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Recensioner av Row NYC

4 out of 5
Row NYC
700 8th Avenue, New York, NY

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 881 av 3239 recensioner" "
8 - Bra i betyg. 918 av 3239 recensioner" "
6 - Okej i betyg. 640 av 3239 recensioner" "
4 - Dåligt i betyg. 422 av 3239 recensioner" "
2 - Väldigt dåligt i betyg. 378 av 3239 recensioner" "

7,2/10

Renlighet

7,4/10

Personal och service

6,6/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

8/10 Bra

Per

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Härlig utsikt
Vistas i 6 nätter på detta hotellet, trevlig personal, läget är väldigt centralt. Något murrig miljö, såsom hissar o våningsplan, skulle behöva en uppfräschning, men absolut värt pengarna, fick med utsikt över stan på 2 håll, kul o ligga o titta ut på denna vy . Åker gärna tbx som gäst igen/Per
Bodde här 6 nätter i september 2022
Svar från Maurizio 11 sep. 2022
Tack för recensionen, Per!Det är fantastiskt att du trivdes så mycket med oss! Vi är glada över att du uppskattade vänlig personal, perfekt läge och fantastisk utsikt. Vi bryr oss djupt om våra gästers lycka och tillfredsställelse så vi kommer att ta itu med dina farhågor angående vår fastighets skick med vårt team framåt. Vi strävar efter excellens så vi ser fram emot att dela en ännu bättre upplevelse med dig snart!

6/10 Okej

Kicki

Reste med familjen
Gillade inte: Renlighet och personal och service
Ok hotell men inte mer
Det bästa med hotellet är platsen det ligger på, nära tunnelbanan och Times Square. Men dålig städning, ingen tvättservice och omotiverad personal drar ner betyget rejält. Service var i princip obefintlig.
Bodde här 7 nätter i juli 2022
Svar från Maurizio 26 juli 2022
Vi uppskattar att du tog dig tid att dela med dig av din feedback, Kicki. Vi är glada att du hade en trevlig vistelse hos oss trots att våra tjänster inte överträffade dina förväntningar. Vi har åtgärdat dina problem med lämpliga medlemmar i vårt team så att vi kan förbättra oss framåt. Vi hoppas kunna ta emot dig snart igen så att vi kan dela en mer positiv upplevelse som våra gäster är vana vid.

10/10 Fantastiskt

Stephane

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The Big Apple i musikalers tecken
Min hustru och jag var i New York tillsammans med våra grabbar (33 och 35 år) och vi hade en fantastiskt fin vecka. Bl a så gick vi på tre musikaler och då ligger ju Row NYC - där vi bott flera gånger tidigare - väldigt bra till.
Bodde här 6 nätter i april 2022
Svar från Maurizio 29 apr. 2022
Tack för att du tog dig tid att dela denna fina recension, Stephane! Vi är så glada att veta att du hade en så trevlig upplevelse med oss på ROW NYC. Vi är också glada över att du gillade vårt centrala läge och närheten till så många av stadens bästa attraktioner. Vi vill gärna ta emot dig igen så att vi kan dela ännu en oförglömlig upplevelse med dig! Kom och besök oss snart igen!

8/10 Bra

Jörgen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 12 nätter i april 2022
Svar från Maurizio 16 apr. 2022
Thank you for sharing your thoughts with us, Jörgen! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to ROW NYC. Thank you and have a lovely day!

6/10 Okej

Sebastian

Gillade: Renlighet och personal och service
New York Jan 22
Rummet var mindre och i sämre skick än vad bilderna visade, men helt okej standard. Trevlig personal, mycket säkerhet på hotellet och fantastiskt läge.
Bodde här 6 nätter i januari 2022
Svar från Maurizio 22 jan. 2022
Vi uppskattar din feedback, Sebastian. Vi är glada att du uppskattade vårt team, säkerhetsåtgärder och läge, men vi är besvikna över att din vistelse hos oss var mindre än perfekt. Vi beklagar att våra rumsvillkor inte uppfyllde dina standarder. Vi kommer att ta itu med dina problem med vårt team framåt. Vi hoppas att du ska stanna hos oss igen så att vi kan dela en mer positiv upplevelse med dig.

10/10 Fantastiskt

Jennie

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2021
Svar från Maurizio 19 dec. 2021
Thank you for the fantastic rating, Jennie! We endeavor to make all of our guests feel welcome and relaxed during their time at ROW NYC! We can't wait to see you again soon.

8/10 Bra

Expedia

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 6 nätter i december 2021
Svar från Maurizio 12 dec. 2021
Thanks for the 8/10 rating! We're happy you had such a lovely stay at ROW NYC! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Fantastiskt

John Owen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
great hotel

6/10 Okej

Wilfredo

Reste med sin partner
The interior was dark and old. Very small spaces.

2/10 Väldigt dåligt

Andres

Bodde här 7 nätter i maj 2023

10/10 Fantastiskt

Darmensly

Gillade: Personal och service och boendets skick och faciliteter

10/10 Fantastiskt

Carlos

Svar från Maurizio 6 mars 2023
Thank you for the wonderful rating, Carlos!It's fantastic you enjoyed your time at ROW NYC so much! We look forward to hosting you again soon for another amazing experience!

10/10 Fantastiskt

Adriano

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Maurizio 18 jan. 2023
Thanks for the perfect rating, Adriano!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at ROW NYC.

10/10 Fantastiskt

Wilmers

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best hotel
Love this hotel 😍
Bodde här 2 nätter i oktober 2022
Svar från Maurizio 18 jan. 2023
Thanks for sharing this perfect rating, Wilmers!We're thrilled to hear you enjoyed your stay at ROW NYC! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

6/10 Okej

Renee Powell, Morganton

Reste med familjen
Gillade: Renlighet och personal och service
First of all, I didn't stay at the Row NYC. They canceled my booking and I had to get other arrangements. Then they canceled and put me in the Millennium on Broadway. This hotel was nice, but had no air. Had to keep the windows open just to keep cool. It was close to the show we were going to so that was a plus. The beds were hard and uncomfortable. Adding a small fridge and microwave would go a long way in adding amenities.
Svar från Maurizio 18 jan. 2023
We appreciate you sharing your feedback, Renee.We are disappointed to hear that your experience with us did not meet your expectations. We strive to provide every guest with excellent experience and we regret that yours did not reflect this. Please know that your concerns have been passed on to our management team so they can be properly addressed.We hope to have the pleasure of hosting you soon so we can show you the quality experience we know that we are capable of sharing with our guests.

2/10 Väldigt dåligt

MARK

Bodde här 4 nätter i december 2022
Svar från Maurizio 18 jan. 2023
We appreciate you taking the time to share your feedback, Mark.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

2/10 Väldigt dåligt

Francis

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Nous n'étions pas au Row Hotel, nous avons été relogé au Stewart Hotel. Personne là-bas n'était au courant de notre arrivée, J'ai été chargé à double et attends toujours le remboursement de 3'500.- Hôtel bien placé mais pas du même standing que ma réservation initiale, très déçu de mon expérience!!!

2/10 Väldigt dåligt

Dexy Joe

Reste med sin partner
My holiday was cancelled a few weeks before I was due to go. Expedia offered a full refund on cancelllation, but then deducted 348 pounds for a cancellation they made. I’ve tried contacting on serveral different portss as is, but when I prove that they offer me a full refund with recording, they stop responding . Terrible company I will never use them again.
Svar från Maurizio 18 jan. 2023
Thank you for sharing your feedback, Dexy.We're very disappointed to hear you're dissatisfied. Providing our guests with a great experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future.Thank you again for taking the time to share your feedback.

2/10 Väldigt dåligt

Charlotte

Reste med familjen
Row NYC 2022
Booked this ROW NYC in September for Dec 16-18 through Hotels.com. They were closed for rennovations and booked us at another hotel. I was never contacted or notified in any way! They said they notified Hotels.com. After many calls and frustrations I found out our reservation was transferred to Stewart Hotel. I had prepaid at ROW NYC but Stewart Hotel had not received payment. So disappointed we had to go through this. This was a special trip for my daughter and I to go to a show in NYC and we had paid for tickets, transportation etc. Everything worked out, but will probably not use Hotels.com again!
Bodde här 2 nätter i december 2022
Svar från Maurizio 18 jan. 2023
Thank you for taking the time to share your feedback, Charlotte.It's unfortunate you had such challenges. We strive to offer quality service and convenience for our guests. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward.

2/10 Väldigt dåligt

Teena

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Received an email stating our hotel will need to be cancelled or we can have Row NYC schedule is a room somewhere else. Call was made numerous times in regards to where we were staying and they could not tell us. We were given 2 different addresses of hotels and finally was able to get the correct address which was the Manhattan hotel. Hotel front lobby was nice but the room was nasty. They put us in room 709 no tv in the room the outlets had no cover and the bathroom ceiling was falling in. Will never use hotel. com again. Very very disappointed.
Bodde här 4 nätter i december 2022
Svar från Maurizio 18 jan. 2023
We appreciate the feedback, Teena.It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 Väldigt dåligt

Gonzalo

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Was changed to another hotel.
The row said it can support my reservation, so I was changed to the Manhattan hotel at Times Square. What a terrible experience. Without any maintenance, the hotel was dirty and old. The room size was above average in nyc, but the service was deficient. The bath was with hairs, you hace to ask for towels cause it doesn’t were available and there was an odor in all the building. It’s a pity that the Manhattan had a great location and such a terrible maintenance and also that the row changed me
Bodde här 2 nätter i december 2022

2/10 Väldigt dåligt

Jonathan

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our room was nothing likebthe picutres was so outdated, curtains absolutely dirty, bed was probably 20 years old, peeling wall paper, dirty walls. Orbitz moved our room 3 tomes and this was what we got stuck with
Bodde här 4 nätter i december 2022
Svar från Maurizio 18 jan. 2023
We appreciate the feedback, Jonathan.It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 Väldigt dåligt

Nathalie

Reste med familjen
Gillade inte: Renlighet och personal och service
Bodde här 2 nätter i december 2022
Svar från Maurizio 18 jan. 2023
We appreciate the feedback, Nathalie.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

2/10 Väldigt dåligt

Jennifer

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They changed my booking to another hotel, then canceled my room. So i had no hotel to stay in.
Bodde här 2 nätter i december 2022

2/10 Väldigt dåligt

justina

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2022
Svar från Maurizio 18 jan. 2023
We appreciate your feedback, Justina.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Bra

Tom

2/10 Väldigt dåligt

Darren

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Expedia emailed whilst boarding the plane on the day I travel to advise the hotel was not available so despite them keep sending me emails to review the hotel we didn’t actually stay there Expedia believe they do not need to offer me any compensation for the stress caused and the fact that they said I would have no feast day yet had to pay fees at the Crowne Plaza which was a mediocre property and one that I wouldn’t of chose to stay at I would never recommend using expedia again to anybody. As a regular traveller they are the worst travel agent ever and you’re best going with a reputable agent that you can actually speak to Expedia’s packages have lots of hidden extras and from experience are not available
Svar från Maurizio 18 jan. 2023
Thank you for taking the time to submit this feedback, Darren.We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you. We will share your concerns with our team moving forward.We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.

8/10 Bra

Itay

Bodde här 10 nätter i juni 2022
Svar från Maurizio 2 dec. 2022
We appreciate you sharing this positive rating, Itay!The comfort of our guests is important to us so we can't wait to see you back again at ROW NYC. We want to share an even more enjoyable experience with you next time.

2/10 Väldigt dåligt

Stephanie

Bodde här 5 nätter i november 2022
Svar från Maurizio 1 dec. 2022
Thank you for sharing your feedback, Stephanie.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

2/10 Väldigt dåligt

Michael, Piarco

Reste i grupp
Bodde här 3 nätter i november 2022
Svar från Maurizio 26 nov. 2022
We appreciate the feedback, Michael.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Fantastiskt

Jorge

Bodde här 4 nätter i oktober 2022
Svar från Maurizio 25 nov. 2022
Thank you for the wonderful rating, Jorge!It's fantastic you enjoyed your time at ROW NYC so much! We look forward to hosting you again soon for another amazing experience!

2/10 Väldigt dåligt

Rocio Torres

Reste med sin partner
Gillade inte: Personal och service
Nos desviaron por overbooking al Manhattan At Times Square, desde Expedia no nos avisaron, nos enteramos porque contactamos con el hotel para comprobar que todo estaba ok. En el Manhattan At Times Square nos han realizado 5 cobros indebidos por un monto total de 1.081,78 USD más los 350 USD del depósito, lo que hace un total de 1.431,78 USD que aún no he recibido en mi cuenta. Una de las recepcionistas nos confirmó que se trataba de un error y que en 5 días recibiríamos el reintegro del monto, han pasado 30 días y seguimos a la espera. Se han enviado numerosos emails y se han realizado varias llamadas al Manhattan At Times Square pero en ningún momento han respondido. Expedia tampoco ha realizado ninguna gestión del caso después de más de 2 semanas contactando vía email.
Bodde här 7 nätter i oktober 2022

6/10 Okej

Terrence

Bodde här 4 nätter i november 2022

6/10 Okej

Joshua

Bodde här 12 nätter i november 2022

8/10 Bra

Dawn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hotel stay
The hotel location was great walked everywhere. The room had no wash cloth had to call fromt desk we got the cloths in no time. Ask for a wake up call and no one called.
Bodde här 2 nätter i november 2022
Svar från Maurizio 21 nov. 2022
Thanks for the review, Dawn!We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience.Thanks again.

6/10 Okej

Bianca

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i november 2022

10/10 Fantastiskt

Luis

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2022
Svar från Maurizio 16 nov. 2022
Thank you for the fantastic rating, Luis!It's outstanding you had such a wonderful experience at ROW NYC. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Fantastiskt

Nicole

Bodde här 5 nätter i november 2022

8/10 Bra

Cheryl

Bodde här 9 nätter i november 2022
Svar från Maurizio 15 nov. 2022
Thank you for the 4-star rating, Cheryl!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at ROW NYC. Thank you again for sharing!

2/10 Väldigt dåligt

Brittany

Gillade inte: Personal och service
Bodde här 2 nätter i november 2022
Svar från Maurizio 15 nov. 2022
We appreciate your feedback, Brittany.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

2/10 Väldigt dåligt

Nancy

Bodde här 4 nätter i november 2022

8/10 Bra

Joshua

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good location, good price. Room was small but plenty big enough for 2 people. Though it felt like there were always 50 people in the lobby and cops/medics on the street outside the hotel.
Bodde här 4 nätter i november 2022
Svar från Maurizio 14 nov. 2022
Thank you for the fantastic rating, Joshua!We're delighted to hear you enjoyed your stay at ROW NYC! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future!Thank you again for taking the time to share your review.

6/10 Okej

Jorelene

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Elevators smells bad, room was pretty small and wasn’t clean. The staff was kind and helpful.
Bodde här 4 nätter i november 2022
Svar från Maurizio 13 nov. 2022
We appreciate the feedback, Jorelene.While we're happy you appreciated our kind staff, it's unfortunate your room was not refreshed properly. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Fantastiskt

Daniel rodriguez

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Super comodo y limpio
Bodde här 5 nätter i november 2021
Svar från Maurizio 12 nov. 2022
¡Gracias por la maravillosa reseña, Daniel!¡Estamos encantados de que haya tenido una estadía tan fantástica en ROW NYC! Es excelente que haya renovado su habitación correctamente y que haya apreciado nuestras cómodas y limpias instalaciones. ¡Nos esforzamos por alcanzar la excelencia y sus elogios nos permiten saber que estamos haciendo nuestro trabajo!Esperamos verte pronto de nuevo para otra experiencia fantástica. ¡Gracias nuevamente por compartir sus comentarios!

2/10 Väldigt dåligt

HEAVEN

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I’ve stayed with this property multiple times now; the first time back in 2019 the hotel was fun, upbeat, and wonderful. This trip was an entirely different story. It’s dirty, the wallpaper is falling, the whole place smells of cigarette. I also came home from my trip to $450 of the xtra charges that no one is able to explain to me!! It is IMPOSSIBLE to connect with anyone. They always take your info, tell you someone will reach out in 24-48 hours, and nothing happens… I still have no idea what the charge is (as it’s not the resort fee since that’s an entirely different charge), and I can’t connect with anyone for information or to have it reversed. Incredibly unimpressed, do not recommend.

8/10 Bra

Alaa

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location is excellant,staff are friendly and go above and beyond
Svar från Maurizio 9 nov. 2022
Thanks for the fantastic review, Alaa!It's excellent you had such an amazing stay at ROW NYC! We're delighted you enjoyed our prime location and that our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

6/10 Okej

Robert

It is close to theaters. Good enough I would stay again but nothing fancy
Svar från Maurizio 9 nov. 2022
Thank you for the feedback, Robert.While it's great you enjoyed your time with us and appreciated our convenient location, we regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward.We look forward to hosting you again soon for a more positive experience.

4/10 Dåligt

Patricia Mary

Reste med familjen
We had the hotel cancelled on us so was sent to Manhattan Times Square
Svar från Maurizio 21 nov. 2022
Hello Patricia,Thank you for contacting Row NYC Hotel. Please note, these cancelations were done due to over sales at the hotel.Please let us know if you need anything further.

10/10 Fantastiskt

alfredo, san diego

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Thry upgrader ny toom gr3wt view of the ciry
Svar från Maurizio 8 nov. 2022
Thank you for the fantastic review, Alfredo!It's outstanding you had such a wonderful experience at ROW NYC! We're delighted you enjoyed our excellent location with its stunning and breathtaking views. That's what we like to see! We can't wait to see you again soon so we can share those beautiful scenes with you once more!

6/10 Okej

Paul

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
No coffee making facilities. For the price I paid for our stay this was not good value.
Svar från Maurizio 7 nov. 2022
We appreciate your feedback, Paul.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns regarding the value of our accommodations and in-room amenities with the appropriate members of our management team.We'd love to see you again in the future to share a more positive experience with you.