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Recensioner av Red Lion Inn & Suites Brooklyn

2 out of 5
Red Lion Inn & Suites Brooklyn
279 Butler Street, Brooklyn, NY

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 67 av 364 recensioner" "
8 - Bra i betyg. 143 av 364 recensioner" "
6 - Okej i betyg. 94 av 364 recensioner" "
4 - Dåligt i betyg. 34 av 364 recensioner" "
2 - Väldigt dåligt i betyg. 26 av 364 recensioner" "

7,8/10

Renlighet

7,6/10

Personal och service

7,2/10

Boendets skick och faciliteter

Recensioner

6/10 Okej

crister

Brooklyn rocks
When we got to the hotel, we were told that it was used as a shelter. However they paid for cabride to a neighbouring hotel: Holiday Inn, which suited us just fine. It was closer to commerce and transport. So I can't say anything about the Red Lion, but I'm happy they relocated us, because I didn't really like the neighbourhood.
Bodde här 6 nätter i juni 2018

10/10 Fantastiskt

Olivier

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
OK location, but great setting, staff, breakfast plus it was the cheapest...
Bodde här 6 nätter i oktober 2017
Hello Olivier, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Kind Regards, Jaz Velasquez Guest Service Supervisor

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel nicht zu empfehlen
Wir, zwei befreundete Ehepaare, hatten im September zwei Zimmer in dem Hotel gebucht und auch schon im voraus vollständig bezahlt. Bei Ankunft im Hotel und nachdem wir alle unsere Koffer schon aus dem Taxi ausgeladen hatten, wurde uns an der Rezeption des Red Lion Inn gesagt, dass das Hotel zur Zeit nicht verfügbar wäre und wir stattdessen in einem anderen Hotel einchecken sollten, und zwar im Holiday Inn Express in Brooklyn. Unser Taxifahrer war noch da und brachte uns dann ins Holiday Inn Express, das eine sehr gute Lage zur U-Bahn hat. Unsere Zimmer dort waren in Ordnung, nur leider wurde uns von diesem Hotel für ein Zimmer wieder der Zimmerpreis abgebucht, obwohl es schon im voraus bezahlt wurde. Hotels.com hatte uns 3 Tage vorher noch gemailt, dass unser Hotel Red Lion Inn zum Einchecken bereit stünde. Ich hätte aber erwartet, dass Hotels.com mich in diesem Fall informieren würde, dass das Hotel zur Zeit keine Zimmer zur Verfügung stellt. So hätten wir gar nicht erst dorthin fahren müssen, sondern gleich in das alternativ angebotene Hotel Holiday Inn Express. Ansonsten hat uns unser Aufenthalt in Brooklyn sehr gut gefallen.
Bodde här 2 nätter i september 2018

8/10 Bra

d, San Francisco, CA

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Location close to subway, and staff were for most part very nice. Breakfast included is nice option. There was flooding one night above our floor (we were on 3rd), so our neighboring room had to be disturbed for emergency repairs to be made -- from about 2am into the next day -- to our floor and, presumably, to others, including the lobby ceiling. But let's assume that was a one-off.
Bodde här 3 nätter i juli 2018

4/10 Dåligt

Stephanie, Avignon

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Proche station de métro
Nous avons été déplacé vers le hollyday inn express deux rues plus loin.... Et là nous sommes tombé sur un hôtel familial très bon petit déjeuner personnel sympa chambre propre et bonne literie quartier sympa possibilité de manger dans les alentours
Bodde här 7 nätter i augusti 2018

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Niet geweest is een daklozen centrum geworden.
Geen Hotel meer maar daklozen centrum, personeel aanwezig had wel een betere alternatief voor ons geregeld, eigenaar had het pand verkocht.
Bodde här 8 nätter i augusti 2018

2/10 Väldigt dåligt

Line

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Hotellet er lukket
Hotellet var lukket. Var blevet lavet om til herberg. Den i formation havde vi ikke fået. Vi fik henvist et andet hotel. Som vi var fuldt tilfredse med.
Bodde här 5 nätter i juli 2018

8/10 Bra

ADRIANO

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Muito boa
Quarto confortável, limpeza muito Boa. O café é farto, tipicamente americano. Pertinho de uma estação de metrô. Funcionários simpáticos. Próximo de vários bares e restaurantes.
Bodde här 11 nätter i juni 2018

8/10 Bra

Mirian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel cercano al metro
Este hotel no fue el de mi estancia nos enviaron a otro hotel... Pero el otro incluso tenía mejor ubicación
Bodde här 1 natt i juli 2018

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Personal och service
No room for my booking
I was told to go to a different hotel two blocks away. No advance notice about the hotel I booked being not able to accommodate my stay. Very strange without any real explaination on why it happened. The hotel I was directed to was even less helpful.
Bodde här 5 nätter i juni 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
they change me to holiday inn express
the stay in the holiday inn was great! they change because they were full
Bodde här 2 nätter i juli 2018

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
This is no longer a hotel. It is a Homeless Center. DO NOT BOOK this Hotel! We booked this hotel months ago and no one ever emailed or contacted us that it was no longer open to the public. It is a Homeless Center.
Bodde här 7 nätter i juni 2018

2/10 Väldigt dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
This hotel is now a flop house
This hotel had been sold 3 weeks prior to our arrival and we didn't even get an email about this. We had to check in at this now flop house and then travel about a mile to a Holiday Inn. The girl on the desk was very helpful but I am not amused that we had to find out about this when we got there. Some friends who were meeting us the next day also had to check in there despite being accommodated in the Holiday Inn. Very, Very poor service from Expedia.
Bodde här 6 nätter i juni 2018

8/10 Bra

Tommy, new Zealand

Gillade: Renlighet, personal och service och rummets bekvämlighet
Transferred to holiday Inn express
We got transfer to holiday Inn express Was in great location Easy access to train Food Nice clean hotel Good value Nice staff
Bodde här 2 nätter i juni 2018

2/10 Väldigt dåligt

Betsy Baer

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
OVERBOOKED OUR ROOM! Nowhere to stay!!!
TERRIBLE!!!!!!! DO NOT STAY HERE! We had booked our double room MONTHS in advance, but when we arrived they were “overbooked”. There wasn’t a single manager on site, the woman at the front desk had only been working there for a week, and she had no idea how to fix the problem. She kept calling her boss on her cell phone to try and get the situation resolved, but the manager wasn’t helpful and refused to speak with us or come in to work to remedy the situation. We asked if there were ANY rooms available, and the desk stated that they were actually NEGATIVE a room, and that one of the rooms was out of order. They called the Holiday Inn Express to see if they could send us to them, and then told us that WE would have to order AND PAY FOR a taxi to another hotel! We asked for a refund, as we WEREN’T going to be staying in the hotel because they had overbooked our room, and the hotel refused. They stated that if we wanted a refund we would have to accept a SINGLE BED room, that they were pretty sure hadn’t been cleaned, and that if we took the dirty room we would only get a 25% refund OF THE FIRST NIGHT! Once the Holiday Inn Express called back, The Red Lion receptionist paid a cab driver OUT OF HER OWN POCKET, because the hotel refused to cover our relocation, to get us to the other hotel.... Where we were put in the very last room they had open, with a door that WOULDN’T LATCH CORRECTLY. Not only was our reservation not honored, our safety was put at risk. Disgusted.
Bodde här 3 nätter i maj 2018

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
The Red Lion Inn & Suites Was A Good Hotel. The Moop
Bodde här 2 nätter i maj 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good hotel for price.
It isn’t easy to find a hotel for under $200 in Brooklyn that is still nice. The only thing missing was a microwave. I was happening to have one cause I stayed multiple days and I wanted to save on food. But besides that...obviously small issue...the hotel was great for its price.
Bodde här 1 natt i maj 2018

6/10 Okej

Verifierad resenär

Bodde här 7 nätter i maj 2018

8/10 Bra

Joyce

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Weekend at Red Lion
Did not realize parking was extra,that is not standard procedure at other hotels I had stayed before in that area of Brooklyn.Also unaccostomed to the security charges, but don’t mind providing we do get it back as promised. Did not like the random 33$ charge that appeared on my credit card that I need to call the hotel about,no idea why I was charged that. The bed was super comfortable,as well as the bedding and pillows. Bathroom nice size,clean,and loved the bath products. The coffee in the dining room,available 24/7,was delicious. The food included in the free breakfast the usual boring selections,some muffins or danish would have been appreciated. Area of Brooklyn hotel in has lots of places in walking distance nearby,including subway stop and Barclays Center. Area immediately surrounding hotel a bit shabby with empty lots around,warehouses,and a lot of litter. All the staff at the hotel were most kind,no complaints there.
Bodde här 2 nätter i maj 2018

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
The room I stayed in was TINY. not comfortable for 3 people. the service was great but after a few days, you start to feel claustrophobic
Bodde här 7 nätter i maj 2018

6/10 Okej

Megan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2018

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Bodde här 1 natt i maj 2018

8/10 Bra

Amy, Manchester

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I miss the bed and pillows already
The hotel itself was nicely decorated, the bed was amazing and the bathroom was nice. The rooms weren’t massive but do look like the pictures and there was enough room for 2 people for a week without feeling on top of each other. There’s a small wardrobe for your clothes and lots of plug sockets - even some USB outlets which is good if you don’t have many American adaptors. Staff were all very helpful, we were able to leave our suitcases on the last day as we didn’t fly until late in the evening. The only issue we faced was that the corridor and lift especially smelled like weed every so often which was off-putting. The distance to the subway station was good, around 10 minutes and you could be in Manhattan within 30, however this did get a bit tiring after staying in New York for a week. If you don’t mind the travelling then you will be just fine. The area itself is fine, we never had any problems however it is quite industrial with graffiti around but we felt perfectly safe walking back late at night.
Bodde här 7 nätter i maj 2018

10/10 Fantastiskt

Steve

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i maj 2018

2/10 Väldigt dåligt

Josephine

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
HORRIBLE!!!
I booked 1 first floor room for my sister, husband & myself (avg $225/night x 4 nights), and 2 additional sixth floor rooms for our four sons and 2 of their wives (avg $209/night x 2 nights) to attend our father/grandfather’s wake/funeral. While the rooms are small, but mostly clean, the breakfast selections decent, and (most) staff are great, the location is horrible - filthy, noisy, and dangerous. The door & window in our room were irreparably ajar at the top corner, the only elevator was out of order for over 12 hours one day & again for a little while the next day. The only ATM machine was out of order both times my sister tried to use it. What appeared to be non-guests are allowed to sit out front and roam the inside (especially stairwell), and are constantly being escorted out, arguing and fighting out front. Guests cannot sit out front to smoke without being asked for cigarettes. My oldest son rode down in the elevator with a man blatantly conducting a drug deal via telephone, and my youngest son was approached twice by a man telling him what drugs he was selling. On our last night there we were informed by a reliable source that the hotel is occupied by recently-released, homeless convicts. NEVER AGAIN!

8/10 Bra

Alex, Hamburg

Gillade: Renlighet, personal och service och rummets bekvämlighet
Super Lage zu Manhattan
Das hotel ist im großen und ganzen super. Wir hatten ein kleines Zimmer mit einem Bett, das war ok da man sowieso den ganzen Tag unterwegs war. Der Stadtteil Brooklyn war jedenfalls die richtige Wahl gewesen. Der tv war für uns nicht zu gebrauchen, da dort ein anderes System drauf installiert war. Somit konnte kein firetv oder USB Stick verwendet werden. Das Frühstück ist für amerikanische Verhältnisse überdurchschnittlich, wenn man mal im motel gefrühstückt hat, wird man es zu schätzen wissen. Wir waren im 6. Stock und hatten links von uns das neue WTC.
Bodde här 8 nätter i april 2018

10/10 Fantastiskt

NiKaMe, Greiz

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gute anbindung zu öffentlichen Verkehrsmitteln
Wir haben tolle 7 Tage in New York verbracht, super war die lage des Hotels, ruhige Lage und 10 min. zur U-Bahnstation, von wo aus man nach Manhatton fahren konnte. Das Personal war freundlich und hilfsbereit. Es gibt in Brooklyn viele Sehenswürdigkeiten und tolle möglichkeiten zum Shoppen. Wir waren nicht das letzte mal dort... ;)
Bodde här 7 nätter i april 2018
Svar från Souley S 8 maj 2018
Dear Nikame, Vielen Dank für Ihre Bewertung und für die Empfehlung unseres Hotels an andere Reisende. Ich bin mir sicher, dass unser gesamtes Hotelpersonal sich um Ihre Bedürfnisse gekümmert hat, genauso wie Sie Ihren Aufenthalt genossen haben. Pass auf!

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dreckig!
Heruntergekommenes Zimmer und Hotel. Dreckig. In den Handtüchern und im Bett waren Haare anderer Personen. Die Trennwand zwischen dem Zimmer und war kaputt und aufgerissen. Man kann im Zimmer nicht einmal einen Koffer öffnen, ohne dass man darüber springen muss. Das Frühstück ist eine Zumutung. Die Gegend ist mehr ein Industrie- als ein Wohnggebiet.
Bodde här 4 nätter i april 2018
Svar från Souley S 5 maj 2018
Danke für Ihr aufrichtiges Feedback. Es tut mir sehr leid zu hören, dass Ihr Aufenthalt im Hotel nicht gleichwertig war. Bitte beachten Sie, dass diese Information an unsere betroffenen Mitarbeiter weitergegeben wurde. Trotzdem hoffen wir, Sie bei einem Gegenbesuch in NYC begrüßen zu dürfen.

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The receptionist was awesome she even offered us a
That room that we had was really up to par I asked if all the rooms was designed as the one I stayed in the answer was some of room that I stayed in there would be one on each floor don’t know how all the I have the rooms look like but I’m sorry for the one I had with the Jacuzzi
Svar från Souley S 5 maj 2018
Hello David, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let the staff know, how she made an impact during your stay. We hope to welcome you back to the hotel soon! Thank you

8/10 Bra

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
Svar från Souley S 5 maj 2018
Dear guest. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Thank you

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Make sure that hotel bath towels don't jave stain on them. Other then that nice place to stay.
Bodde här 1 natt i april 2018
Svar från Hotel Staff 29 apr. 2018
Dear Guest, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation. Thanks!

8/10 Bra

Claudia, Dortmund

Gillade: Renlighet och personal och service
Nettes Hotel in sehr guter Lage in Brooklyn
Sehr schönes Hotel mit Frühstück und ganztägig Kaffee. Etwas laut in der Nacht, da die Zimmer nicht gedämmt sind und die anderen Gäste die Türen immer laut ins Schloss fallen lassen. Bis zum Brooklyn Center nur 10 Minuten zu Fuss, von dort fahren jede Menge U-Bahnen, auch nach Manhatten. Bis zum Times Square fährt man nur 20 Minuten, und das mit toller Aussicht auf downtown von der der Manhatten Bridge aus. Jede Menge Restaurants und Imbisse in der Nähe sowie der Prospekt Park, der noch schöner als der Central Park ist. Wir waren 7 Nächte im Hotel und wurden immer gut behandelt. Guter Zimmerservice! Wir kommen gerne wieder.
Bodde här 7 nätter i april 2018
Svar från Hotel Staff 29 apr. 2018
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The hotel personnel were very accommodating. Room a bit tight, but we were up and about everyday. Breakfast area was nice size, could always find a seat, and staff there to refill coffee and food items. Floor occasionally noisy, but manageable. Would stay again.
Svar från Hotel Staff 27 apr. 2018
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okej

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
une mauvais expérience : Ne pas demander à réserver un taxi à partir de l'hôtel... Envoi d'un VSL malhonnête
Bodde här 3 nätter i april 2018
Svar från Hotel Staff 29 apr. 2018
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet
Watch out....
The hotel is listed as a Red Lion Inn however, there were tenants in the same building and on google maps it’s not listed as a hotel. There was a large amount of trash outside, and our vent to the air conditioner kept blowing dust out. They have us another room in which the bathtub was not clean. Things could be better but details were missed.
Svar från Hotel Staff 29 apr. 2018
Dear Guest, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good
Everything was amazing except for the WiFi. The Wi-Fi was weak and inconsistent. Overall I would stay there again.
Svar från Joseph Galeon Front Desk Manager 10 apr. 2018
Thank you for your positive comments and I am pleased that you had a good stay overall.However, I apologize for the inconvenience you experienced during your stay. We will make sure to address this with our Internet provider.

8/10 Bra

Haze, Middletown NY

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice quiet hotel.
Needed a place to stay the nite. I have used this location several times. Its my stay of choice
Bodde här 1 natt i april 2018
Svar från Joseph Galeon, Front Desk Manager 10 apr. 2018
Haze, I am delighted to hear that we have been part of so many journeys that you've taken. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Thank you for your loyalty and trust.

6/10 Okej

Bruno, Montreal

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel in Brooklyn
Hotel in Brooklyn, 10 minutes walk to Barclays Center subway station. Poor and non-organized staff. Horrible sound isolation in the bedroom.
Bodde här 3 nätter i mars 2018
Svar från Stein 26 mars 2018
Bruno: I am happy that you shared your thoughts about your stay. It is never our intention to hinder our guests from having a peaceful, restful and enjoyable stay. I am terribly sorry that the sound issues and disorganized staff prevented this for you. We will most definitely use your comments to improve on this experience moving forward. Once again, thanks so much for staying with us and for this very helpful review. Steinmann B. Dean Guest Service Supervisor

8/10 Bra

Richard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The hotel was a good value for the price. The room was spotless and the bed was comfortable. A good shower with plenty of hot water. Left before the breakfast was being served, but coffee was available around the clock.
Svar från Stein 25 mars 2018
Thanks, Richard, for taking some time out to give us your feedback here. I am thrilled that you enjoyed your stay, the spotless room, comfortable bed, a good, hot shower and the around-the-clock coffee. I really hope that we will be seeing you again soon. Best wishes, Steinmann B. Dean Guest Service Supervisor

4/10 Dåligt

Kalpana

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i mars 2018
Svar från Stein 17 mars 2018
Kalpana: Thank you for giving us this review. I see that you gave us a low rating which stands out because it means that there were aspects of your stay that you didn't find up to par. Please feel free to share with us those specific areas in which we missed the mark so that we may improve. I am very sorry that we did not provide you with the spectacular stay we aim for. Again, thank you very much for giving us this review. Best regards, Steinmann B. Dean Guest Service Supervisor

4/10 Dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
You get what you pay for.
The hotel is in a pretty sketchy area. The breakfast was not ready at 6:30 am. The hotel appears to contract rooms to the city or something. Random “security” people were seen but only on second floor.
Bodde här 4 nätter i mars 2018
Svar från Stein 14 mars 2018
Thank you for staying with us and for giving us this review. It sounds like you were unhappy with a few aspects of your stay, namely the area and the late start of Breakfast. We try our best to ensure exceptional guest satisfaction. I am very sorry that we did not start Breakfast on time. There are so many good options available and I can imagine how disappointing a late start was to your plans for the day. Our hotel is located in a still-developing neighborhood that's commercial, industrial and residential so this transition does catch some by surprise. However, we have found no incidents where guests experienced any compromises to their safety on their way to or from the hotel. Again, I am sorry that we were unable to wow you as is our goal. I hope that you will give us another chance to do so. Best wishes, Steinmann B. Dean Guest Service Supervisor

10/10 Fantastiskt

Raysa N. , Puerto Rico

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Accesible Hotel with confortable beds
Had a great experience! Has close subways stations that you can take to New York City. Uber is really helpful for near by restaurants and malls.
Bodde här 5 nätter i februari 2018
Svar från Jaz 8 mars 2018
Dear Raysa, Thank you for taking the time to share your feedback with us. I am truly so glad to hear your experience here with us was a pleasurable one. We take great pride in serving our guests the best way we can with exceptional service. If you are ever in the area again, please feel free to reach out to us. We look forward to seeing you again in the near future. Kind Regards, Jaz Velasquez Guest Service Supervisor

10/10 Fantastiskt

Imani

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Service
The manger Jaz was very nice and understanding I will be staying there again when I visit again
Svar från Stein 26 feb. 2018
Imani: Thank you for giving us your feedback. It is very important to us. I am happy that our manager, Jaz, could offer you the care and understanding we aim to give all of our guests. I hope that we see you again sometime soon. Best wishes, Steinmann B. Dean Guest Service Supervisor

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
First room had a flooded bathroom. Next room was next to the over stuffed dumpster. Do better.
Bodde här 2 nätter i februari 2018
Svar från Jaz 24 feb. 2018
Dear Guest, Thank you for sharing your thoughts with us as they make us better serve our guest. I am very sorry to hear that your stay at the hotel was not up to par and for the inconveniences, you had experienced during your stay with us.This is very disappointing to hear, but we hope you give us another chance to make it up to you. Kind Regards, Jaz Velasquez Guest Service Supervisor

6/10 Okej

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
meh hotel close to lots of good stuff
The hotel is comfortable and safe but nothing special. The beds were comfortable and it was reasonably quiet.
Bodde här 1 natt i februari 2018
Svar från Jaz 22 feb. 2018
Dear Guest, Thank you for taking time to share your valuable feedback.We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Kind Regards, Jaz Velasquez Guest Service Supervisor

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
3성아니고 2성급 정도에요.
숙소위치가 대중교통을 이용하기에는 약간 거리가 있고 주변이 약간 외져요. 거주지역이긴한데 호텔바로엽 주변이 좀 으슥해요. 남편이랑 갔으니 다녔지 여자들끼리만 갔으면 조금 무서웠을듯. 식당이나 마켓도 가려면 1키로정도 걸어가야해서 편하지않네요. 객실과 화장실은 깨끗한편이었지만 히터가 엄청 시끄럽고 켰을때 퀘퀘한 냄새가 났고 객실문이 방음이 너무 안되서 옆방사람들 왔다갔다할때마다 우리방으로 누가 들어오는줄알고 깜짝깜짝 놀랐네요!! 설연휴기간에 맨해튼쪽 숙박 가격이 높아서 브루클린으로 잡은건데 여기도 싼편이 아니었어요. 그래도 예약당시에는 가격비교해보고 싼걸로 한거였는데 여기와서 호텔스닷컴에 나온 당일가격보니까 훨씬 싸서 좀 어이가 없었네ᆢ. 룸컨디셔대비 비싸게 예약했던가 같아요. 가격이 더 저렴했다면 조금 덜 실망스러웠을듯.
Bodde här 3 nätter i februari 2018
Svar från Jaz 21 feb. 2018
친애하는 손님 시간을내어 귀하에 대한 자세한 피드백을 제공해 주셔서 감사합니다. 머무르다. 귀하의 체류 기간 동안 여러 가지 사항이 귀하의 요구 사항을 충족시키지 못했다는 이야기를 듣게되어 유감입니다. 기대. 귀하의 우려 사항이 가사에 전달되었음을 유의하십시오. 조치. 우리는 우리에게 확실히 기회를 주겠다. 서비스. 친절하게 생각해, Jaz Velasquez 게스트 서비스 감독자

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
It was ok
Juccuzi could've been better. Stains was on the floor Soap Could've Smelled Better! Breakfast Was Okay. Could've Had More
Bodde här 1 natt i februari 2018
Svar från Jaz 16 feb. 2018
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that you were not satisfied with the quality of some of our amenities and we will take into consideration your suggestions. We do hope to see you again in the near future. Kind Regards, Jaz Velasquez Guest Service Supervisor

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
Good location in Brooklyn. Room is clean. The only pb was the difficulty to connect to internet. Almost time impossible, and when it was, so slow than you cannot even respond to a mail.
Bodde här 3 nätter i februari 2018
Svar från Jaz 12 feb. 2018
Dear Guest, Thank you for taking the time to share your feedback with us. I am happy to hear that we were able to make your stay a comfortable and enjoyable one. We do apologize for the inconvenience it may have bought due to difficulty connecting to the internet, I understand the frustration it may bring especially when trying to communicate via email or work. We appreciate your feedback on things like this as it makes us aware of what we can do to improve and better serve our guests. We look forward to seeing you again in the near future. Kind Regards, Jaz Velasquez Guest Service Supervisor

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
nice little cozy room
nice little cozy room, great staff. Close location to mall and other areas. I would certainly recommend the hotel for anyone heading in the area
Bodde här 2 nätter i februari 2018
Svar från Jaz 13 feb. 2018
Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Kind Regards, Jaz Velasquez Guest Service Supervisor

4/10 Dåligt

Sophia

Gillade: Renlighet
Gillade inte: Personal och service
Hate the service
The TV wasn't working when I call the lobby they send a guy with a very bad attitude I said he can't fixed it
Bodde här 2 nätter i februari 2018
Svar från Stein 13 feb. 2018
Sophia: Thank you very much for this review. Having a bad attitude and not being able to resolve an issue beyond your satisfaction are not virtues we encourage or set out to display to any of our guests. For your experience, I am truly sorry that we let you down. Ours is an environment with which we want you to feel comfortable and free to voice your concerns, have them heard eagerly and resolved diligently. Please do try us again. I am confident that you will see improvement. Wishing you well, Steinmann B. Dean Guest Service Supervisor