Exteriör

Recensioner av Dream Midtown, by Hyatt

4 out of 5
Dream Midtown, by Hyatt
210 West 55th Street, New York, NY

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 577 av 1225 recensioner" "
8 - Bra i betyg. 316 av 1225 recensioner" "
6 - Okej i betyg. 148 av 1225 recensioner" "
4 - Dåligt i betyg. 96 av 1225 recensioner" "
2 - Väldigt dåligt i betyg. 88 av 1225 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

7,6/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i maj 2023
Svar från Grace Zawatsky 11 maj 2023
Hello,Thank you for taking the time to leave a review regarding your most recent stay here at Dream Midtown. We are so pleased to see you had a pleasant stay. We do hope the next time you plan a trip to NYC you stay with us.Best,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2022
Svar från Paulina Grudzinski 22 okt. 2022
Hello,Wow! Thank you for the perfect rating. We can't wait to share your feedback with our team! We hope to welcome you back soon!Warmest Regards,Paulina GrudzinskiDirector of Operations

4/10 Dåligt

Josefine

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Detta hotell var absolut under förväntan. Vårt rum motsvarade inte alls bilderna och var litet och trångt. Blev erbjudna ett större rum men där luktade det istället fukt så vi stannade kvar i det mindre. Fruktansvärd frukost i svenska mått mätt. En ihopsjunken croissant och billig apelsinjuice. Det enda positiva med det här hotellet var läget, som i och för sig var väldigt bra.
Bodde här 4 nätter i oktober 2022
Svar från Angel 15 okt. 2022
Hey Josefine,Thank you for choosing Dream Midtown and for your review. We appreciate your feedback, as this will only benefit the hotel to grow and learn. We hope to have the opportunity to welcome you back in the future. Do not hesitate to reach out should you need any assistance.Best regards,AngelDirector of Front Office

10/10 Fantastiskt

Christian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i april 2022
Svar från Patricia - Front Office Manager 26 apr. 2022
Thank you so much for choosing the Dream Midtown Hotel. We look forward to seeing you again!

8/10 Bra

Mikael

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2021
Svar från Mark 4 jan. 2022
Hi Mikael, Our team is so grateful to your positive feedback! Looking forward to having you again at Dream Midtown. Sincerely, Mark Gonzales Operations Manager

6/10 Okej

Jacob, Austin

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Nerissa, Macon

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place is in a perfect spot for a stay in midtown Manhattan. So many spots of interest are of walking distance, like Times Square, Central Park, Broadway shows, shopping districts, etc. If you’re looking for peace and quiet, this area is not for you.
Bodde här 1 natt i april 2024

8/10 Bra

Dominick

Gillade: Renlighet
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Tania

Gillade: Renlighet och boendets skick och faciliteter
Me encanto
Bodde här 6 nätter i maj 2024
Svar från Danzel 20 maj 2024
Dear Tania, Thank you for your feedback. We're delighted to hear that you enjoyed your experience. We look forward to the opportunity to welcome you back soon.

2/10 Väldigt dåligt

Serena

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
Las habitaciones son viejas, se escuchan ruidos. Te terminan cobrando más de lo indicado.
Bodde här 4 nätter i maj 2024
Svar från Danzel 17 maj 2024
Dear Serena, Thank you for taking the time to provide feedback on your recent stay. I sincerely apologize for any inconveniences you experienced during your time with us. Your comments regarding the condition of the rooms and noise disturbances are concerning, and I assure you that we take such matters seriously.In light of your feedback, I would like to extend my apologies and offer to waive the facility fee from your bill as a gesture of goodwill for the inconvenience you encountered. We strive to provide exceptional service to all our guests, and it is disheartening to hear when we fall short of this standard.Once again, I apologize for the issues you faced, and I hope that we have the opportunity to restore your faith in our hotel during any future visits.

6/10 Okej

Brandon

Bodde här 1 natt i maj 2024
Svar från Danzel 18 maj 2024
Dear BrandonThank you for taking the time to review your stay with us. We're delighted to hear that you enjoyed your experience. It would be our pleasure to welcome you back again soon.

4/10 Dåligt

Hannah

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Hotel room was small, and definitely not as nice as they look in the photos online. It smelled like cigarettes and when we were leaving one of the elevators broke (there’s only 3). We waited for 30 minutes before we were finally able to get on the elevator with our luggage. Door to the rooms were not well sealed as you could hear very loudly anytime any talked in the hallway. Would not recommend staying here and definitely won’t stay here again.
Bodde här 2 nätter i maj 2024
Svar från Danzel 17 maj 2024
Dear Hannah,Thank you for taking the time to provide feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or discomfort you experienced during your time with us. Your feedback is invaluable as it helps us identify areas for improvement and ensures that we continue to provide the best possible experience for all our guests.We are truly sorry to hear that your room did not meet your expectations and that you encountered issues with the elevator during your departure. Please rest assured that we take your comments seriously, and we will address these matters with our team to prevent similar occurrences in the future.As a gesture of goodwill, we would like to offer our sincere apologies by waiving the facility fee associated with your stay. We understand the frustration caused by the elevator delay and the inconvenience it may have caused you.Once again, we apologize for falling short of your expectations and for any inconvenience you experienced. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.

8/10 Bra

Patricia

Reste med familjen
Gillade: Bekvämligheter
Very friendly, clean and accommodating. Excellent location.
Bodde här 4 nätter i maj 2024
Svar från Danzel Small 14 maj 2024
Dear Patricia,Thank you for taking the time to share your experience with us. We're thrilled to hear that you had an enjoyable stay. Your kind words about our friendliness, cleanliness, and accommodating nature mean a lot to us. We take great pride in providing an excellent experience for our guests.Our convenient location is indeed a highlight, and we're delighted that it added to the enjoyment of your stay.We can't wait to have the pleasure of welcoming you back in the future. Please don't hesitate to reach out if there's anything we can assist you with in the meantime.Warm regards,

6/10 Okej

jerome

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Tres bon hotel
Bodde här 7 nätter i maj 2024
Svar från Lauren Hartman 12 maj 2024
Hello Jerome, Thank you so much for taking the time to share your feedback regarding your recent stay at Dream Midtown. Your feedback is invaluable to us, and rest assured, we take it very seriously to ensure that all our guests experience the exceptional service and comfort they deserve. We hope to have the opportunity to welcome you back to Dream Midtown in the future, allowing us to provide you with the flawless stay you rightfully expect and deserve.

8/10 Bra

Kaitlin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close proxmity to many attractions.
Bodde här 1 natt i maj 2024
Svar från Grace Zawatsky 11 maj 2024
Hello Kaitlin,Thank you for your kind words! We're delighted to hear that you enjoyed your recent stay at Dream Midtown. It's wonderful to know that our central location added to the enjoyment of your visit, allowing easy access to the many attractions nearby. We appreciate your feedback and look forward to welcoming you back soon!

2/10 Väldigt dåligt

Eli

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The noise of driling starts at 8am can't sleep, The whole room literally shakes. Not worth the price
Bodde här 1 natt i maj 2024
Svar från Grace Zawatsky 11 maj 2024
Hello Eli,I want to extend my sincerest apologies for the inconvenience you experienced during your time with us. It's disheartening to learn that the noise from drilling disrupted your sleep and that the vibrations were a source of discomfort. Your comfort and satisfaction are of utmost importance to us, and it's clear we fell short of meeting your expectations in this regard.Please know that we take your feedback seriously, and we're actively addressing the issues you've highlighted to ensure a more enjoyable experience for all our guests in the future. We understand the importance of a peaceful environment for a restful stay, and we're committed to taking the necessary steps to prevent similar situations from occurring.We truly appreciate your feedback as it is invaluable to us. Should your travels bring you back to the area, I would be honored to personally assist in making your next stay with us a much more pleasant and memorable one. Warm regards,

10/10 Fantastiskt

RICARDO

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Centralized location, easy access to public transportation. Staff friendly and helpful. Hotel very clean.
Bodde här 1 natt i maj 2024
Svar från Grace Zawatsky 11 maj 2024
Hello Ricardo,I wanted to take a moment to extend my sincerest gratitude for the wonderful feedback you provided about your recent experience with us. Your kind words truly brightened our day and reaffirmed our commitment to providing exceptional service to every guest who walks through our doors.We take immense pride in creating memorable experiences for our guests, and knowing that we succeeded in making your stay enjoyable brings us great joy. Your feedback is invaluable to us as we continuously strive to improve and exceed expectations.We're thrilled to have had the opportunity to host you at Dream Midtown, and we sincerely hope to welcome you back for another fantastic stay in the near future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 Bra

Jeff

Reste med familjen
Great service, staff friendly. The only reason it wasn’t 5 stars is the building construction next door with jack hammers at 7 am. Not the hotels fault and will eventually get done.
Bodde här 2 nätter i maj 2024
Svar från Grace Zawatsky 11 maj 2024
Hello Jeff,Thank you so much for your kind words and for choosing to stay with us at Dream Midtown! We're thrilled to hear that you enjoyed our service and found our staff to be friendly. We truly appreciate your understanding regarding the construction noise from the building next door. While it's beyond our control, we're grateful for your patience and understanding. We hope to have the pleasure of welcoming you back for a fully tranquil stay once the construction is completed. Until then, safe travels!Warm regards,

6/10 Okej

Paulina

Reste med familjen
Gillade: Renlighet och personal och service
Buena ubicación. Los cuartos muy pequeños. Decoración regular. Nos tocó un cuarto sin ventanas a las calle.
Bodde här 4 nätter i maj 2024
Svar från Grace Zawatsky 11 maj 2024
Hello Paulina,I'm truly sorry to hear that your experience with us did not meet your expectations, particularly regarding the size of the rooms and the view from your accommodation. Please know that providing a comfortable and memorable stay for all our guests is our top priority, and it's disheartening to learn that we fell short in this instance.I understand how important space and comfort are during a hotel stay, and I apologize for any inconvenience caused by the dimensions of your room. Additionally, I'm sorry to hear that the view from your room did not meet your preferences. We strive to accommodate our guests' requests to the best of our ability, and I regret any disappointment caused by the assigned room.Once again, please accept my sincere apologies for any inconvenience or disappointment you experienced during your stay. We genuinely value your feedback, as it helps us identify areas for improvement and ensure that future guests have a more enjoyable stay.If your travels bring you back to the area, I would be grateful for the opportunity to personally ensure that your next stay with us exceeds your expectations in every aspect.Warm regards,

2/10 Väldigt dåligt

Jacob, New York

Gillade inte: Personal och service och boendets skick och faciliteter
Very small room, air condition didn't work , unfriendly staff and noisy
Bodde här 2 nätter i maj 2024
Svar från Danzel 5 maj 2024
Dear Jacob, Thank you for taking the time to share your feedback with us. I sincerely apologize that your stay did not meet your expectations. We strive to provide our guests with comfortable accommodations and exceptional service, and it's disheartening to learn that we fell short during your visit.Your concerns regarding the room size, air conditioning, staff friendliness, and noise level are certainly not reflective of the experience we aim to offer. Please know that your comments have been taken seriously, and we will be addressing these issues internally to ensure that they are promptly resolved.We truly value your input as it helps us to identify areas where we can improve, and we hope to have the opportunity to welcome you back in the future to demonstrate the high standards of hospitality that we aspire to uphold.

10/10 Fantastiskt

Tia Morgan, The Dalles

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Danzel 4 maj 2024
Hi Ms. Morgan,Thank you for taking the time to review your stay. I'm delighted to hear that you enjoyed your experience. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Yan, Lima

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Danzel 4 maj 2024
Hi yanThank you for taking the time to review your stay. I'm delighted to hear that you enjoyed your experience. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Mark, Roswell

Bodde här 4 nätter i april 2024
Svar från Danzel 20 maj 2024
Dear Mark, Thank you for your feedback. We're delighted to hear that you enjoyed your experience. We look forward to the opportunity to welcome you back soon.

10/10 Fantastiskt

Alan, W. Caldwell

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice downtown hotel, small rooms but adequate. Convenient location-
Bodde här 1 natt i april 2024
Svar från Paulina 28 apr. 2024
Hello, Thank you immensely for the perfect rating! We're thrilled to learn that you had a fantastic stay with us. It was our pleasure to have you, and we're eagerly looking forward to welcoming you back for another wonderful experience. If there's anything specific, you'd like for your next visit, please don't hesitate to let us know. See you soon!Warmest Regards,Paulina GrudzinskiDirector of Operations

2/10 Väldigt dåligt

Malika, Ridgefieldpark

Bodde här 2 nätter i april 2024
Svar från Paulina 28 apr. 2024
Hello,We're truly sorry to hear that your stay fell short of expectations. Your feedback is invaluable to us, and we'd love the opportunity to learn more about your experience and how we can improve. Please reach out to us at your earliest convenience so we can connect and address any concerns you may have. We're committed to ensuring every guest has a memorable and enjoyable stay, and your insights will help us achieve that goal.Warmest Regards,Paulina GrudzinskiDirector of Operations

4/10 Dåligt

Barbiie

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No volvería a quedarme, no dan suficiente agua! No tienen habitaciones cómodas, todo es pequeño e incómodo! Es muy elevado el costo para lo que es el lugar,
Bodde här 4 nätter i april 2024
Svar från Grace Zawatsky 24 apr. 2024
Hello Barbiie, I hope this message finds you well. I wanted to personally reach out to you to express our sincerest apologies for the less-than-pleasant experience you had during your recent stay at Dream Midtown. We deeply regret that we did not meet your expectations, and I want to assure you that we take your feedback seriously.Your comfort and satisfaction are of utmost importance to us, and it is clear that we fell short of providing you with the exceptional experience we strive to offer all of our guests. I understand the disappointment and inconvenience you must have faced, and for that, I am truly sorry.Once again, I apologize for the inconveniences you encountered, and we hope to have the opportunity to make it right and leave you with a truly memorable and enjoyable experience on your next visit. Your satisfaction is our top priority, and we are dedicated to ensuring your future stays are flawless.Warm regards,

10/10 Fantastiskt

Courtney

Bodde här 1 natt i april 2024
Svar från Danzel 14 maj 2024
Hello Courtney,Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.We can't wait to have the pleasure of welcoming you back in the future.

4/10 Dåligt

Brenda

Gillade inte: Boendets skick och faciliteter
The bottom crack in the door let a lot of light and noise in from the hall. The towels smelled moldy. The carpet was very old
Bodde här 2 nätter i mars 2024
Svar från Paulina 28 apr. 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the issues you experienced during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations.Please accept our sincerest apologies for the inconvenience caused by the light and noise seeping through the bottom crack of the door. We understand how disruptive this can be to your rest and relaxation. Rest assured, we will address this promptly to ensure a more peaceful environment for our guests in the future.Additionally, we apologize for the unpleasant odor of the towels and the condition of the carpet. Maintaining a clean and inviting atmosphere is essential to us, and we regret that we missed the mark on this occasion. We will thoroughly investigate these issues and take the necessary steps to rectify them immediately.Your feedback is invaluable to us as it helps us identify areas for improvement. We appreciate your patience and understanding. Should your travels bring you back to our area, we would be honored to have another opportunity to provide you with the exceptional experience you deserve.Warmest Regards,Paulina GrudzinskiDirector of Operations

10/10 Fantastiskt

Dirk

Reste i grupp, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had issues. Staff resolved the issues reasonably. I believe Paulina took care of the 14 of us. Communication was lacking at first but she adequately compensated us. “A fair deal is a deal in which both parties feel like they are getting screwed”
Bodde här 1 natt i mars 2024
Svar från Grace Zawatsky 24 apr. 2024
Hello Dirk,I hope this message finds you well. Firstly, allow me to extend my sincerest gratitude for taking the time to share your thoughts regarding your recent stay at Dream Midtown. Your feedback is immensely valuable to us as we continuously strive to enhance our guests' experiences.While I'm delighted to hear that overall, you enjoyed your time with us, I also want to express my sincere apologies for any aspects of your stay that may have detracted from your experience. Your feedback regarding these areas is incredibly important, as it allows us the opportunity to address any shortcomings and make necessary improvements to ensure that each guest's stay is exceptional.Rest assured, your comments have been shared with our team, and we are already taking steps to address the issues you raised. Your insights will undoubtedly aid us in refining our services and amenities to better meet the expectations of our valued guests like yourself.Once again, thank you for choosing Dream Midtown for your accommodations, and for sharing your feedback with us. Should your travels bring you back to the area in the future, we would be honored to have the opportunity to host you once again and provide you with a truly exceptional stay.Warm regards,

10/10 Fantastiskt

Elizabeth

Bodde här 3 nätter i mars 2024
Svar från Danzel 10 maj 2024
Hi Elizabeth,Thank you for taking the time to review your stay. I'm delighted to hear that you enjoyed your experience with us. We truly appreciate your feedback and look forward to welcoming you back soon.

10/10 Fantastiskt

Maria

Bodde här 1 natt i april 2024
Svar från Grace Zawatsky 9 maj 2024
Hello Maria,I wanted to take a moment to thank you for your recent stay at Dream Midtown and for sharing your positive experience with us. Your feedback truly brightened our day and reminded us why we're passionate about hospitality.It's always our goal to create memorable experiences for our guests, and hearing that we succeeded in making your stay enjoyable is incredibly rewarding for our team. Your kind words motivate us to continue striving for excellence in everything we do.Thank you once again for choosing Dream Midtown. We're immensely grateful for your support and hope to have the pleasure of welcoming you back soon for another unforgettable stay.Warm regards,

6/10 Okej

Volkan

Gillade: Renlighet och personal och service
Bodde här 4 nätter i april 2024
Svar från Grace Zawatsky 24 apr. 2024
Hello Volkan,Thank you so much for taking the time to share your feedback regarding your recent stay at Dream Midtown. We are genuinely sorry to learn that there were certain aspects that fell short of your expectations. Your feedback is invaluable to us, and rest assured, we take it very seriously to ensure that all our guests experience the exceptional service and comfort they deserve.We hope to have the opportunity to welcome you back to Dream Midtown in the future, allowing us to provide you with the flawless stay you rightfully expect and deserve.Warm regards,

8/10 Bra

Sara

Gillade: Personal och service och boendets skick och faciliteter
This hotel is doing the most to be trendy, but the FOH staff is EXCELLENT. Every time I approached the front desk, they acted like I was their only guest and went above and beyond to make my stay as easy as possible. My room was clean, but there was leftover takeout from the guest before me left in the fridge (which I don't think was working?) and the sticker seals on all the complimentary shampoos, etc. were all broken when I checked in, which doesn't make me feel...great.
Bodde här 4 nätter i april 2024
Svar från Grace Zawatsky 18 apr. 2024
Hello Sara,I wanted to take a moment to extend my sincerest gratitude for the wonderful feedback you provided about your recent experience with us. Your kind words truly brightened our day and reaffirmed our commitment to providing exceptional service to every guest who walks through our doors.We take immense pride in creating memorable experiences for our guests, and knowing that we succeeded in making your stay enjoyable brings us great joy. Your feedback is invaluable to us as we continuously strive to improve and exceed expectations.We're thrilled to have had the opportunity to host you at Dream Midtown, and we sincerely hope to welcome you back for another fantastic stay in the near future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing Dream Midtown. We truly appreciate your patronage and look forward to the pleasure of hosting you again soon.Warm regards,

10/10 Fantastiskt

Lisa

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Comfortable, convenient, quiet and clean. Would definitely stay again!
Bodde här 2 nätter i april 2024
Svar från Grace Zawatsky 18 apr. 2024
Hello Lisa,I wanted to take a moment to extend my sincerest gratitude for the wonderful feedback you provided about your recent experience with us. Your kind words truly brightened our day and reaffirmed our commitment to providing exceptional service to every guest who walks through our doors.We take immense pride in creating memorable experiences for our guests, and knowing that we succeeded in making your stay enjoyable brings us great joy. Your feedback is invaluable to us as we continuously strive to improve and exceed expectations.We're thrilled to have had the opportunity to host you at Dream Midtown, and we sincerely hope to welcome you back for another fantastic stay in the near future.Once again, thank you for choosing Dream Midtown. We truly appreciate your patronage and look forward to the pleasure of hosting you again soon.Warm regards,

4/10 Dåligt

Charbel

Gillade inte: Renlighet och boendets skick och faciliteter
Very bad BO in the suite after waiting till 6:30 to be able to check in.
Bodde här 1 natt i april 2024
Svar från Grace Zawatsky 18 apr. 2024
Hello Charbel,We want to express our sincerest apologies for the inconveniences you experienced during your recent stay at Dream Midtown. Your feedback is invaluable to us, and we truly appreciate your time and effort in sharing your concerns.We deeply regret that you had to endure a lengthy check-in process upon your arrival. Your time is precious, and we understand that waiting is not how we want to start your experience with us. We are actively working on improving our check-in process to ensure a more efficient and seamless experience for our guests in the future.Our guests' satisfaction is our top priority, and we genuinely appreciate your honest feedback as it helps us identify areas that need attention. We hope you will give us another opportunity to provide you with a much-improved experience during your next stay.Please don't hesitate to reach out to us if you decide to visit us again, and we will ensure that your stay is nothing short of exceptional.Thank you for choosing Dream Midtown, and we sincerely hope to welcome you back soon.Warm regards,

10/10 Fantastiskt

Murat Kubilay

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a good hotel to experience New York. Small but clean and comfortable room.
Bodde här 2 nätter i april 2024
Svar från Lauren 9 apr. 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Bra

Janet

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed the tight but clean room
Bodde här 1 natt i mars 2024
Svar från Lauren 9 apr. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Fantastiskt

Reginald

Reste med familjen
service was great
Bodde här 1 natt i april 2024
Svar från Danzel 8 apr. 2024
Dear Reginald, Thank you for your review. I'm delighted to hear that you enjoyed your stay and found the service to be great. Your feedback is greatly appreciated.

2/10 Väldigt dåligt

Ingrid

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The front desk employee Mike Griffin did not checked me in because I did not have a $100 deposit and called me “entitled”
Bodde här 1 natt i april 2024
Svar från Danzel 8 apr. 2024
Dear Ingrid, Thank you for taking the time to share your feedback with us. We truly value all guest experiences and regret to learn that your stay did not meet your expectations.We apologize for any inconvenience you encountered during the check-in process at the front desk. Our policy of requesting a 100 deposit upon check-in is indeed standard procedure, aimed at ensuring the protection of our property and covering any potential incidental charges or damages that may occur during the stay. However, we understand that this may have caused frustration, and for that, we are sincerely sorry.Your feedback is invaluable to us, and we will use it to review our processes and ensure a smoother experience for our guests in the future. Please feel free to reach out to us directly if there is anything else we can do to address your concerns or improve your experience with us.

10/10 Fantastiskt

Stéphane

Bodde här 2 nätter i april 2024
Svar från Grace Zawatsky 24 apr. 2024
Hello Stephane,I wanted to take a moment to extend my sincerest gratitude for the wonderful feedback you provided about your recent experience with us. Your kind words truly brightened our day and reaffirmed our commitment to providing exceptional service to every guest who walks through our doors.We're thrilled to have had the opportunity to host you at Dream Midtown, and we sincerely hope to welcome you back for another fantastic stay in the near future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing Dream Midtown. We truly appreciate your patronage and look forward to the pleasure of hosting you again soon.Warm regards,

6/10 Okej

April

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Bekvämligheter
Sudden added security fee at time of stay that was unexpected. Desk staff were not all that friendly.
Bodde här 5 nätter i mars 2024
Svar från Grace Zawatsky 29 mars 2024
Hello April,I want to express our sincerest apologies for the less-than-pleasant experience you had during your recent stay at Dream Midtown. We deeply regret that we did not meet your expectations, and I want to assure you that we take your feedback seriously.Your comfort and satisfaction are of utmost importance to us, and it is clear that we fell short of providing you with the exceptional experience we strive to offer all of our guests. I understand the disappointment and inconvenience you must have faced, and for that, I am truly sorry.Once again, I apologize for the inconveniences you encountered, and we hope to have the opportunity to make it right and leave you with a truly memorable and enjoyable experience on your next visit. Your satisfaction is our top priority, and we are dedicated to ensuring your future stays are flawless.Warm regards,

4/10 Dåligt

megan

Affärsresenär
Gillade: Renlighet och personal och service
My only real complaint is that when I checked in. They took my "card" for incidentals at a specific amount, which is fine. They said we wouldn't get charged anything if we didn't use the bar, movies, etc. So, when our group checked out. They charged us a lot of $$ for some "Expedia Charge"??? WHAT?? It's not what was told to our group or agreed upon. It’s totally wrong.
Bodde här 2 nätter i mars 2024
Svar från Grace Zawatsky 28 mars 2024
Hello Megan,I wanted to personally reach out to you to express our sincerest apologies for the less-than-pleasant experience you had during your recent stay at Dream Midtown. We deeply regret that we did not meet your expectations, and I want to assure you that we take your feedback seriously.Your comfort and satisfaction are of utmost importance to us, and it is clear that we fell short of providing you with the exceptional experience we strive to offer all of our guests. I understand the disappointment and inconvenience you must have faced, and for that, I am truly sorry.Once again, I apologize for the inconveniences you encountered, and we hope to have the opportunity to make it right and leave you with a truly memorable and enjoyable experience on your next visit. Your satisfaction is our top priority, and we are dedicated to ensuring your future stays are flawless.Warm regards,

10/10 Fantastiskt

Candice, Miami

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff are amazing ! Anthony, Kevin and David from the Front desk , the housekeepers , the night auditor , the bellmen, doormen, security all super fantastic. Great location, easy walk to Broadway, Times Square , train station, shopping and loads of cool places in and around that area . Definitely recommend
Bodde här 1 natt i mars 2024
Svar från Grace Zawatsky 28 mars 2024
Hello Candice,We wanted to take a moment to extend our sincere gratitude for the positive feedback you left regarding your recent stay at Dream Midtown. Your kind words and appreciation mean the world to us, and they serve as a reminder of the importance of the work we do in ensuring the comfort and satisfaction of our guests.We're delighted to hear that you had a great experience during your stay, and it was our pleasure to have you as our guest. Your satisfaction is our ultimate goal, and it's wonderful to know that we met and even exceeded your expectations.Your feedback is incredibly valuable to us as we continually strive to provide exceptional service and create memorable experiences for all our guests. Your comments are a source of inspiration and motivation for our team.Once again, thank you for choosing Dream Midtown, and we look forward to the opportunity to welcome you back in the future. If your travels bring you to New York City again, we'd be honored to host you and make your next stay just as enjoyable.Warm regards,

4/10 Dåligt

Deborah

Bodde här 1 natt i mars 2024
Svar från Grace Zawatsky 28 mars 2024
Hello Deborah,We would like to extend our sincerest thanks for taking the time to leave a review regarding your most recent stay here at Dream Midtown. Feedback from our guests is invaluable in helping us improve our services and ensure a pleasant experience for all.However, I have noticed that you did not include any specific comments or feedback regarding your recent stay with us. We are genuinely sorry to learn that your experience did not meet your expectations, and we would appreciate the opportunity to understand in more detail what aspects of your stay left you feeling less than satisfied.Your insights can make a significant difference in enhancing our services and addressing any issues that may have arisen during your visit. We are committed to providing the best possible experience to all our guests, and your feedback is a vital part of achieving that goal.We genuinely value your input, and we are eager to address any concerns you may have.Sincerely,

10/10 Fantastiskt

Heather

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location. Convenient to transportation and many things are walkable distance from the hotel. Staff was friendly and helpful. Room was clean.
Bodde här 2 nätter i mars 2024
Svar från Grace Zawatsky 25 mars 2024
Hello Heather,We wanted to take a moment to express our heartfelt gratitude for the wonderful feedback you provided regarding your most recent stay at Dream Midtown.Your kind words and appreciation mean a great deal to us, and it's incredibly rewarding to know that we were able to make your stay memorable and enjoyable. We strive to create exceptional experiences for our guests, and your feedback reinforces our commitment to delivering the highest level of service.Your positive comments about our staff, accommodations, and overall experience are truly motivating for our team. We have shared your feedback with everyone involved, and they are delighted to know that their efforts have made a positive impact on your stay.We look forward to the opportunity to welcome you back to Dream Midtown in the future.Once again, thank you for choosing Dream Midtown, and we can't wait to have the pleasure of serving you again.Warm regards,

10/10 Fantastiskt

Emily

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location. Clean and cute rooms. Not a bad size for NYC.
Bodde här 2 nätter i mars 2024
Svar från Grace Zawatsky 25 mars 2024
Hello Emily,We wanted to extend our heartfelt thanks for taking the time to leave a positive review of your recent stay here at Dream Midtown. We are thrilled to hear that you had a wonderful experience with us. Our team works tirelessly to provide the best possible service and create unforgettable memories for our guests, and your kind words are truly appreciated.We hope to welcome you back to Dream Midtown in the future and continue to exceed your expectations. Thank you for choosing us for your stay.Warm regards,

2/10 Väldigt dåligt

Jonathan

Gillade: Renlighet och personal och service
The traffic from the street is load. There were garbage trucks collecting garbage on the street at 2am. There were people on the street making noise. There were people on my floor making noise. i called security twice and they didn't stop them. I didn't get any sleep that night. I was planning to stay 2 nights but i checked out after 1 night. also 2 of the 3 elevators weren't working.
Bodde här 2 nätter i mars 2024
Svar från Grace Zawatsky 28 mars 2024
Hello Jonathan,I wanted to take a moment to express our sincerest apologies for your recent stay at Dream Midtown. It has come to our attention that your experience with us fell short of the high standards we strive to maintain, and for that, we are truly sorry.We understand that a disappointing stay can be frustrating, and we deeply regret any inconveniences or discomfort you may have encountered during your time with us. Your feedback is invaluable to us, as it helps us identify areas for improvement and make necessary changes to enhance the experience of all our guests.We are committed to addressing the issues you faced and taking corrective measures to ensure that such incidents do not happen again in the future. Your comfort and satisfaction are of utmost importance to us, and we will be looking into the specifics of your stay to prevent any recurrence of the problems you encountered.Once again, I want to convey our sincere apologies for the inconveniences you faced during your recent stay. We value your feedback and your business, and we are committed to ensuring that your next stay exceeds your expectations.Warm regards,

10/10 Fantastiskt

Martin

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Good place
Bodde här 1 natt i mars 2024
Svar från Grace Zawatsky 25 mars 2024
Hello Martin,We wanted to take a moment to express our heartfelt gratitude for your recent stay at Dream Midtown and for the glowing review you left for us. Your feedback means the world to us, and it serves as a testament to our commitment to providing exceptional experiences for our valued guests.Your kind words inspire and motivate us to continuously raise the bar in delivering top-notch hospitality. It's our goal to ensure that each visit to Dream Midtown is a memorable one, and it's guests like you who make our efforts all the more rewarding.We're thrilled to hear that you enjoyed your stay, and we look forward to the opportunity to welcome you back in the future. Whether you're planning another visit to New York City or just need a relaxing getaway, we'll be here to make your stay as enjoyable as the last.Thank you once again for choosing Dream Midtown, and we can't wait to have you as our guest again soon. Your satisfaction is our priority, and we're excited to exceed your expectations on your next visit.Warm regards,

6/10 Okej

Patrick

Bodde här 1 natt i mars 2024
Svar från Lauren 9 apr. 2024
Thank you for staying with us and sharing your experience. If you have any further feedback as to how we can improve please let us know.

8/10 Bra

Suzanne

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall great for a quick trip to the city. Street noise on the 9th floor woke us up and Luke warm water with weak pressure made the shower not great for waking up. If you’re going for the theater - perfect for an overnight
Bodde här 1 natt i mars 2024
Svar från Grace Zawatsky 18 mars 2024
Hello Suzanne,I wanted to personally to express our sincerest apologies for the less-than-satisfactory experience you had during your recent stay at Dream Midtown. We deeply regret that your visit did not meet your expectations, and we truly appreciate the time you took to share your feedback with us.Your feedback is invaluable to us, as it helps us identify areas where we can improve and enhance the guest experience. We take your concerns seriously and have already initiated an internal investigation to understand the issues you raised and prevent such occurrences in the future.We would like to offer you our heartfelt apologies and would welcome the opportunity to make it up to you. If you would be willing to give us another chance, we would be delighted to have you as our guest once more. We are confident that your next visit will be an improved and more enjoyable one.Once again, I want to thank you for your feedback and for considering a return visit. We look forward to the opportunity to serve you better in the future.Warm regards,