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Recensioner av Hilton New York Times Square

4 out of 5
Hilton New York Times Square
234 West 42Nd Street, New York, NY

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 676 av 1286 recensioner" "
8 - Bra i betyg. 290 av 1286 recensioner" "
6 - Okej i betyg. 145 av 1286 recensioner" "
4 - Dåligt i betyg. 87 av 1286 recensioner" "
2 - Väldigt dåligt i betyg. 88 av 1286 recensioner" "

8,8/10

Renlighet

8,4/10

Personal och service

8,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Fantastic location, good breakfast. Hotel is a bit outdated but overall ok.
Bodde här 2 nätter i september 2023
Svar från Customer Service 29 sep. 2023
Thank you for sharing your feedback. It's delightful to hear that you appreciated the wonderful location and breakfast at the Hilton New York Times Square. We strive to create a comfortable environment and we're happy you found it satisfactory even while we acknowledge your sentiments about the decor. We value your comments and look forward to the possibility of serving you again.

2/10 Väldigt dåligt

Verifierad resenär

Reste i grupp
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet och boendets skick och faciliteter
Överpris hotell. Vi hade bokat rum för 3 personer, de enda dom erbjöd var ett rum med en kingsize säng för 3 personer, skulle kosta 50 dollar extra per natt om vi skulle få en säng till rummet för tredje man. Istället bytte vi rum till 2 sängar och det kosta 30 dollar extra per natt. Förövrigt så var rummen Väldigt äckligt och gammalt. Rummen kändes inte alls rena, hur mycket man än städa där så var det äckligt och gammalt.
Bodde här 3 nätter i september 2023
Svar från Customer Service 19 sep. 2023
Vi är ledsna över att höra om din mindre än perfekta vistelse. Vi beklagar förväxlingen med ditt rums sängarrangemang och erkänner att extra kostnader kan ha kommit som en överraskning. Dessutom är det olyckligt att städningen och skicket på ditt rum verkade saknas. Vi har ett engagerat underhålls- och städteam som arbetar hårt för att underhålla våra rum. Se till att dina kommentarer har tagits på allvar och kommer att vägleda våra förbättringsarbete. Vi hoppas att du kan ge oss en ny chans i framtiden.

6/10 Okej

Yerania L Santell

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Requiere mantenimiento y modernización
Bodde här 1 natt i april 2024
Svar från Customer Service 30 apr. 2024
Yerania L Santell, gracias por compartir su experiencia. Lamentamos que haya encontrado aspectos de nuestro hotel que necesitaran atención y actualizaciones. Su opinión es valiosa para nosotros y nos ayuda a mejorar. Esperamos tener otra oportunidad de brindarle una mejor experiencia en el futuro.

6/10 Okej

Dandan

Reste med sin partner
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
This hotel is located in Time square, great location, in middle of everything. However the hotel is going through renovation, only one elevator is working. There restaurent is not partically working. The entry of the hotel is terrible, if you are not looking closely, you will pass it by.
Bodde här 4 nätter i april 2024
Svar från Customer Service 30 apr. 2024
Dandan, it's commendable that you recognized our prime location in the heart of the city. We appreciate the patience you exhibited during times of renovation as we continually seek to enhance our guest experience. It is regrettable to hear that you had difficulty locating the entrance and were inconvenienced by the limited availability of our elevator and restaurant facilities. Thank you for taking the time to share your feedback. It will be used as a reference in our continuous improvement efforts.

10/10 Fantastiskt

Safiullah, HAMILTON

Reste med sin partner
Gillade: Renlighet och bekvämligheter
I liked how it was in Times Square. I did not like how they were doing renovations. Elevator was down a couple days, which caused lineups and delay.
Bodde här 7 nätter i april 2024
Svar från Customer Service 29 apr. 2024
Safiullah, it's wonderful to know you appreciated the Hilton New York Times Square's prime location. We understand that the renovations could have impacted your stay, and it's a regretful situation when routine improvements result in inconvenience. We appreciate your patience with the elevator issue and hope to welcome you back soon, where you can benefit from these enhancements.

2/10 Väldigt dåligt

Maulik

Affärsresenär
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Hotel lobby and Common areas are under construction but that is not mentioned anywhere at the time of the booking. Front desk staff was ok but it was extremely busy and only 1 maybe 2 pop up counters were open. George at the time of the check in was helpful however another lady was rude and did not seem to care when I called because it was extremely loud with construction taking place at 5:30am. I’ll avoid this place moving forward. For $400 a night you can get much better hotel in this area.
Bodde här 2 nätter i april 2024
Svar från Customer Service 27 apr. 2024
Maulik, we regret to hear about your less than satisfying experience and your disappointment with various aspects of your stay. We appreciate your positive comments about George; it's good to know that his service was helpful. Apologies for any inconvenience you may have experienced due to renovations and unexpected noise during your visit. To ensure a more enjoyable stay for all our guests, we address staffing and noise control as part of our continuous improvement process. We hope for the opportunity to give you a more enjoyable experience in the future.

8/10 Bra

elise

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The location is great , but they don’t offer parking. Some of the staffs are great but some no, breakfast didn’t have much options , I should add that hotel was under construction and we wait for elevator every single time.
Bodde här 2 nätter i april 2024
Svar från Customer Service 26 apr. 2024
Elise, thank you for sharing your experience at Hilton New York Times Square. It's delightful to hear that you appreciated our prime location. We understand that the absence of on-site parking might be inconvenient for some guests, and we're working on improving the elevators' efficiency during our renovation period. We also hear your feedback about some of our team members and breakfast options. Your remarks will guide us while enhancing our services, and we hope to impress you on your next visit.

10/10 Fantastiskt

Charles

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything
Bodde här 4 nätter i mars 2024
Svar från Customer Service 26 apr. 2024
Charles, it's wonderful to hear that your stay at the Hilton New York Times Square was thoroughly delightful. We're always pleased to offer our guests an exceptional experience. We hope to have the pleasure of welcoming you back on your future travels.

10/10 Fantastiskt

Flavio, Lakeland

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Second time staying here. Cool place to stay with great looking rooms.
Bodde här 3 nätter i mars 2024
Svar från Customer Service 24 apr. 2024
Flavio, it sparks joy to know you chose to stay again at Hilton New York Times Square and were pleased with our unique rooms. We're thrilled you found the hotel to be an engaging place for your stay and look forward to your next visit.

4/10 Dåligt

Ishtiak

Reste med familj och småbarn
Gillade inte: Boendets skick och faciliteter
Sink were broken, and the door was very much broken and hard to close
Bodde här 1 natt i april 2024
Svar från Customer Service 24 apr. 2024
Ishtiak, we're truly sorry to hear about the issues experienced with the bathroom facilities and the door. We'd like to assure you that our team members are dedicated to fixing such issues promptly for an improved guest experience. We hope for an opportunity to better serve you in the future.

10/10 Fantastiskt

Martina

Reste med familjen
Great location in time square. Easily accessible to grand central station and also very close to 42nd street subway stop. Hotel was very clean. Staff was friendly. Will stay here again.
Bodde här 2 nätter i april 2024
Svar från Customer Service 22 apr. 2024
Martina, we're delighted to hear your positive feedback about your stay at Hilton New York Times Square. It brings us joy to know that our prime location provided easy access to Grand Central Station and 42nd Street Subway Stop. We're equally thrilled to know you found our hotel immaculate, and our friendly team members made your stay enjoyable. We're already looking forward to your next visit.

10/10 Fantastiskt

Zainab

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing experience
Bodde här 3 nätter i april 2024
Svar från Customer Service 19 apr. 2024
Zainab, it's heartening to hear you had an amazing experience at Hilton New York Times Square. We appreciate your kind words and eagerly await your next visit.

10/10 Fantastiskt

Sylvia

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The room was very clean and spacious. Even though the hotel is under construction, the staff was very organized accommodating.
Bodde här 3 nätter i april 2024
Svar från Customer Service 17 apr. 2024
Sylvia, it's heartening to know you found the rooms at Hilton New York Times Square to be both neat and expansive. We're proud of our team members for maintaining their organization and guest-focused approach despite ongoing improvements. Your encouraging words fuel our dedication to providing an exceptional stay. Thank you!

4/10 Dåligt

Philippe

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Personnel très désagréable, hormis le personnel en charge du ménage et des bagages. Le "petit déjeuner" est une grosse arnaque, à ne surtout pas prendre. Les chambres sont très confortables et l'emplacement parfait pour les balades.
Bodde här 5 nätter i april 2024
Svar från Customer Service 18 apr. 2024
Philippe, c'est décevant d'apprendre que vous ayez trouvé certains aspects de votre séjour peu satisfaisants. Votre insatisfaction quant à l'offre du petit-déjeuner et au comportement de certains membres de notre équipe est regrettable. Sur une note plus positive, il est réconfortant de constater que nos services d'entretien ménager et de manutention des bagages, le confort de nos chambres et notre emplacement privilégié répondent à vos besoins. Nous transmettrons certainement vos réflexions à notre équipe pour garantir que nous nous améliorons et offrons une meilleure expérience à l'avenir.

10/10 Fantastiskt

Ivette

Bodde här 1 natt i april 2024
Svar från Customer Service 17 apr. 2024
Ivette, thank you for choosing the Hilton New York Times Square for your stay. It's wonderful to see your high rating for us and we hope your visit was filled with great moments. We eagerly look forward to welcoming you back in the future. Safe travels!

8/10 Bra

Raymundo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Desayuno muy caro considerando el menu que dan
Bodde här 1 natt i april 2024
Svar från Customer Service 15 apr. 2024
Raymundo, es maravilloso ver tu calificación de servicio para el Hilton New York Times Square. Agradecemos sus comentarios sobre el precio del desayuno en relación con la selección ofrecida. Para nosotros es importante ofrecer un valor excepcional a nuestros huéspedes. Su comentario nos ayudará a evaluar nuestras ofertas y estructura de precios. Le agradecemos que nos haya elegido y esperamos volver a ser su anfitrión en el futuro.

8/10 Bra

paul

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We will come back here when we go to New York
Bodde här 1 natt i april 2024
Svar från Customer Service 15 apr. 2024
Paul, it's heartening to hear your plans to return to Hilton New York Times Square on your future trips. We look forward to welcoming you back for another memorable stay.

10/10 Fantastiskt

Heather, Jacksonville

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fabulous location! Big rooms with Times Square view. I appreciate having the safe and fridge in the room. The housekeeping lady was very friendly and helpful. Thank you, I would recommend!
Bodde här 2 nätter i april 2024
Svar från Customer Service 15 apr. 2024
Heather, we're overjoyed to read about your enjoyable stay at the Hilton New York Times Square. Our team is delighted that our ideal location, spacious rooms, and in-room amenities added to your comfort. It's great to hear that you found our housekeeping team member amiable and cooperative. We're immensely grateful for your recommendation, and we look forward to welcoming you back for more memorable experiences.

2/10 Väldigt dåligt

Ian

Gillade inte: Personal och service
Bodde här 3 nätter i april 2024
Svar från Customer Service 16 apr. 2024
Ian, we're sorry to learn that your experience did not meet your expectations. If you would like to share more about your stay and any specific issues you faced, it’d be greatly appreciated. We are committed to making continuous improvements and your feedback is very valuable to us.

6/10 Okej

Jason

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Customer Service 16 apr. 2024
Jason, we noticed you left a neutral rating on Expedia for your stay with us. We would greatly appreciate any further insights you could provide, as feedback is essential in our continuous efforts to enhance our guest experience. We hope to welcome you back and improve upon your last stay.

10/10 Fantastiskt

Kherlen

Gillade: Boendets skick och faciliteter
Good
Bodde här 1 natt i april 2024
Svar från Customer Service 14 apr. 2024
Thanks for the perfect rating, Kherlen!We're pleased to hear that you have fully enjoyed your stay at Hilton New York Times Square, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Fantastiskt

Daisy

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very quiet. Quick check in. Clean room overall.
Bodde här 1 natt i april 2024
Svar från Customer Service 14 apr. 2024
Daisy, we're delighted to hear about your enjoyable stay at the Hilton New York Times Square. It's heartening to know that you appreciated our swift check-in process and the cleanliness of the rooms. We strive to ensure our guests have a tranquil and pleasant experience. Thanks for sharing your review. We eagerly await your next visit.

8/10 Bra

Kendra

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very pleasant
Bodde här 2 nätter i april 2024
Svar från Customer Service 13 apr. 2024
Kendra, it's heartening to hear that our team members at Hilton New York Times Square made a positive impression. We always aim to foster a welcoming environment. Thank you for your kind words.

10/10 Fantastiskt

Patrice

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, spacious rooms for NYC. Close to food and shopping. Polite, responsive staff.
Bodde här 3 nätter i april 2024
Svar från Customer Service 13 apr. 2024
Patrice, it's wonderful to hear you enjoyed your stay at the Hilton New York Times Square. We're thrilled the size of our rooms pleased you and that our prime location offered easy access to dining and retail options. Your positive comments about our courteous and prompt team members are much appreciated. Thank you for your review and we look forward to accommodating you on your next visit to NYC.

2/10 Väldigt dåligt

LORENA

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Customer Service 14 apr. 2024
Thank you for sharing your feedback, Lorena.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

2/10 Väldigt dåligt

Jacob

Bodde här 2 nätter i april 2024
Svar från Customer Service 1 maj 2024
We appreciate the feedback, Jacob.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

6/10 Okej

Donald, Tucker

Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Average, if that.
Bodde här 1 natt i april 2024
Svar från Customer Service 11 apr. 2024
Donald, it seems you had an unremarkable experience during your stay. We always strive to offer a more compelling and appealing visit for our guests. We appreciate your feedback and will pursue steps to improve future experiences.

4/10 Dåligt

Marlon

Gillade inte: Personal och service
Bodde här 2 nätter i april 2024
Svar från Customer Service 11 apr. 2024
Marlon, we noticed you gave us a lower score and are disheartened to see that. We prioritize our guest's experiences and would appreciate more insight on how we might have missed the mark during your stay. With your feedback, we can strive to ensure the fullest satisfaction for you and future guests.

4/10 Dåligt

Richard

Reste med familjen
Gillade inte: Bekvämligheter
Too much noise, they working in construction inside the hotel
Bodde här 1 natt i april 2024
Svar från Customer Service 10 apr. 2024
Richard, we understand how important a peaceful environment is during a stay. We're sorry to hear about the disturbance from construction work. Though we cannot pause necessary maintenance, we strive to keep the noise at a minimum and aim to inform our guests ahead of time. We appreciate your patience and understanding in this matter. Please do not hesitate to contact us ahead of your next visit so we can ensure a tranquil stay for you.

10/10 Fantastiskt

Shannon

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was nice and courteous.
Bodde här 5 nätter i februari 2024
Svar från Customer Service 10 apr. 2024
Shannon, it's wonderful to hear that you had a positive experience at Hilton New York Times Square. Our team members aim to provide courteous service to ensure guest satisfaction. We look forward to welcoming you back on your next visit to the city.

6/10 Okej

Steven

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
The hotel is going through a major remodel that has no restaurant, limited grab and go food. No room service. Really disappointing that we weren’t notified before reservations. The pictures on Expedia were not accurate.
Bodde här 4 nätter i april 2024
Svar från Customer Service 10 apr. 2024
Steven, thank you for sharing your feedback. It seems the ongoing renovations and limited dining options have affected your stay, for which we sincerely apologize. While continuous improvements are aimed to enhance guest experience, we regret the insufficient communication regarding these temporary changes. Regarding the images displayed, we appreciate you noting this and it will be looked into to ensure accuracy is upheld. Thank you for your understanding and your valued input.

8/10 Bra

Crystabella

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The entrance was too vague and there aren't many options to eat or drink when in the hotel, building elevator was in repair so it was a bit inconvenient. But the staff and the room were great.
Bodde här 2 nätter i april 2024
Svar från Customer Service 10 apr. 2024
Crystabella, it's wonderful to hear that you appreciated our team members and room quality at the Hilton New York Times Square. We acknowledge the uniqueness of our entrance and your feedback regarding the limited dining options. We also understand that our elevator updating process could have caused slight disruptions. Your experience gives us valuable insights as we continually work to enhance our guest experience. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Alexis, Tegucigalpa

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2024
Svar från Customer Service 10 apr. 2024
Alexis, it's wonderful to see your top marks for Hilton New York Times Square. We're thrilled that you enjoyed your experience with us and we're looking forward to making your next visit just as memorable. Thank you for choosing our hotel, we value your feedback.

10/10 Fantastiskt

Gloria

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel is in a prime location. It is reasonabley priced. This is the second time that i’ve booked this hotel. Very satisfied!
Bodde här 4 nätter i april 2024
Svar från Customer Service 9 apr. 2024
Gloria, we're thrilled to hear that you chose to stay with us at Hilton New York Times Square for a second time and had a satisfying experience. It's wonderful to know that you appreciate our prime location and reasonable pricing. We appreciate your continued patronage and look forward to welcoming you back for yet another memorable stay.

2/10 Väldigt dåligt

Kevin

Bodde här 1 natt i april 2024
Svar från Customer Service 29 apr. 2024
We appreciate your feedback, Kevin.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

4/10 Dåligt

Brandon

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
took forever to check in, staff enetred in my wrong last name so I couldn't access Wi-Fi, the front desk didnt answer the phone when we needed a bottle opener, and there was a broken glass placed beside the coffee machine .
Bodde här 1 natt i mars 2024
Svar från Customer Service 8 apr. 2024
Brandon, we regret to hear about the inconveniences you experienced during your stay. We understand that aspects such as slow check-in, issues with Wi-Fi access, and the unavailability of necessary amenities can impact your stay, and for this, we apologize. Please know, these instances are not reflective of our usual service standards. Both our front desk team members and room service colleagues are typically more vigilant. We take your observations seriously and assure you that necessary checks will be carried out to avoid any such incidents in the future. Your feedback is crucial in helping us improve.

10/10 Fantastiskt

Maribel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is our second time here and it will not be our last time. We love the location closed to Times Square but not in time square. All staff were great. In particular Mr. Bobur (I hope I spelled it right). He makes great drinks and very attentive even when he was by himself and busy. One night my wife left her Jacket at the Bar. Mr. Bobur saw and gave it to the front desk along with our room number. Next morning I went to the front desk they returned it to us. Yes!!! I highly recommend this Hotel. No issues with the room. Bed was comfortable. We asked for a high room and we got floor 38; excellent views!!! As I said we will return!!!
Bodde här 3 nätter i april 2024
Svar från Customer Service 8 apr. 2024
Maribel, it brings immense pleasure hearing how much you enjoyed your repeat visit at Hilton New York Times Square. Your acknowledgment of our fantastic location and our team's stellar service is very much appreciated. In particular, Bobur's dedication to creating a memorable experience for you at our bar. We are thrilled to know that your accommodations met your expectations, especially the sweeping views from your room. We eagerly anticipate your return in the future.

6/10 Okej

Leif

Reste i grupp, Reste med sin partner
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
The location around time square is pretty unbeatable if you’ve got places to be and people to see, but it’s also somewhat gritty. I also struggled with my interactions with the management regarding my discussion of the apparent presence of mold in the HVAC/heating and cooling system, which led to pretty unpleasant allergy symptoms. It was nice to be near broadway though, since that was the main reason for our trip.
Bodde här 4 nätter i februari 2024
Svar från Customer Service 4 apr. 2024
Leif, we appreciate you taking the time to share your experience. It's great to hear that our proximity to popular destinations like Broadway was advantageous for your trip. However, we regret to learn of your experiences with our management team and the challenges you encountered in your room. Know that we always strive to maintain the utmost standards of comfort, cleanliness, and customer service. We trust that any concerns regarding your room have been addressed and rectified. We hope that your primary reason for visiting - enjoying a Broadway show - was a highlight and would pave the way for a future trip.

10/10 Fantastiskt

Reachelle R, Valrico

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was amazing!!
Bodde här 3 nätter i mars 2024
Svar från Customer Service 3 apr. 2024
Reachelle, we're thrilled to see such positive feedback about your time at Hilton New York Times Square. It's wonderful to know that our team members added value to your stay. Your appreciation is certainly going to be a motivation for the team. Thank you for choosing us, we hope to welcome you back in the near future.

8/10 Bra

Sherise

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a 1 night stay it was very clean I slept well
Bodde här 1 natt i april 2024
Svar från Customer Service 3 apr. 2024
Sherise, thank you for choosing Hilton New York Times Square for your recent stay. We're glad to learn that you appreciated the cleanliness and had a good night's sleep. We hope to welcome you back for a longer visit in the future.

8/10 Bra

Brigitte

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
No Restaurant, only a Market
Bodde här 6 nätter i mars 2024
Svar från Customer Service 1 apr. 2024
Brigitte, it's delightful to hear you appreciated your stay at Hilton New York Times Square. We apologize if the lack of an on-site restaurant wasn't ideal. The market is indeed a primary provision we offer, but we hope you also took advantage of the numerous dining options nearby. We look forward to hosting you again, promising you an even better experience.

4/10 Dåligt

Greg

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Room was not ready on time. Had to come back 3 times and wait for 2 hours just to get my room. Room itself had broken lights, sink, and toilet.
Bodde här 3 nätter i mars 2024
Svar från Customer Service 1 apr. 2024
Greg, we regret to hear that your experience at our hotel was not up to your expectations. We acknowledge your concerns regarding your room's readiness upon arrival and the subsequent issues you faced with several amenities. We aspire to provide exceptional service to all of our guests, and your feedback aids in improving these areas. We trust that our team will take the necessary steps to prevent future occurrences. We hope to have the opportunity to better serve you if your travels bring you back this way.

4/10 Dåligt

David

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Didnt have the correct room. Door lock didnt work. Bathroom is worn and dated
Bodde här 5 nätter i mars 2024
Svar från Customer Service 1 apr. 2024
David, we regret to learn about your recent troubles faced during your stay. Rest assured, the issues with the room type and door lock are not the standard we aim to uphold. Additionally, all feedback regarding the state of our facilities, including bathrooms, is duly noted and will be forwarded to the relevant department. We truly wish for another opportunity to serve you better next time.

10/10 Fantastiskt

Dedrie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was nice. I enjoyed my stay. The staff was friendly and helpful. The booked my tours which made it more convenient for me. I would recommend them to family and friends.
Bodde här 6 nätter i februari 2024
Svar från Customer Service 31 mars 2024
Dedrie, it's splendid to hear that you had an enjoyable experience with us at Hilton New York Times Square. We're glad you found our team members helpful and we appreciate you trusting us with your tour bookings. Encouragements such as yours mean a great deal to us. We eagerly look forward to the opportunity to serve you, your family, and friends in the future.

8/10 Bra

Lora

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Location was great! Walking distance to Times Square, Target and dining options.
Bodde här 3 nätter i mars 2024
Svar från Customer Service 31 mars 2024
Lora, it's wonderful to hear that you enjoyed the Hilton New York Times Square's prime location. We're glad it served as a convenient base for your city explorations. We appreciate your feedback and look forward to your next stay.

6/10 Okej

Orly

Reste med familjen
Electric outlets were falling out of the cabinets where they were supposed to be secured. Not all of them worked. Cleaning staff didn’t provide new cups for hot drinks. I would have expected more from a 4 star hotel.
Bodde här 2 nätter i mars 2024
Svar från Sarah Rose 30 mars 2024
Hello Orly, We are saddened to hear of your disappointment and condition of your room. I am following up with my team to ensure the room condition issues have been resolved and will work with our housekeeping staff to ensure we are providing better service in the further. Sincerely,

2/10 Väldigt dåligt

Maryana

Bodde här 1 natt i mars 2024
Svar från Customer Service 18 apr. 2024
Maryana, your feedback is crucial to us and we deeply regret that we did not meet your expectations. We earnestly seek to improve our service delivery and your feedback would greatly assist in that regard. Thank you for staying with us. We look forward to having another chance to better serve you next time.

10/10 Fantastiskt

Mark

Bodde här 1 natt i mars 2024
Svar från Customer Service 29 mars 2024
Mark, thank you for your superb rating for Hilton New York Times Square. We are thrilled that you had a positive experience and look forward to serving you again in the future. Safe travels!

10/10 Fantastiskt

Kiki

Bodde här 3 nätter i mars 2024
Svar från Customer Service 28 mars 2024
Kiki, it's wonderful to know you had a splendid stay at Hilton New York Times Square. We hope your experience was unforgettable and we look forward to welcoming you back soon.

8/10 Bra

Keith

Gillade: Renlighet, personal och service och boendets skick och faciliteter
when I booked in there additional taxes in addition to what I had already paid online. I'm sure there is an exclamation, but still annoying.
Bodde här 4 nätter i mars 2024
Svar från Customer Service 27 mars 2024
Keith, it's pleasing to note that your overall experience at Hilton New York Times Square was positive. It's understood that the additional taxes at check-in might have been confusing. This is standard across hotels for various city or local tariffs. We appreciate your understanding on this matter. We look forward to serving you again in the future.