På stranden och surfing/bodyboarding
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Recensioner av The Headland Hotel and Spa

5 out of 5
The Headland Hotel and Spa
Fistral Beach, Newquay, England

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 342 av 530 recensioner" "
8 - Bra i betyg. 129 av 530 recensioner" "
6 - Okej i betyg. 31 av 530 recensioner" "
4 - Dåligt i betyg. 18 av 530 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 530 recensioner" "

9,4/10

Renlighet

9,2/10

Personal och service

9,4/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

4/10 Dåligt

Silvia, Sweden

Gillade inte: Rummets bekvämlighet
Impressive building but too many faults
We booked two nights in a double inside room in July. Upon arrival we were greeted by lovely and helpful staff. When we arrived to our room we were surprised by how tiny it was. We didnt expect to have a nice wiew but neither to have a dirty window. It felt like being in a cruise ship cabin. Everything in the room was dated apart from the shower that was new and functional. It was so hot in the room that my kids had trouble sleeping, no ventilation in the room. Wi-fi was awful, i was forced to buy extra data on my phone to be able to work. The premises are stunning, and the wiew from the breakfast restaurant are amazing. Breakfast was poor for the price we payed that was about 4500swedish kronas for two nights. Limited choices, no fresh vegetables and not a big choice for kids. Service was very slow, i had to get up and ask for coffee and tea both morning. We had to ask for them to refill the food. We had to wait for the eggs and the sausage. I asked for the berry compote twice and left without being able to eat it. The swimmingpool area is dated but was great for the kids. The location is absolutely perfect, it’s such a pity that the service was so poor. So i don’t recommend this place, just take a walk past it but i wouldn’t spend the night here. This was the most expensive stay during our English roadtrip And the worst. It wasnt worth the money!
Bodde här 2 nätter i juli 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från General Manager 12 aug. 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Hoping that you will return to The Headland to have another enjoyable experience of Cornwall. Kindest Regards, Laureana A. Luna Revenue and Group Sales Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från General Manager 12 aug. 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Hoping that you will return to The Headland to have another enjoyable experience of Cornwall. Kindest Regards, Laureana A. Luna Revenue and Group Sales Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastiskt läge i Newquay
Bra hotell med underbart läge. Fin utsikt. Fräscht och vägunderhållet. Genomgående bra service. Mycket fint gym. Maten bra för att vara i England :-) Tänk dock på att rum med "coastal view" innebär utsikt mot parkering och entré - inte ut över havet.

10/10 Fantastiskt

Rickard, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Här kommer vi bo igen
allt var jättefint och området är sagolikt vackert.

10/10 Fantastiskt

Björn, W

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Första parkett mot Fistral Beach
Superb utsikt från frukostbordet och hög klass på frukosten. Wi-Fi fungerade, men bara nätt och jämnt. Fråga om rummet har havsutsikt!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Service and facilities were wonderful.
Service and facilities were wonderful. Staff always happy to help. Food other than breakfast mediocre at best.
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Stephen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic 6 night stay - accommodation, facilities and location superb - even better was the friendliness and warmth of the professional team of staff through out - I would not hesitate in recommending.
Bodde här 6 nätter i juli 2023
Svar från Dora 24 juli 2023
We are thrilled to hear that you have had a wonderful stay with us. We believe our team makes our hotel exceptional. We look forward to welcoming you back soon to The Headland.

10/10 Fantastiskt

George

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great
Great hotel, great service overall amazing experience
Bodde här 2 nätter i maj 2023

8/10 Bra

Tina

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel was lovely, the staff in the restaurant were lovely. New restaurant opened with obvious teething Problems but it’s beautiful and the Food was lovely. Unfortunately the room was far too hot, unbearable. Asked for the radiator in the bathroom to be turned off the receptionist said someone will go to the room to sort it out but it wasn’t, asked for some info about the hotel such as spa details times for meals, the normal stuff you get in a room, the receptionist just kept saying I don’t know, I’m not sure etc and I’ll find out but never got back to us. Both things were disappointing that no one got back to us.
Bodde här 3 nätter i maj 2023

8/10 Bra

Sarah

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
lovely stay the staff on entrance absolutely lovely and helpful.. the only downside was the younger staff in the restaurant (which was in the conservatory) were clumsy and loud dropping and smashing crockery. not all of them but it was very noisy in there .
Bodde här 4 nätter i mars 2023

10/10 Fantastiskt

catherine

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely hotel. Friendly and welcoming. A truly dog friendly hotel. Fantastic Aqua Spa- sunset pool just fab.
Bodde här 3 nätter i februari 2023
Svar från Reservations at The Headland 26 mars 2023
We are delighted you had a wonderful stay and looking forward to welcoming you back.

10/10 Fantastiskt

Jonathan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Luxury by the sea
The most amazing.few.days away, in a home from home environment, from the minute you walk un you feel you're at home surrounded by friends, one of the best hotels I've stayed in, and nothing disappointed, and the Spa is a relaxing retreat away from the world.
Bodde här 3 nätter i december 2022

10/10 Fantastiskt

Fabiola Dolores

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We love it. Everything was perfect. The service we received was outstanding. If you really would like to relax and have a great time, visit The Headland Hotel. Great Hotel, Oustanding service. Love the food too.
Bodde här 5 nätter i oktober 2022

10/10 Fantastiskt

Richard

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely hotel, staff brilliant, great super king size bed and epic breafasts not to mention the views.
Bodde här 2 nätter i oktober 2022

10/10 Fantastiskt

Dan

Bodde här 2 nätter i augusti 2022

10/10 Fantastiskt

Ravi

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We went for a Mini Moon. The staff were nothing short of fantastic. They were super accommodating. The hotel is beautiful. Amazing views of the sea from room and their restaurant. The only down side we can say that the vegan options in the hotel were there but in some of the restaurants is limited but the food we had was delicious.
Bodde här 3 nätter i augusti 2022

6/10 Okej

Sonia

Gillade: Renlighet, personal och service och rummets bekvämlighet
Great staff, poor value for priciest rooms
The staff were the best thing about this hotel - super friendly and helpful, where hotel policy allowed. Good view on the coast and some nice features, including comfortable sofas in ballroom. We got the Ocean View room - supposedly best available, but totally not worth the £440 per night rate we were charged. The rooms were small and very ordinary, especially bathroom with shower in bath and no mixer taps. Nothing particularly wrong with them - clean etc - and would have been reasonably happy if cost was half that rate. Not sure what the point of the ‘golf’ was. Pitch and putt with barely any evidence of maintenance. Mostly losing ball in scrubland. No point taking clubs and equipment lent out is inadequate even for a bit of fun. Spa has been done nicely. Careful thought in design, attention to detail and execution. Other than water in rooms in glass bottles, no evidence of sustainable or climate conscious practises. Must be huge waste from buffet breakfast. Disposable plastic glasses in spa. No info on how spa is powered - must be huge energy demand to heat outdoor pools, run jets, clean towels etc.
Bodde här 4 nätter i juli 2022

10/10 Fantastiskt

Richard

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Glad to be back!
Bodde här 1 natt i november 2021

8/10 Bra

Martin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Spa was fantastic... Our room was internal one which was noisy, I think a fan was on all night and window didn't open, I didn't see that I booked internal room On booking . Room was decorated to high standard but not sure it was expected certainly not the noise
Bodde här 2 nätter i november 2021

10/10 Fantastiskt

Adrian

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Brilliant
Bodde här 3 nätter i november 2021

10/10 Fantastiskt

Mary-Marie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really fab! Staff were great, food was great, location amazing! Can’t complain
Bodde här 2 nätter i november 2021

10/10 Fantastiskt

Bryan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fabulous location
Bodde här 2 nätter i september 2021

6/10 Okej

David

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The rooms are not sound proofed and the attitude to smokers of which my wife is one lacks any understanding. and the dinining room food is modest both at dinner and breakfast. A head waiter would improve matters
Bodde här 4 nätter i september 2021

10/10 Fantastiskt

Lisa

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent stay,wonderful facilities/friendly staff
We had a wonderful stay recently at the Headland with our 1 year old baby. We’d received an email regarding staff issues across Cornwall and contract tracing causing some issue with staffing, this helped us actually feel reassured before we arrived and safe and we appreciated the notification for some extra patience. The staff were brilliant throughout our stay, we visited the Terrace & Samphire which were brilliant, the food was delicious and the staff were so accommodating and engaging with our daughter after a year without seeing many people this was a joy to see. We also visited the adults only spa & aqua club during our stay. They are both wonderful and perfect for different uses. The aqua club was a wonderful place to spend time and swim inside and out with our daughter included. We will be back soon 😊 Our only slight criticism, is when we arrived we were told we owed a balance - and we had to get a little stern to comment it was paid via hotels.com (also a bit embarrassing to have this happen in a busy hotel lobby) and this was referred to manager who promptly resolved the issue and we were able to check into our room.
Bodde här 1 natt i juni 2021

2/10 Väldigt dåligt

Robert

I couldn’t stay as I was intier three but traveled when I was in tier 2
Bodde här 1 natt i december 2020

10/10 Fantastiskt

Connie, Scotland

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a fantastic stay, the staff were helpful, friendly and very professional. The food was excellent, until the continental breakfast on the last morning, portions were tight to say the least, no tea and coffee, despite ordering it, no cutlery, it took three visits back downstairs to sort it, when we eventually ate it, it was mediocre. Only Other sticky point was the extra bed in our family suite for our adult son was a fold out frame 5 inches off the floor which kept collapsing, he ended up sleeping on a thin, single mattress on the floor, he’s 6’ 2 and big built. For this we had to pay an extra £80. All of that being said we would definitely be going back.
Bodde här 3 nätter i oktober 2020

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i september 2020

10/10 Fantastiskt

Anthony

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i augusti 2020

4/10 Dåligt

Nicola

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Very dated, seemingly only a choice of a tiny box room or a large suite style room. Neither worth the cost. Definitely over priced and the food was terrible. Although they’ve catered for vegan and gluten free food well the “fresh” food was clearly frozen, the fried food was refried so go early otherwise the sausages are tough burnt and oil soaked. Restaurant food was terrible although they did take it off the bill when we highlighted it didn’t match the description. The staff tried hard and location was good. Gym facilities were good however crowded at times as non hotel guests use the gym so avoid peak times. We were first put in a very small room which could just about walk around the bed.
Bodde här 2 nätter i mars 2020

10/10 Fantastiskt

MRS MARIA

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
wedding weekend
Stayed 2 nights for a friends wedding. The scenery is spectacular overlooking the sea. The Hotel is extremely dog friendly and the rooms are comfortable. Staff very welcoming and friendly would definetley stay again. The wedding food was excellent but didn't try the main restaurant itself. Breakfast was very good choice.
Bodde här 2 nätter i februari 2020
Svar från Lucy 11 mars 2020
Thanks for staying with us. We appreciate your feedback and are so pleased you enjoyed your stay.

10/10 Fantastiskt

johanna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic Hotel
Fabulous stay at The Headland. This was our 3rd visit. Lovely welcoming staff & beautiful rooms & views. The breakfast is also brilliant.
Such a comfy bed!
Headland at night
Bodde här 2 nätter i februari 2020
Svar från Lucy 11 mars 2020
Thanks for staying with us. We appreciate your feedback and are so pleased you enjoyed your stay.

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Historical, classic and relaxing! Staff were all extremely helpful and friendly. The breakfast included with our staff was very tasty, it also had plenty of choice!
Bodde här 2 nätter i februari 2020
Svar från Lucy 17 feb. 2020
Thanks for staying with us. We appreciate your lovely feedback. We hop to see you again soon.

8/10 Bra

Verifierad resenär

Bodde här 2 nätter i januari 2020
Svar från Lucy 14 jan. 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Tried to cancel more than three days before due to unfrozen circumstances and the hotel reception refused and took full payment even though i had stayed here many times before
Bodde här 1 natt i januari 2020

10/10 Fantastiskt

Nicholas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay in a beautiful old building in a outstanding location
Bodde här 1 natt i januari 2020
Svar från Lucy 13 jan. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a lovely post Christmas spa break at the Headland. Rooms were great, staff were very friendly while still being professional, the spa was super, food was lovely. This is a great family hotel and it is lovely to have kids and dogs around. My only comment would be that with the kids around, the pool in the spa gets a bit busy and noisy but this will soon be resolved when the new pool complex is completed in 2020. We will certainly be going back.
Bodde här 3 nätter i januari 2020
Svar från Lucy 13 jan. 2020
Thanks for staying with us. We appreciate your feedback, The Aqua Club is due to open around April/ May time, we hope to welcome you back again soon!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Happy with Headland. Disappointed with Elmis Spa
The Hotel was lovely and we really enjoyed our stay. We hoped it to be special and the hotel itself was. What was a huge disappointment was the spa. They seem to usurp off the hotels reputation, we were not used to children being given more spa time than adults, very disappointed that treatment prices weren't made clear on booking. Most treatments cost around £2 a minute. We were told this was because the Hotel was high-end, but having been to NIRVANA SPA in Berkshire, We know what is high end spa, and this is not it! we were informed children will not be permitted after the new pool complex is built. We booked for the views but also for the spa and the latter was a horrendous experience. We felt cheated.
Bodde här 1 natt i december 2019

10/10 Fantastiskt

Elise

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel , food and facilities . Bedrooms are fine but could be updated to be more in line with the rest of the hotel
Bodde här 2 nätter i december 2019
Svar från Lucy 16 dec. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2019
Svar från Lucy 13 dec. 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2019
Svar från Lucy 16 dec. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Verifierad resenär

Reste i grupp, Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was great. The hotel and the location is legendary. I couldn't thank enough to the hotel manager for supporting us and making our stay there a great experience.
Bodde här 1 natt i oktober 2019
Svar från Lucy 1 nov. 2019
Thanks for staying with us. We appreciate your feedback! We hope to welcome you back again soon

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Bekvämligheter
On both our meals, extras were added on to my bill. On one occasion an extra course was added on. Then again for dinner the following night, another side was added on and 3 coffees and a tea, for one adult! In total, on two meals, I got the wrong items on my bill three times. This is a 5 star property. Disappointing. The room super small, the beds tiny, the TV screen tiny and no facility to dry your clothes or swimwear from spa. The room felt stuffy from the old carpet.
Bodde här 2 nätter i oktober 2019
Svar från Reservations 16 dec. 2019
Thanks for staying with us. We appreciate your feedback

8/10 Bra

Mark

Bodde här 5 nätter i oktober 2019

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing place to stay. All the creature comforts and beautiful location. Already planning our next visit.
Bodde här 2 nätter i oktober 2019
Svar från Lucy 1 nov. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Verifierad resenär

Bodde här 3 nätter i oktober 2019
Svar från Lucy 22 okt. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property, with really helpful staff, there was a problem with our room which was resolved quickly. It was like stepping back in time in a good way. The food at breakfast and our evening meal in the restaurant was excellent. There is a vegan menu. Great views of the sea from the restaurant. We will be back.
Bodde här 2 nätter i september 2019
Svar från Lucy 1 nov. 2019
Thanks for staying with us. We appreciate your feedback! We hope to welcome you back again soon

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2019
Svar från Lucy 22 okt. 2019
Thanks for staying with us. We appreciate your feedback!