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Recensioner av voco The Franklin New York, an IHG Hotel

3.5 out of 5
voco The Franklin New York, an IHG Hotel
164 E 87th St, New York, NY

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 346 av 503 recensioner" "
8 - Bra i betyg. 120 av 503 recensioner" "
6 - Okej i betyg. 17 av 503 recensioner" "
4 - Dåligt i betyg. 7 av 503 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 503 recensioner" "

9,8/10

Renlighet

9,8/10

Personal och service

8,2/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Susana Sneza

Allt var toppen och fin service det gick inte att backa formuläret men vi återkommer gärna till samma hotell.
Bodde här 5 nätter i april 2023
Svar från Tobo 16 apr. 2023
Thank you so much for your review. We appreciate feedback such as yours, it helps with further improving the service we provide. We hope to welcome you back and making that stay even better.

10/10 Fantastiskt

Deborah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved it!
Bodde här 4 nätter i april 2024
Svar från Tobo 27 apr. 2024
Thank you for choosing Voco The Franklin for your NYC stay.We are very grateful to have been of service to you.Thank you so much for your review. We use feedback such as yours to help improve and refine our service. We hope to welcome you back soon and we can make your stay even better.

10/10 Fantastiskt

Sharon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Tobo 27 apr. 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even better.

10/10 Fantastiskt

Hilary

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved how everything was so walkable. It was great being so close to Central Park and the reservoir as well as the museums.
Bodde här 3 nätter i april 2024
Svar från Tobo 22 apr. 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 Fantastiskt

M

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The host greeted me with welcome arms and made me feel very safe as a solo person staying for the night. Would recommend for anyone needing a cute place to stay in the area!
Bodde här 1 natt i april 2024
Svar från Tobo 20 apr. 2024
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 Fantastiskt

Eulalio, South Padre Island

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very near Central Park, museums and subway
Bodde här 4 nätter i mars 2024
Svar från Tobo 6 apr. 2024
Thank you for staying with us. Great to hear that you enjoyed your time in NYC. We are happy to have been of service. Hope to have you stay with us again in the future.

10/10 Fantastiskt

Alec

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We really liked staying here! The rooms are small so be prepared for that, but it worked perfectly just as a place to crash for 3 nights as we were out exploring the city. Nice lobby area, the staff was super nice and helpful. Definitely would stay again!
Bodde här 3 nätter i april 2024
Svar från Tobo 6 apr. 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even bette

10/10 Fantastiskt

Tracy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Tobo 6 apr. 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 Fantastiskt

Natxeli J

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful and absolutely worth the price! Cozy, cute, and comfortable.
Bodde här 3 nätter i mars 2024
Svar från Tobo 2 apr. 2024
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 Fantastiskt

Kylychbek

Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 1 natt i mars 2024
Svar från Tobo 31 mars 2024
Hello,Thank you for choosing Voco The Franklin for your stay. We are honored to know you enjoyed your time with us and took the time to give feedback. We hope to welcome you back in the future. Take care.

10/10 Fantastiskt

Maureen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Liked its central location; friendly, helpful staff; cleanliness of room and entire property
Bodde här 8 nätter i mars 2024
Svar från Tobo 30 mars 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 Fantastiskt

Shelley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The Franklin is a wonderful location on the UES for food, museums and the park. Easy parking. Smal space rooms but classic, clean, safe and easy.
Bodde här 1 natt i mars 2024
Svar från Tobo 26 mars 2024
Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 Fantastiskt

Jack

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms are on the smaller end but thats really the only minor downside. Staff is very friendly and accommodating, area is very safe, and gwtting to public transit, food, or central park is all a convenient walk away
Bodde här 3 nätter i mars 2024
Svar från Tobo 26 mars 2024
Thank you so much for staying with and giving your review. We use valuable feedback, such as yours to help improve and provide the best service possible. Apologies for any discomfort caused by the size of the room. We hope to welcome you back soon and we can make your stay even better.

10/10 Fantastiskt

Andrea

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
They have the friendliest frontdesk staff and garage employees next door!
Bodde här 2 nätter i mars 2024
Svar från Tobo 25 mars 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even better.

10/10 Fantastiskt

Theodore, Watchung

Boutique Hotel. Small rooms but very neat and clean. Local restaurants available courteous staff.
Bodde här 1 natt i mars 2024
Svar från Tobo 17 mars 2024
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
So convenient and reliable
Bodde här 2 nätter i mars 2024
Svar från Tobo 16 mars 2024
Thank you so much for your review. We use feedback such as yours to help improve and refine our service. We hope to welcome you back soon and we can make your stay better.

10/10 Fantastiskt

James

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Franklin has a classic charm, yet is in excellent condition and is kept very clean. The staff are kind and helpful. Very easy access to the subway, the Metropolitan Museum of Art and other museums. Plenty of walkable restaurant choices. If you are not used to NYC hotels, remember, "cozy" means TINY. The hotel website is very clear about room size square footage, so read carefully. I find The Franklin to be excellent value for Manhattan and will return. Interacting with other guests in the lobby, it is clear that people come back to stay here again and again, as will I.
Bodde här 3 nätter i mars 2024
Svar från Tobo 13 mars 2024
Thank you for choosing Voco The Franklin for your NYC stay.We are very grateful to have been of service to you.Thank you so much for your review. Feedback like yours is what gives us the drive to continue to provide the best possible service.We hope to welcome you back soon and we can make your stay even better.

10/10 Fantastiskt

Sharon

The room was tiny, but most NYC hotel rooms are tiny. For one person it was fine. I loved how they cleverly created a little “closet.” Getting in and out of the bathtub was tricky but possible. Just don’t rent room 105 if you can help it. There’s a little cage area just outside the window, and it can be noisy. The young staff is very pleasant and friendly.
Bodde här 4 nätter i februari 2024
Svar från Tobo 6 mars 2024
Thank you so much for your review. We use feedback such as yours to help improve and refine our service. Apologies for any discomfort caused by the size of the room. We hope to welcome you back soon and we can make your stay better.

10/10 Fantastiskt

David

Bodde här 1 natt i februari 2024
Svar från Tobo 3 mars 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 Fantastiskt

Eileen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall stay was fine. Great location on the Upper East Side. Only downfall, Television stations were limited, although we kept busy exploring NYC, TV wasn't a priority.
Bodde här 5 nätter i februari 2024
Svar från Tobo 27 feb. 2024
Thank you for staying with us. Great to hear that you enjoyed your time in NYC. Apologies that the TV options weren't satisfying. We are happy to have been of service. Hope to have you stay with us again in the future.

8/10 Bra

Michelle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very friendly and professional. Rooms were fine but very small.
Bodde här 2 nätter i februari 2024
Svar från Tobo 26 feb. 2024
Thank you for choosing Voco The Franklin for your NYC stay.We are very grateful to have been of service to you.Thank you so much for your review. Feedback like yours is what gives us the drive to continue to provide the best possible service. Apologies for any discomfort caused by the size of the room.We hope to welcome you back soon and we can make your stay even better.

10/10 Fantastiskt

Lisa

Bodde här 1 natt i februari 2024
Svar från Tobo 20 mars 2024
Thank you for staying with us. Great to hear that you enjoyed your time in NYC. We are happy to have been of service. Hope to have you stay with us again in the future.

10/10 Fantastiskt

Jessica

Bodde här 4 nätter i februari 2024
Svar från Tobo 26 feb. 2024
Hello,Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 Fantastiskt

Teresa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Franklin was a wonderful place to stay. The staff were so helpful, and kind. The hotel was very clean and although the rooms were small it was clean and comfortable. We loved the many shops, restaurants and neighborhood. We will certainly stay here again!
Bodde här 4 nätter i februari 2024
Svar från Tobo 19 feb. 2024
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Fantastiskt

Susan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Found this comfortable hotel and stayed two nights. Helpful, friendly staff. Clean, well maintained rooms. Comfortable mattress and bedding. Recommend this hotel close to Mt Sinai hospital.
Bodde här 2 nätter i oktober 2023
Svar från Tobo 14 feb. 2024
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 Fantastiskt

udean

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love the coziness of this hotel.The staff is always friendly and amazing.
Bodde här 1 natt i februari 2024
Svar från Tobo 19 feb. 2024
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 Fantastiskt

Robert

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was unique. The Rooms are small and big tight. The staff was great. The location was perfect… 5 stars!!!
Bodde här 2 nätter i februari 2024
Svar från Tobo 12 feb. 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. Apologies for any discomfort caused by the size of the room. We hope to welcome you back in the future and your stay is even better.

10/10 Fantastiskt

Philippe, Jupiter

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic location, close to Central Park and the Guggenheim museum… super friendly staff, nice old fashion hotel. Great value, can only recommend!
Bodde här 1 natt i februari 2024
Svar från Tobo 10 feb. 2024
Thank you for choosing voco and for taking the time to provide feedback about your experience at Voco The Franklin NY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to improve in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Fantastiskt

Anna

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Parking is right there next to the hotel, which is super convenient. At the check in of the hotel they give you a large complimentary chocolate cookie and a coffee. It was my second time staying at this property. Would definitely stay again.
Bodde här 1 natt i januari 2024
Svar från Tobo 29 jan. 2024
Thanks for staying with us again. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We look forward to welcoming you back, take care.

10/10 Fantastiskt

Alp

Bodde här 2 nätter i januari 2024
Svar från Tobo 20 mars 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even better.

10/10 Fantastiskt

udean

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It's one of my favorite places to stay. Very unique and cozy hotel.
Bodde här 1 natt i januari 2024
Svar från Tobo 23 jan. 2024
Thank you for choosing voco and for taking the time to provide feedback about your experience at Voco The Franklin NY.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to improve in order to provide a better experience in the future.

10/10 Fantastiskt

Katerina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i januari 2024
Svar från Tobo 22 jan. 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 Fantastiskt

Trent

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We enjoyed this hotel. It was small but adequate. The bed was comfortable. The staff was very friendly and their recommendations for local bagels was spot on. Only c/o was the bathroom was tiny and the sink was about the size of a dinner plate. I recommend it for the location.
Bodde här 4 nätter i december 2023
Svar från Tobo 22 jan. 2024
Thank you for taking the time to tell us about your experience at Voco The Franklin NY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bra

Francine

Reste med familjen
Bodde här 2 nätter i januari 2024
Svar från Tobo 17 jan. 2024
Thanks for staying with us. We appreciate your feedback! We hope to welcome you back in the future and we can make it even better for you.

10/10 Fantastiskt

Mark

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Tobo 17 jan. 2024
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Fantastiskt

Jane

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean, friendly and helpful staff!
Bodde här 2 nätter i januari 2024
Svar från Tobo 17 jan. 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 Fantastiskt

Lisa

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Tobo 17 jan. 2024
Thank you for taking the time to tell us about your experience at voco THE FRANKLIN NEW YORK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bra

Louisa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Tobo 17 jan. 2024
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bra

Fay

Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024
Svar från Tobo 17 jan. 2024
Thanks for staying with us. We appreciate your feedback! We hope to welcome you back in the future and we can make it even better for you.

10/10 Fantastiskt

Kerry, WEST WINDSOR

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice, tiny spot on breast area. Rooms are small but very comfortable and clean. Super nice front desk reception.
Bodde här 1 natt i januari 2024
Svar från Tobo 9 jan. 2024
Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 Fantastiskt

Laura

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Tobo 9 jan. 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 Fantastiskt

Anna

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful!
Small, very clean, historic hotel very convenient to Neue Galerie and Met. Friendly staff and nice coffee bar in the lobby.
Bodde här 1 natt i januari 2024
Svar från Tobo 9 jan. 2024
Thank you for choosing voco and for taking the time to provide feedback about your experience at Voco The Franklin NY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to improve in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Fantastiskt

Jean M

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Love this hotel, have stayed numerous times and will be back! Excellent staff, so friendly!
Svar från Tobo 10 feb. 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 Fantastiskt

María del Rosario

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excelente lugar, pequeña habitación.
Todo excelente , solo la habitación esta muy pequeña para una familia de 4 integrantes con 2 maletas de 23 kgs y 4 maletas individuales , no queda espacio ni para caminar.
Bodde här 7 nätter i december 2023
Svar från Tobo 9 jan. 2024
Muchas gracias por quedarte y dar tu reseña. Utilizamos comentarios valiosos, como el suyo, para ayudar a mejorar y brindar el mejor servicio posible. Disculpas por las molestias causadas por el tamaño de la habitación. Esperamos darle la bienvenida pronto y podamos hacer que su estancia sea aún mejor.

10/10 Fantastiskt

Jennifer

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very small rooms but incredibly clean and well appointed. Appreciated the free water, cookies and lattes. The staff was very helpful and nice. Would definitely stay again.
Bodde här 1 natt i december 2023
Svar från Tobo 1 jan. 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even better.

10/10 Fantastiskt

Deborah

Bodde här 3 nätter i december 2023
Svar från Tobo 17 jan. 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied We hope to welcome you back in the future and your stay is even better.

10/10 Fantastiskt

John

Gillade: Bekvämligheter
Great hotel, quiet and terrific bed
Bodde här 1 natt i december 2023
Svar från Tobo 1 jan. 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 Fantastiskt

Veronique

Everything was fine.
Bodde här 2 nätter i december 2023
Svar från Tobo 1 jan. 2024
Thank you for staying with us. We appreciate your feedback! We hope to welcome you back in the future and we can make it even better for you.

10/10 Fantastiskt

Contessa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location and friendly staff.
Bodde här 3 nätter i december 2023
Svar från Tobo 5 feb. 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. We hope to welcome you back in the future and we can make it even better for you.

10/10 Fantastiskt

Taylor

Bodde här 3 nätter i december 2023
Svar från Tobo 9 jan. 2024
Thank you so much for the feedback. We are happy to know you enjoyed your stay with us. We hope you stay with us again in the future.