Dear Sara, Thank you for choosing the Sheraton New York Times Square Hotel and for the kind review. We love that our guests can seamlessly access an array of landmark attractions and one-of-a-kind activities from our excellent location. World-class dining, unparalleled shopping, and museums are right at our doorstep! Thanks for mentioning how much you enjoyed your time with us, and we hope to see you again on your next visit to the Big Apple! Jim Mooney, General Manager

Dear Mr. Hernandez, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience.Sincerely,Sheraton New York Times Square Management Team

Dear Beth, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Sheraton New York Times Square Management Team

Dear M. Jesús, Thank you for sharing the nice rating about your experience at Sheraton New York Times Square Hotel. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Yuchen, Thank you for choosing to stay with us. We genuinely regret not meeting some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope you will consider giving us another opportunity to welcome you again.Sincerely,Sheraton New York Times Square Management Team

Dear Paul, Thank you for choosing Sheraton New York Times Square. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Sheraton New York Times Square Management Team

Dear Martha, Thank you for choosing to stay with us and taking the time to share your review. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve. Sincerely,Sheraton New York Times Square Management Team

Dear Mandy, Thank you for your stay and for taking the time to post your review. We sincerely apologize for any oversights made when servicing your room. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this is not repeated. We hope you will revisit as we would welcome another opportunity to make your next stay exceptional.Sincerely,Sheraton New York Times Square Management Team

Dear Jonathan, Thank you for choosing our hotel and for taking the time to leave comments. We apologize for the service issues you encountered with some of our associates and regret that our buffet did not meet your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. On the positive side, we appreciate you mentioning our friendly food and beverage associates. It was a pleasure having you stay with us, and we hope you will choose us again so we can show you the flawless visit you deserve.Sincerely,Sheraton New York Times Square Management Team

Dear Ricardo, Thank you for choosing Sheraton New York Times Square for your recent travels. Commitment to service and guest satisfaction is our primary focus, and we are delighted that you enjoyed your stay. Our associates are dedicated to providing exceptional hospitality as a direct reflection of our core values of delivering meaningful acts of service with purposeful design and innovative programming. Thank you for taking the time to provide your feedback, and we look forward to hosting you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Yijun, Thank you for choosing to stay with us and sharing your review. We are glad to know you had a pleasant stay overall and that our convenient location, along with dedicated associates, enhanced your time with us. That said, we regret not meeting all of your expectations with the room size and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again for a more gratifying stay.Sincerely,Sheraton New York Times Square Management Team

Dear Ann, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We will share your comments appropriately as we strive to improve our guest's experience. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Sheraton New York Times Square Management Team

Dear Mr. Levya, Thank you for your review of our hotel. We are sorry you experienced difficulties during your stay with us and, more importantly, that you felt our associates were not responsive to your needs. We take great pride in delivering an outstanding experience to all who visit, and we apologize that this was not the case for you. We appreciate your valuable feedback and hope you will give us a second chance to make a better impression.Sincerely,Sheraton New York Times Square Management Team

Dear Mica, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton New York Times Square Hotel. We look forward to welcoming you back on your next visit.Sincerely,Sheraton New York Times Square Management Team

Dear Herlinda, Thank you for choosing to stay with us at the Sheraton New York Times Square Hotel and sharing your review. We are glad that you overall had a pleasant time with us and we hope you enjoyed most aspects of your visit. That said, we are sorry for the oversights made when servicing your guestroom, and we can understand the frustration this caused. We will address this with our housekeeping team to ensure this is not repeated, and we appreciate you bringing this to our attention. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We look forward to welcoming you back for a flawless experience.Sincerely,Sheraton New York Times Square Management Team

Dear Tarik, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Sheraton New York Times Square Management Team

Dear Ahmed, Thank you for the kind rating. We are glad you enjoyed your time with us. It was a pleasure hosting you at the Sheraton New York Times Square Hotel, and we hope to see you again soon. Sincerely,Sheraton New York Times Square Management Team

Dear Megan, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed our hotel. Just steps from Manhattan's main attractions, we love combining premier service and amenities with New York's magnetic energy. We understand the importance of the details that make up a great stay and are happy knowing our speedy elevators enhanced your visit with us. We hope to see you again soon!Sincerely,Sheraton New York Times Square Management Team

Dear Kathleen, Thank you for choosing our hotel and for taking the time to leave comments. We are disappointed that we did not meet all of your expectations. Thank you again for sharing your concerns about not being able to make good use of the offered benefits with our destination fee. We will share your feedback with our team as we are committed to providing the best experience for our guests. Furthermore, please also accept our apologies for the cleanliness issues you encountered with your room. This will be addressed, and we would love another opportunity to make sure your next stay is perfect. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Sheraton New York Times Square Management Team

Dear Justine, On behalf of our team at Sheraton New York Times Square Hotel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to New York.Sincerely,Sheraton New York Times Square Management Team

Dear Eve, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed our hotel. Just steps from Manhattan's main attractions, we love combining premier service and amenities with New York's magnetic energy. We understand the importance of the details that make up a great stay and are happy knowing our spotless property enhanced your visit with us. We look forward to seeing you again soon!Sincerely,Sheraton New York Times Square Management Team

Dear Michelle, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Sheraton New York Times Square Management Team

Dear Franklin, Thank you for choosing Sheraton New York Times Square for your recent travels. We are delighted that you enjoyed your stay as our associates are dedicated to providing exceptional hospitality as a direct reflection of our core values of delivering meaningful acts of service with purposeful design and innovative programming. We appreciate your feedback, and we look forward to hosting you again soon!Sincerely,Sheraton New York Times Square Management Team

Dear Richard, Thank you for choosing us. We are happy our hotel exceeded your expectations in most areas, but we are disappointed to know you had maintenance issues with your accommodations. Our goal is to always provide a comfortable experience; therefore, we apologize for the inconvenience you had during your visit. We are grateful for your patience, and we hope to see you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Ms. Cecilia, Thank you for choosing to stay with us and sharing your review. We are glad that you had a pleasant time with us overall and that our convenient location was perfect for your travel plans. That said, we regret not meeting your expectations with overall look and feel of our property. We will share your comments appropriately for our future modernization plans, and we are grateful for your valuable feedback. We hope you will revisit us for a more gratifying experience.Sincerely,Sheraton New York Times Square Management Team

Dear Jialu, Sheraton New York Times Square Hotel stands firmly on inclusion, regardless of race, religion, or gender, so we appreciate your recent feedback. It has been shared with our team for evaluation. Thank you. Sincerely,Sheraton New York Times Square Management Team

Dear Sinka, Thank you for the wonderful rating for the Sheraton New York Times Square Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Wahab, Thank you for choosing to stay with us and sharing your review. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve. Safe travels.Sincerely,Sheraton New York Times Square Management Team

Dear Darlene, Thank you for choosing to stay at the Sheraton New York Times Square Hotel. We are happy our location was convenient for your visit to all the many attractions of our city, and you also found it to be a relaxing experience. We look forward to being the first hotel you think of whenever you return to the area.Sincerely,Sheraton New York Times Square Management Team

Dear Damiano, Thank you for your loyalty to our brand and we appreciate you choosing to stay with us. Please accept our sincere apologies for the behavior of our associates, as this does not meet our hospitality standards. We strive to provide warm and thoughtful service to all our guests; therefore, we regret that this was not your experience. We appreciate you bringing this to our attention, and we will share your comments with our associates to ensure this is not repeated. We are also sorry for the issues you had with the charges on your card, and we can understand the frustration this caused. We will address this appropriately, and we are grateful for your patience in the meantime. Furthermore, we apologize for the cleanliness issues you encountered during your time with us, and we also regret not meeting all of your expectations with the in-room amenities. We will share your comments with our team, as we know the importance of fresh and well-equipped accommodations. We always want to provide a restful night's sleep for each guest, but when a fire alarm sounds, we must evacuate the hotel for everyone's safety until we can thoroughly investigate the cause of the alarm. We realize evacuation in the middle of the night is not a pleasant experience. However, in a situation such as this, the safety of our guests takes priority over everything else. We apologize for disturbing your sleep and hope you understand the necessity of the action we took. We are grateful for your understanding and hope you will give us another opportunity to regain your trust and deliver you the seamless experience that you should always expect from us. Safe travels.Sincerely,Sheraton New York Times Square Management Team

Dear Mr. Viveros, Thank you for choosing Sheraton New York Times Square for your recent travels. Commitment to service and guest satisfaction is our primary focus, and we are delighted that you enjoyed your stay. Our associates are dedicated to providing exceptional hospitality as a direct reflection of our core values of delivering meaningful acts of service with purposeful design and innovative programming. Thank you for taking the time to provide your feedback, and we look forward to hosting you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Rakesh, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton New York Times Square Hotel. We look forward to welcoming you back on your next visit.Sincerely,Sheraton New York Times Square Management Team

Dear Claudia, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed our hotel. Just steps from Manhattan's main attractions, we love combining premier service and amenities with New York's magnetic energy. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Muhammad, Thank you for being our guest. Although you liked our location, we sincerely apologize for not meeting your expectations. Thank you for sharing your observations so we may improve going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Sheraton New York Times Square Management Team

Dear Ms. Sylvaine, Thank you for choosing to stay with us at Sheraton New York Times Square Hotel. We are glad to know you overall had a pleasant stay and hope you enjoyed most aspects of your time with us. That said, we care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your valuable feedback and look forward to welcoming you again.Sincerely,Sheraton New York Times Square Management Team

Dear Mallikarjun, Thank you for choosing to stay with us and taking the time to evaluate your experience. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We are sorry for how our associates handled your situation, as we strive to deliver thoughtful hospitality to all our guests. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Sheraton New York Times Square Management Team

Dear Kim, Thank you for choosing to stay with us. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Sincerely,Sheraton New York Times Square Management Team