I honestly am someone who strives to feel good with my choices, whether I am at home with family or traveling for work. My go-to mode in uncomfortable situations is to appreciate all that I have in life and move on.
However, I do have a limit, and the Brooklyn Hotel has brought me to complaint. When paying NYC prices for a room, and finding many of its appliances in disrepair -- from wobbly bed lamps, to floppy bathroom shelves, to clogged sinks, to GFCI plugs that could not be reset (fire concern?) -- I struggled to keep a good attitude.
I decided to address the most egregious situation; a clogged sink that takes ten minutes to drain is a bit of an inconvenience for a week long stay, and spoke to someone at the front desk on day one. Nothing changed, so I resigned myself to substandard customer care.
But if it was those issues alone, and the staff had been friendly or personable in any way, the room situation would have been more manageable. This was unfortunately not the case: There was never a kind or friendly greeting as I checked in/out, entered and exited daily for work, or when I had to make small inquires about logistics. One of the folks, who I am guessing was a manager, eyed me suspiciously any time our paths crossed. All other employees were as flat as could be.
All around a disappointing experience. I suppose if you needed to be in that neighborhood for work, it is passable. But I would not expect anything other than the bare minimum for your money.