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Recensioner av The Gardens Sonesta ES Suites New York

3 out of 5
The Gardens Sonesta ES Suites New York
215 E 64th St, New York, NY

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 585 av 1003 recensioner" "
8 - Bra i betyg. 280 av 1003 recensioner" "
6 - Okej i betyg. 78 av 1003 recensioner" "
4 - Dåligt i betyg. 40 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 20 av 1003 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,2/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

Leif

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra läge och miljö
Bra läge, trivsamt och lugnt område. Rummen är av bra standard med kök. Kommer att boka det nästa gång vi åker
Bodde här 4 nätter i oktober 2019

10/10 Fantastiskt

Niclas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Strålande familjesemester
Hotellet ligger i lugnt område och trevligt område. Stora, nyrenoverade rum med fullt utrustat kök. Mycket hjälpsam personal. 3 minuters promenad till tunnelbana och mataffär. Två st 24/7 servicebutiker CVS alldeles utanför. Nära Central Park.
Bodde här 7 nätter i april 2019
Svar från Front Desk Manager 26 apr. 2019
Thanks for your positive feedback! We're happy to hear you enjoyed the redesign of our guest suites. Hope to see you back soon!

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet och boendets skick och faciliteter
Död mus
Vistelsen var helt ok. Men en morgon hittade vi en död mus på rummet!
Bodde här 7 nätter i februari 2019
Svar från Elvira 6 mars 2019
We sincerely apologize for the inconvenience you experienced. Please feel free to contact me directly if we may be of any further assistance. Thank you!

6/10 Okej

Jenny

Gillade: Personal och service och rummets bekvämlighet
Bra men inte perfekt
Rummet var rymligt och passade en familj bra. Perfekt med kök så man kan fixa frukost och snacks själv. Väldigt trevlig och hjälpsam personal. Läget var perfekt mitt på Manhattan men ändå lugnt. Betyget dras ner av att köket var slitet, lite ofräscht och porslinet dåligt diskat samt att duschen var sliten och svår att använda.
Svar från fstein 26 feb. 2018
Thank you for the review! We appreciate your feedback and we hope to see you again soon!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2017
Svar från Julie Torres 8 nov. 2017
Thank you for the review.

8/10 Bra

Mathias

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Julie Torres 14 juli 2017
Thank you for the review!

10/10 Fantastiskt

Elena, new hartford

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spacious rooms, very clean, staff were wonderful, great location.
Bodde här 2 nätter i april 2024
Svar från Customer Service 24 apr. 2024
Elena, it’s delightful to hear that you appreciated the spacious rooms and cleanliness of The Gardens Sonesta ES Suites New York. We're thrilled to know that our wonderful team members and the prime location contributed positively to your stay. We can’t wait to have you back for another incredible experience.

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very happy with room and service from the staff
Bodde här 2 nätter i april 2024
Svar från Customer Service 21 apr. 2024
Thomas, it's delightful to hear about your experience at The Gardens Sonesta ES Suites New York. Your satisfaction with the room and commendable interaction with our team members are what we aim to achieve. Thank you for the feedback. We're eager to welcome you back in the future.

10/10 Fantastiskt

Ashley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i april 2024
Svar från Customer Service 17 apr. 2024
Ashley, it's wonderful to know that you had a great experience at The Gardens Sonesta ES Suites New York. We appreciate your high rating and hope to have the pleasure of welcoming you back in the future. Thanks for choosing us.

8/10 Bra

Jeffrey

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Customer Service 17 apr. 2024
Jeffrey, it's fantastic to see your positive rating for The Gardens Sonesta ES Suites New York. We hope your stay was enjoyable and that we can welcome you back in the future. Thank you for choosing us for your visit to New York.

4/10 Dåligt

DL

Bodde här 2 nätter i april 2024

10/10 Fantastiskt

parsla

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff excellent Location great balcony upgrade appreciated and wonderful but the excellent room location was a little diminished by the fact that some room features (shades for instance) were in process of being refurbished and thus not functioning. For us it did not matter as we were not in room much. Hopefully by next time all will be finished. We'd stay here again for sure. Desk staff and housekeeper especially nice. Polly M.
Bodde här 2 nätter i april 2024
Svar från Customer Service 14 apr. 2024
Parsla, thank you for your high recommendation of The Gardens Sonesta ES Suites New York. We're glad you appreciated the balcony upgrade, and found our location to your liking. Our team members, especially at the desk and housekeeping, are thrilled to receive your compliments. We're continuously working on improving our facilities and we appreciate your understanding regarding the refurbishment activities. Look forward to welcoming you back soon.

10/10 Fantastiskt

Vincent

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room was big and we were in the neighborhood that we need to be in. They even had a bed time book for our 4 year old.
Bodde här 2 nätter i mars 2024
Svar från Customer Service 11 apr. 2024
Vincent, thank you for sharing your experience at The Gardens Sonesta ES Suites New York. We're thrilled to know that our spacious rooms provided enough comfort and convenience for your family, and it's delightful that our little extra touch with the bed time book was appreciated. We strive to take care of our guests with thoughtful gestures like these. Hope to see your family again on your next visit to the area.

10/10 Fantastiskt

Jakelin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
very clean and spacious hotel it also has parking!!
Bodde här 2 nätter i april 2024
Svar från Customer Service 20 apr. 2024
Jakelin, it's a joy to hear you found the spacious environment and cleanliness at The Gardens Sonesta ES Suites New York to your liking, as well your appreciation for our parking amenities. We're pleased your stay met expectations and hope to host you again on your next visit.

10/10 Fantastiskt

Benjamin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff were pleasant and professional, room was clean. Excellent hotel for the price point.
Bodde här 1 natt i april 2024
Svar från Customer Service 8 apr. 2024
Benjamin, we're thrilled you found your stay at The Gardens Sonesta ES Suites New York to be excellent. It's wonderful to hear that your room was spotless and our team members were friendly and competent. We look forward to welcoming you back for another great stay.

10/10 Fantastiskt

Lisa

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel for traveling with families. Spacious room for NY with kitchenette. Nice neighborhood that was away from too much NY hustle and bustle. Very close walking to Central Park and great restaurants in the area.
Bodde här 5 nätter i mars 2024
Svar från Customer Service 6 apr. 2024
Lisa, it's delightful to hear that The Gardens Sonesta ES Suites New York served as a perfect fit for your family trip. We're thrilled that the ample space of our rooms and the convenience of the in-room kitchenette added to your comfort. Our location, close to Central Park and excellent dining options, is indeed one of our prime assets. We eagerly anticipate your return visit, perhaps for another family adventure. Safe travels until then!

6/10 Okej

anne

Reste med sin partner
Gillade: Renlighet
In check in reception person very rude
Bodde här 1 natt i april 2024
Svar från Customer Service 3 apr. 2024
Anne, we regret to hear your experience during check-in didn't match your expectations. Courtesy and helpfulness should always characterize our reception team and we are saddened to hear that you had a different experience. We will make sure those expectations are met in the future. Thank you for your feedback.

8/10 Bra

Kelly-Marie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i mars 2024
Svar från Customer Service 1 apr. 2024
Kelly-Marie, thank you for your positive rating of The Gardens Sonesta ES Suites New York. We're thrilled to know that your experience with us was great. We hope to host you again in the future and deliver an even better experience.

10/10 Fantastiskt

Michael

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really enjoyed our stay here, the one bedroom was plenty big for our family of 5, and it was an easy walk to the subway, and getting downtown only took 10-15 minutes. The staff was great and we took advantage of valet parking.
Bodde här 3 nätter i mars 2024
Svar från Customer Service 1 apr. 2024
Michael, it's delightful to hear about your wonderful experience at The Gardens Sonesta ES Suites New York. We're thrilled that our spacious one-bedroom suite accommodated your family comfortably and that our accessible location added convenience to your travels. We appreciate your kind words about our team members and the valet parking service. Thank you for choosing us, and we hope to serve you again in the future.

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Customer Service 31 mars 2024
Thank you for the amazing rating, John!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at The Gardens Sonesta ES Suites New York soon!Thanks again for leaving your feedback!

8/10 Bra

DL

Bodde här 2 nätter i mars 2024
Svar från Customer Service 19 apr. 2024
DL, thank you for your review. We're delighted to see that you enjoyed your stay at The Gardens Sonesta ES Suites New York. Your rating is highly appreciated and will assist future guests when they look for accommodation. We hope to welcome you back again in the future.

10/10 Fantastiskt

ricardo

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place for families
Bodde här 3 nätter i mars 2024
Svar från Customer Service 27 mars 2024
Ricardo, it's fantastic to hear that The Gardens Sonesta ES Suites New York provided the ideal setting for your family. We genuinely value and appreciate your warm endorsement. Please remember us next time you need a great family-friendly location in the city. Safe travels!

10/10 Fantastiskt

mayelin

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was very nice
Bodde här 3 nätter i mars 2024
Svar från Customer Service 25 mars 2024
Mayelin, we're thrilled to hear you enjoyed your stay at The Gardens Sonesta ES Suites New York and found our room offerings to your liking. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Gail, Paget

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location for long term stay in Upper East Side! Really great staff, everyone was so accommodating no matter the issue!
Bodde här 9 nätter i mars 2024
Svar från Customer Service 25 mars 2024
Gail, it's delightful to hear you enjoyed your extended stay at The Gardens Sonesta ES Suites New York. We aim to provide a convenient and accommodating experience for our guests. We're particularly happy to know our team members were able to assist you throughout your stay. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Lauren

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Customer Service 18 mars 2024
Thank you for the great rating, Lauren!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Gardens Sonesta ES Suites New York! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Fantastiskt

Tigran

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very quiet
Bodde här 1 natt i mars 2024
Svar från Customer Service 12 mars 2024
Tigran, it's great to hear you appreciated the tranquil atmosphere at The Gardens Sonesta ES Suites New York. Silence is indeed golden, especially in the hustle-bustle city. We would love to have you back for another peaceful stay.

10/10 Fantastiskt

Catriona

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Tons of space!
Bodde här 3 nätter i mars 2024
Svar från Customer Service 11 mars 2024
Catriona, we're delighted to hear you enjoyed the roomy accommodations at The Gardens Sonesta ES Suites New York. Thank you for your positive feedback. We hope to welcome you back in the future.

10/10 Fantastiskt

Robert L

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Customer Service 13 mars 2024
Thank you for the wonderful rating, Robert!It's fantastic you enjoyed your time at The Gardens Sonesta ES Suites New York so much! We look forward to hosting you again soon for another amazing experience!

10/10 Fantastiskt

AYSE

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
everything was satisfactory
Bodde här 1 natt i mars 2024
Svar från Customer Service 9 mars 2024
Ayse, it warms our hearts to hear that you found your stay at The Gardens Sonesta ES Suites New York to be satisfactory. We strive to maintain high standards so that every single guest's experience is as you have described. We hope to serve you again in the near future.

10/10 Fantastiskt

ana

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clear
Bodde här 1 natt i mars 2024
Svar från Customer Service 4 mars 2024
Ana, thank you for the concise review of The Gardens Sonesta ES Suites New York on Expedia. Your succinct feedback of clarity is much appreciated. We hope to see you again soon.

8/10 Bra

Kay

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hotel is within easy reach of Central Park and in an area with lots of great restaurants. Quieter than the areas around the main tourist attractions but easy walking distance of museums and galleries. Had to pay $21 per day per person for a resort fee (gym that we never use)! This was disappointing. Rooms spacious, clean and well maintained. Would stay again.
Bodde här 5 nätter i februari 2024
Svar från Customer Service 3 mars 2024
Kay, thank you for sharing your experience at The Gardens Sonesta ES Suites New York. We're pleased to hear that you enjoyed our prime location nestled in a quieter yet easily accessible part of the city. Regarding the resort fee, its purpose is to provide numerous amenities for a variety of guest preferences. We appreciate your complimentary notes on the room cleanliness and maintenance. Our team takes tremendous pride in ensuring our guests feel right at home. Your feedback is valued and we certainly hope to welcome you back in the near future.

10/10 Fantastiskt

Juan

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent location
Bodde här 2 nätter i december 2023
Svar från Customer Service 1 mars 2024
Juan, it's wonderful to hear that you appreciated the prime location of The Gardens Sonesta ES Suites New York. We strive to offer a convenient and enjoyable stay for all our guests. Thank you for choosing us and hope to see you again in the future.

8/10 Bra

Steven

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good value for the money. Room was clean and spacious. All suites and small kitchen. Friendly helpful staff. Nice to have reduced rates at a parking lot across the street. Would definitely stay there again.
Bodde här 1 natt i februari 2024
Svar från Customer Service 23 feb. 2024
Steven, thank you for sharing your experience at The Gardens Sonesta ES Suites New York. We're thrilled to know you found our rooms to be clean and spacious, complete with a handy kitchenette. It's great to hear that our warm, accommodating team members added to the value of your stay. We're also pleased you made good use of the advantageous parking arrangements nearby. Your intention to revisit is the highest compliment we could receive. We eagerly anticipate your return.

6/10 Okej

Bindu

Reste med sin partner
Gillade: Renlighet och personal och service
Great room size. Well equipped kitchenette. Friendly staff. Good fitness center. One thing that would have made it excellent would be to have the ability to cast programming from personal device to TV. The programming on TV was not worthy of watching.
Bodde här 1 natt i februari 2024
Svar från Customer Service 20 feb. 2024
Dear Bindu.Thank you so much for taking the time to share your feedback about your recent stay with us. We are thrilled you enjoyed our spacious rooms, well-appointed kitchenette, friendly staff, and fitness center. We always strive to provide our guests with the best possible experience, and it's wonderful to know that we succeeded in your case.Regarding your comment about the TV system, we understand that being able to cast personal content is important to our guests, and we apologize for any inconvenience that you experienced. Please know that we have taken your suggestions seriously, and we are pleased to inform you that we will be upgrading our TV system this summer to allow you to cast your favorite movies from your phone.Once again, thank you for your feedback, and we look forward to welcoming you back in the near future and making your stay even more enjoyable.

8/10 Bra

Nicolette

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
Excellent staff very attentive and accommodating!
Bodde här 2 nätter i februari 2024
Svar från Customer Service 19 feb. 2024
Nicolette, we're thrilled to hear you had a delightful experience at The Gardens Sonesta ES Suites New York. It's great to know our team members were able to provide the attentive and accommodating service you deserved. We appreciate your kind words and look forward to welcoming you back on your next visit to the city. Safe travels!

10/10 Fantastiskt

Josephine

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spacious and clean. And even had an entire kitchen!
Bodde här 1 natt i februari 2024
Svar från Customer Service 11 feb. 2024
Josephine, thank you for taking the time to share your experience at The Gardens Sonesta ES Suites New York. We're delighted to hear that you appreciated the large, immaculate rooms and the comprehensive kitchen area. It's heartening to know we could provide a setting that met your needs. Please come visit us again soon.

6/10 Okej

rodrigo meneguella

Reste i grupp
Gillade: Rummets bekvämlighet
Gillade inte: Renlighet
Bom mas não volto
Quarto grande banheiro tamanho bom mas sem exaustor ou janela carpete parece estar bem sujo a cozinha e boa ajuda muito mas precisa de limpeza o estacionamento é 45 dollars casa cada vez q sai
Bodde här 4 nätter i januari 2024
Svar från Customer Service 2 feb. 2024
Rodrigo, agradecemos sua avaliação sincera e os detalhes importantes que você destacou. É lamentável ouvir sobre os problemas de limpeza que você enfrentou, pois sempre nos esforçamos para manter nossos quartos no mais alto padrão. Esperamos que sua experiência com as instalações da cozinha tenha sido útil, apesar de suas preocupações. No que diz respeito ao estacionamento, o preço reflete o custo padrão da nossa região e envidamos todos os esforços para garantir comodidade aos nossos hóspedes. Para uma estadia mais satisfatória na próxima vez, convidamos você a conversar com os membros da nossa equipe sobre quaisquer problemas que encontrar imediatamente, para que possamos resolvê-los imediatamente. Obrigado.

10/10 Fantastiskt

Kathleen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Customer Service 31 jan. 2024
Kathleen, it's a pleasure to know your stay at The Gardens Sonesta ES Suites New York warranted a top rating! We thank you for choosing our hotel and are thrilled to have met your expectations. We eagerly anticipate your next visit.

10/10 Fantastiskt

ana

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent
Bodde här 1 natt i januari 2024
Svar från Customer Service 14 feb. 2024
Ana, thank you for your succinct yet impactful review! It's wonderful to hear that The Gardens Sonesta ES Suites New York provided an excellent experience for you. We hope to have the pleasure of serving you again in the future.

8/10 Bra

Paige, MIDDLETOWN

Bodde här 1 natt i januari 2024
Svar från Customer Service 9 feb. 2024
Paige, thank you for choosing The Gardens Sonesta ES Suites New York and giving us a good rating. We're always here for your hospitality needs and look forward to your next stay.

10/10 Fantastiskt

Gabriel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Customer Service 15 jan. 2024
Thank you for the fantastic rating, Gabriel!We strive to make all of our guests feel welcome and relaxed during their time at The Gardens Sonesta ES Suites New York! We can't wait to see you again soon.

10/10 Fantastiskt

Susan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Customer Service 13 jan. 2024
Susan, we're delighted to learn that you had a fabulous experience at The Gardens Sonesta ES Suites New York! Your positive rating speaks volumes about our commitment to provide exceptional hospitality. We hope to welcome you back soon for another enjoyable stay.

10/10 Fantastiskt

Jonathan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
My favorite New York neighborhood! One of my favorite blocks. My family and I loved our stay. It felt as though we were living in New York City. Shout out to Herman! - just awesome at the front desk! Will be back.
Bodde här 3 nätter i januari 2024
Svar från Customer Service 13 jan. 2024
Jonathan, we are thrilled to hear that you and your family felt at home during your stay at The Gardens Sonesta ES Suites New York. It's fulfilling to know you were able to experience the vibrant city life we pride ourselves on. Thanks for your kind words about Herman, our front desk team member. We can't wait to welcome you back in the future!

8/10 Bra

Adil

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Customer Service 8 jan. 2024
Adil, thank you for your rating of The Gardens Sonesta ES Suites New York! We are thrilled to know that your stay with us was a pleasant one. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Kalinda

Bodde här 1 natt i januari 2024
Svar från Customer Service 27 jan. 2024
Kalinda, we're thrilled to see your five-star rating of The Gardens Sonesta ES Suites New York. Our team strives to deliver a world-class experience and we're delighted that it seems we were successful during your stay. We hope to welcome you back again soon for another enjoyable stay.

8/10 Bra

Katherine

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Staff always friendly and helpful with advice on recommendations. Great location. Perfect for families.
Bodde här 6 nätter i december 2023
Svar från Customer Service 8 jan. 2024
Katherine, it's wonderful to hear that you found our team members at The Gardens Sonesta ES Suites New York to be friendly and helpful. We pride ourselves on our ideal location and suitability for all kinds of travelers, especially families. We thank you for your review and look forward to hosting you again in the future.

10/10 Fantastiskt

ana

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Customer Service 13 jan. 2024
Thank you for the fantastic rating, Ana!It's outstanding you had such a wonderful experience at The Gardens Sonesta ES Suites New York. We care about the satisfaction of our guests. We can't wait to see you again soon!

2/10 Väldigt dåligt

Juliette

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Staff downgraded us even though we paid for a different room
Bodde här 1 natt i januari 2024
Svar från Customer Service 13 jan. 2024
Juliette, we're genuinely sorry to hear about the experience concerning your room allocation. We place great importance on delivering the exact service that our guests pay for. Your discomfort is not representative of the high standard we typically uphold at our premise. We would greatly appreciate the opportunity to turn your experience around on your future visit.

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service och boendets skick och faciliteter
!
Bodde här 1 natt i december 2023
Svar från Customer Service 28 dec. 2023
Peter, it's fantastic to read that you had a wonderful experience at The Gardens Sonesta ES Suites New York. We truly value your feedback and look forward to welcoming you back on a future visit. Safe travels!

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel was ok but we will not be staying again
We stayed for 5 nights last week. The hotel was clean but is in need of updating. Rusty door hinges in the bathroom, cracked tile, and chipped bathtub. The woman at check in was pleasant but the bellhop, older gentleman with mustache, was incredibly rude and out of line. The family checking in before us was from England and not accustomed to tipping. They offered a few dollars after the bellhop rudely requested a tip and then went on to say that he expects at least $10 for taking their bags up to their room. I was shocked. The hotel is close to Central Park but not much of the other tourist areas. On our last night our son came running in at 12am after seeing a rat or mouse run by his bed. When I called the front desk their response was asking if I wanted them to come set traps. What?! They did give him another room but only after I asked for one. We were on the 5th floor and it seems unacceptable for a mouse to be in our room. It caused my other 3 children to be woken up and we had to pack and move rooms at 12 in the morning. We will not be staying at this property on our next trip.
Bodde här 4 nätter i december 2023
Svar från Customer Service 25 dec. 2023
It's regrettable to hear that your stay didn't meet your expectations. We're truly sorry for any disturbances regarding the state of your room, and it's unfortunate that you had an encounter with a bellboy that didn't reflect our usual standards of courtesy. It's also disheartening that the location didn't fully suit your needs.We take issues of pests extremely seriously, and we have stringent measures in place to address such situations swiftly. In this case, it's unfortunate that it caused you discomfort and inconvenience. We appreciate your observations, and they provide us with the opportunity to improve.Although you may have reservations about returning, we hope you will reconsider so we may have a chance to provide you with a better experience. We're confident we can exceed your expectations next time.