The staff were all very polite and the facility and rooms were clean and well presented. One elevator was down and the other was painfully slow, leaving us to wait a loooong time or take the steep stairs. There was an unfortunate boiler problem overnight during our stay, which resulted in pounding and drilling right below one of our rooms, so little to no sleep for some of our party. When asked about a compensating discount, all that was said was it was unfortunate and that they'd check with the manager. On the up side, it's a good central location with lots of food and activities nearby. There is some street noise at night, but nothing excessive for a NYC hotel.