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Recensioner av Holiday Inn Express Kenner - New Orleans Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Kenner - New Orleans Airport, an IHG Hotel
1801 32nd St, Kenner, LA

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 281 av 461 recensioner" "
8 - Bra i betyg. 95 av 461 recensioner" "
6 - Okej i betyg. 41 av 461 recensioner" "
4 - Dåligt i betyg. 19 av 461 recensioner" "
2 - Väldigt dåligt i betyg. 25 av 461 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,2/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

4/10 Dåligt

Roger

Reste i grupp
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Upon arriving desk clerk was not pleasant at all. She was very unfriendly and looked like she didn't want to be there. That impression was very displeasing!
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Celese

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
This was a very pleasant experience from the moment i checked. The property staff was really nice. The room was clean. The breakfast was decent.
Bodde här 2 nätter i maj 2024

8/10 Bra

Nelicka

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient location, clean rooms and good breakfast
Bodde här 3 nätter i maj 2024

8/10 Bra

Idoreyin

It was pretty good
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Patty, Harahan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and comfortable
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Ander, Benton

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a great stay for us
Bodde här 1 natt i april 2024

10/10 Fantastiskt

jade

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This stay was wonderful being that it was close to my family and I was able to get to and from without traffic. The airplanes above was a cool aspect for my child to see everyday coming and going. Would recommend to another family in a heartbeat. Staff were wonderful along with the nice aroma that went throughout the hotel and rooms.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

philip

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Ok for airport short stay
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Dawn, Ashton

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Fangxiao FX

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I reserved and paid four nights. After first nigh, when I came back to find out that no body cleaned the room. Called front desk and being told "we don't clean room and don't change towels during your stay" This is if you are staying 100 days, they will not clean the room for you. I said that why don't tell us at the time we checked in so we will save the towels (not put on floor). We also request if they can send someone to check shower drain since even for a quick shower, the water was almost over flow the tub. But no action was taken during our four nights stay!
Bodde här 4 nätter i maj 2024

6/10 Okej

Antonella

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Needed to be more clean
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Diana

Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Sonja

Bodde här 1 natt i april 2024

4/10 Dåligt

Roseanna

Bodde här 1 natt i mars 2024
Svar från GM 2 maj 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

8/10 Bra

David Antonio

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good hotel
Bodde här 1 natt i april 2024
Svar från GM 2 maj 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

8/10 Bra

Sang

Affärsresenär
Gillade: Renlighet och personal och service
Airplain over you head Cannot slip well
Bodde här 2 nätter i april 2024
Svar från GM 2 maj 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

10/10 Fantastiskt

Margaret

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från GM 26 apr. 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

10/10 Fantastiskt

Svenja

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från GM 25 apr. 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

10/10 Fantastiskt

Pierre Monette

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Daily breakfast.
Bodde här 4 nätter i april 2024
Svar från GM 25 apr. 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

8/10 Bra

Doyly

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 2 nätter i april 2024
Svar från GM 25 apr. 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

2/10 Väldigt dåligt

Robert

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Do not stay at this hotel. Ever. First, it is an airport hotel, that lists airport transportation as a standard offering. However, when I checked in they told me airport transpo was not available, as their van was broken. Sorry. Well actually I do not think they apologized. They only offered to cancel the reservation if I wanted to go someplace else. No Uber reimbursements. I had two kids with me. Was I going someplace else at 6 pm? Also, in all of this insanity, I forgot to ask for the pack and play that they offer when I checked in. When I called the front desk they said I would have to call housekeeping in the morning to arrange that. I was leaving at 4 am for my flight as it is an airport hotel. So NO pack and play. Can I have a refund and leave I ask? No. Then about 30 minutes later after my kids were bathed and in their PJ's Front Desk person said she called Expedia and that they would allow a refund. HA. The whole stay was a nightmare. Except the front desk person at 4 am was really nice. Don't stay here.
Svar från GM 25 apr. 2024
Thank you for taking the time out of your busy schedule to take and complete a survey regarding your recent stay with us. We apologize for any inconveniences during your visit. Rest assured we are addressing them with our team.

10/10 Fantastiskt

Collene, Ocala

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Comfy bed. Clean bathroom
Bodde här 1 natt i april 2024
Svar från GM 15 apr. 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

10/10 Fantastiskt

Karli

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was probably the cleanest hotel I’ve ever stayed at. It smelled amazing when you walked in and that continued into the room which was spotless. My interactions with the front desk staff were pleasant and they were accommodating.
Bodde här 1 natt i april 2024
Svar från GM 15 apr. 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

4/10 Dåligt

Jewel

Gillade inte: Bekvämligheter
No mirror
Bodde här 1 natt i april 2024
Svar från GM 15 apr. 2024
Thank you for taking the time out of your busy schedule to take and complete a survey regarding your recent stay with us. We apologize for any inconveniences during your visit. Rest assured we are addressing them with our team.

2/10 Väldigt dåligt

Cordell

Reste med sin partner
Gave us a handicap room and moved to another and not water isn’t working
Bodde här 1 natt i april 2024
Svar från GM 11 apr. 2024
Thank you for taking the time out of your busy schedule to take and complete a survey regarding your recent stay with us. We apologize for any inconveniences during your visit. Rest assured we are addressing them with our team.

10/10 Fantastiskt

Milagros

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean and great breakfast
Bodde här 4 nätter i april 2024
Svar från GM 11 apr. 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

10/10 Fantastiskt

Eileen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were lovely. Friendly and helpful.
Bodde här 1 natt i mars 2024
Svar från GM 8 apr. 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

6/10 Okej

Ashley, Caldwell

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
The floor and bedding was wet. The rooms had a miaty smell. I think its from the AC units causing condensation. Changed rooms. It was the same.
Bodde här 1 natt i april 2024
Svar från GM 8 apr. 2024
Thank you for taking the time out of your busy schedule to take and complete a survey regarding your recent stay with us. We apologize for any inconveniences during your visit. Rest assured we are addressing them with our team.

4/10 Dåligt

kaye

Reste med familjen
I was told 3 times when I called I would have a joining room. When I checked in they told me they have no joining rooms!
Bodde här 1 natt i april 2024
Svar från GM 8 apr. 2024
Thank you for taking the time to fill out and complete a survey. We apologize for the issues with the joining rooms. We try our best to accommodate request but there are times when we can't. Again, our apologies.

4/10 Dåligt

Chuck

Reste i grupp
Gillade: Bekvämligheter och boendets skick och faciliteter
Airport shuttle was down which is why i chose this hotel. Pool filter was running and the water looked clean and appeared to be fully functional but we were told it was closed. Otherwise it isn't a bad place.
Bodde här 1 natt i mars 2024
Svar från GM 1 apr. 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

10/10 Fantastiskt

Alessio

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This hotel is located in a very good location and is conveniently close to the airport. The property was really nice and the room was cleaned as well.
Bodde här 3 nätter i mars 2024
Svar från GM 1 apr. 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

8/10 Bra

Michelle L

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The hotel was in a nice area. Close to things to walk
Bodde här 6 nätter i mars 2024
Svar från GM 1 apr. 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

10/10 Fantastiskt

imre

Bodde här 2 nätter i mars 2024
Svar från GM 1 apr. 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

8/10 Bra

Kristi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice. Accommodating for late check-in.
Bodde här 1 natt i mars 2024
Svar från GM 1 apr. 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

10/10 Fantastiskt

Cyrene

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I needed a place to stay after flying into New Orleans after midnight. This property is five minutes away. The staff were courteous and efficient. Room was clean and ready when I got in. The breakfast area was kept clean and well stocked. I would return if in the same predicament.
Bodde här 1 natt i mars 2024
Svar från GM 28 mars 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

2/10 Väldigt dåligt

Zarin

Reste med familj och småbarn
Gillade inte: Bekvämligheter
I booked this hotel for my red-eye flight specifically to use the convenience of the hotel shuttle. To tell me on the day of my booking that the shuttle isn’t working and then only offer a refund when I am already at the airport expecting to get a pick up. I am very upset.
Bodde här 1 natt i mars 2024
Svar från GM 1 apr. 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

6/10 Okej

Cortney

Affärsresenär
Gillade: Renlighet och personal och service
if you aren't going to offer an airport shuttle, you need to remove that as an amenity for your property--all weekend there was no shuttle available.
Bodde här 1 natt i mars 2024
Svar från GM 1 apr. 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

10/10 Fantastiskt

Ashley

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very Nice and comfortable
Bodde här 1 natt i mars 2024
Svar från GM 28 mars 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

10/10 Fantastiskt

Rachael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quiet safe neighborhood, great lighting in parking lot.
Bodde här 2 nätter i mars 2024
Svar från GM 28 mars 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

6/10 Okej

Lauren

Gillade: Personal och service
Bodde här 1 natt i mars 2024
Svar från GM 1 apr. 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

6/10 Okej

chinwe

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The shuttle service to airport was advertised but not functional...
Bodde här 1 natt i mars 2024
Svar från GM 25 mars 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

10/10 Fantastiskt

Tasha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The customer service is remarkable
Bodde här 1 natt i mars 2024
Svar från GM 25 mars 2024
Thanks for taking and completing a survey from your recent visit with us. We're happy to hear that you had a good visit with us.

4/10 Dåligt

Becky

Bodde här 1 natt i mars 2024
Svar från GM 16 apr. 2024
Thank you for taking the time out of your busy schedule to take and complete a survey from your recent visit with us. We're sorry things didn't go as well as expected. Rest assured we are addressing your concerns.

10/10 Fantastiskt

MARK

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Gentleman at front desk very gentle, Hotel is supper clean and smell fresh, beds very comforts and plenty of parking pretty closed to the airport, if possible will stay here again !
Svar från GM 25 mars 2024
Thanks for taking and completing a survey from your recent visit with us. We're happy to hear that you had a good visit with us.

6/10 Okej

Tracy

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
The room was damp and clammy and the hotel was loud. You could hear all of the other guests and a backup beeping sound started outside at 7 am on a Saturday.
Bodde här 1 natt i mars 2024
Svar från GM 25 mars 2024
Thank you for taking time out of your busy schedule to complete a survey and give us feedback from your stay.Rest assured that we will share the comments with our staff.

10/10 Fantastiskt

Eric, Biebertal

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Gut für Flughafen Transport
Bodde här 1 natt i mars 2024
Svar från GM 24 mars 2024
Thanks for taking and completing a survey from your recent visit with us. We're happy to hear that you had a good visit with us.

6/10 Okej

Sang

Affärsresenär
Gillade: Renlighet
No shuttle service to airport
Bodde här 4 nätter i mars 2024
Svar från GM 22 mars 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

10/10 Fantastiskt

Shayla

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My go to when I fly into the NOLA airport
Bodde här 1 natt i mars 2024
Svar från GM 22 mars 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay.

2/10 Väldigt dåligt

tanya

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
This was one of the worst. The smell of cleaning chemicals was so strong in the room was making me feel sick the carpet was damp and felt sticky. The airport shuttle we were counting on was out of service and when we checked out at 5am to get to the airport we ran in to police and paramedics in the lobby assisting an overdose with narcan. I would not recommend this place to my worst enemy
Bodde här 1 natt i mars 2024
Svar från GM 24 mars 2024
Thank you for taking the time out of your busy schedule to take and complete a survey and give us feedback from your recent visit with us. We apologize for any inconvenience during your stay. Rest assured we are addressing your issues.

10/10 Fantastiskt

Ida

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed our stay at his hotel. It was very clean and the staff were friendly.
Bodde här 2 nätter i februari 2024
Svar från GM 17 mars 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay.