Bekvämlighet

Recensioner av DoubleTree by Hilton New York Downtown

4 out of 5

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 655 av 1591 recensioner" "
8 - Bra i betyg. 392 av 1591 recensioner" "
6 - Okej i betyg. 253 av 1591 recensioner" "
4 - Dåligt i betyg. 157 av 1591 recensioner" "
2 - Väldigt dåligt i betyg. 134 av 1591 recensioner" "

8,4/10

Renlighet

8,2/10

Personal och service

7,6/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Bara 3 hissar till 44 våninga = lång väntetid till hissen varje gång. Behöver byta ut fönster och dörrar för att minska bullret från gatan och andra gäster samt AC. AC fungerade bra men gick inte att sova med den på grund av ljudet. Skulle behöva en generell uppdatering (TLC) Sköna sängar. Men överlag ett bra standardrum. Ligger bra till för att utforska Brooklyn och upp till mitten av Manhattan. Rummens storlek är bra.
Bodde här 9 nätter i augusti 2022
Svar från Hotelmgmt 22 aug. 2022
Thank you for your review of what you enjoyed like our central location and those areas we can improve upon. We are always working to make improvements and will share your feedback with our management. We look forward to having you visit us again at DoubleTree by Hilton New York Downtown.

10/10 Fantastiskt

Jakob

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 6 nätter i april 2022

6/10 Okej

Ted

Reste med familjen
Gillade: Renlighet och personal och service
Bra kommunikationer i området. Vansinnigt dåliga hissar på hotellet som skapade långa köer och lät in till rummet som var ganska lyhört. Sköna sängar och bra duschrum.
Bodde här 5 nätter i april 2022
Svar från Hotelmgmt 6 maj 2022
Thank you Ted for sharing your review. While it was nice to read you enjoyed the comfort and convenience we provide, we do regret any delays you had with our elevators. We look forward to greeting you again soon.

10/10 Fantastiskt

Victor

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2021
Svar från Hotelmgmt 18 dec. 2021
Victor, earning five-stars from you has made our day, thank you! It would be a pleasure to welcome you back.

8/10 Bra

Manu

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Troy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice property I would highly recommend staying here and the next time I come to New York, I would stay here again.
Bodde här 2 nätter i april 2024

4/10 Dåligt

Özlem

Reste med sin partner
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Sowohl im Zimmer (Klima/Heizung) als auch draußen sehr sehr laut.
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Anil

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Tyrese

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room was clean and had all the necessary appliances
Bodde här 1 natt i april 2024
Svar från HotelMgmt 2 maj 2024
Tyrese, thank you for your high recommendation. We at DoubleTree by Hilton New York Downtown are delighted you enjoyed your stay and found our accommodations clean and comfortable. We hope to welcome you back again soon!

10/10 Fantastiskt

Daniel, West New York

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Service was top notch and the staff was friendly and more than accommodating. Look forward to returning again.
Bodde här 1 natt i april 2024
Svar från HotelMgmt 2 maj 2024
Daniel, thank you for your wonderful feedback on our service and team! We are thrilled to hear you had a great experience and look forward to welcoming you back for another top-notch stay.

8/10 Bra

Aliyah

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really enjoyed my stay while in town with a friend for the weekend. Only downsides were they didn’t have any allergy-free cookies which was a bit disappointing for my friend allergic to nuts. Not their fault though. Shower water was also somewhat cold, couldn’t get it to get any warmer. Overall good stay, would stay again, friendly staff, and great location! Safe location.
Bodde här 3 nätter i april 2024
Svar från HotelMgmt 2 maj 2024
Aliyah, thank you for sharing your positive experience and for noting our friendly team and great location! We apologize for the lack of allergy-free cookies and the issue with the shower temperature. We are addressing these concerns to enhance our service. We look forward to welcoming you back for an even better stay next time!

10/10 Fantastiskt

Johanmig

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location and service!
Bodde här 2 nätter i mars 2024

8/10 Bra

Ebonie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked that I got free water and a warm cookie. The staff allowed me to leave my luggage at the hotel after checkout until it was time for me to go to the airport. Also, staff was helpful with directions.
Bodde här 3 nätter i april 2024
Svar från HotelMgmt 30 apr. 2024
Ebonie, thank you for your positive review of DoubleTree by Hilton New York Downtown. We are glad you enjoyed your stay and were pleased with the service our team provided. It is wonderful to hear that you were pleased with our warm cookie and the convenience of our luggage hold. We hope to have the pleasure of welcoming you back again soon!

10/10 Fantastiskt

Carlos

It was good for the price. Parking is not included but we found one within walking distance
Bodde här 1 natt i april 2024
Svar från HotelMgmt 30 apr. 2024
Carlos, thank you for your high rating of DoubleTree by Hilton New York Downtown. We are glad you enjoyed your stay and appreciated our value. We hope to see you again the next time you are visiting New York!

8/10 Bra

Thomas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel itself is nice, staff is friendly. The bed was very comfortable and the breakfast buffet was very good. The cons are that you havre to park far away in a parking garage and walk many blocks to this hotel. The elevators are a joke, just awful! Wasted more time waiting to get on an elevator, sometimes it took 25 minutes or more just to get on these.
Bodde här 2 nätter i april 2024
Svar från HotelMgmt 30 apr. 2024
Thomas, thank you for appreciating our comfortable beds and friendly team! We apologize for the inconvenience with the parking and elevators. We are actively working on improving these aspects to enhance guest experiences. We hope to have the pleasure of welcoming you back for a smoother stay in the future.

6/10 Okej

Portia

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The setup is stupid and unorganized
Bodde här 1 natt i april 2024
Svar från HotelMgmt 29 apr. 2024
Portia, we apologize for any inconvenience you experienced with our setup and appreciate your feedback. We are committed to improving and organizing our facilities better. We look forward to welcoming you back for a more enjoyable experience.

8/10 Bra

Edmundo

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Staff amable, excelente ubicación, recámara agradable. El único punto negativo son 2 elevadores para un hotel de 44 pisos y cientos de habitaciones. Puede ser muy cansado esperar 15-20 minutos un elevador
Bodde här 2 nätter i april 2024
Svar från HotelMgmt 29 apr. 2024
Edmundo, we are glad you enjoyed our friendly staff, excellent location, and nice bedrooms! We appreciate your feedback regarding the elevators and understand the inconvenience. We are actively working to improve this aspect. We hope to welcome you back soon for a smoother experience!

6/10 Okej

Dove

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Hotelmgmt 29 apr. 2024
Dove, we strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.

6/10 Okej

Hayder

Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Hotelmgmt 29 apr. 2024
Thank you for visiting, we hope to welcome you back to improve your experience.

8/10 Bra

THIERRY

Reste med familj och småbarn, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Une vue magnifique depuis la chambre au 44ème étage, tout est très propre mais les petits déjeuners sont un peu trop chers, préférez les nombreux Starbucks et autres à moitié prix et plus typique.
Bodde här 6 nätter i april 2024
Svar från HotelMgmt 29 apr. 2024
Thierry, we are delighted you enjoyed the magnificent view from your room and our cleanliness standards! We appreciate your feedback on breakfast pricing and will consider it as we strive to enhance our services. We hope to welcome you back soon for another memorable stay at DoubleTree by Hilton New York Downtown!

10/10 Fantastiskt

Kimberly

Reste med sin partner
Gillade: Bekvämligheter
Very good
Bodde här 1 natt i april 2024
Svar från HotelMgmt 26 apr. 2024
We love hearing from happy guests, Kimberly! Thank you for choosing the DoubleTree by Hilton New York Downtown. Please make plans to return soon!

4/10 Dåligt

roberto

Reste med familjen
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service och boendets skick och faciliteter
They gave us a handicap room (did not ask for) shower water ran off all the way out even to the carpet, bad shower design, asked for a change, staff was very rude saying they couldn't because I booked through expedia, maybe next day if available.
Bodde här 2 nätter i april 2024
Svar från HotelMgmt 25 apr. 2024
Roberto, thank you for sharing your experience. We apologize for the issues with your room and the service received. We are addressing your concerns to improve. We hope to welcome you back for a better stay in the future.

8/10 Bra

kiaina, Matteson

Gillade: Personal och service och boendets skick och faciliteter
Bathrooms were not properly cleaned such as the base of the toilet, shower curtain and shower walls
Bodde här 3 nätter i april 2024
Svar från HotelMgmt 24 apr. 2024
Kiaina, we sincerely apologize for the oversight in bathroom cleanliness. We are addressing this immediately to ensure our standards are met. Thank you for bringing this to our attention. We hope to welcome you back, ensuring a spotless experience next time.

10/10 Fantastiskt

Valerya

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lo mejor :)
Bodde här 2 nätter i april 2024
Svar från HotelMgmt 24 apr. 2024
Valerya, thank you for your praise and high recommendation of DoubleTree by Hilton New York Downtown. We are delighted you had the best stay and hope to see you again soon!

10/10 Fantastiskt

Tieasisa

Gillade: Renlighet och bekvämligheter
I loved everything about my stay, definitely will be back!
Bodde här 2 nätter i april 2024
Svar från HotelMgmt 24 apr. 2024
Tieasisa, we are thrilled to hear you enjoyed your stay with us. Thank you for the wonderful feedback. We look forward to welcoming you back soon for another fantastic experience.

4/10 Dåligt

Danial

Affärsresenär, Reste med familjen
Room too small and not clean. Not comfortable at all. Will be my first and last visit at this place
Bodde här 1 natt i april 2024
Svar från HotelMgmt 23 apr. 2024
Danial, we are saddened to hear that your stay fell short of your expectations. Please accept our sincere apology for the inconvenience and know that we will be sure to use your feedback in order to improve. It is our hope that you will reconsider staying with us again, as we are confident that we can provide you a better experience.

10/10 Fantastiskt

Maya

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very convenient location
Bodde här 1 natt i april 2024
Svar från HotelMgmt 24 apr. 2024
Maya, thank you for your positive review. We are glad you enjoyed your stay and were pleased with our convenient location. We hope to become your preferred hotel when visiting the city!

10/10 Fantastiskt

Honnesty

Reste med familjen
Gillade: Renlighet och personal och service
There is no parking you have to park in a parking garage 3 blocks away
Bodde här 1 natt i april 2024
Svar från HotelMgmt 24 apr. 2024
We apologize for any inconvenience caused by our parking arrangements. We are continually seeking ways to enhance our guest services. Thank you for your feedback, and we hope to welcome you back soon for a more convenient experience.

10/10 Fantastiskt

Conrad

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is walking distance to everything . Uber and taxi show very quick.
Bodde här 2 nätter i april 2024
Svar från HotelMgmt 24 apr. 2024
Conrad, thank you for your high recommendation. We are delighted you found our location the perfect fit and were pleased with your stay. We hope to welcome you back again soon!

8/10 Bra

Camera

Gillade: Renlighet
Bodde här 2 nätter i april 2024
Svar från Hotelmgmt 24 apr. 2024
Thank you for visiting, Camera! We are grateful for your star-rating, please come back soon.

10/10 Fantastiskt

Calvin

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Elevators were terrible, only one worked
Bodde här 1 natt i april 2024
Svar från HotelMgmt 24 apr. 2024
Calvin, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are glad you had an overall positive experience, though we apologize for the inconvenience with the elevators. We hope to welcome you back for an even better stay in the future.

4/10 Dåligt

Sayana

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
No parking elevators horrible
Bodde här 2 nätter i april 2024
Svar från HotelMgmt 22 apr. 2024
Sayana, thank you for your feedback. We apologize for the inconvenience caused by the parking and elevators. We are constantly striving to improve and appreciate your input. We hope you will consider staying with us again in the future.

10/10 Fantastiskt

Jelitza

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Hotelmgmt 23 apr. 2024
There is nothing better than earning five-stars from a valued guest, Jelitza! Thank you and we hope to see you again soon.

2/10 Väldigt dåligt

Ranesha

Reste i grupp
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The rooms in this hotel are tiny and for the amount of money per night it’s a waste.
Bodde här 1 natt i april 2024
Svar från Hotelmgmt 21 apr. 2024
Ranesha, it's unfortunate that you found our rooms to be smaller than expected. We value your candid feedback and would be grateful for another chance to provide you with a more satisfactory stay in the future.

10/10 Fantastiskt

Austin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Incredible view and much quieter than I was expecting for such a busy city. The room was clean and the staff were attentive to my needs. I’ll be back again for these reasons.
Bodde här 3 nätter i april 2024
Svar från HotelMgmt 22 apr. 2024
Austin, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are glad you enjoyed your stay and were pleased with our beautiful views, relaxing atmosphere, and clean accommodations. We look forward to your next stay with us!

6/10 Okej

Alicia

Reste med sin partner
Gillade: Renlighet och bekvämligheter
There was only ONE elevator that worked. Which meant stopping on every floor, packed elevator, & SLOW. Most people were even taking the stairs because they couldn’t deal with the elevator. for the price of the stay it wasn’t worth it.. definitely shouldn’t be charged so much if theres only one elevator that works. Rooms are smaller than expected as well. The ice machine on our level didnt work. It mustve just been a bad week.
Bodde här 3 nätter i april 2024
Svar från Hotelmgmt 21 apr. 2024
Thank you for your feedback, Alicia. We sincerely apologize for the inconvenience caused by the temporary elevator outage and the issues with the ice machine. We understand how crucial these elements are for a comfortable, pleasant stay, and we are working diligently to address them with maintenance. We hope to have another opportunity to provide you with a better experience.

10/10 Fantastiskt

Melinda

Reste med sin partner
Every hotel guest should receive complimentary water. Not just reward members.
Bodde här 1 natt i april 2024
Svar från HotelMgmt 22 apr. 2024
Melinda, thank you for your suggestion! We value your feedback and are always looking for ways to enhance our guest experience. We hope to welcome you back soon and provide an even more accommodating stay.

2/10 Väldigt dåligt

Sadman

Reste med sin partner
Gillade inte: Renlighet och personal och service
Breakfast needed
Bodde här 1 natt i april 2024
Svar från Hotelmgmt 20 apr. 2024
Sadman, we apologize for any dissatisfaction you experienced. While breakfast is available for an additional charge, we understand if this wasn't as you anticipated. Your feedback is important to us, and we will strive to enhance your experience on your next visit.

10/10 Fantastiskt

Sondra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Hotelmgmt 20 apr. 2024
Your five-star rating truly brightens our day, Sondra! Please revisit soon.

8/10 Bra

Carmen

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Cookies were awesome.
Bodde här 2 nätter i april 2024
Svar från HotelMgmt 22 apr. 2024
Carmen, thank you for your high recommendation of DoubleTree by Hilton New York Downtown. We are glad you had an outstanding stay and enjoyed our cookies. We hope to have the pleasure of welcoming you back the next time you are visiting New York!

2/10 Väldigt dåligt

Artem

Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Hotelmgmt 20 apr. 2024
We apologize for not providing you with a more ideal experience, Artem. Thank you for letting us know by your rating and we hope you'll allow us the opportunity to restore your trust in us on a future stay.

6/10 Okej

Monica Menasse

Reste med familjen
Gillade: Renlighet
It just wasn’t worth the price. There was blonde one lady at the front who was a sweetheart and went above and beyond to check us in even after her shift ended but besides that, nothing about the hotel stuck out positively. One elevator was down and the other two were usually busy.
Bodde här 4 nätter i april 2024
Svar från HotelMgmt 17 apr. 2024
Monica, we are sorry to hear that your experience did not match the value you expected. We are grateful for your kind words about our front desk team member. Your feedback on the elevators has been noted for improvement. We hope you will give us another chance to impress you.

10/10 Fantastiskt

Somalia

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was nice, everyone was really sweet and helpful. The dining could’ve been better but it’s financial district.
Bodde här 3 nätter i april 2024
Svar från HotelMgmt 22 apr. 2024
Somalia, thank you for your kind words about our team. We are glad you found our hotel nice and welcoming. We appreciate your feedback and hope to welcome you back soon for an even better experience!

10/10 Fantastiskt

Jamie

Bodde här 2 nätter i april 2024
Svar från Hotelmgmt 17 apr. 2024
Your five-stars mean the world to us, Jamie! Thank you and we're excited for the opportunity to host you again.

6/10 Okej

Vivian, Tampa

Reste med familjen
Gillade: Personal och service
Location is excellent as it is close to so many attractions, restaurants, and subway stations. Main issue is the elevators. For a hotel with 44 floors, they have 2 functioning elevators which makes the wait quite long. We were lucky to have a room in the 4th floor so climbing the stairs was not too bad for us but that is not the case for other guests.
Bodde här 2 nätter i april 2024
Svar från HotelMgmt 17 apr. 2024
Vivian, thank you for your valuable feedback. We are glad you had an overall enjoyable stay and were pleased with our ideal location. Your comments regarding the elevators are appreciated, and we apologize for the inconvenience. We hope to welcome you back for an even better experience in the future.

10/10 Fantastiskt

Tolulope

Affärsresenär
The room was clean. Ample towels provided. There is no fridge or microwave.
Bodde här 1 natt i april 2024
Svar från HotelMgmt 16 apr. 2024
Tolulope, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are delighted you had a great stay and were pleased with our clean accommodations. Your feedback is appreciated and we hope to welcome you back the next time you are visiting New York!

8/10 Bra

HOPE

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
No hot water/luke warm/ elevators are slow/ air conditioners are very loud/ location is excellent for seeing a lot of attractions
Bodde här 3 nätter i april 2024
Svar från HotelMgmt 16 apr. 2024
Hope, thank you for staying with us! We apologize for the inconveniences with the hot water, elevators, and noisy air conditioners. Your comfort is important to us, and we are looking into these issues. We are glad you enjoyed our location. We hope you will consider staying with us again for a better experience.

10/10 Fantastiskt

Ashlyn Elizabeth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I left my diamond ring and staff mailed it to me they were excellent
Bodde här 2 nätter i februari 2024
Svar från HotelMgmt 16 apr. 2024
Ashlyn, we are delighted to hear our team could assist in returning your diamond ring safely! Thank you for highlighting their excellent service. We look forward to welcoming you back for another great stay in the future.

8/10 Bra

Myrka

Reste med sin partner
Gillade: Renlighet och personal och service
Nice hotel, very clean. Overall great stay. Elevator time is way too slow, up to a 20 minute wait. very packed and small.
Bodde här 1 natt i april 2024
Svar från HotelMgmt 16 apr. 2024
Myrka, we are thrilled you enjoyed your stay and found our hotel clean and welcoming! We apologize for the elevator delays and appreciate your patience. We hope to welcome you back soon.

8/10 Bra

Marteaco

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Hotelmgmt 13 apr. 2024
Thank you for taking a moment to share your positive score, Marteaco! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.