Bekvämlighet

Recensioner av Holiday Inn Express & Suites New Martinsville, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites New Martinsville, an IHG Hotel
1202 North State Route 2, New Martinsville, WV

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 100 av 146 recensioner" "
8 - Bra i betyg. 35 av 146 recensioner" "
6 - Okej i betyg. 6 av 146 recensioner" "
4 - Dåligt i betyg. 3 av 146 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 146 recensioner" "

9,6/10

Renlighet

9,6/10

Personal och service

9,6/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Marsha

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Kayla

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Jennifer

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was fantastic! Our room was very clean. Staff were very friendly! Breakfast was wonderful!
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Charles

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place to stay.
Bodde här 1 natt i oktober 2023

8/10 Bra

Roslyn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023

8/10 Bra

Tiffany

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Tiffany

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing place! Clean and the staff was courteous and helpful
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Nicholas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
You had every convenience the staff was friendly.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

paul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i augusti 2023
Svar från Molly H - General Manager 23 aug. 2023
Dear Paul,Thanks for your review! We appreciate your feedback

8/10 Bra

Richard

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i juli 2023
Svar från Molly H - General Manager 27 juli 2023
Thank you for taking the time to leave us a review!

10/10 Fantastiskt

Vera

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean and neat around the building. Parking lot had a lot of holes.
Bodde här 2 nätter i juli 2023
Svar från Molly H - General Manager 24 juli 2023
Thanks for your review, Vera! Unfortunately the holes in the surrounding parking lot are not our property - otherwise we would have had them repaired for sure!

2/10 Väldigt dåligt

Donna, Atlanta

Bodde här 1 natt i juni 2023
Svar från Molly H - General Manager 27 juli 2023
Thank you for taking the time to leave us a review of your stay! We'd love to know what we could have done to receive a better score from you.

10/10 Fantastiskt

Donna, Atlanta

Bodde här 2 nätter i juni 2023
Svar från Molly H - General Manager 18 juli 2023
Thank you for your 5 star review!

10/10 Fantastiskt

Linda

Bodde här 1 natt i maj 2023

10/10 Fantastiskt

C

Bodde här 1 natt i maj 2023
Svar från Molly H - General Manager 18 juli 2023
Thank you for your review!

8/10 Bra

Sally

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2023
Svar från Molly H - General Manager 10 maj 2023
Dear Sally,Thank you for taking the time to leave a review of our hotel! We hope to see you again!

10/10 Fantastiskt

Christopher

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beds was comfortable
Bodde här 2 nätter i april 2023

10/10 Fantastiskt

Nicholas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel They have coffe out all day, sometimes cookies, and the breakfast is good. The rooms are nice and pretty large too
Bodde här 2 nätter i april 2023
Svar från Molly H - General Manager 10 maj 2023
Dear Nicholas,Thank you for your review of our hotel! Our 24 hour coffee bar pairs perfectly with our our freshly baked cookies that we make every day. We hope to see you again!

10/10 Fantastiskt

Kayla

Reste med sin partner
Gillade: Renlighet
We LOVED the bed. So comfortable and the staff was very kind from check in to check out!
Bodde här 1 natt i mars 2023
Svar från Molly H - General Manager 10 maj 2023
Dear Kayla,I'm so glad you enjoyed your night's rest! We have pillowtop mattresses that feel like a cloud - they are definitely a guest favorite! I'll be sure to pass along your comments to our team!

8/10 Bra

Theresa

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Clean, but disappointing in other areas
Our stay was pretty standard. The room was clean and comfortable. We chose Holiday Inn Express because it had complimentary breakfast and an indoor pool. Unfortunately the hot tub was out of service. The breakfast as very limiting for anyone looking to watch what they ate. There was no fruit at all, nor was there any yogurt. The "scrambled" eggs look like they had been whipped into sponges. My breakfast consisted of 2 boiled eggs and bacon. I was very disappointed. The staff commented that. Some times some items were very hard to get in. My thought is, there is a grocery store near by, it should be used in just such cases. Customers pay more to come to you expecting these amenities. While checking in, I was asked for a separate credit card for "incidentals". I gave the second card and asked what would have happened if I didn't have one after driving 5 .5 hours. I was simply told that this was a new policy since I had used Hotels.com. They didn't know what would have been done had I not had the credit card. That is just poor business. Who comes to Paden City, WV and holds a rager in their hotel room, it's not like at a resort beach town with unruly partiers. Besides, I'm 61 and can assure you that there was no need for a CC for "incidentals".
Bodde här 1 natt i februari 2023
Svar från Molly H - General Manager 21 feb. 2023
Hi Theresa, thanks for taking the time to leave a review! A credit card for incidentals is a standard procedure in hotels and is not new to our hotel, when booking through a third party site (like Expedia) we have to have a form of payment on file should anything happen in our guest rooms. I apologize about your experience with breakfast - we do offer bananas on our breakfast bar and the yogurt is located in the breakfast fridge beside our coffee bar. We also offer other items including biscuits and gravy, pancakes, sausage or bacon, and our famous cinnamon rolls. We hope to have the opportunity to serve you again in the future!

2/10 Väldigt dåligt

jamie

8/10 Bra

David

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Overnight Stay
Clean. Pool out of order and no pancakes for breakfast. Service was good and beds were very comfortable!
Bodde här 1 natt i januari 2023
Svar från Molly H - General Manager 10 jan. 2023
David,Thanks for taking the time to leave feedback about your stay! Unfortunately our supplier was out of our pancake mix at the time of your stay (they are back now!) and we're hoping to get our pool back up within a week! We hope to see you during your next trip to the area.

10/10 Fantastiskt

Jason

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nothing just a good clean hotel
Bodde här 1 natt i december 2022
Svar från Molly H - General Manager 10 jan. 2023
Jason,Thanks for taking the time to leave us a review! We hope to see you again soon!

10/10 Fantastiskt

Joshua

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place and friendly staff.
Bodde här 1 natt i oktober 2022

8/10 Bra

Toni

Bodde här 2 nätter i oktober 2022

10/10 Fantastiskt

Peretta

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great!
Room was clean and staff was amazing! Could not have asked for a better stay!
Bodde här 1 natt i oktober 2022

10/10 Fantastiskt

Christopher

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i september 2022

8/10 Bra

Debra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We didn’t have hot water for two days of our stay
Bodde här 4 nätter i september 2022

10/10 Fantastiskt

Larry, Laurel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great facility. The surrounding area was a bit run down.
Bodde här 1 natt i september 2022

10/10 Fantastiskt

John David

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good continental breakfast
Bodde här 1 natt i september 2022

10/10 Fantastiskt

Randolph

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Awesome hotel
It was very nice. Loved the location, staff and the guests.
Bodde här 1 natt i augusti 2022

8/10 Bra

Lisa

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i augusti 2022

10/10 Fantastiskt

Lisa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent
Everything about this hotel was perfect! Front desk staff were extremely helpful with providing other ideas of what to do in the area. Room was spacious and beds were heavenly. You could even do your own laundry with their machines
Bodde här 1 natt i juli 2022

10/10 Fantastiskt

Wayne

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean and comfortable with friendly staff
Check-in was smooth. The clerk was very friendly and helpful. The hotel was very clean; the rooms were nice, and the beds were comfortable. The breakfast was good, and different choices were available each morning. We stayed three nights because we were in the area for a funeral and related events. We would definitely stay here again.
Bodde här 3 nätter i juli 2022

8/10 Bra

james

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good place to stay
Nice down to earth people will stay there next time i'm in the area
Bodde här 2 nätter i juli 2022

10/10 Fantastiskt

William

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2022

10/10 Fantastiskt

Dwain

Affärsresenär
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Nice clean hotel, friendly and professional staff, great place to stay.
Bodde här 19 nätter i maj 2022
Svar från Molly H - General Manager 13 juni 2022
Dwain, thank you for your kind words about our hotel and staff! We appreciate you taking the time to let future travelers know about your experience!

10/10 Fantastiskt

Kathryn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Liked the level of cleanliness, professionalism of staff, and selection of breakfast items.
Bodde här 1 natt i april 2022
Svar från Jon Blazus-Assistant General Manager 19 apr. 2022
Thank you for your kind review! We are glad to hear you enjoyed your stay. We look forward to seeing you again in the future!

6/10 Okej

John

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a good stay. Somewhat noisy, and way overpriced
Bodde här 1 natt i mars 2022
Svar från Jon Blazus-Assistant General Manager 19 apr. 2022
Thank you for taking the time to review your stay with us. We are glad to hear you enjoyed your stay however we are very sorry to hear about the issues that you experienced while you were here. We hope you give us another chance the next time you are in the area.

10/10 Fantastiskt

Lya

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2022
Svar från Molly H - General Manager 17 jan. 2022
Lya, Thank you so much for your review! We appreciate your feedback and hope to have you back soon.

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, well maintained property. Excellent amenities: breakfast included, gym, pool, laundry facilities. The best attribute is the staff; friendly, helpful and making sure everything is taken care of during your stay.
Bodde här 2 nätter i december 2021
Svar från Molly H - General Manager 17 jan. 2022
Michael, Thank you for your great review! I will pass along your comments to our staff - they work hard to make sure that each guest's stay is exceptional!

10/10 Fantastiskt

Matthew

Bodde här 1 natt i oktober 2021
Svar från Molly H - General Manager 28 okt. 2021
Matthew, thanks for your review! We appreciate your honest feedback

4/10 Dåligt

Tameka

Bodde här 1 natt i september 2021
Svar från Molly H - General Manager 28 sep. 2021
Dear Tameka, I am so sorry that you did not fully enjoy your stay with us. Please contact me at newmartinsvillegm@mphhotels.com in order to further discuss any incidents you experienced. We hope you will give us another chance in the future!

10/10 Fantastiskt

Russell

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy to get to
Bodde här 1 natt i september 2021
Svar från Molly H - General Manager 28 sep. 2021
Russell, Thank you for your 5 star review! I'm so glad you enjoyed your stay!

10/10 Fantastiskt

Amy

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My family and I stayed Labor Day weekend. The event we were going to Sunday was rained out. While trying to find something to do, we noticed the hotel had a badminton net and cornhole boards. The staff took their time to find everything we needed! We had a blast taking advantage of what the hotel had to offer. The front desk staff was so nice! Thank you for a wonderful stay! We will be back next year!
Bodde här 2 nätter i september 2021
Svar från Molly H - General Manager 28 sep. 2021
Amy, Thank you for your glowing review! We are looking forward to your next stay with us!

10/10 Fantastiskt

Selina

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was very clean, staff was especially friendly and helpful. Our event was canceled but thankfully they had a badminton set and cornhole games set up that helped to pass the time. I would definitely stay at this hotel again.
Bodde här 2 nätter i september 2021
Svar från Molly H - General Manager 7 sep. 2021
Dear Selina, Thank you for this awesome review! I'm so glad that you were still able to enjoy your visit even though your event was cancelled. It's great to hear that you were able to get out and utilize our outdoor games!

10/10 Fantastiskt

Cindy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was new and clean.
Bodde här 1 natt i september 2021
Svar från Molly H - General Manager 28 sep. 2021
Cindy, Thank you for your review! Our staff takes great pride in keeping our 5-year old property looking clean and in perfect condition!

10/10 Fantastiskt

Renee

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2021
Svar från Molly H - General Manager 7 sep. 2021
Renee, Thank you for your review! We're thankful for your feedback!

10/10 Fantastiskt

Renee

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice. Best place in the area
Bodde här 2 nätter i augusti 2021
Svar från Molly H - General Manager 7 sep. 2021
Renee, We appreciate your 5-star review and look forward to your future visits!

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet
Hot tub was not in service which I was looking forward to using and the only reason for the stay at this hotel. The hotel was still playing the stupid covid games as well which is ridiculous.
Bodde här 2 nätter i augusti 2021
Svar från Molly H - General Manager 7 sep. 2021
Dear Guest, I am so sorry that the hot tub was not in service during your stay. We have received our heaters and are working on getting it fixed as soon as possible!