Sittområde i lobbyn

Recensioner av Empire Hotel

4 out of 5
Empire Hotel
44 W 63rd St, New York, NY

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 1194 av 3248 recensioner" "
8 - Bra i betyg. 873 av 3248 recensioner" "
6 - Okej i betyg. 532 av 3248 recensioner" "
4 - Dåligt i betyg. 346 av 3248 recensioner" "
2 - Väldigt dåligt i betyg. 303 av 3248 recensioner" "

7,8/10

Renlighet

8,2/10

Personal och service

7,0/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

8/10 Bra

Peter

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Cris Plaza 10 okt. 2023
Thank you for your review. Please visit us soon, we look forward to accommodating you here at The Empire Hotel NYC!

8/10 Bra

Pelle

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Great place
Utmärkt läge, bra service. Lite slitet rum, trasig mörkläggningsgardin !
Bodde här 1 natt i juli 2023
Svar från The Empire Hotel 12 aug. 2023
We're glad you enjoyed your stay and look forward to welcoming you again soon!

8/10 Bra

THNELL

Reste i grupp
Gillade: Renlighet och personal och service
Nice hotel and good service. It was a bit hard to sleep from all the car noises outside.
Bodde här 1 natt i augusti 2023
Svar från The Empire Hotel 8 aug. 2023
Please visit us again soon!

10/10 Fantastiskt

Annica

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Jätte bra
Bodde här 6 nätter i juli 2022
Svar från Tommy T 15 juli 2022
Thank you so much on your great feedback

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet och personal och service
Bodde här 8 nätter i juni 2022
Svar från Tommy T 3 juli 2022
Wow! 10 out of 10. Thank you for the feedback

4/10 Dåligt

Ellis

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Stor besvikelse!
Hotellet har stora (!) renoveringsbehov, inkl byte av alla mattor och omfattande målningsbehov. Kassaskåpet krånglade på mitt första rum, och tv:n på mitt andra. Inte en enda info om hotellet, varken på rummet eller på tv:n. Inte ens på telefonen om hur man ringer ett lokalt samtal. Ingen minibar eller liten fridge på rummet. Ingen kaffémaskin heller. Gymmet var stängd.
Bodde här 5 nätter i maj 2022
Svar från Tommy T 11 juni 2022
Tack så mycket för att du delar med dig av din upplevelse och stannar kvar i vårt följande community. Vi är verkligen ledsna och besvikna över att vi inte kunde uppfylla dina förväntningar och det du har beskrivit är verkligen oacceptabelt, liksom inte mot våra standarder. Vi kommer att undersöka vårt misslyckande; om du är vänlig att ompröva oss för en framtida vistelse, skulle vårt team vilja ha möjlighet att återfå ditt förtroende.

6/10 Okej

Ellis

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Eftersatt underhåll. Rummet saknar kaffemaskin.
Bodde här 1 natt i maj 2022
Svar från Tommy T 14 maj 2022
Som annonseras har våra rum ingen kaffebryggare. Och vi ber om ursäkt för besväret det kan uppstå under din vistelse. Vi hoppas att vi kan hålla kontakten och du tänker på oss en gång till för att något bättre i din smak.

10/10 Fantastiskt

Patrik

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic hotel and very nice staff
Bodde här 1 natt i mars 2022
Svar från Guest Services 20 mars 2022
Thank you for taking the time to complete our survey as we appreciate your time and business. We look forward to your next stay with us.

10/10 Fantastiskt

Anton

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2021
Svar från Sylvie/Front Desk 8 dec. 2021
Thank you for your feedback! we look forward to welcoming you again soon!

6/10 Okej

Verifierad resenär

Bodde här 3 nätter i december 2021
Svar från Sylvie/Front Desk 8 dec. 2021
Thank you for taking the time to share your feedback!

10/10 Fantastiskt

Ricardo

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel was very beautiful and had a nice atmosphere to it. Most attractions and restaurants were well within walking distance.
Bodde här 3 nätter i april 2024

4/10 Dåligt

Jonathan Tyler

Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service och boendets skick och faciliteter
The Shower and Bathroom was truly dysfunctional and it was extremely difficult to get anything to work properly. A Staff Member walked into my room in the early morning with a key even with a do not disturb sign on the door
Bodde här 2 nätter i april 2024

6/10 Okej

Susan

Reste med sin partner
Gillade: Renlighet och personal och service
Stayed at the Empire Hotel for one night because of the location and great rate. The lobby was nice and the staff was friendly, but the room was not great. Our room was at the end of a very dark hallway, so dark that you could barely see the key slot on the door. The room itself was fine and somewhat spacious by city standards, but the blinds wouldn’t open on either of the two windows, so we couldn’t get any light in the room. Also, the AC did not work well. It turned on but it was not very effective and the room was warm. However, everything was clean and the bed was pretty comfortable. They also gave out complimentary bottled water at the front desk and the location was great. Overall, for one night it was fine, but if we had been staying longer I would’ve asked to switch rooms.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Lauren

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was my 4th time staying at Empire. We love this hotel and location so much. The staff is super helpful and friendly. Hotel is clean and comfortable. We will absolutely be staying there again in the future.
Bodde här 3 nätter i april 2024

2/10 Väldigt dåligt

Mitchell

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
This property is in a great location and seems to be relatively affordable BUT... My wife and I stayed with them for a Saturday and Sunday night over this past weekend. The weather was cool on Saturday, but we noticed our room was pretty warm that night. After realizing the next morning that our AC unit was out of order, we notified the front desk. They sent a technician up to work on it at some point that day while we were out. We were told it was fixed and good to go. That night when we returned it was still broken. I notified the front desk of the issue again and was told they were going through a 'shift change' but would send someone up ASAP. A technician arrived at our room to check on the unit a little after 11:00 PM. After working on it for about half an hour, he determined that it was out of order and there was nothing they'd be able to do to fix it that evening. The hotel was unable to move us to another room and the room we stayed in that night reached over 80 degrees. I readdressed this with the front desk the next morning. I was surprised by two things: 1) Between the technician who had worked on our room and the different staff members who I had discussed the issue with the day before- there was absolutely no documentation that we had been having this issue. It was like they were hearing it for the first time. 2) The staff absolutely did not care that we had this problem. I would absolutely avoid staying here.
Bodde här 2 nätter i april 2024

4/10 Dåligt

Max

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Hotel is dated and our room was run down and dirty. We had a problem with our room which was not adequately addressed.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Selcuk

Gillade: Boendets skick och faciliteter
Impeccable
Bodde här 1 natt i april 2024

8/10 Bra

Krystin

Reste i grupp, Reste med sin partner
Gillade: Renlighet
Gillade inte: Bekvämligheter
Our hallway in front of room was so dark we couldn’t even unlock the door without shining a light to help insert keycard. They had hallway lights in the hallway but of course our room was a corner room with no light. Also rooms were spacious but very warm. It was a beautiful day out and it felt better outside than inside if that tells you how warm that room was. I like the theme for the hotel but bathrooms were so dark due to lighting that it made it hard to get ready.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Matthew

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice
Bodde här 2 nätter i april 2024

8/10 Bra

frank

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooftop is a must drinks a bit pricy but the view. Would go back
Bodde här 2 nätter i april 2024

8/10 Bra

Kyle

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Amazing stay, the location was perfect! The room was great. The only issue was the water pressure in the shower and the sink in the bathroom. They both were very little to none. The shower grout was cracked and busted, the ceiling looked like there was past water damage and a quick fix was done. Other than that it was fine
Bodde här 2 nätter i april 2024

8/10 Bra

Lewis

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good value and super convenient to culture, transportation. My one "complaint" is the window covering could not be raised without a jury-rigged arrangement using thread - the chain which should raise it was not connected. Staff were very friendly and helpful. Bonus is the gelato shop next door open for late night treats.
Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

Brian J

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024

6/10 Okej

Kate

The room was quite stuffy. When the curtain was closed at night to block out the light it would cover the HVAC unit and no air would circulate.
Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

Ni

Reste i grupp
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Give one star for hotel location, other than that nothing good about this hotel. Booked a two bed junior suite for one night, got rm 1112, it’s so noisy, an air conditioning machine outside the window running non stop, make sleeping impossible. Went to front desk for help, was told nothing they can do, and with a non apologetic attitude. Hallway decor is weird like a horror movie scene, room is dark, bathroom is super tiny not clean. Stayed quite a few hotels in the area, JW Marriott, Sheraton, etc, this hotel is the worst, bad service with high price
Svar från The Empire Hotel 30 apr. 2024
Thank you Ni for your review! We do value your feedback. Your experience is not on par with the level of service we're accustomed to providing. We regret that we didn't meet your expectations regarding the maintenance issues. Kindly be informed that we are currently undergoing numerous renovations to enhance the appeal and bring a contemporary touch to our hotel. We ask that you reach out to us directly on any future stay. We will assure that you will have a memorable stay.

10/10 Fantastiskt

Charlotte

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice staff. Clean building. Very small room but comfortable.
Bodde här 1 natt i april 2024
Svar från The Empire Hotel 30 apr. 2024
Thank you Charlotte for you 5 star review! It seems you appreciated our attentive staff, and the comfortability of our rooms

2/10 Väldigt dåligt

Rebecca

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The outlets electrical outlets didn’t work in our bathroom and half of the room. Our AC quit working on our last day and night. After maintenance trying to fix it twice, at 2:00 a.m the front desk finally gave us another room but told us we had to be out by 9:00 a.m. and when we got into that room the a.c. Did not work either. We were planning to reserve a block of rooms here next summer for a wedding, but will now look elsewhere. We asked to have our last night comped but the hotel said they could not because we booked through Expedia. Very disappointing.
Bodde här 3 nätter i april 2024

6/10 Okej

Francisco

Reste i grupp
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The lobby and the rooftop bar gives the impression of better facilities. Best used as a place to sleep. My main issue was the bathroom. The shower head was not secured to the ceiling. The paint around it was pealing away. They had cracked tiles, missing grout, and the shower curtain was not tall enough to prevent water from escaping. The door was also difficult to shut. So we had to fiddle with it to make it close properly. Very centrally located to subway. The people were nice. 8/10 would stay again.
Bodde här 3 nätter i april 2024

8/10 Bra

christina

Gillade: Personal och service
The hotel and rooms are quite old and need updating and repair. There is no sound insulation but overall the stay was fine. The location can’t be beat. Staff was kind and accommodating
Bodde här 3 nätter i april 2024
Svar från The Empire Hotel 29 apr. 2024
Thank you Christina for your review. We're delighted to know you enjoyed our attentive staff our convenient location.We are sorry about the inconvenience you experienced. Please note, we are undergoing many renovations to uplift our aesthetic and modernize our hotel. We can't wait to welcome you back to the Empire Hotel.

10/10 Fantastiskt

Aileen, San Juan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från The Empire Hotel 30 apr. 2024
Thank you Aileen for your 5 star review!

6/10 Okej

NORMA

Affärsresenär
Gillade: Personal och service och bekvämligheter
Hotel Empire is centrally located in Manhattan. It’s in the heart of downtown and close to fine dining options and shops. It’s close to Julliard and the various shops. The hotel itself needs to be upgraded and improved. The staff however is super friendly and accommodating. The facilities could use a refresh especially bathrooms. Thank you to the wonderful staff who made me feel welcome and accommodated every request.
Bodde här 2 nätter i april 2024

8/10 Bra

anita

Gillade: Renlighet och personal och service
Bodde här 2 nätter i april 2024
Svar från The Empire Hotel 30 apr. 2024
Thank you Anita for your review!

10/10 Fantastiskt

Gretchen, Ft lauderdale

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It's all about location, location, location. If you're in the city for opera, Symphony, or ballet, even plays, they're all across the street. No Uber, no taxi needed. Also walkable to great restaurants and shopping in Time Warner Center and Central Park.
Bodde här 2 nätter i april 2024
Svar från The Empire Hotel 29 apr. 2024
Thank you Gretchen for your review! We're delighted to know you enjoyed our convenient location. We are delighted to have you as our valued guest.

10/10 Fantastiskt

Paula, Princeton unction

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect for a short stay & convenient to the upper midtown of NYC.
Bodde här 2 nätter i april 2024
Svar från The Empire Hotel 29 apr. 2024
Thank you Paula for your review! We're delighted to know you enjoyed our convenient location. We are delighted to have you as our valued guest.

4/10 Dåligt

Dee

Safe was broken in my room. Staff had bad attitude regarding fixing it. Finally finished around midnight. Problem was desk and rude security guard, not other staff. I had to call house keeping too to clean up the mess left from placing a new safe. Truly poor whining weekend desk service.
Bodde här 3 nätter i april 2024
Svar från The Empire Hotel 30 apr. 2024
Thank you Dee for your review. We highly value your feedback and take pride in our staff's ability to enhance our guests' experiences.However, it has come to our attention that certain aspects of your visit did not meet the high standards of service we strive to maintain. We sincerely regret any inconvenience this may have caused and acknowledge that your experience was not reflective of the quality we aim to deliver. Ensuring the satisfaction and happiness of our guests is paramount, and we are committed to addressing the concerns you have raised in an appropriate manner.

2/10 Väldigt dåligt

Michael

Gillade inte: Personal och service och boendets skick och faciliteter
I had to leave the hotel and check in someplace else because my heat was broken and they refused to refund me. The property photographs reasonably well but is kind of a dump. It’s shabby and ill kept. My room faced an interior shaft and noise is unbearable. Location is good. Do not recommend.
Bodde här 1 natt i april 2024
Svar från The Empire Hotel 29 apr. 2024
Hello Michael, We regret that we didn't meet your expectations. We do appreciate the feedback as it helps us strive for improvement. Kindly be informed that we are currently undergoing numerous renovations to enhance the appeal and bring a contemporary touch to our hotel. We ask that you reach out to us directly on any future stay. We will assure that you have a memorable stay.

10/10 Fantastiskt

Jonathan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från The Empire Hotel 29 apr. 2024
Thank you for Jonathan for your review! We are delighted to have you as our valued guest.

8/10 Bra

Genesis

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was overall great experience
Bodde här 2 nätter i april 2024
Svar från Empire Management 27 apr. 2024
Thank you for providing your positive feedback, we value you as our guest and hope to welcome you back in the near future!

8/10 Bra

Daniel J

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good hotel for the price we paid. Staff was excellent! Our room was great in that it had two doubles and a pool out couch so that it could accommodate my wife and three kids and me. But the shower had no pressure, shelf in the shower for the soup and shampoo was falling off and there was no coffee in the rooms or hotel. They also had no kitchen in the hotel so you couldn't get food. Otherwise, I really enjoyed my stay. Great area in NYC! So convenient.
Bodde här 3 nätter i april 2024
Svar från The Empire Hotel 29 apr. 2024
Hello Daniel, thank you for taking the time to write a review! We loved that you enjoyed our convenient location and our attentive staff!We do value your feedback. We regret that we didn't meet your expectations regarding the shower issues. Kindly be informed that we are currently undergoing numerous renovations to enhance the appeal and bring a contemporary touch to our hotel, and we look forward to the opportunity to welcome you again and demonstrate our commitment to excellence.

8/10 Bra

Joseph

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från The Empire Hotel 29 apr. 2024
Thank you for Joseph for your review! We look forward to the opportunity to welcome you again at The Empire Hotel and demonstrate our commitment to excellence!

6/10 Okej

Mohammad

Gillade: Personal och service
Gillade inte: Renlighet
Hotel was very dusty. Loud, construction, police sirens, washrooms in the room weren’t really up to my standards. They shouldn’t be charging that much for an uograded motel 6 type hotel
Bodde här 1 natt i april 2024
Svar från MJ 27 apr. 2024
Thank you for sharing your recent experience with us. Thank you for choosing The Empire Hotel NYC!

2/10 Väldigt dåligt

Melissa, Forest Hills

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
This Hotel is a Motel. The rooms are extremely outdated and there’s stains on curtains and carpets. The bathroom was appalling, cracks everywhere and was so outdated.
Bodde här 1 natt i april 2024
Svar från MJ 27 apr. 2024
We are sincerely regretful to hear your stay was less than acceptable. We are currently undergoing many renovations and changes to uplift our hotel. Please allow us another opportunity, we would love to make this right by you and welcome you back

10/10 Fantastiskt

Mansi

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice
Bodde här 3 nätter i april 2024
Svar från MJ 27 apr. 2024
We so pleased to know that we exceeded your expectations! Please visit us again soon. Thank you for choosing The Empire Hotel NYC!

10/10 Fantastiskt

Loreina

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Empire Management 27 apr. 2024
Thank you for providing your positive feedback, we value you as our guest and hope to welcome you back in the near future!

8/10 Bra

justin

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was nice inside, room was very clean. A little dated on some things but overall very nice. I wish I asked for a different room mine was facing the street and it was loud. PJ Clarke restaurant attached to the hotel has great food and it’s a great area…I’d stay there again for sure
Bodde här 1 natt i april 2024

8/10 Bra

Ada

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Empire Management 27 apr. 2024
Thank you for providing your positive feedback, we value you as our guest and hope to welcome you back in the near future!

8/10 Bra

Susan, Kula

Gillade: Renlighet och personal och service
Empire Hotel is a classic older hotel with a lot of character. It was close to restaurants and shops and very walkable. With any older hotel, there was some dated features that could use some updating, but not that important. The AC in our room was not working, so it became hot and uncomfortable. Engineering tried to repair, but they couldn't fix it. We just left the windows open all night, which caused some additional noise in the room.
Bodde här 1 natt i april 2024
Svar från MJ 27 apr. 2024
Apologies for any shortcomings you may have incurred. We are pleased to know we exceeded your expectations with service and your overall stay. We have looked into the details of your reservation and has since been resolved. Thank you for choosing The Empire Hotel NYC!

8/10 Bra

Regan, Woodbury

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
n/a
Bodde här 1 natt i april 2024
Svar från The Empire Hotel 29 apr. 2024
Thank you Regan for your review.

6/10 Okej

Edwin

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
It was pretty good but, the services provided were not available like breakfast included and another thing was TV does not work and the A/C is on 24/7
Bodde här 2 nätter i april 2024
Svar från The Empire Hotel 30 apr. 2024
Thank you Edwin for your review! Your feedback is gratefully received, as it helps us strive for improvement. We love that you enjoyed our property. Please note, we are undergoing many renovations to uplift our aesthetic and modernize our hotel. Please visit us again, we would like the opportunity to see what we can do to better your stay.

8/10 Bra

Eugene, Highland Park

Reste med sin partner
Good location to walk to Central Park.
Bodde här 4 nätter i april 2024
Svar från The Empire Hotel 25 apr. 2024
Thank you Eugene for your review! We love that you enjoyed our convenient location.