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Recensioner av Hotel Indigo Newcastle, an IHG Hotel

4 out of 5
Hotel Indigo Newcastle, an IHG Hotel
2/8 Fenkle Street, Newcastle-upon-Tyne, England

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 573 av 939 recensioner" "
8 - Bra i betyg. 235 av 939 recensioner" "
6 - Okej i betyg. 87 av 939 recensioner" "
4 - Dåligt i betyg. 27 av 939 recensioner" "
2 - Väldigt dåligt i betyg. 17 av 939 recensioner" "

9,2/10

Renlighet

9,2/10

Personal och service

8,6/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

4/10 Dåligt

Christoffer

Bodde här 4 nätter i juli 2023
Svar från Reservations 17 juli 2023
Hi Christoffer,Thank you for taking the time to rate your stay. I'm sorry to see that your experience at the hotel did not amount to a better score. Hopefully we can welcome you back again so you can experience a 10/10 stay.Kindest regards,Freya

10/10 Fantastiskt

Marianne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable stay
Convenient location close to the Central station. Rooms perfectly alright, and the breakfast well above average at this price. Above all, very nice and helpful staff.
Bodde här 2 nätter i mars 2023
Svar från Reservations 27 mars 2023
Hi Marianne,Thank you for taking the time to rate your stay!Lovely to see you enjoyed a comfortable stay and a good breakfast while you were with us.Come again soon!Kindest regards,Freya

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2019
Svar från Reservations 3 jan. 2020
Dear Guest, Thank you for choosing to stay with us and for taking the time to leave a review. Kind Regards, Reservations

10/10 Fantastiskt

Tua

Gillade: Personal och service och rummets bekvämlighet
Bodde här 3 nätter i september 2019

8/10 Bra

Karin

Gillade: Renlighet och personal och service
Bodde här 1 natt i november 2018
Svar från Hilary - Hotel Administrator 14 nov. 2018
Dear Karin, Thank you for your 4 star rating. I hope you will choose us again the next time you visit Newcastle. Kind Regards, Hilary

8/10 Bra

Abdallah, Gothenburg

Gillade: Personal och service
Okey stay
Good and acceptable stay. Very slow net.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Paul Borg 24 mars 2016
Thanks for the great review! I hope you have a great day. Kindest regards, Sam- Reception Team Leader

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Paul Borg 24 mars 2016
Thank you Peter for the 5 star review! I hope to see you again soon :) Kindest regards, Sam- Reception Team Leader

8/10 Bra

kristian, stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect but drinks overpriced...
Excellent but breakfast and drinks are overpriced.

10/10 Fantastiskt

Angela

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I think the carpet on the 3rd floor landing had literally just been laid,as was still carpet fluff on it.Smelt lovely.Room was immaculate,lots of little nice touches xx
Bodde här 1 natt i maj 2024
Svar från Hotel Indigo Newcastle 6 maj 2024
Thank you for taking the time to leave us a review. We're so glad you enjoyed your stay and liked the new rooms!

10/10 Fantastiskt

roger

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great room Great location
Bodde här 2 nätter i mars 2024
Svar från Hotel Indigo Newcastle 1 apr. 2024
Dear Roger,Thank you for taking the time to leave us a 10 out of 10 rating!

10/10 Fantastiskt

Alexandra

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean and spacious, with lovely welcoming staff. Great location.
Bodde här 1 natt i mars 2024
Svar från Hotel Indigo Newcastle 1 apr. 2024
Dear Alexandra,Thank you for taking the time to leave us a 5 out of 5 rating!

8/10 Bra

Paula

Bodde här 1 natt i mars 2024
Svar från Reservations 15 apr. 2024
Hi Paula,Thank you for taking the time to rate your recent stay with us.Fantastic to see that you had a great time at the hotel. Hopefully we'll see you again soon.Kindest regards,Freya

10/10 Fantastiskt

Amanda

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Reception team were great, very friendly. Breakfast excellent. Would be great if there was bottled water in the bedrooms
Bodde här 1 natt i mars 2024
Svar från Hotel Indigo Newcastle 25 mars 2024
Dear Amanda, Thank you for taking the time to leave us feedback and your kind words for the staff. We're so glad to that you enjoyed the breakfast. The next time you join us, you'll be able to find complimentary bottled water in the mini fridge. We hope to see you again soon. Kind regards, Bernie Reservations

10/10 Fantastiskt

leo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
staff were super chill.. really loved that one guy
Bodde här 1 natt i februari 2024
Svar från Hotel Indigo Newcastle 5 mars 2024
Hi Leo, Thank you for taking the time to leave us feedback. We hope to see you again soon. Kindest regards, Bernie Reservations

10/10 Fantastiskt

Kevin

Bodde här 1 natt i februari 2024
Svar från Hotel Indigo Newcastle 25 mars 2024
Dear Kevin, Thank you for taking the time to leave us a review. We're glad to see that you enjoyed your stay. Kind regards, Bernie Reservations

10/10 Fantastiskt

Lindsay

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Comfortable and private
Bodde här 1 natt i februari 2024
Svar från Hotel Indigo Newcastle 4 mars 2024
Hi Lindsay,Thank you for taking the time to leave us feedback. We're glad you enjoyed your stay with us and hope to welcome you back into the neighbourhood again soon.Kindest regards,Bernie Reservations

4/10 Dåligt

Andy

Reste med sin partner
After paying received 6 emails stating there was no bar, kitchen, restaurant, and breakfast would be served in the foyer and eaten elsewhere. Room 334. Ancient bed divan even older mattress, dirty floor with hair, fluff and cotton buds. Loo seat wrong size and shape. We complained after two almost sleepless nights a received a twin bed room. Better bed better sleep. Parking was £14 per 24 hours.
Bodde här 3 nätter i februari 2024
Svar från Hotel Indigo Newcastle 4 mars 2024
Hi Andy,Thank you for taking the time to leave us feedback. We're so sorry for your subpar experience you have had with us. We hope you will give us a chance to impress you once the refurbishments are complete. Kindest regards,Bernie Reservation

10/10 Fantastiskt

Karen

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
One night stay with my daughter
I cannot fault the hotel . You wouldn’t have know there were renovations going on apart from the breakfast but it was fabulous . Huge choice of cold and hot food and drinks with little bags to take up to your room and there were comfy seats in the room anyway so we sat and watched TV at the same time . Comfy bed and v friendly staff
Bodde här 1 natt i februari 2024
Svar från Hotel Indigo Newcastle 4 mars 2024
Hi Karen,Thank you for taking the time to leave us feedback. We're so glad you enjoyed your stay with us and hope to welcome you back to the neighbourhood again soon. Kindest regards,Bernie Reservations

6/10 Okej

Nicola

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Staff are lovely. Hotel is being refurbished limiting the food offer. Room a little bit scruffy. Some noise from corridors & street.
Bodde här 1 natt i februari 2024
Svar från Hotel Indigo Newcastle 4 mars 2024
Hi Nicola,Thank you for taking the time to leave us feedback. We appreciate your kind words for the staff. We hope to see you again once our refurbishment is complete to give a better experience.Kindest regards,Bernie Reservations

2/10 Väldigt dåligt

Tracey

Bodde här 1 natt i januari 2024
Svar från Hotel Indigo Newcastle 4 mars 2024
Hi Tracey,Thank you for taking the time to rate your stay. We hope to see you again once our refurbishment is complete to give us a chance to improve your experience with us.Kindest regards,Bernie Reservations

6/10 Okej

Julia

Gillade: Renlighet och personal och service
Unfortunately was put into a disabled room which felt very barn like and space. The bed was very hard but with a dip in the middle, so fairly uncomfortable. The hotel was dated ( but under improvement). The staff were very pleasant.
Bodde här 1 natt i januari 2024
Svar från Hotel Indigo Newcastle 4 mars 2024
Hi Julia,Thank you for taking the time to leave us feedback. We appreciate your kind words for the staff. The room type you booked (Premium Room, 1 King Bed, Accessible) has been design with wheelchairs in mind, hence the extra space. If you choose to return to us, I recommend booking a "Standard Room, 1 King Bed" or "Premium Room, 1 King Bed (Unstocked MiniFridge)". We hope to see you again once our refurbishment is complete to give a better room experience.Kindest regards,Bernie Reservations

6/10 Okej

Barrie

Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024
Svar från Hotel Indigo Newcastle 4 mars 2024
Hi Barrie,Thank you for taking the time to rate your stay. We hope to see you again once our refurbishment is complete to give us a chance to improve your experience with us.Kindest regards,Bernie Reservations

6/10 Okej

Andrea

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
Disappointed
Good location, staff excellent. Room terrible bed was 2 singles pushed together, shower hanging off , very tired room
Bodde här 1 natt i december 2023
Svar från Hotel Indigo Newcastle 4 mars 2024
Hi Andrea,Thank you for taking the time to leave us feedback. We appreciate your kind words for the staff. I'm sorry to see that your room experience was poor. We hope to see you again once our refurbishment is complete to give a better room experience.Kindest regards,Bernie Reservations

10/10 Fantastiskt

Jack

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Hotel Indigo Newcastle 4 mars 2024
Hi Jack,Thank you for taking the time to rate your stay. We hope to see you again soon.Kindest regards,Bernie Reservations

10/10 Fantastiskt

Mark

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Helen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fabulous stay again
Early check in at 2pm, taxi booked by reception to our venue for 3pm, nothing was too much trouble x our 3rd stay here and won't be our last.
Bodde här 1 natt i december 2023

8/10 Bra

Lee

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Party in the Toon
This hotel is a perfect location for exploring Newcastle. Car park is a little small but there are many alternatives. Breakfast seamed expensive, so we popped to pub nearby. The Hotel itself was clean and perfect for the one night stay.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Julian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Christopher

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location, clean room. Fairly small bar but to be expected in City Centre.
Bodde här 1 natt i december 2023

8/10 Bra

Graeme

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
xmas shopping break
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Scott

Bodde här 1 natt i december 2023

8/10 Bra

Spencer

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
It’s alright. No as good as the other indigo hotels, not sure I’ll be returning
Bodde här 2 nätter i november 2023
Svar från Reservations 24 nov. 2023
Hi Spencer,Thank you for taking the time to leave a review.I'm glad you mostly enjoyed your time at the hotel, despite feeling that other Hotel Indigo's have given you a better experience in the past.We are frequently making improvements to the hotel and the guest experience, so I do hope you stay with us again in the future.Kindest regards,Freya

10/10 Fantastiskt

Danusha

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The Colleagues Shine!
This is my favourite hotel to stay at in Newcastle when I travel for business. I've been here multiple times over the past year and I have always found the rooms to be of a high standard, the food fantastic and the colleagues 1st class across all aspects of the hotel's operation. A highlight for me is always breakfast service - I cannot fault them. The team always remember me and make me feel so welcome every time I stay, such an important aspect of hospitality that they truely nail every time! I would recommend this hotel to anyone who is looking for a place to stay in the city (car park on site is an added bonus!).
Bodde här 1 natt i november 2023
Svar från Reservations 23 nov. 2023
Hi Danusha,Thank you so much for taking the time to leave this lovely review.Your kind words have been passed along to the team. Hopefully we will see you again soon!Kindest regards,Freya

10/10 Fantastiskt

Terri

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Reservations 23 nov. 2023
Hi Terri,Thank you for the 10/10 review. Great to see you had a fantastic stay. Come again soon!Kindest regards,Freya

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Reservations 23 nov. 2023
Hi Anonymous,Thank you for the 10/10 review! Fantastic to see you had a great stay. Hopefully we see you again soon.Kindest regards,Freya

10/10 Fantastiskt

Brett

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Reservations 23 nov. 2023
Hi Brett,Thank you for taking the time to rate us 5/5! Great to see you enjoyed your stay. Hopefully we'll see you again soon.Kindest regards,Freya

6/10 Okej

Gary

Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
Good location - OK hotel
OK but bed not very comfortable and bathroom looking very tired
Bodde här 1 natt i november 2023
Svar från Reservations 23 nov. 2023
Hi Gary,Thank you for taking the time to leave some feedback regarding your recent stay with us.I'm sorry to see that you found the bed uncomfortable during your stay, but I'm glad that your overall experience was okay.Hopefully we will see you again some other time.Kindest regards,Freya

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Reservations 23 nov. 2023
Hi Anonymous,Great to see you had a 10/10 experience during your stay at the hotel! Hopefully we will see you again soon.Kindest regards,Freya

4/10 Dåligt

Feng

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Reservations 23 nov. 2023
Hi Feng,Thank you for taking the time to leave a score for your recent stay with us.I'm sorry to see that your stay was not a 10/10. I hope you managed to speak to a team member at the time to receive assistance.Kindest regards,Freya

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wow
Great room and a large balcony space complete with furnishing! Complimentary snack and drink in the fridge + the check out at Noon! Amazing experience
Bodde här 1 natt i november 2023
Svar från Reservations 8 nov. 2023
Hi Anonymous,Thank you so much for leaving a great review! Lovely to see that you enjoyed your stay. I hope you got some good weather while you were here so you could enjoy some time on the balcony!Hopefully we can welcome you back again soon.Kindest regards,Freya

6/10 Okej

Richard

Bodde här 1 natt i november 2023
Svar från Reservations 8 nov. 2023
Hi Richard,Thank you for taking the time to rate your recent stay with us. I hope you enjoyed your stay, and that you come back to visit soon.Kindest regards,Freya

8/10 Bra

Kwong Yiu Daniel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
OK
Bodde här 3 nätter i september 2023
Svar från Reservations 8 nov. 2023
Hi Kwong Yiu Daniel,Thank you for taking the time to rate your recent stay with us.Great to see you had an enjoyable experience.Come again soon!Kindest regards,Freya

8/10 Bra

Kody

Bodde här 1 natt i oktober 2023
Svar från Reservations 1 nov. 2023
Hi Kody,Thank you so much for taking the time to rate your recent stay with us.Hopefully we will see you again soon.Kindest regards,Freya

8/10 Bra

David

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Reservations 25 okt. 2023
Hi David,Thank you for taking the time to rate your recent stay with us.We hope to see you again soon.Kindest regards,Freya

10/10 Fantastiskt

Jessica

Bodde här 1 natt i oktober 2023
Svar från Reservations 25 okt. 2023
Hi Jessica,Thank you for taking the time to rate your recent stay with us. Fantastic to see you had a 10/10 experience!We hope to see you again soon.Kindest regards,Freya

10/10 Fantastiskt

Tracey

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
Enjoyed our stay. As soon as we got there, we was pleasantly upgraded. Receptionist was very helpful and polite. Room: kingsize balcony room, very clean comfy bed and pillows very quiet. Location: perfect proxomity to places with walking distance
Bodde här 1 natt i oktober 2023
Svar från Reservations 25 okt. 2023
Hi Tracey,Thank you so much for taking the time to leave a great review!I'm glad you enjoyed your experience at the hotel.Kindest regards,Freya

8/10 Bra

Kevin

Bodde här 1 natt i oktober 2023
Svar från Reservations 25 okt. 2023
Hi Kevin,Thank you for taking the time to rate your recent stay with us.We hope to see you again soon.Kindest regards,Freya

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overnight trip
Overnight trip to attend a concert. Location was very good. Staff were lovely and friendly. Parking was convenient but bays were tight. Standard room was comfortable and a good size. Breakfast was good but being served half a mushroom etc seemed a little mean. The hotel was very clean, although husband found biscuit crumbs under the phone though which he found amusing. Overall would recommend.
Bodde här 1 natt i oktober 2023
Svar från Reservations 20 okt. 2023
Hi Anonymous,Thank you for taking the time to leave a great review regarding your recent stay.I'm so glad you had an enjoyable time at our hotel and in Newcastle.Hopefully we will see you again soon.Kindest regards,Freya