantastiskt

Dwayne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location
Quality Inn Opryland is a great value for the area. The staff was very friendly. Great food right next door. Easy drive to the Ryman Theater as well as the Grand ole Opry.
Bodde här 2 nätter i juli 2023
Svar från salisa wong 19 juli 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to host you in the future, thank you again for staying with us. See you soon!

2/10 Väldigt dåligt

Barbara, Twin Lakes

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
For 187.00 per night I would expect a clean hotel room. The carpet was wet and there was no water in the tank of the toilet. I couldn’t get the tank to fill. Luckily I was only 1 night there. I would not recommend this property under any circumstance.
Bodde här 1 natt i juli 2023
Svar från salisa wong 12 juli 2023
Thank you for completing our online survey regarding your recent Quality Inn Opryland Area stay. On behalf of our entire team, I would like to apologize for failing to exceed the expectations of your stay. Your satisfaction is important to us as a valued customer. We will use your feedback to make improvements to provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okej

Janet

Bodde här 1 natt i juli 2023
Svar från Front Desk Team 30 juli 2023
Thank you for your review and we hope to see you soon!

6/10 Okej

Raymond

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
We specifically looked at hotels with a pool . It is advertised as having a pool but there IS NOT A POOL ! We were really disappointed as it was 90 degrees !Websites need updated so others aren’t disappointed as we were
Bodde här 7 nätter i juli 2023
Svar från salisa wong 9 juli 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our pool on your recent visit. I have shared your feedback with our management team to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

4/10 Dåligt

Kara, Chicago

Gillade inte: Renlighet och boendets skick och faciliteter
Furniture and carpets are horrifically dirty and falling apart. The furniture in the lobby and the chairs in the rooms look like they were pulled from the garbage. The front desk staff were very nice and helpful. They asked if I wanted room cleaning every other day and I accepted but they never once cleaned the room for a 6 day stay. I had to get clean towels and toilet paper from the front desk and throw the garbage from the trash bins away myself.
Bodde här 5 nätter i juli 2023
Svar från Front Desk Team 9 juli 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations of your stay. Your satisfaction is important to us as our valuable guest. I have shared your feedback with our management team to fix the situation differently in the future so that we can provide exceptional experiences for you. We hope for an opportunity to properly host you in the future.

8/10 Bra

Kathryn

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 5 nätter i juni 2023
Svar från Front Desk Team 9 juli 2023
Thank you for your rating and we hope to see you soon!

8/10 Bra

Nicki

Gillade: Renlighet och personal och service
Nice hotel, extremely helpful staff, disappointing that there was no pool
Bodde här 3 nätter i juni 2023
Svar från salisa wong 28 juni 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our pool on your recent visit. I have shared your feedback with our GM to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

10/10 Fantastiskt

Stephanie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juni 2023
Svar från salisa wong 28 juni 2023
Thank you for your review and we hope to see you soon!

10/10 Fantastiskt

Linda

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2023
Svar från salisa wong 28 juni 2023
Thank you for your review and we hope to see you soon!

10/10 Fantastiskt

Julie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 4 nätter i juni 2023
Svar från salisa wong 28 juni 2023
Thank you for your review and we hope to see you soon!

8/10 Bra

David

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Easy to find and get to. Staff was friendly. Overall, it is well worn and definitely been used, but otherwise clean and quiet. The room was good with comfortable bed and the AC was cold. Breakfast buffet was fresh and very tasty with all the traditional breakfast foods. Booked through Expedia and had a good discounted rate.
Bodde här 2 nätter i juni 2023
Svar från salisa wong 28 juni 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to host you in the future, thank you again for staying with us. See you soon!

8/10 Bra

Davette

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was close to Opryland . We were there for a concert- close to restaurants. Room was clean and quiet. Breakfast was ok and glad to have each morning 😊
Bodde här 2 nätter i juni 2023
Svar från salisa wong 22 juni 2023
We would like to thank you for taking the time to complete our online survey. It is very important to us and your input helps us in our efforts to provide excellent service.

10/10 Fantastiskt

Karen

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The front desk people were very friendly and accommodating. We had to check out of another facility by 10am and needed to ensure our luggage was safe so we could continue to explore the sites and experiences if Nashville. We were allowed to check in to our room at Quality Inn early . We really appreciate that. Also appreciated how quiet it was for sleeping and that there was shuttle service available for a very low price.
Bodde här 1 natt i juni 2023
Svar från salisa wong 16 juni 2023
We would like to thank you for taking the time to complete our online survey. It is very important to us and your input helps us in our efforts to provide excellent service.

8/10 Bra

Jeff

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Really enjoyed the breakfast
Bodde här 1 natt i juni 2023
Svar från salisa wong 14 juni 2023
Thank you for your review and we hope to see you soon!

6/10 Okej

Samuela

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Nice staff but the hotel needs an updated. Noisy lack of sound insulation
Bodde här 2 nätter i maj 2023
Svar från salisa wong 11 juni 2023
Thank you for your review and we hope that next time we can make it right for you, we hope to see you soon!

10/10 Fantastiskt

April

Reste med familjen
Gillade: Personal och service
Room was ready and able to check in early
Bodde här 1 natt i juni 2023
Svar från Front Desk Team 8 juni 2023
Thank you for your review.

4/10 Dåligt

Russell

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Liked the location. Didn't like: a lot of cracks/chips in the walls, worn/old furniture, lights either flickered when turning on or didn't work, key didn't work to outside door 2nd day, so had to have a new one made
Bodde här 2 nätter i maj 2023
Svar från salisa wong 11 juni 2023
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

8/10 Bra

Sharon

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i maj 2023

4/10 Dåligt

Lorna

Reste i grupp, Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bathroom sink water would not get warm after five minutes! The shower was warm, but not hot. The room was musty and mildewy and bothered our sinuses. This facility is old and should be painted, new carpet, air, ducts, cleaned, new drapes.
Bodde här 2 nätter i maj 2023
Svar från salisa wong 11 juni 2023
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

6/10 Okej

Gustav

Reste i grupp
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i maj 2023
Svar från salisa wong 11 juni 2023
Thank you for your review and we hope to see you soon!

10/10 Fantastiskt

Anthony

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Friendly staff, good location
Bodde här 2 nätter i maj 2023
Svar från Front Desk Team 8 juni 2023
Thank you for your review.

10/10 Fantastiskt

Cathy

Bodde här 1 natt i maj 2023
Svar från Front Desk Team 8 juni 2023
Thank you for your rating.

6/10 Okej

Robert

Reste med familjen
The internet was awful…the front desk man did not book our shuttle as we requested.
Bodde här 3 nätter i april 2023
Svar från salisa wong 11 juni 2023
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

10/10 Fantastiskt

Lisa

Bodde här 1 natt i maj 2023
Svar från Front Desk Team 8 juni 2023
Thank you for your rating.

8/10 Bra

Michael, Anaheim

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was very friendly and helpful. This is a good location, close to Opryland.
Bodde här 5 nätter i april 2023
Svar från Front Desk Team 8 juni 2023
Thank you for your review.

8/10 Bra

Michaela

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i maj 2023
Svar från Front Desk Team 8 juni 2023
Thank you for your rating.

8/10 Bra

Tim

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I stay here every time I visit Nashville. The staff is very friendly and accommodating. Great breakfast, location. Being able to get a shuttle downtown is great.
Bodde här 6 nätter i april 2023
Svar från Front Desk Team 8 juni 2023
Thank you for your review.

6/10 Okej

Guliya, acworth

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
People at the frondesk are super nice and polite!!!
Bodde här 6 nätter i april 2023
Svar från Front Desk Team 8 juni 2023
Thank you for your review.

8/10 Bra

mike

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
one night stay.
Bodde här 1 natt i mars 2023
Svar från Front Desk Team 8 juni 2023
Thank you for your rating.

8/10 Bra

Aileen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2023
Svar från Front Desk Team 8 juni 2023
Thank you for your rating.

6/10 Okej

Penelope

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
For one night it is adequate. The hotel is old and rundown, everything needs replacing. The bed was comfortable. When we checked in the WiFi wasn’t working so although I had prepaid I never actually checked in. However, for a cheap overnight stay it was fine. Just don’t expect too much.
Bodde här 1 natt i april 2023
Svar från salisa wong 11 juni 2023
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

8/10 Bra

Sarissa

Reste i grupp, Reste med sin partner
Gillade: Renlighet och personal och service
Loved the staff!!!!
Bodde här 2 nätter i april 2023
Svar från Front Desk Team 8 juni 2023
Thank you for your review.