1 sovrum, bäddmadrasser, skrivbord och strykjärn/strykbräda

Recensioner av Travelodge by Wyndham New Braunfels

2 out of 5
Travelodge by Wyndham New Braunfels
375 Hwy 46 W, New Braunfels, TX

Recensioner

6,0
10 - Fantastiskt i betyg. 81 av 432 recensioner" "
8 - Bra i betyg. 89 av 432 recensioner" "
6 - Okej i betyg. 89 av 432 recensioner" "
4 - Dåligt i betyg. 82 av 432 recensioner" "
2 - Väldigt dåligt i betyg. 91 av 432 recensioner" "

6,0/10

Renlighet

6,6/10

Personal och service

6,0/10

Bekvämligheter

5,6/10

Boendets skick och faciliteter

6,8/10

Hållbarhet

Recensioner

8/10 Bra

Sonia

Gillade: Renlighet och personal och service
Bodde här 1 natt i maj 2024
Svar från Manager 15 maj 2024
Hello Sonia, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Bra

Pamela, Aurora

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There were restaurants very close. I found an easy way to get into the parking lot the day before we left. The main road in front is very busy. Not a very good choice of breakfast items at the hotel. The coffee wasn't very good. The staff was always attentive at the front desk. Very close to New Branfels and Gruene. Very affordable.
Bodde här 3 nätter i april 2024
Svar från Manager 26 apr. 2024
Hello Pamela,We appreciate your feedback and are pleased that you found the proximity to nearby attractions convenient. Our team at the front desk strives to provide excellent service. Your comments regarding breakfast choices and coffee will be shared with our team for consideration. Thank you for choosing to stay with us and for taking the time to share your thoughts.

2/10 Väldigt dåligt

Carlos

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
La propiedad sucia, no es lo que aparece en las fotos.
Bodde här 2 nätter i mars 2024
Svar från Manager 29 mars 2024
Hello Carlos, We're sorry to hear that your experience did not meet expectations. We value all feedback and will address this with our team. Your comments are important for our continuous improvement.

6/10 Okej

Gary

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i februari 2024
Svar från Manager 9 feb. 2024
Hello Gary,Thank you for choosing our hotel for your recent stay. We value your feedback and would love to hear more about your experience. Please feel free to reach out to us directly so that we can address any concerns you may have had during your visit. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

6/10 Okej

Johnny

Bodde här 5 nätter i januari 2024
Svar från Manager 8 feb. 2024
Hello Johnny, We appreciate you choosing our hotel for your stay. If you have any feedback or suggestions, please feel free to contact us directly. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Manager 9 jan. 2024
Dear Guest,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We appreciate your support and hope to welcome you back in the future for another exceptional stay.

8/10 Bra

Juana

Bodde här 1 natt i januari 2024
Svar från Manager 27 jan. 2024
Hello Juana, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Bra

Laurice

Bodde här 2 nätter i oktober 2023
Svar från Manager 30 dec. 2023
Hello Laurice,We appreciate you taking the time to rate our hotel! If you have any specific feedback or suggestions, we encourage you to reach out to us directly so we can address any concerns. We value your input and hope to welcome you back soon for an even better experience.

10/10 Fantastiskt

Michelle

Bodde här 2 nätter i december 2023
Svar från Manager 7 jan. 2024
Hello Michelle,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another great stay!

2/10 Väldigt dåligt

Wanda E

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The night person needs to be fired! My first night he gave out my room # and key pass. Someone tried to come into my room at 12:30p.m or sometime around there. Not a very happy person after that! 😡 The place was very dirty in the morning front all the works that had come in from working for P.E.C as a contractor company. P.E.C the Electric company has been infromed about the company that was there. Because P.E.C is my electronic copy. Not very Happy with this Travelodge at all! It's Sponsored by Wyndham Resorts, Which makes a bad Make reputation for Windham. Windham needs to drop Travelodge all costs. I feel like I should have half of my money refunded to me for all the trouble I went through!! Plus all the danger that I was in!!
Bodde här 3 nätter i december 2023
Svar från Manager 14 dec. 2023
Hello Wanda E, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team takes guest privacy and safety seriously, and we will address the issue you mentioned with the night staff. We strive for cleanliness standards and apologize for any lapses you encountered. We appreciate your concerns regarding the third-party contractor company and have shared your feedback with the relevant parties. For any further assistance, we recommend reaching out to our management team directly.

10/10 Fantastiskt

Tamandra

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Manager 10 dec. 2023
Hello Tamandra,We sincerely appreciate that you chose our hotel for your recent stay. It brings us great joy to see that you had an exceptional experience during your time with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back again soon for another flawless stay.

10/10 Fantastiskt

Omar

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Manager 8 dec. 2023
Hello Omar,We are thrilled to hear that you had such a fantastic experience during your stay with us! We strive to provide exceptional service to all our guests, and it's great to know that we met your expectations. We hope to have the pleasure of welcoming you back in the future.

2/10 Väldigt dåligt

James

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bad hotel
Place was a dump. Linens not clean, carpet filthy. Place needs a complete renovation. Do not stay here
Bodde här 5 nätter i november 2023
Svar från Manager 21 nov. 2023
Hello James, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team strives to maintain cleanliness throughout the property and we are sorry if we fell short of your expectations. We appreciate your suggestion for renovation and will take it into consideration for future improvements.

10/10 Fantastiskt

Lupe or Maria V.

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nov523
Bodde här 1 natt i november 2023
Svar från Manager 11 nov. 2023
Hello Lupe or Maria V.,Thank you for taking the time to share your feedback with us. We're thrilled to hear that your experience at our hotel exceeded your expectations. We strive to provide exceptional service and a memorable stay for all our guests. Your positive review is greatly appreciated, and we hope to welcome you back in the future for another outstanding stay.

4/10 Dåligt

priscilla

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
They weren't very friendly and the shower curtain rod was not attached to the wall you could see that the things were both loose on both ends front of the air conditioner cover was broken it was loose you could pull it right off when we wanted the bed changed we stripped the bed put it all on the floor the dirty clothes for the dirty sheets and they come back and put it together and they put no blanket and they put the dirty cover bedspread back on top I know because when we pulled it out to get into get in the bed the spot that was on the bedspread was still there I don't know if it was chocolate or poop or what food or what but they put the same one back on the only thing good about it was the refrigerator and then when it was time to leave on Sunday it wasn't even 11:00 yet and they come knocking at the door
Bodde här 2 nätter i november 2023
Svar från Manager 9 nov. 2023
Hello priscilla, Thank you for taking the time to provide your feedback. We apologize for any discomfort you experienced during your stay. Our team strives to provide friendly service, and we will address this with our staff for improvement. We appreciate you bringing the maintenance issues to our attention, and we will ensure they are promptly addressed. We apologize for any inconvenience caused during the bed change process, and we will remind our housekeeping team to check for cleanliness thoroughly. We apologize for the early disturbance during checkout and will remind our staff to respect the designated departure time. We appreciate your feedback and value your patronage.

10/10 Fantastiskt

javier

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från Manager 2 nov. 2023
Hello javier,Thank you for taking the time to share your exceptional rating with us! We strive to provide outstanding experiences for our guests, and we are thrilled to hear that we exceeded your expectations. We hope to welcome you back for another incredible stay in the future.

4/10 Dåligt

Karsten

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
Besides the fact that everything was extremely outdated, there was light coming through every closed door, piles of dead bugs in the corners, bathroom hadn't been cleaned (feces under the toilet seat), the photos of the rooms are very misleading. I never like to leave bad reviews, because I work in the industry and realize sometimes mistakes are made, but this was quite possibly one of the worst hotels I've ever stayed in and that's saying a lot.
Bodde här 3 nätter i oktober 2023
Svar från Manager 11 okt. 2023
Hello Karsten ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okej

Alvin

Affärsresenär, Reste med sin partner
Gillade inte: Bekvämligheter
Average stay
Bodde här 1 natt i oktober 2023
Svar från Manager 10 okt. 2023
Hello Alvin ,Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

10/10 Fantastiskt

Omar

Affärsresenär
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Manager 30 sep. 2023
Hello Omar,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Väldigt dåligt

Nicholas

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Manager 28 sep. 2023
Hello Nicholas, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okej

Daniel

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
What you would expect from a low rate motel
Room was pretty sketchy and outdated and reeked of heavy cigarette smoke. Sofa bed was well worn with holes in the cushions and lined with a blood stained mattress protector. No comforters in the room for the pull out bed even though it is supposed to sleep 5. One of the comforters on the bed had cigarette burns in it. Roaches in the bathroom. There was an abondoned vehicle with no license plates in front of our room. A/C worked well and the shower had good water pressure. Overall the room was janky, but served it's purpose for a short overnight stay at a cheap price.
Bodde här 1 natt i september 2023
Svar från Manager 8 sep. 2023
Hello Daniel, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Fantastiskt

Omar

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Service
Great staff
Bodde här 1 natt i augusti 2023
Svar från Manager 26 aug. 2023
Hello Omar,We appreciate the comments, especially with regards to your opinion of our staff. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Fantastiskt

Phyllis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Getaway
We were there for a getaway weekend.
Bodde här 2 nätter i augusti 2023
Svar från Manager 25 aug. 2023
Hello Phyllis,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We hope to someday have another opportunity to host your stay.

6/10 Okej

Monica

The room was very spacious and ac worked great
Bodde här 2 nätter i augusti 2023
Svar från Manager 21 aug. 2023
Hello Monica, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

10/10 Fantastiskt

Larry

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från Manager 16 aug. 2023
Hello Larry,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Bra

Tiffany

Bodde här 1 natt i augusti 2023
Svar från Manager 4 sep. 2023
Hello Tiffany,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Väldigt dåligt

Ana Joaquina

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We got to our room and as soon as I opened the door it smelled like weed, it was suposed to be a non smoking room, when i saw the kitchen there where cockrouches everywhere, couldnt Stay there, it was absolutely disgusting, I lost my money and went to a diferent hotel
Bodde här 1 natt i augusti 2023
Svar från Manager 13 aug. 2023
Hello Ana Joaquina,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Fantastiskt

Timothy

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Manager 12 aug. 2023
Hello Timothy,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Väldigt dåligt

Lea

Reste i grupp, Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
You’d be better off sleeping in your car.
For $157 we got a disgusting room with roaches and what looked like dried blood on a few walls. This was the thing of NIGHTMARES! It should be condemned, honestly.
Bodde här 1 natt i augusti 2023
Svar från Manager 8 aug. 2023
Hello Lea,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 Fantastiskt

Omar

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was satisfying.. slept like a baby.. plus it's economic..
Bodde här 1 natt i augusti 2023
Svar från Manager 8 aug. 2023
Hello Omar,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Okej

Ivan

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Bathroom is dirty, bed sheets had stains and a crackhead looked like she was soliciting out in the parking lot. She asked me for money. I won’t be returning to this place.
Bodde här 1 natt i augusti 2023
Svar från Manager 8 aug. 2023
Hello Ivan,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

2/10 Väldigt dåligt

Hilda

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2023
Svar från Manager 31 juli 2023
Hello Hilda, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Slept like a baby
Bodde här 1 natt i juli 2023
Svar från Manager 28 juli 2023
Dear Guest,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

2/10 Väldigt dåligt

Pedro

Gillade inte: Renlighet och boendets skick och faciliteter
Would not recommend.
Bodde här 1 natt i juli 2023
Svar från Manager 26 juli 2023
Hello Pedro, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

2/10 Väldigt dåligt

Phyllis

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Horrible
Never was given our 2 rooms, they said they were fully booked and could not follow through with the reservation. We were charged but did not get rooms.
Bodde här 1 natt i juli 2023
Svar från Manager 26 juli 2023
Hello Phyllis, We are concerned to hear about the incorrect charges on your invoice; occurrences like this are very rare because we work within a highly-organized system that is designed to prevent such mishaps, and I regret to hear that this system failed you. We ask that you please call us so that we can discuss the matter with you right away.

6/10 Okej

Jeremy, Harlingen

Affärsresenär
Gillade: Personal och service och boendets skick och faciliteter
The AC worked very good but the bed sheets had stains
Bodde här 1 natt i juli 2023
Svar från Manager 25 juli 2023
Hello Jeremy, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

6/10 Okej

Michele

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Manager 18 juli 2023
Hello Michele,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Stay
Great affordable and nice lodge.
Bodde här 1 natt i juli 2023
Svar från Manager 16 juli 2023
Dear Guest,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 Fantastiskt

Omar

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Is a affordable great stay...
They have really cool as in temp rooms.. never had a problem with staff.. they are great with you.. don't need much.. just a bed and a good night sleep... House keeping are great ppl..
Bodde här 1 natt i juli 2023
Svar från Manager 16 juli 2023
Hello Omar,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff as well as our bed. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Väldigt dåligt

Jacorey

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
True definition of a roach motel make sure you shake your clothes out before you leave the bed was ok but they really need to do something about the bugs and someone left something in the refrigerator that hadn’t been cleaned out.. do yourself a favor and stay at the La Quinta next door
Bodde här 2 nätter i juli 2023
Svar från Manager 15 juli 2023
Hello Jacorey,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Staff is very nice.. like the economy of the place... Thank you again
Bodde här 1 natt i juni 2023
Svar från Manager 9 juni 2023
Dear Guest,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Fantastiskt

Tomas

Bodde här 1 natt i juni 2023
Svar från Manager 9 juni 2023
Hello Tomas,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Väldigt dåligt

Jeffrey

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Wow the attendant was hard to understand. Property was no where like the picture was on website. The couch in room was horrible you didn’t want to set or put anything on it. The only thing we like was the sheets were clean. The property and rooms were rundown. No way will I ever be staying there again.
Bodde här 1 natt i juni 2023
Svar från Manager 6 juni 2023
Hello Jeffrey, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

10/10 Fantastiskt

Leticia L

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
great
room was awesome, tv worked great, a/c was super cold.
Bodde här 1 natt i maj 2023
Svar från Manager 2 juni 2023
Hello Leticia L, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Fantastiskt

Michael

Bodde här 1 natt i maj 2023
Svar från Manager 17 juni 2023
Hello Michael,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

6/10 Okej

José

Gillade inte: Renlighet och personal och service
Poor people on administration
Bodde här 14 nätter i april 2023
Svar från Manager 17 maj 2023
Hello José, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Bra

Carla

Affärsresenär, Reste med sin partner
Es un lugar limpio Y confortable lo recomiendo
Bodde här 1 natt i maj 2023
Svar från Manager 16 maj 2023
Hi Carla,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

4/10 Dåligt

lori

Reste i grupp
Gillade inte: Boendets skick och faciliteter
The place seemed to be home to many construction workers. Which made us three ladies kind of uncomfortable going to the pool area one evening. There is no continental breakfast as advertised in some of the travel lodges. There was absolutely no water pressure in the shower whatsoever. The only thing good was the convenience of the restaurants and our destination. Carpet looked dirty and the bed mattress was awful!!!!
Bodde här 2 nätter i maj 2023
Svar från Manager 15 maj 2023
Hello lori,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

4/10 Dåligt

rudy

Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Boendets skick och faciliteter
the bathroom fan does not work, the bathroom door does not close. saw a few roaches in the hallway
Bodde här 1 natt i maj 2023
Svar från Manager 12 maj 2023
Hello rudy, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okej

Aleida

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Check in was quick and easy, but the room had a headboard back lighting that was flickering all night long with no way to turn it off.
Bodde här 1 natt i april 2023
Svar från Manager 2 maj 2023
Hello Aleida,On behalf of our entire staff, we thank you for your business and for your comments regarding our room and also our headboard. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.