Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 271 av 1004 recensioner" "
10 - Fantastiskt
271
8 - Bra i betyg. 244 av 1004 recensioner" "
8 - Bra
244
6 - Okej i betyg. 214 av 1004 recensioner" "
6 - Okej
214
4 - Dåligt i betyg. 129 av 1004 recensioner" "
4 - Dåligt
129
2 - Väldigt dåligt i betyg. 146 av 1004 recensioner" "
2 - Väldigt dåligt
146
7,0/10
Renlighet
7,4/10
Personal och service
6,4/10
Bekvämligheter
6,6/10
Boendets skick och faciliteter
6,8/10
Hållbarhet
Recensioner
8/10 Bra
Anders
Reste med familjen
29 sep. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra läge i centrala New York
Anders
Bodde här 4 nätter i september 2023
Svar från General Manager 30 sep. 2023
Dear Anders, Thank you for the generous review of your recent stay at the Holiday Inn Express New York City Times Square! We are pleased you found our location perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Warmest Regards,Laurie MiskoGeneral Manager
8/10 Bra
Nyamusi
Affärsresenär
5 juni 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Friendly and helpful staff.
Nyamusi
Bodde här 2 nätter i juni 2023
Svar från General Manager 6 juni 2023
Dear Nyamusi, Thank you for acknowledging our outstanding service at Holiday Inn Express New York City Times Square. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations. We hope to see you again soon!Warmest Regards,Laurie Misko,General Manager
4/10 Dåligt
Karin Anneli Jessica
29 maj 2023
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Karin Anneli Jessica
Bodde här 3 nätter i maj 2023
Svar från General Manager 31 maj 2023
Dear Karin, Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve.Warmest Regards,Laurie Misko,General Manager
2/10 Väldigt dåligt
Anna
20 maj 2022
Gillade inte: Renlighet och personal och service
Anna
Bodde här 6 nätter i maj 2022
Svar från General Manager 21 maj 2022
Anna, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Warmest Regards,
Laurie Misko,
General Manager
8/10 Bra
Laura, SARASOTA
30 apr. 2024
Gillade: Personal och service och boendets skick och faciliteter
B
Laura
Bodde här 3 nätter i april 2024
Svar från Michelle Acosta ~ Front Desk Manager 1 maj 2024
Dear Laura, We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 review. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future.
10/10 Fantastiskt
Linda
Reste i grupp
29 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Proximity’s
Linda
Bodde här 2 nätter i april 2024
Svar från Michelle Acosta ~ Front Desk Manager 30 apr. 2024
Dear Linda, Your 5/5 review fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to welcome you again and provide another outstanding experience.
10/10 Fantastiskt
Alexa
28 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Breakfast was great. Complimentary snacks and water bottles for every guest everyday at the front desk.
Alexa
Bodde här 3 nätter i mars 2024
Svar från Michelle Acosta ~ Front Desk Manager 29 apr. 2024
Dear Alexa, Thank you for choosing us and giving us a perfect 5/5 review. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.
6/10 Okej
Lisa
Reste med familjen
26 apr. 2024
Overall the hotel was average. It was convenient as it was close to Times Square. It was relatively clean and it was nice that it served breakfast, although it was pretty busy around the breakfast area in the mornings. There was nothing special about the hotel, but with the little time spent in the hotel, it served its purpose.
Lisa
Bodde här 5 nätter i april 2024
Svar från Michelle Acosta ~ Front Desk Manager 27 apr. 2024
Dear Lisa, Thank you for your recent stay and for rating us at 3/5. Your experience matters, and We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.
10/10 Fantastiskt
Karin
Reste i grupp
22 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location and breakfast.
Karin
Bodde här 3 nätter i januari 2024
Svar från Michelle Acosta ~ Front Desk Manager 22 apr. 2024
Dear Karin, Thank you for choosing to stay with us and for sharing your positive experience. Your 5/5 review means a lot to us, and we're thrilled to know that you had a pleasant stay. We're always striving for perfection, and we appreciate your feedback. Should you have any suggestions for improvement, please feel free to share. We hope to welcome you back soon!
10/10 Fantastiskt
Nora
Reste med familjen
16 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Second time staying here! Walking distance to subway & everything I needed in the heart of Times Square! Small room but clean beds, quiet and wholesome breakfast choices of carbs, dairy, juices, fruits of apples and bananas, scrambled eggs and sausages in the morning, save us $$, if you're not picky. Will choose the same hotel again.
Nora
Bodde här 5 nätter i april 2024
Svar från Valerie Abad-AGM 16 apr. 2024
Thank you for the great review!
8/10 Bra
Joe
16 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Trash and homeless along the street.
Joe
Bodde här 2 nätter i april 2024
Svar från Valerie Abad-AGM 16 apr. 2024
Dear Joe, Thank you so much for the positive review. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!
10/10 Fantastiskt
Omer
Reste med sin partner
15 apr. 2024
Gillade: Renlighet, personal och service och bekvämligheter
Great place!
Omer
Bodde här 1 natt i april 2024
Svar från Michelle Acosta ~ Front Desk Manager 15 apr. 2024
Dear Omer, Thank you for taking the time to review our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
4/10 Dåligt
Ayesha
13 apr. 2024
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Red stains in room. I can only assume blood. Changed room, and the next room had same issue. Staff were friendly and helpful though.
Ayesha
Bodde här 2 nätter i februari 2024
Svar från Michelle Acosta ~ Front Desk Manager 14 apr. 2024
Dear Ayesha, Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit. Sincerely.
6/10 Okej
Marc
11 apr. 2024
Gillade: Renlighet och personal och service
I liked the price. I did not like the view from my room
Marc
Bodde här 1 natt i april 2024
8/10 Bra
Chantal
Reste med familjen
10 apr. 2024
NA
Chantal
Bodde här 4 nätter i april 2024
Svar från Area General Manager 11 apr. 2024
Dear Chantal, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Holiday Inn Express New York City Times Square. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Warmest Regards,Laurie MiskoArea General Manager
6/10 Okej
JeanLuc Picard
9 apr. 2024
JeanLuc Picard
Bodde här 4 nätter i april 2024
Svar från Michelle Acosta ~ Front Desk Manager 29 apr. 2024
Dear Jeanluc Picard, We appreciate your choice to stay with us and for sharing your thoughts through a 3/5 rating. Your feedback is important to us, If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience.
8/10 Bra
Armando
8 apr. 2024
Gillade: Personal och service och boendets skick och faciliteter
Armando
Bodde här 4 nätter i april 2024
Svar från Michelle Acosta ~ Front Desk Manager 9 apr. 2024
Dear Armando, Thank you for choosing to stay with us and for sharing your positive experience. Your 4/5 score means a lot to us, and we're thrilled to know that you had a pleasant stay. We're always striving for perfection, and we appreciate your feedback. Should you have any suggestions for improvement, please feel free to share. We hope to welcome you back soon!
4/10 Dåligt
Maria
Reste med familjen
8 apr. 2024
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
No tenían hielo en ningunas de las máquina que están ubicadas en diferentes pisos
Maria
Bodde här 3 nätter i april 2024
Svar från Michelle Acosta ~ Front Desk Manager 8 apr. 2024
Dear Maria, Thank you for bringing this to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.We hope to welcome you back to an improved stay.
6/10 Okej
Donna
Reste med familjen
7 apr. 2024
Gillade inte: Personal och service
The size of the room could be better, top up of supplies had to be told twice and breakfast was the same daily and very limited.
Donna
Bodde här 4 nätter i april 2024
Svar från Michelle Acosta ~ Front Desk Manager 7 apr. 2024
Dear Donna, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope to welcome you back to an improved stay.
10/10 Fantastiskt
marlon
Reste med sin partner
6 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
the only bad thing was breakfast, they can make better breakast. all the is cold.
marlon
Bodde här 3 nätter i mars 2024
Svar från Area General Manager 6 apr. 2024
Dear marlon, We are happy you chose Holiday Inn Express New York City Times Square. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting city. We are sorry for the dissatisfaction you experienced with our breakfast, we will share this with our food and beverage team. We enjoyed having you as our guest, and we hope to see you again soon.Warmest Regards,Laurie MiskoArea General Manager
8/10 Bra
Sarah
Reste med familjen
5 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a great stay at the holiday inn express. It was just what we needed and more. Staff were very friendly and accommodating and one of the best hotels I have stayed in New York City
Sarah
Bodde här 3 nätter i april 2024
Svar från Area General Manager 6 apr. 2024
Dear Sarah, We are so grateful for your kind words and for claiming us as the most favorite hotel you have ever visited. It is always encouraging to receive positive feedback from our guests. We enjoyed your description of your time with us and the excellent service you received from our staff. It was a pleasure hosting you, and we hope you will choose to stay with us again the next time your travel brings you to New York.Warmest Regards,Laurie MiskoArea General Manager
10/10 Fantastiskt
Vera Lyn
4 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Vera Lyn
Bodde här 2 nätter i mars 2024
Svar från Area General Manager 6 apr. 2024
Dear Vera Lyn, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Holiday Inn Express New York City Times Square. We look forward to your return and wish you all the best with your future travels.Warmest Regards,Laurie MiskoArea General Manager
10/10 Fantastiskt
Holly
Reste med familjen
29 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was close to Times Square, quiet, and comfortable. I was able to adjust the heating/cooling for our room. We only had breakfast one day; and it was decent for hotel breakfast. It did have a lot of options. I really liked that I could text the front desk with questions and get an immediate response. I had wanted an extra blanket and it was brought up immediately and they also text the day we were arriving and could answer questions. They will also store luggage if you have a later flight out.
Holly
Bodde här 3 nätter i mars 2024
Svar från Michelle Acosta ~ Front Desk Manager 30 mars 2024
Dear Holly, Thank you for taking the time to review our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
8/10 Bra
Hector O
Reste med sin partner
29 mars 2024
Gillade: Bekvämligheter
.
Hector O
Bodde här 3 nätter i mars 2024
Svar från Vhe 29 mars 2024
Thank you for the great review!
10/10 Fantastiskt
Bobby
27 mars 2024
Bobby
Bodde här 2 nätter i augusti 2023
Svar från Valerie Abad-AGM 16 apr. 2024
Dear Bobby, Thank you so much for the positive review. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!
6/10 Okej
Chris
24 mars 2024
Chris
Bodde här 2 nätter i mars 2024
Svar från Michelle Acosta ~ Front Desk Manager 14 apr. 2024
Dear Chris, We appreciate your choice to stay with us and for sharing your thoughts through a 3/5 review. Your feedback is important to us, If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience.
8/10 Bra
Shemeka
Reste med sin partner
24 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in and check out was easy. The breakfast was great. Nice variety. We requested a refrigerator for our room and they brought it up. The heat worked well. They gave fee water, chips, and hot chocolate and coffee. That was much appreciated. I would recommended another elevator as it gets busy from tome to time. We had to take the stairs down 21 flights on the last day due to elevator issues. Otherwise it was a great stay!!
Shemeka
Bodde här 4 nätter i mars 2024
Svar från Michelle Acosta ~ Front Desk Manager 24 mars 2024
Dear Shemeka, Thank you so much for the fabulous review. We really appreciate your stay and sharing the word about us. We can't wait to welcome you again and provide an outstanding experience.
4/10 Dåligt
Tatsuki
Affärsresenär
22 mars 2024
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Dear Tatsuki, Thank you for sharing your review. Our guests' satisfaction and comfort are paramount, and we understand the importance of a reliable key card system. Please accept our apologies for any inconvenience you faced during your stay. It wasn't enjoyable to read that we did not meet your expectations. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Warmest Regards,Laurie MiskoArea General Manager
8/10 Bra
Sherece
20 mars 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Sherece
Bodde här 2 nätter i februari 2024
Svar från Michelle Acosta ~ Front Desk Manager 22 mars 2024
Dear Sherece, We are incredibly grateful that you took the time out of your busy schedule to post a review. We hope to have you back with us soon!
6/10 Okej
Loraine
19 mars 2024
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The rooms are small, requested a king size bed with a view, paid extra for the view, and I didn’t get a view. The room was very muggy and smelled like a wet dog has stayed in it. The prior night was very unhappy. Changed drones. The smell was a tad bit better but later on a lingered as well. Left a day early.
Loraine
Bodde här 2 nätter i mars 2024
Svar från Michelle Acosta ~ Front Desk Manager 19 mars 2024
Dear Loraine, Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced. We take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed.
10/10 Fantastiskt
caroline
Reste med familjen
18 mars 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent service, chambre propre.
L'ascenseur est lent et l'espace est petit.
Le déjeuner était très bien.
caroline
Bodde här 2 nätter i mars 2024
Svar från Michelle Acosta ~ Front Desk Manager 19 mars 2024
Dear Caroline, We are so happy to hear that you enjoyed your stay with us, and that our clean rooms and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.
4/10 Dåligt
Andre, East Angus
17 mars 2024
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Andre
Bodde här 2 nätter i mars 2024
Svar från Michelle Acosta ~ Front Desk Manager 18 mars 2024
Dear Andre, Thank you for posting a review of your most recent stay at our property. We hope that you will give us another opportunity to provide you with an improved stay. Please let us know if there is anything else we can do to make your future visit more comfortable.
8/10 Bra
Stacey
16 mars 2024
Gillade: Renlighet och personal och service
Room was clean and quiet. Location was perfect and the price was right. The breakfast was very good! The heat in the room was broken so we froze the first night because nobody came to fix it , then next day, once fixed it wouldn’t go off and we roasted. Tried again and this time a new technician fixed it properly so the second night was great. I would stay here again. Staff was friendly
Stacey
Bodde här 2 nätter i februari 2024
Svar från Area General Manager 16 mars 2024
Dear Stacey, It is nice to read that your stay with us was enjoyable on many levels. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. However, we apologize the heating system was not working perfectly, but we are glad that our maintenance team fixed the issue to your satisfaction. We value your business and hope to have the opportunity to welcome you back on a future visit.Warmest Regards,Laurie MiskoArea General Manager
8/10 Bra
François
Reste med sin partner
15 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Walkable to Times Square ande Broadway.
François
Bodde här 4 nätter i mars 2024
Svar från Michelle Acosta ~ Front Desk Manager 16 mars 2024
Dear Francois, We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, scores like yours are truly rewarding. We’d love to welcome you back soon, so don’t be a stranger. Thanks again!
8/10 Bra
MARK JOHNIE
11 mars 2024
Gillade: Renlighet
MARK JOHNIE
Bodde här 2 nätter i mars 2024
Svar från Area General Manager 17 mars 2024
Dear MARK JOHNIE, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Holiday Inn Express New York City Times Square. We'd love to host you again someday for yet another unforgettable visit.Warmest Regards,Laurie MiskoArea General Manager
8/10 Bra
Judith
Reste med familjen
10 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was pleased with our room but it had a musty smell. The staff was friendly and breakfast was great. My big issue was they billed my card twice and i had to go to the manager to get it fixed. Then when i checked out today, they had charged me a additional $197. I had already paid the amount Expedia told me it would costs. They owe me a refund but have not completed it as of this afternoon when i arrived back home. They said Expedia made two reservations for me. 6th-8th and then 9th. My paperwork from Expedia showed i was booked from 6th-10th. I will contact Expedia is the hotel doesn't correct this issue.
Judith
Bodde här 4 nätter i mars 2024
Svar från Michelle Acosta ~ Front Desk Manager 11 mars 2024
Hello Judith, Thank you for bringing this matter to our attention. We sincerely apologize for the billing discrepancy and the inconvenience it has caused you. We understand the frustration you must feel, and we are committed to rectifying this issue promptly. Management team has been notified, and I will personally investigate the matter to ensure a swift resolution. We will contact you directly to gather more information and provide a suitable resolution.
2/10 Väldigt dåligt
Prabal
10 mars 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Prabal
Bodde här 3 nätter i februari 2024
Svar från Michelle Acosta ~ Front Desk Manager 16 mars 2024
Dear Prabal, We appreciate the time you have taken to post a review. We are very sorry to hear that you didn’t have a great experience in our hotel. Our mission is to provide excellent guest experiences, so we are sorry to have let you down. We strive to improve with each and every stay and we hope to welcome you back to an improved stay.
6/10 Okej
Gisele
9 mars 2024
Gisele
Bodde här 2 nätter i mars 2024
Svar från Michelle Acosta ~ Front Desk Manager 10 mars 2024
Hello Gisele, Thank You for posting a review of your most recent stay at our property. You choosing to stay at our hotel means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out.
8/10 Bra
Run
6 mars 2024
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
Elevators are always full
Run
Bodde här 2 nätter i mars 2024
Svar från Michelle Acosta ~ Front Desk Manager 7 mars 2024
Dear Run, Thank you for posting a review on your recent stay at our property. We’re sorry the elevators was full. We’ll strive to do better by communicating high traffic times. We hope to welcome you back for an improved stay.
6/10 Okej
Evelyn
Reste i grupp
4 mars 2024
Gillade: Renlighet och personal och service
Debería mejorar el servicio del ascensor.
Evelyn
Bodde här 4 nätter i februari 2024
Svar från Michelle Acosta ~ Front Desk Manager 5 mars 2024
Hello Evelyn, Thank you very much for your honest review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the elevator that need updating. We hope to welcome you back to Holiday Inn Express Times Square.
8/10 Bra
Elizabeth
Reste med sin partner
3 mars 2024
Gillade: Personal och service
Convenient to our sightseeing itinerary with plenty of food & drink options within easy walking distance.
Staff were welcoming & customer service focused. Breakfast room was tight for the volume of guests. The staff were diligent refilling the food options.
Our room was clean with a comfortable bed. Plenty of towels & toiletry items.
We would not hesitate to rebook for our next Manhattan trip.
Elizabeth
Bodde här 3 nätter i februari 2024
Svar från Michelle Acosta ~ Front Desk Manager 4 mars 2024
Hello Elizabeth, Thank you for taking the time to leave us a post of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!
6/10 Okej
Kevin
1 mars 2024
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Shower take long long time to get hot.
I didn’t receive service room.
Kevin
Bodde här 2 nätter i februari 2024
Svar från Area General Manager 1 mars 2024
Dear Kevin, On behalf of our entire team, we apologize for not providing the hospitality you deserve. We are also sorry for not meeting your expectations regarding our dining services. We appreciate you sharing your concerns; please know we take your feedback seriously and will use it to improve our guest experience. We hope you will give us another opportunity to show you our dedication.Warmest Regards,Laurie MiskoArea General Manager
4/10 Dåligt
Destiny
Reste med familjen
29 feb. 2024
Gillade inte: Boendets skick och faciliteter
During our stay, one of the two elevators were broken. Because of this, going from our room on the 25th floor to the lobby took about 20 minutes each time. This was also because other guests were trying to leave the building/get to their rooms, and staff would override the elevator to get to specific floors. During peak hours, whenever we would press the elevator button, the light would disappear until we called the host stand.
Destiny
Bodde här 4 nätter i februari 2024
Svar från Valerie Abad-AGM 1 mars 2024
Dear Guest, Thank you for sharing your recent experience at our hotel. We understand your frustration and sincerely regret the temporary inconvenience. Thank you for your patience and understanding. We hope you give us another chance to show the improved stay.
10/10 Fantastiskt
Mike
Reste med sin partner
28 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very pleasant and helpful. Rooms we very clean
Mike
Bodde här 4 nätter i februari 2024
Svar från Area General Manager 29 feb. 2024
Dear Mike, We are flattered by your generous review of Holiday Inn Express New York City Times Square. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to New York.Warmest Regards,Laurie MiskoArea General Manager
4/10 Dåligt
john
24 feb. 2024
Gillade inte: Boendets skick och faciliteter
john
Bodde här 6 nätter i februari 2024
Svar från Michelle Acosta ~ Front Desk Manager 26 feb. 2024
Dear John, Thank you for sharing your recent experience at our property. We hope that you will give us another opportunity to provide you with an improved stay. Please let us know if there is anything else we can do to make your future visit more comfortable.
6/10 Okej
Jana
24 feb. 2024
Gillade: Renlighet
Jana
Bodde här 6 nätter i februari 2024
Svar från Michelle Acosta ~ Front Desk Manager 25 feb. 2024
Dear Jana, Thank you for posting a review on your recent stay at our property. We strive to improve with each and every stay and your feedback will help us do so. We hope to welcome you back soon.
6/10 Okej
Crystal
Reste med sin partner
21 feb. 2024
Great location. Elevators worked sporadically so at times there was long waits.
Crystal
Bodde här 3 nätter i februari 2024
Svar från Vhe 22 feb. 2024
Thank you for your review. We truly apologize for the inconvenience of the elevator.
6/10 Okej
Marcos
Reste med familjen
19 feb. 2024
Didn't like that we had to walk up & down 21 flights of stairs for 2 days because the elevator la didn't work
Marcos
Bodde här 3 nätter i februari 2024
Svar från Michelle Acosta ~ Front Desk Manager 19 feb. 2024
Dear Marcos, Thank you for your review. I’m sorry to hear you had a frustrating experience at our property, but I really appreciate you bringing this issue to my attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
10/10 Fantastiskt
Edgar, Zapopan, Jalisco
Reste med sin partner
15 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel needs urgently maintenance, rooms are good and enough space, but some linings and stuffs in the room are broken or damaged.
Our check in was early and they give us a room, but the lady in front desk was so rude and not kind.
But the lady in front desk when we meds the check out was wonderfully and helpfully
Edgar
Bodde här 2 nätter i februari 2024
Svar från Vhe 15 feb. 2024
Thank you for a great review. We have made a note of your comments, and we will take action to improve our service.
10/10 Fantastiskt
Wilda
Reste med familjen
13 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very nice
Wilda
Bodde här 4 nätter i december 2023
Svar från Vhe 14 feb. 2024
Dear Wilda, Thank you for the wonderful review of Holiday Inn Express New York City Times Square. We are thrilled to read about your stay and how much you enjoyed our location and room’s comfort. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more. We look forward to hosting you again on your next visit to New York.Warmest Regards, Valerie Abad- Assistant General Manager Holiday Inn Express