Hi Bonnie, your feedback is important to us. It saddens us that your stay fell short of expectations. Across our 40+ locations, we have some properties with on-site dining and a traditional front desk, but most don't. Our 24/7 online support team is always able to help. You can reach us through our app, call, text, or email. We hope to host you again soon at another one of our Sonders.

Hi Wallace, dealing with pests in your space is certainly frustrating, and we apologize for that experience. We are reviewing this space with our team to ensure all cleaning procedures are being followed. Please accept our apologies for the multiple issues you faced — this falls short of the high standards we strive to uphold. Should you decide to give us another chance, we'd the opportunity to make it up to you.

Hi Daisy, thank you for sharing your feedback. We're sorry the pool was disappointing. We're working with the property owner to work on this to ensure better guest experiences. We hope you'll give us another chance at any of our 40+ locations worldwide.

Hi Jessica, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Sarah, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay — we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Abby, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

Hi Luzbernice, your feedback is important to us. We're sorry you had trouble with those things during your stay. We appreciate you reaching out so we could address these issues. Should you decide to stay with us again, we'd love to show you a more seamless visit.

Hi Angela, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

We apologize for the inconvenience you experienced during your stay, Veronica. It's disappointing that there were issues with the dishwasher, towel supply and smell in your space. We take your feedback seriously and will address these issues promptly to ensure a more comfortable experience for our guests in the future. If you decide to give us another chance, we'd love to show you a more seamless experience.