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Recensioner av Extended Stay America Suites Elizabeth Newark Airport

2.5 out of 5
Extended Stay America Suites Elizabeth Newark Airport
45 International Blvd., Elizabeth, NJ

Recensioner

6,2
10 - Fantastiskt i betyg. 249 av 1011 recensioner" "
8 - Bra i betyg. 192 av 1011 recensioner" "
6 - Okej i betyg. 160 av 1011 recensioner" "
4 - Dåligt i betyg. 161 av 1011 recensioner" "
2 - Väldigt dåligt i betyg. 249 av 1011 recensioner" "

6,2/10

Renlighet

6,8/10

Personal och service

6,2/10

Bekvämligheter

6,2/10

Boendets skick och faciliteter

6,2/10

Hållbarhet

Recensioner

6/10 Okej

Jiri

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juni 2022
Svar från Mark H. 30 juni 2022
Thank you for your feedback. We hope that you give us another chance the next time that you are in the area.

8/10 Bra

Hanna

Bodde här 1 natt i november 2019

2/10 Väldigt dåligt

Ludovic

Reste med familjen
Gillade: Bekvämligheter
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The service was very poor
Bodde här 1 natt i april 2024

10/10 Fantastiskt

thomas

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No hot water
Bodde här 1 natt i april 2024

8/10 Bra

jose

Reste i grupp
Gillade: Personal och service och bekvämligheter
ok
Bodde här 1 natt i april 2024
Svar från Hotel Management 3 maj 2024
Dear Jose, Thank you for taking the time to leave your generous rating regarding your recent visit to Extended Stay America. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.  Sincerely,Hotel Management

2/10 Väldigt dåligt

SHYRMARIE

Gillade inte: Renlighet
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Tanya

Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Prajwal Namdev

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No smoking smell was the best thing.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Wilber

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Exelente
Bodde här 2 nätter i april 2024
Svar från Mark H. 28 apr. 2024
Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.

6/10 Okej

Marie

Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Man nasty employee at the front desk
Bodde här 1 natt i april 2024
Svar från Hotel Management 25 apr. 2024
Dear Marie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

6/10 Okej

Marie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Mark H. 28 apr. 2024
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.

10/10 Fantastiskt

JOSE

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
I c it coop for the first time ,staff look like friendy ,Eslyn on the front office was great n the shuttle drive on time nice ! All was good ...
Bodde här 1 natt i april 2024
Svar från Hotel Management 20 apr. 2024
Dear JOSE, Thank you for sharing your experience with us at Extended Stay America! We are delighted to hear that you had a positive first stay with us. Eslyn and our shuttle driver are valuable members of our team, and they are dedicated to providing excellent service. Your kind words motivate us to maintain high standards of hospitality. We look forward to welcoming you back for another enjoyable visit.!Sincerely,Hotel Management

6/10 Okej

Antonio

Gillade: Renlighet
Pues todo está dentro de lo abitual deberían ofrecer un desayuno más bueno,no pedir anticipo
Bodde här 1 natt i april 2024
Svar från Hotel Management 19 apr. 2024
Dear Antonio, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry that your experience did not align with your expectations. Your feedback will be shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

6/10 Okej

erin

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Room was sufficient as stated. Noise from airport until about midnight was constant. Looks like some people might be living there. Things in hall and people hanging around inside and outside. Perfectly sufficient for overnight before flight.
Bodde här 1 natt i april 2024
Svar från Hotel Management 20 apr. 2024
Dear erin, Thank you for your feedback and for choosing our hotel for your overnight stay before your flight. We apologize for any noise disturbances caused by the nearby airport and the presence of other guests. We strive to maintain a comfortable environment for all our guests. Your comments are valuable, and we will use them to address these issues and make improvements. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future. Sincerely,Hotel Management

6/10 Okej

Yulisa

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet
La habitación tenía mal olor suerte nos cambiaren de habitación y aún un no an devuelto los 100 de depósito
Bodde här 2 nätter i april 2024
Svar från Hotel Management 19 apr. 2024
Dear Yulisa, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

4/10 Dåligt

Antonio

Gillade inte: Personal och service
Pues el servicio es regular lo que no me gustó es el depósito que ay que dejar no me lo an regresado a mi tarjeta el desayuno mejor que lo quiten solo madalenas y café
Bodde här 2 nätter i april 2024
Svar från Hotel Management 19 apr. 2024
Dear Antonio, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

8/10 Bra

alisha

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked it! Good rate, comfy, no bugs, pretty clean. Would definitely stay here again when I fly into Newark Pros -Extremely near airport -free shuffle to airport tram -nice staff to care off us -stored our luggage after check out -king room had a kitchenette and bathtub -clean room/bathroom -extra towels no need to call front desk -ihop 4 minute walk -Ruby Tuesday 4 minute walk Mall and IKEA near by 30 minutes to Jersey State Liberty Park Cons -Some of the building outside doors didn’t lock after we left out, so maybe a privacy issue but it’s pretty secluded so only ppl staying around airport hotels should be in the area anyways! -IHOP closes at 8pm everyday -eat before you arrive (limited food options near) Review from Ca user 👍
Bodde här 1 natt i april 2024
Svar från Mark H. 28 apr. 2024
Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.

4/10 Dåligt

Cynthia

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Dirty. No blankets on the bed. Junk in hallway. Garbage all over outside. Would Never stay again at this place or chain!
Bodde här 1 natt i april 2024
Svar från Hotel Management 16 apr. 2024
Dear Cynthia, Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standards of service. We are actively addressing these issues with our housekeeping and maintenance teams to ensure a more pleasant experience for all our guests. We value your feedback and regret that we did not meet your expectations. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

2/10 Väldigt dåligt

Kelly

Gillade inte: Renlighet
Bodde här 1 natt i april 2024
Svar från Mark H. 28 apr. 2024
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.

10/10 Fantastiskt

andres

Bodde här 2 nätter i april 2024
Svar från Mark H. 28 apr. 2024
Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.

8/10 Bra

Coleen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The Jersey mall and restaurants are right in the same area, very convenient
Bodde här 1 natt i april 2024
Svar från Hotel Management 12 apr. 2024
Dear Coleen, Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.Sincerely,Hotel Management

10/10 Fantastiskt

Damian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Would stay here again
Bodde här 1 natt i april 2024
Svar från Mark H. 28 apr. 2024
Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.

2/10 Väldigt dåligt

Vladimir

Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
Olores en la habitación. Olor a algún color condimento de comida . Tragante de la bañadera tapado no traga agua
Bodde här 1 natt i april 2024
Svar från Hotel Management 9 apr. 2024
Dear Vladimir, Thank you for sharing your feedback with us. We apologize for the odors and clogged bathtub drain you experienced during your stay. Providing a clean and comfortable environment is our priority, and we regret any inconvenience caused. Rest assured, we will address these issues promptly to ensure they are resolved for future guests. Your comments are valuable to us as we strive to improve our services. We appreciate your understanding and hope to welcome you back for a better experience.Sincerely,Hotel Management

8/10 Bra

Sharen

Bodde här 1 natt i april 2024
Svar från Mark H. 28 apr. 2024
Sharen, thank you for your feedback.

8/10 Bra

Tiffany

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
I didn't like the smell of our room it smelled funky, the water wasn't hot enough and the bathroom wasn't cleaned, but We were too tired to complain we just wanted to sleep.
Bodde här 1 natt i april 2024
Svar från Mark H. 28 apr. 2024
We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the concerns so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve!

10/10 Fantastiskt

Heather

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Easy check in
Bodde här 1 natt i april 2024
Svar från Hotel Management 7 apr. 2024
Dear Heather, Thank you for your feedback and for choosing to stay with Extended Stay America. We're delighted to hear that your check-in experience was smooth and efficient. Guest satisfaction is our top priority, and we strive to provide hassle-free service from start to finish. We look forward to welcoming you back for another enjoyable visit soon!Sincerely,Hotel Management

10/10 Fantastiskt

Yanice

Bodde här 1 natt i april 2024
Svar från Mark H. 28 apr. 2024
Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.

10/10 Fantastiskt

Yanice

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The rooms are fully equipped with amenities
Bodde här 5 nätter i mars 2024
Svar från Mark H. 28 apr. 2024
Thank you for your positive feedback.

8/10 Bra

Osvaldo

Gillade: Personal och service och boendets skick och faciliteter
Mejorar el olor en los baños
Bodde här 4 nätter i mars 2024
Svar från Hotel Management 3 apr. 2024
Dear Osvaldo, Thank you for your feedback at Extended Stay America. Ensuring a pleasant environment for our guests is important to us, and we apologize for any inconvenience you experienced. We will address this issue promptly with our housekeeping team to ensure proper cleaning procedures are followed and any underlying issues are resolved. Your satisfaction is our priority, and we appreciate your input as we strive to improve our services. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the futureSincerely,Hotel Management

6/10 Okej

Muriel, Elizabeth

Gillade: Personal och service
It could be more cleaner, especially by a mall and airport. You would want out of towners to stay here.
Bodde här 2 nätter i mars 2024
Svar från Hotel Management 3 apr. 2024
Dear Muriel, Thank you for your feedback. We apologize for any cleanliness concerns you encountered during your stay. Ensuring a clean and comfortable environment for our guests is our priority, and we take your comments seriously. We will address this issue with our housekeeping team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a more satisfactory experience in the future. Sincerely,Hotel Management

10/10 Fantastiskt

Fukc

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hwhsd
Bodde här 2 nätter i mars 2024
Svar från Mark H. 28 apr. 2024
Thank you for your positive feedback. We hope that you give us another chance in the future.

8/10 Bra

Christie

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was kind and helpful. My room could have been cleaner.
Bodde här 2 nätter i mars 2024
Svar från Hotel Management 1 apr. 2024
Dear Christie, Thank you for sharing your feedback with us at Extended Stay America. We're glad to hear that our staff provided kind and helpful service during your stay. However, we apologize for any cleanliness issues you encountered in your room. Please rest assured that we take cleanliness seriously and will address this matter with our housekeeping team to ensure improvements are made. Your satisfaction is important to us, and we appreciate your valuable input. We hope to have the opportunity to provide you with a cleaner and more comfortable stay in the future.Sincerely,Hotel Management

2/10 Väldigt dåligt

joseph

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
first room we got there was no water in the bathroom faucet. after complaining to the front desk they gave us another room 404. we got there & room smelled like mold. there was rust on towel holder and shower head. we did not take a chance to take a shower so we just slept and left to airport as early as possible. never staying there again
Bodde här 1 natt i mars 2024
Svar från Hotel Management 30 mars 2024
Dear Joseph, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the concerns so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

8/10 Bra

Alfredo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Mejorar el desayuno
Bodde här 2 nätter i mars 2024
Svar från Mark H. 28 apr. 2024
Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.

2/10 Väldigt dåligt

Nadine, Seevetal

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Nähe zur Mall war super, von dort fährt auch der Bus nach NYC hinein -Rest war nicht gut/ist keine schöne Gegend dort -das sog.Frühstück hatte nur dünnen Kaffee,heisses Wasser,Oatmeal um mit heisses Wasser aufzugießen,Müsliriegel und Muffin’s-das war das sog “Frühstück” -es gab noch nicht mal einen kostenlosen Trinkwasser Spender wie sonst in Hotel’s üblich -nur einen Getränkeautomaten gegen Gebühr -der Flughafen Shuttle erschien nicht,so dass wir ein teures Taxi nehmen mussten (50Dollar/für knapp 3km/eine Katastrophe) Ich werde nie wieder diese Hotelkette buchen und lieber 1-2 Sterne besser buchen. Mehr als 2 Sterne hat diese Unterkunft nicht verdient und hatte teilw. sehr merkwürdige Gäste. Wenn es die Gegend sein muss, gibt es von anderen Hotelketten bessere Hotel’s direkt i.d.Nähe
Bodde här 4 nätter i mars 2024
Svar från Hotel Management 26 mars 2024
Dear Nadine, Thank you for sharing your experience. We appreciate your feedback regarding the hotel's location and amenities. We regret that your stay did not meet expectations. Rest assured, we will address the issues you've raised to improve our services. We apologize for any inconvenience with the breakfast offerings and airport shuttle. Your comments are valuable, and we hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely,Hotel Management

8/10 Bra

Shanika

Reste med sin partner
No cups abut it was ok
Bodde här 1 natt i mars 2024
Svar från Hotel Management 25 mars 2024
Dear Shanika, Thank you for the feedbackof your stay at Extended Stay America. We apologize for the oversight regarding the absence of cups in your room. Your comfort and convenience are important to us, and we regret any inconvenience caused. We appreciate your understanding and are pleased to hear that overall, your stay was satisfactory. Immediate steps are being taken to ensure that all necessary amenities are consistently provided for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for a more seamless experience.Sincerely,Hotel Management

8/10 Bra

Angelo

Gillade: Renlighet och personal och service
Bodde här 9 nätter i mars 2024
Svar från Mark H. 28 apr. 2024
Thank you for your positve feedback.

10/10 Fantastiskt

Tatiana

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I already don't remember my stay since in recent past I changed very much hotels. Sorry.
Bodde här 1 natt i februari 2024
Svar från Hotel Management 20 mars 2024
Dear Tatiana, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We enjoyed hosting you at Extended Stay America; we hope to see you again soon. Sincerely,Hotel Management

2/10 Väldigt dåligt

Polo

Reste i grupp, Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiero mi reembolso fue un asco, baño sucio, toallas sucias, terrible
Svar från Hotel Management 19 mars 2024
Dear Polo, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

8/10 Bra

James

Bodde här 1 natt i mars 2024
Svar från Mark H. 28 apr. 2024
Thank you for your positive feedback.

8/10 Bra

Jasmiah, Elizabeth

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property is located near shopping mall, also affordable
Bodde här 1 natt i mars 2024
Svar från Mark H. 28 apr. 2024
Thank you for your positive feedback.

8/10 Bra

Carla

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Todo bien amable
Bodde här 3 nätter i mars 2024
Svar från Hotel Management 12 mars 2024
Dear Carla, We are thrilled to hear you had a pleasant experience at Extended Stay America. Thank you for your kind words! We strive to provide excellent service and accommodations to all our guests. We hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management

8/10 Bra

Rosa

Gillade: Renlighet och personal och service
Perfect for one night before taking a cruise.
Bodde här 1 natt i mars 2024
Svar från Mark H. 28 apr. 2024
Thank you for your positive feedback.

2/10 Väldigt dåligt

inga

Bodde här 1 natt i januari 2024
Svar från Mark H. 28 apr. 2024
Inga, Sorry to see that you did not enjoy your stay. We hope that you give us another chance the next time you are in town.

8/10 Bra

Alexis

Reste med familj och småbarn, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like that it was convenient
Bodde här 2 nätter i mars 2024
Svar från Hotel Management 8 mars 2024
Dear Alexis,Thank you for your gracious review of Extended Stay America. We are glad that your stay was pleasant and your overall experience was positive, and we hope to welcome you back in the near future!Sincerely,Hotel Management

8/10 Bra

Patria

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Family friendly
Bodde här 1 natt i februari 2024
Svar från Mark H. 28 apr. 2024
Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.

8/10 Bra

Dinean

Gillade: Personal och service och boendets skick och faciliteter
I liked the fact that it was pretty close to the mall and not too far from the Ocean Breeze complex for the indoor track state championship competition. The staff was very nice. Although, my room did have an odor near the fridge in the room almost like something died. I had to spray some perfume to get past the smell. Also, they made me pay for parking that was supposed to be secure and locked up. The gates are broken so I paid for nothing. Other than those little glitches it was an ok stay.
Bodde här 1 natt i mars 2024
Svar från Hotel Management 4 mars 2024
Dear Dinean, Thank you for choosing Extended Stay America. We appreciate your positive comments about our convenient location and the friendly staff. However, we apologize for the inconvenience regarding the room odor and the parking situation. Your feedback is valuable, and we'll address these issues internally. Despite these challenges, we're glad you had an overall enjoyable stay. We look forward to the opportunity to welcome you back and provide an improved experience.Sincerely,Hotel Management

4/10 Dåligt

Jose

Gillade: Personal och service
Bodde här 1 natt i mars 2024
Svar från Mark H. 28 apr. 2024
Sorry to see that you did not enjoy your stay. I hope that you will give us another chance in the future.

2/10 Väldigt dåligt

Christopher

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was filthy. Tapped lamp shade and dust balls fell out. Front desk staff was rude and was speaking ill of other guests right in front of us. This place needs a management change
Bodde här 1 natt i januari 2024
Svar från Hotel Management 29 feb. 2024
Dear Christopher, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and condition of the room were not up to our expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Please return; we hope to serve you again with a better experience! Sincerely,Hotel Management

10/10 Fantastiskt

Irene, Newark

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very helpful and attentive to our stay.
Bodde här 1 natt i februari 2024
Svar från Mark H. 28 apr. 2024
Thank you for being our guest. We hope to be your first choice every time you visit the city.