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Recensioner av Courtyard by Marriott New York JFK Airport

3 out of 5
Courtyard by Marriott New York JFK Airport
145-11 N Conduit Ave, Jamaica, NY

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 428 av 1005 recensioner" "
8 - Bra i betyg. 306 av 1005 recensioner" "
6 - Okej i betyg. 128 av 1005 recensioner" "
4 - Dåligt i betyg. 78 av 1005 recensioner" "
2 - Väldigt dåligt i betyg. 65 av 1005 recensioner" "

8,0/10

Renlighet

8,6/10

Personal och service

7,4/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt för en natt eller två
Väldigt snäll & hjälpsam personal, ett helt okej hotell med fräscha rum. Hotellet i helhet är inte jättefint eller flådigt men fungerar perfekt för en natt eller två! :)
Bodde här 1 natt i april 2019
Svar från General Manager 23 apr. 2019
Dear Guest, thank you for your stay at Courtyard New York JFK Airport. We are pleased that you enjoyed our comfortable rooms and especially our excellent staff. It was our pleasure to host you, and we hope to see you again the next time you are in New York. Best Regards, Roman Babek, General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Near Jfk
Nice hotel near Jfk, easy hotel shuttel.
Bodde här 1 natt i december 2018
Svar från General Manager 26 dec. 2018
Dear Guest, thank you for reviewing your stay at Courtyard New York JFK Airport. We are glad you liked our proximity to the airport and had a nice time with us. We look forward to welcoming you back soon. Best Regards, Charles Weed, General Manager

8/10 Bra

Dan

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Late arrival
Great hotel, only complaint I can say is the service for breakfast. After waiting 10 minutes without any server being close to the area I gave up and check out instead. Wallet was easy, quick and price worthy!
Bodde här 1 natt i november 2018
Svar från General Manager 8 dec. 2018
Dear Dan, thank you for taking the time to review your stay at Courtyard New York JFK Airport. We are glad you liked our hotel and found us to be a good value. However, we apologize for the service issue you experienced at our breakfast area. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Best Regards, Charles Weed, General Manager

10/10 Fantastiskt

Anne

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

6/10 Okej

Denise, Alexandria

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Very limited staffing has a negative impact on guest services.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Nancy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved the bed!
Bodde här 1 natt i april 2024
Svar från General Manager 1 maj 2024
Dear Nancy, Thank you for taking the time to review your experience. We are delighted that you loved our comfortable beds and got a great night's sleep. It is our top priority to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. It was a pleasure having you as our guest at Courtyard New York JFK Airport. We look forward to your next visit.Best Regards, George Drepaul,General Manager

2/10 Väldigt dåligt

David

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från General Manager 1 maj 2024
Dear David, Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize if we did not meet these expectations. We hope you will consider giving us another chance on your next visit to the area so we can provide you with the outstanding stay you deserve. Best Regards, George Drepaul,General Manager

10/10 Fantastiskt

Tekechand

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was just a one night day stay, but all was good at this hotel/location.
Bodde här 1 natt i april 2024
Svar från General Manager 29 apr. 2024
Dear Tekechand, Thank you for your review of Courtyard New York JFK Airport. We are pleased that you enjoyed a comfortable overnight stay, and our location was perfect for your travel plans. We hope you will choose us every time you find yourself in New York City. Safe Travels!Best Regards, George Drepaul,General Manager

6/10 Okej

Gordon

Very professional, clean and convenient for a layover at JFK
Bodde här 1 natt i april 2024
Svar från General Manager 26 apr. 2024
Dear Gordon, Thank you for sharing your review of your recent stay with us. We are delighted to hear that you had a restful night's sleep before your flight. Our top priority is to ensure that every guest leaves our hotel feeling happy and relaxed, and we are thrilled that we were able to provide you with this experience. We appreciate your choice of our hotel and hope to have the pleasure of welcoming you back whenever you are in New York.Best Regards, George Drepaul,General Manager

6/10 Okej

Elizabeth

Reste med familjen
Gillade: Renlighet och personal och service
Tiny room. Bouncy bed. But overall fine for one night. Staff is lovely
Bodde här 1 natt i april 2024
Svar från General Manager 26 apr. 2024
Dear Elizabeth, Thank you for taking the time to review your stay with us. We regularly receive high praise for our dedicated team, and we are pleased their service was a highlight of your stay. However, we apologize for the concerns you had with your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. Thank you for staying with us, and we look forward to hosting you again soon.Best Regards, George Drepaul,General Manager

10/10 Fantastiskt

Aishah

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautifully designed! Very nice staff and great location.
Bodde här 2 nätter i april 2024
Svar från General Manager 25 apr. 2024
Dear Aishah, Thank you for your recent stay at Courtyard New York JFK Airport. We are pleased that you enjoyed our comfortable rooms, friendly team, and convenient location. Our top priority is to provide an excellent experience for every guest, and we are so glad we succeeded in delivering that for you. We appreciate your feedback, and we look forward to hosting you again soon on your future visits. Best Regards, George DrepaulGeneral Manager

10/10 Fantastiskt

Latoya

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a nice stay
Bodde här 1 natt i april 2024
Svar från General Manager 24 apr. 2024
Dear Latoya, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard New York JFK Airport.Best Regards, George Drepaul,General Manager

10/10 Fantastiskt

Willy

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s ok except the AC which is on a malfunction
Bodde här 2 nätter i april 2024
Svar från General Manager 24 apr. 2024
Dear Willy, Thank you for taking the time to review Courtyard New York JFK Airport. We were delighted to read how much your overall stay was great. However, we hope you will accept our apologies for the difficulties the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly, and we are very grateful for your patience. We look forward to having you visit with us again. Safe Travels.Best Regards, George Drepaul,General Manager

6/10 Okej

Amanda

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
We were stranded at JFK and needed an unexpected stay. We chose this property for the 24 hour free airport shuttle. The shuttle was clean, on time, and not crowded both ways. The front desk staff was kind, professional, and accommodating. However, for the $$$ price, the hotel was very disappointing. The restaurant was very limited and overpriced (we ordered from a local Indian restaurant and had free delivery. The food was delivered quickly and was excellent). Because of the location, we had to buy water in the hotel. Spent $20 for 2 waters and a ginger ale. Our 2 double bed room was very small. The furniture was worn, and there was no mini fridge for our leftovers. Though the beds were clean, the mattresses were noisy. I couldn’t roll over without disturbing my family. The rain shower head was incredible. Excellent water pressure and temperature. The bathroom sink was cracked. This hotel met our needs but I wouldn’t choose to stay here again due to the poor quality for the exorbitant price.
Bodde här 1 natt i april 2024
Svar från General Manager 24 apr. 2024
Dear Amanda, Thank you for choosing to stay with us during your unexpected layover at JFK. We are pleased to hear that our airport shuttle provided an exceptional experience for you to and fro. Additionally, we appreciate your kind words about the wonderful service our team provided. We are also delighted to know that you loved the shower pressure and temperature of your bathroom. However, we apologize for any disappointment you experienced with the pricing and selection at our restaurant. We will share this with our food and beverage team to see where we can improve. We're also sorry to hear about the several issues you experienced with the room, and these will be shared with our appropriate teams to improve our guest services. While we regret that we may not have met all your expectations on this occasion, we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best Regards, George Drepaul,General Manager

10/10 Fantastiskt

Lutishia

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient to the highway. Check in and out was a breeze. Front desk staff were friendly and attentive. Overall, our over night was a pleasant one. Thank you!
Bodde här 1 natt i april 2024
Svar från General Manager 22 apr. 2024
Dear Lutishia, Thank you for choosing to stay with us at Courtyard New York JFK Airport. We are delighted to know that our courteous and warm front desk associates made an excellent first impression and that you had a memorable time with us. We also appreciate you mentioning how our convenient location was perfect for your plans. It was a pleasure to host your visit, and we look forward to welcoming you back soon.Best Regards, George DrepaulGeneral Manager

8/10 Bra

Carleta

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från General Manager 22 apr. 2024
Dear Carleta, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had an overall great experience here at Courtyard New York JFK Airport. We look forward to welcoming you back on your next visit to our city.Best Regards, George DrepaulGeneral Manager

2/10 Väldigt dåligt

Thomas

Reste med sin partner
Room was pretty clean but quiet hours don’t exist here. this is definitely a party hotel.
Bodde här 1 natt i april 2024
Svar från General Manager 21 apr. 2024
Dear Thomas, Thank you for staying with us and sharing your review. Our goal is to provide a comfortable and relaxing visit to all our guests; therefore, we regret that this was not your experience. We apologize for the noise issues that impacted your time with us, and we can understand the frustration this caused. We take noise concerns seriously and would like to let you know for future visits; our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future.Best Regards, George DrepaulGeneral Manager

10/10 Fantastiskt

Joseph, New Suffolk

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A beautiful well staffed hotel immediately accessible to JFK airport. Free shuttle is great. If you are on a long layover this is a great location to rest.
Bodde här 1 natt i mars 2024
Svar från General Manager 18 apr. 2024
Dear Joseph, Thank you for your recent stay at Courtyard New York JFK Airport. We are pleased that you enjoyed our friendly hospitality and convenient location. Our top priority is to provide an excellent experience for each and every guest, and we are so glad we succeeded in delivering that for you. We are grateful for your recommendation, and we look forward to seeing you again the next time you are in New York.Best Regards, George DrepaulGeneral Manager

10/10 Fantastiskt

Moises

Reste i grupp, Reste med sin partner
Gillade: Renlighet och personal och service
Convenient location. Mildly dated rooms. Ours for example had one bedside light that wasn’t working.
Bodde här 1 natt i april 2024
Svar från General Manager 16 apr. 2024
Dear Moises, Thank you for choosing to stay with us at Courtyard New York JFK Airport. We are glad to know you had a pleasant stay overall and that our convenient location enhanced your time with us. That said, we regret not meeting all of your expectations regarding the overall condition of your guestroom and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Best Regards, George DrepaulGeneral Manager

8/10 Bra

Allison

Gillade: Renlighet och personal och service
The room was clean and comfortable, the food at night was good, the staff was kind and helpful. The shuttle was packed in the morning with a tour group, and the sprinter van wasn’t big enough for everyone (it was also late), so I took an Uber. I paid a little extra for the hotel so I wouldn’t have to do that. If you book here just know that’s a possibility.
Bodde här 1 natt i mars 2024
Svar från General Manager 22 apr. 2024
Dear Allison, Thank you for choosing to stay with us at Courtyard New York JFK Airport. We are glad to know you had a pleasant stay overall and that our thoughtful hospitality enhanced your time with us. We also appreciate you mentioning our delicious dining options and well-maintained accommodations. That said, we regret not meeting all of your expectations regarding the shuttle service and the inconvenience this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your understanding and look forward to welcoming you again.Best Regards, George DrepaulGeneral Manager

10/10 Fantastiskt

Rodney

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk host and the location
Bodde här 1 natt i april 2024
Svar från General Manager 15 apr. 2024
Dear Rodney, Thank you for staying with us at Courtyard New York JFK Airport during your recent visit to New York. We are pleased you enjoyed our convenient location and the courteous service provided by one of our front desk associates. Thank you again for visiting us, and we hope to see you again soon.Best Regards, George DrepaulGeneral Manager

10/10 Fantastiskt

Anirudh

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från General Manager 16 apr. 2024
Dear Anirudh, Thank you for the wonderful rating for Courtyard New York JFK Airport. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Best Regards, George DrepaulGeneral Manager

8/10 Bra

Da

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från General Manager 16 apr. 2024
Dear Da, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Courtyard New York JFK Airport. We look forward to welcoming you back on your next visit.Best Regards, George DrepaulGeneral Manager

4/10 Dåligt

Daniel

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Better clean , no heat working in the room
Bodde här 1 natt i april 2024
Svar från General Manager 15 apr. 2024
Dear Daniel, Thank you for your recent stay. We genuinely apologize for the maintenance issue you encountered with the air unit in your room and the inconvenience this caused. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We truly hope you will give us another chance to prove that we are committed to providing outstanding service to our guests. Best Regards, George DrepaulGeneral Manager

10/10 Fantastiskt

Francis

Gillade: Renlighet
Bodde här 1 natt i april 2024
Svar från General Manager 15 apr. 2024
Dear Francis, Thank you for choosing to stay with us and for leaving your rating. We are delighted to know that you had a great experience here at Courtyard New York JFK Airport. We look forward to welcoming you back on your next visit.Best Regards, George DrepaulGeneral Manager

8/10 Bra

JO-ANN

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very convenient
Bodde här 1 natt i april 2024
Svar från General Manager 14 apr. 2024
Dear Guest, Thank you for the review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard New York JFK Airport; we hope to see you again soon. Best Regards, George DrepaulGeneral Manager

10/10 Fantastiskt

Joel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från General Manager 14 apr. 2024
Dear Joel, Thank you for choosing Courtyard New York JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, George DrepaulGeneral Manager

10/10 Fantastiskt

Atupele

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great customer service.
Bodde här 1 natt i april 2024
Svar från General Manager 13 apr. 2024
Dear Atupele, Thank you for sharing your feedback. It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. We hope you will consider Courtyard New York JFK Airport your home away from home when your travels bring you back to the area.Best Regards, George DrepaulGeneral Manager

10/10 Fantastiskt

Amanda

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Darrell

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice place
Bodde här 1 natt i april 2024
Svar från General Manager 11 apr. 2024
Dear Darrell, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard New York JFK Airport; we hope to see you again soon. Best Regards, George DrepaulGeneral Manager

8/10 Bra

Jamie

Bodde här 1 natt i april 2024
Svar från General Manager 29 apr. 2024
Dear Jamie, Thank you for your kind rating! We are glad you had a positive experience during your time at Courtyard New York JFK Airport. We look forward to making many more great memories with you anytime your travels bring you to New York City.Best Regards, George Drepaul,General Manager

10/10 Fantastiskt

Yilong

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The shuttle is convenient, the room is clean.
Bodde här 1 natt i april 2024
Svar från General Manager 9 apr. 2024
Dear Yilong, Thank you for choosing Courtyard New York JFK Airport. We are happy to read that our spotless accommodations and reliable shuttle service helped make your stay a great one. We appreciate your business and hope you will stay with us again the next time your travels bring you to New York.Best Regards, George DrepaulGeneral Manager

10/10 Fantastiskt

Vanevia

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
They really accommodate to all my personal needs!
Bodde här 3 nätter i april 2024
Svar från General Manager 9 apr. 2024
Dear Vanevia, Thank you for choosing Courtyard New York JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, George DrepaulGeneral Manager

8/10 Bra

Rimma, Tampa

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Parkin is $55 in the hotel. Crazy
Bodde här 1 natt i april 2024
Svar från General Manager 11 apr. 2024
Dear Rimma, Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel as your comments do not describe our property accurately. We do hope that if you return to our area again, you will choose to stay with us. It will be a pleasure to host your visit.Best Regards,George DrepaulGeneral Manager

10/10 Fantastiskt

Fahad

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Thanks
Bodde här 1 natt i april 2024
Svar från General Manager 10 apr. 2024
Dear Fahad, Thank you for the perfect rating. We are glad you had a wonderful time at Courtyard New York JFK Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards, George DrepaulGeneral Manager

4/10 Dåligt

Golda, Mahopac

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 1 natt i april 2024
Svar från General Manager 8 apr. 2024
Dear Golda, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Best Regards, George Drepaul,General Manager

10/10 Fantastiskt

Shaul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från General Manager 7 apr. 2024
Dear Shaul, Thank you for choosing Courtyard New York JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, George Drepaul,General Manager

8/10 Bra

Janet

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quick check in for a late arrival! Nice clean room and comfortable beds! Loved the shuttle to airport! Breakfast was available ( have to purchase) but got some soup at bar after a long travel day and it was amazing! Only thing that didn’t like: half the welcome area was used for non-paying guests who were sleeping on couches and chairs!?! Looked like a homeless shelter….
Bodde här 1 natt i april 2024
Svar från General Manager 5 apr. 2024
Dear Janet, Thank you for sharing your experience with us! We are delighted to hear that you had a smooth check-in for your late arrival and that you found your room to be great and clean with comfortable beds. It is fantastic that you enjoyed the shuttle to the airport and had a positive experience with breakfast and the soup at the bar. However, we apologize for any inconvenience caused by other guests using the lobby area. Your feedback is important, and we will address this issue to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to welcome you back for another enjoyable stay. Best Regards, George Drepaul,General Manager

10/10 Fantastiskt

Tom

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från General Manager 27 mars 2024
Dear Tom, Thank you for staying at Courtyard New York JFK Airport and for your excellent rating. We love receiving rating like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you selecting us and look forward to seeing you on your next visit. Best Regards,George Drepaul,General Manager

10/10 Fantastiskt

Joni

Bodde här 1 natt i mars 2024
Svar från General Manager 15 apr. 2024
Dear Joni, Thank you for the generous rating of the Courtyard New York JFK Airport. We are delighted you enjoyed your stay. We hope to see you again on your next visit to New York.Best Regards, George DrepaulGeneral Manager

10/10 Fantastiskt

Hyung, Kent

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel restaurant was really good. It was good food. I didn't like outside restaurant.
Bodde här 3 nätter i mars 2024
Svar från General Manager 23 mars 2024
Dear Hyung, Thank you for choosing Courtyard New York JFK Airport and sharing your review. We are glad you enjoyed your dining experience at Nosh! We will share your praises with our culinary team. Thank you again for your generous remarks, and we hope to see you often.Best Regards, George DrepaulGeneral Manager

8/10 Bra

Bryann

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved George - the shuttle driver. He was so helpful!
Bodde här 1 natt i mars 2024
Svar från General Manager 22 mars 2024
Dear Bryann, Thank you for sharing about your recent stay at Courtyard New York JFK Airport. Providing exceptional service is our top priority, and we are delighted that George went above and beyond to assist you during your stay. We will be sure to pass along your kind words to him. Thank you for taking the time to recognize his efforts, and we hope to welcome you back for another enjoyable stay in the future.Best Regards, George Drepaul,General Manager

10/10 Fantastiskt

Sarika

Bodde här 5 nätter i mars 2024
Svar från General Manager 23 mars 2024
Dear Sarika, Thank you for choosing Courtyard New York JFK Airport and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, George DrepaulGeneral Manager

8/10 Bra

Joseph, Miami

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was in town for a family celebration and was pleased how convenient and close things were for getting around. The staff is very friendly and courteous. Would stay again if traveling back to the area.
Bodde här 4 nätter i mars 2024
Svar från General Manager 20 mars 2024
Dear Joseph, Thank you for your kind words and for choosing to stay with us. We are thrilled to hear that you had an amazing stay with us during your family celebration! It's wonderful to know that our convenient location and proximity to local attractions made your visit even more enjoyable. Providing friendly and courteous service is a priority for us, and we are delighted that our staff made a positive impression on you. We would be honored to welcome you back if your travels bring you to the area again in the future.Best Regards, George Drepaul,General Manager

4/10 Dåligt

Samme

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från General Manager 18 mars 2024
Dear Samme, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Best Regards, George DrepaulGeneral Manager

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I stayed here the night before an early flight, I had to leave for the airport too early for the free breakfast which started at 6:00, and the airport shuttle filled up & I had to call a Lyft. Other than that, the hotel itself was great!
Bodde här 1 natt i mars 2024
Svar från General Manager 18 mars 2024
Dear Mary, Thank you for choosing Courtyard New York JFK Airport and for the high rating. We are glad you had an overall stay. However, we regret to learn that you could not take advantage of our shuttle service. Thank you again; we look forward to your next visit.Best Regards, George DrepaulGeneral Manager

2/10 Väldigt dåligt

Natasha

Affärsresenär, Reste med familjen
Gillade inte: Boendets skick och faciliteter
I checked in at 11pm and had to check out at 4:30 am . My entire body itched when I laid on the beds
Bodde här 1 natt i mars 2024
Svar från General Manager 16 mars 2024
Dear Natasha, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Best Regards, George DrepaulGeneral Manager

2/10 Väldigt dåligt

Gulomjon

Bodde här 1 natt i mars 2024
Svar från General Manager 16 mars 2024
Dear Gulomjon, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards, George DrepaulGeneral Manager

10/10 Fantastiskt

Simran

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked the airport shuttle.
Bodde här 5 nätter i mars 2024
Svar från General Manager 15 mars 2024
Dear Simran, Thank you for staying at Courtyard New York JFK Airport and for taking notice of our excellent shuttle service team that takes guests to and from the airport. We are proud to be one of the few area hotels that offers complimentary shuttle service to the airport as a convenience for our guests. We appreciate your review and hope to be of service again.Best Regards,George Drepaul,General Manager

10/10 Fantastiskt

W.

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great spot to spend the night before an early flight. Valet parking a plus.
Bodde här 1 natt i mars 2024
Svar från General Manager 15 mars 2024
Dear Guest, We appreciate your kind words about our location near the airport. Providing a comfortable and convenient stay for our guests is what we strive for every day, and we are glad you had a restful visit and that you found our shuttle service genuinely convenient. Thank you for being a guest, and we look forward to seeing you at Courtyard New York JFK Airport.Best Regards,George DrepaulGeneral Manager