Restaurang

Recensioner av Cambria Hotel New York - Chelsea

3.5 out of 5
Cambria Hotel New York - Chelsea
123 W. 28th Street, New York, NY

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 527 av 1001 recensioner" "
8 - Bra i betyg. 315 av 1001 recensioner" "
6 - Okej i betyg. 95 av 1001 recensioner" "
4 - Dåligt i betyg. 47 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 17 av 1001 recensioner" "

8,6/10

Renlighet

9,0/10

Personal och service

8,0/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Stefan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i mars 2020
Svar från Sarah 28 mars 2020
Thank you for your review

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i februari 2020
Svar från GM 10 feb. 2020
Dear Traveler, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Michelle Giovanni General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i januari 2020
Svar från GM 10 feb. 2020
Dear Anonymous, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Michelle Giovanni General Manager

10/10 Fantastiskt

Jeanette

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2019
Svar från GM 27 nov. 2019
Dear Jeanette, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Michelle Giovanni General Manager

10/10 Fantastiskt

AnnSophie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i juli 2019
Svar från GM 21 juli 2019
Dear AnnSophie, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Michelle Giovanni General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juli 2019
Svar från GM 14 juli 2019
Dear Traveler, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Michelle Giovanni General Manager

8/10 Bra

Ulrika

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i juni 2019
Svar från GM 1 juli 2019
Dear Ulrika, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Michelle Giovanni General Manager

8/10 Bra

Charlotte

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trevligt bemötande i receptionen
Bodde här 1 natt i juni 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i maj 2019
Svar från GM 2 juni 2019
Dear Traveler, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Michelle Giovanni General Manager

10/10 Fantastiskt

MAGNUS

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra läge på Manhattan
Bra läge på Manhattan. Kan inte komma på något negativt.
Bodde här 7 nätter i april 2019
Svar från GM 20 maj 2019
Kära MAGNUS, Vi uppskattar din recension och rekommendation. Jag är glad att veta att du hittade din vistelse högst upp. Vänligen hitta en anledning att besöka oss igen snart. Vänliga hälsningar, Michelle Giovanni General Manager

10/10 Fantastiskt

Hwee Ping

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location clean nice hotel in Chelsea area. It is on the wholesale floral street very nice floral view during daytime. Close distance to the Red and Yellow 28th Street subway stations. Penn Station is nearby convenient if needed. Stayed last year came back to this location again. Will come back if visit nyc.
Bodde här 2 nätter i april 2024
Svar från GM 25 apr. 2024
Dear Hwee Ping, It is tremendous to see that we were a perfect fit for your recent visit to New York. I can't thank you enough for your business and for letting others know that there is a great stay waiting for them here at The Cambria. We appreciate your kind words and look forward to your next visit. Best, Alan Garrabrant, GM

8/10 Bra

Sheril

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Small property and small rooms as well. You can barely have the bathroom door open and use the sink. There is nowhere to place your luggage and clothes. Housecleaning isn't available until after 3rd night. Most of the employees at the front desk can be heard complaining about how busy it is and one told her coworker that she was feeling claustrophobic with all the luggage they were holding. Stefan was extremely helpful and friendly. He always had a smile and grabbed our bags to put tags. He kept checking if our room was available. Very much appreciated him.
Bodde här 4 nätter i april 2024
Svar från GM 8 apr. 2024
Dear Sheril, Thank you for your generous rating and for being our valued guest. I am thrilled to see that you had a positive experience overall, and I appreciate your feedback on how we can improve our service next time. Thank you for your business, and please come again. Best, Tyler Smith, GM

10/10 Fantastiskt

sheira

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had a great stay
Bodde här 4 nätter i mars 2024
Svar från GM 27 mars 2024
Dear sheira, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Tyler Smith, GM

10/10 Fantastiskt

Michelle

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was friendly and rooms very clean.
Bodde här 4 nätter i mars 2024
Svar från GM 22 mars 2024
Dear Michelle, We love to see five stars on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Tyler Smith, GM

10/10 Fantastiskt

Carla

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The entire staff was so friendly and helpful. Very professional and efficient!! It was an absolute pleasure to meet them, very accommodating. Angel and Dabriel got us checked in and were very very helpful. It was a very quick trip, see you next time.
Bodde här 1 natt i mars 2024
Svar från GM 21 mars 2024
Dear Carla, Your flattering review is music to our ears! Thank you so much for choosing Cambria and letting other travelers know you were well taken care of here. Hosting you was our pleasure, and we hope to welcome you back again soon. Best, Tyler Smith, GM

8/10 Bra

Lisa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location. Ver friendly and helpful staff. Clean rooms and comfortable beds. The bathroom was a bit small but nothing to complain about.
Bodde här 5 nätter i mars 2024
Svar från GM 20 mars 2024
Dear Lisa, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our clean accommodations and friendly service. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Tyler Smith, GM

10/10 Fantastiskt

Sarah

Bodde här 1 natt i mars 2024

6/10 Okej

Gordon, Richmond

Reste med familjen
Another review remarked on the flooring separating from the subfloor and it is very much so. It made walking on it difficult as one felt they were walking in giant bubble wrap. This hotel decor is minimalist. No frills. Request needs to be made in advance for maid service. Good location. Has restaurant with small menu and if you want NY pizza, it’s close by. We felt safe walking.
Bodde här 4 nätter i mars 2024
Svar från GM 17 mars 2024
Dear Gordon, Thank you for choosing us and giving us the opportunity to welcome you. Our main goal is to provide an exceptional guest experience, and we apologize for falling short this time. We value your feedback and will share it with our management team to improve our service. We would love to have another chance to host you and provide a WOW experience. Sincerely, Tyler Smith GM

8/10 Bra

Mikio

Reste med familjen
Gillade: Renlighet och personal och service
Total is good. We stay 2days,but no towelchange,no roomclean.
Bodde här 1 natt i mars 2024
Svar från GM 17 mars 2024
Dear Mikio, Thank you for taking the time to share your kind and informative review. We're happy to know you came away largely satisfied with your experience and we're pleased to have your commendation. We look forward to welcoming you back for another pleasurable stay soon. Best, Tyler Smith GM

10/10 Fantastiskt

Rafael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property good rooms excellent staff and service.
Bodde här 1 natt i mars 2024
Svar från GM 17 mars 2024
Dear Rafael, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Tyler Smith GM

10/10 Fantastiskt

MIKIO

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

NICOLAS

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great !
Bodde här 10 nätter i februari 2024
Svar från GM 10 mars 2024
Dear NICOLAS, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Tyler Smith, GM

8/10 Bra

Kasey

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel the negative is their are only two elevators
Bodde här 3 nätter i mars 2024
Svar från GM 8 mars 2024
Dear Kasey, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Tyler Smith GM

10/10 Fantastiskt

Louie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel for a stay in New York. Close to nearby attractions like Madison Square Garden. Staff were friendly and courteous from check-in to check-out, They would txt us each to check on us to see if everything was okay. The rooms were clean, and supplied with all the proper towels, linens, and other necessities. I definitely recommend this hotel as a place to stay while visiting NY.
Bodde här 2 nätter i mars 2024
Svar från GM 6 mars 2024
Dear Louie, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our great location, comfortable rooms, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write, and we hope to host you again. Best, Tyler Smith, GM

4/10 Dåligt

Mona, WESTLAKE VILLAGE

Affärsresenär
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
My room didn’t have any body wash in the Shower - it’s the kind that they refill every so often so if it’s empty it means the housekeeping hadn’t checked in weeks. I asked the front desk for a refill twice and a bar of soap in the meantime and they never sent me any soap. I got a text asking how my check in went and for comments and I told them about it and I was still ignored again. Really poor management and front desk. The room is clean-ish and decent size for NY. Location is great but I would way rather stay elsewhere nearby for this price. Not coming back.
Bodde här 2 nätter i februari 2024
Svar från GM 1 mars 2024
Dear Mona, Thank you for sharing your informative feedback regarding your experience at our Courtyard by Marriott. We're pleased you were primarily satisfied with your accommodations; however, we apologize for the lapses in hospitality you encountered. Your valuable insight allows us to have purposeful coaching sessions with our staff to foster improvement. We appreciate your business and hope you might reconsider a return visit. Sincerely, Tyler Smith, GM

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great
Bodde här 3 nätter i februari 2024
Svar från GM 25 feb. 2024
Dear Kevin, We appreciate your glowing recommendation and would like to extend a warm welcome to you to settle in with us again anytime. Best, Tyler Smith GM

10/10 Fantastiskt

Laura

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly front desk, very clean room in good condition, quiet and well located to get to everything. I recommend and will go back. Windows need a cleaning, other than that, I was perfect happy
Bodde här 2 nätter i februari 2024
Svar från GM 24 feb. 2024
Dear Laura, Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service, location, and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Tyler Smith, GM

4/10 Dåligt

Micaela

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från GM 20 feb. 2024
Dear Micaela, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Tyler Smith, GM

8/10 Bra

Diane

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly and helpful staff. Clean, well appointed room.
Bodde här 1 natt i februari 2024
Svar från GM 18 feb. 2024
Dear Diane, It is lovely to hear you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Tyler Smith, GM

10/10 Fantastiskt

Jay

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good value for the money
Bodde här 2 nätter i februari 2024
Svar från GM 16 feb. 2024
Dear Jay, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Tyler Smith, GM

6/10 Okej

stephane

Affärsresenär, Reste med sin partner
Gillade: Renlighet
some stuff broken, tv dont work, flor need maintenance...
Bodde här 2 nätter i februari 2024
Svar från GM 12 feb. 2024
Dear stephanie, Thank you for writing. Your feedback is important to us, as guest satisfaction is our highest priority. I'm sorry to hear about the maintenance issues you experienced during your stay. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. It is feedback like yours that allows us to impact future stays. Thank you for choosing us. Sincerely, Tyler Smith, GM

8/10 Bra

Janna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024

4/10 Dåligt

Fernando

Gillade: Renlighet
Gillade inte: Personal och service
Terrible experience at check in. Most of my interaction with the staff was ok, except for the check in, she was rude, barely said 2 words to me and off I went. My room was on the 2nd floor, which felt like a basement, no sunlight whatsoever. The room was spacious but the vinyl boards are coming off, the bed had a “dent” on the right side, and other details. The bathroom is tiny, with a tiny sink and didnt look that clean. Honestly, although it’s an inexpensive hotel for NY, I feel like you can get more for that price elsewhere.
Bodde här 3 nätter i februari 2024
Svar från GM 6 feb. 2024
Dear Fernando, I'm truly sorry for the unfortunate experience you had during your arrival, and for the fact that our accommodations did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused. As a team, we strive to ensure that our guests' satisfaction is our top priority, and I regret that we were not able to meet your needs. Your feedback is important to us, and we appreciate you taking the time to share it with us. We will use your feedback to improve our services and ensure that your future stays with us are more enjoyable. Thank you for bringing this to our attention. Sincerely, Tyler Smith, GM

10/10 Fantastiskt

Ryan Alexander

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was great as was location and price. Rooms were clean and bed was comfortable. Bathroom was small but in NYC what do you expect. Would return.
Bodde här 3 nätter i januari 2024
Svar från GM 5 feb. 2024
Dear Ryan Alexander, It is lovely to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Tyler Smith, GM

10/10 Fantastiskt

Jennifer

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was very convenient, just a couple blocks from Penn Station and a nice walk to all parts of Chelsea, Greenwich Village, etc. The room was spacious for NYC and extremely clean. It had a coffee maker, small fridge and a microwave which were nice perks. The staff was so friendly and helpful. I’ll definitely be back!
Bodde här 1 natt i februari 2024
Svar från GM 4 feb. 2024
Dear Jennifer, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon. Best, Tyler Smith GM

10/10 Fantastiskt

Jennifer

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
A delightful boutique hotel in Chelsea. A great centrally located hotel. Easy to get uptown or downtown. Wholesale flower district on the block so a lot of beautiful flowers and greenery along the whole block. Close to a Walgreens and many bakeries, delis, pizza places. You can walk to Times Square and see a lot along the way. Staff are all above and beyond pleasant and helpful. I would stay here again and recommend it to others.
Bodde här 4 nätter i januari 2024
Svar från GM 27 jan. 2024
Dear Jennifer,We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our location and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again.Best,Tyler SmithGeneral Manager

8/10 Bra

Lori

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Debra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was very helpful and friendly. Bag check was efficient and parking was close by.
Bodde här 1 natt i januari 2024
Svar från GM 19 jan. 2024
Dear Debra,Our team strives to provide a great experience. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit.Best,Tyler SmithGeneral Manager

10/10 Fantastiskt

Michele, Littleton

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från GM 6 feb. 2024
Dear Michele, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Tyler Smith, GM

10/10 Fantastiskt

Caroline

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Stay
Love this place. I stay every time I come because it's always so reliable. Comfy and clean.
Bodde här 2 nätter i januari 2024
Svar från GM 16 jan. 2024
Dear Caroline, As a return guest, you have the gratitude of the entire staff. Thank you so much for your business and uplifting words regarding your experiences here. We are proud to be your favorite hotel in New York and look forward to your next stay. Best, Tyler Smith, GM

8/10 Bra

Elia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s was perfect for the night
Bodde här 1 natt i januari 2024
Svar från GM 16 jan. 2024
Dear Elia, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Tyler Smith, GM

8/10 Bra

masako

Reste i grupp, Reste med familjen
Good location
Bodde här 6 nätter i januari 2024
Svar från GM 16 jan. 2024
Dear masako, I appreciate you taking the time to review our hotel. I’m glad you enjoyed your visit, thanks in large part to our exceptional location. We appreciate your choosing us and hope to host you again. Best, Tyler Smith, GM

10/10 Fantastiskt

Simone

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location Rooftop had great views Loved that it was surrounded by the florists… amazing smells and sights Close to great thrift shops
Bodde här 1 natt i januari 2024
Svar från GM 13 jan. 2024
Dear Simone,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best,Tyler SmithGeneral Manager

8/10 Bra

Julie

Reste med sin partner
Gillade: Renlighet och personal och service
The room was clean and had comfortable beds. The staff was friendly and efficient. Our room was above the courtyard and there was music being pumped out of speakers there all day and all night. We asked for it to be turned off in the nighttime and the staff said they couldnt/ didnt know how.
Bodde här 1 natt i januari 2024
Svar från GM 9 jan. 2024
Dear Julie, It is lovely to hear you had a great overall stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. I’ve taken note of your feedback regarding the music in the Courtyard. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Tyler Smith, GM

8/10 Bra

Oli

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
El hotel tiene una muy buena ubicación y buenas instalaciones. Lo único que no hacen el servicio de limpieza sino cada 4 días. Pedimos que nos hicieran el servicio al salir la primera mañana en el hotel y al llegar encontramos la habitación sin ser aseada, pedimos que nos hicieran el servicio y un señor de mantenimiento se portó muy grosero en el lobby de hecho hasta me faltó el respeto. L gerente afortunadamente una chica super dulce remedio la situación. Espero que tomen acción por el incidente y recomienden un mejor trato al personal. Del resto muy bien, lo volvería a usar
Bodde här 2 nätter i december 2023
Svar från GM 9 jan. 2024
Dear Oli, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. I have taken note of your feedback regarding our housekeeping service and thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Sincerely, Tyler Smith, GM

10/10 Fantastiskt

Steven E.

Bodde här 3 nätter i januari 2024
Svar från GM 27 jan. 2024
Dear Steven E.,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.Best,Tyler SmithGeneral Manager

10/10 Fantastiskt

Raysa

Bodde här 3 nätter i januari 2024
Svar från GM 27 jan. 2024
Dear Raysa,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.Best,Tyler SmithGeneral Manager

6/10 Okej

christina

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från GM 4 feb. 2024
Dear christina,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.Sincerely,Tyler SmithGeneral Manager

10/10 Fantastiskt

Lisa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place for affordable price. The subway is one block away & convenient to all the attractions. Staff was very friendly!
Bodde här 2 nätter i december 2023
Svar från GM 29 dec. 2023
Dear Lisa, Thank you so much for your business and for sharing your detailed review here on Expedia. It is great to hear that you found our Cambria a comfortable and above-average option for a great stay in New York City. We appreciate your business, and we sincerely hope you will stay again. Best, Tyler Smith, GM

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet
Not Great
The room was not cleaned well. There was hair in the shower when I checked in. There were big, suspicious stains on the couch in the room.
Bodde här 2 nätter i december 2023
Svar från GM 27 dec. 2023
Dear Anonymous, Thank you for taking the time to provide us with your feedback and for choosing to stay with us. We sincerely apologize for the unpleasant experience you encountered during your stay at our hotel. Cleanliness is a top priority for us, and we regret that your room did not meet your expectations in this regard. Please know that we have shared your comments with our housekeeping team to ensure that we improve our service. Sincerely, Tyler Smith, GM