The staff are all excellent. Really friendly and helpful and that makes a big difference. Breakfast was tasty too, so that's a big positive. The hotel itself is looking tired and has quite a few issues. Just in our room the TV didn't work properly (we tried changing the remote's batteries and that didn't help), the vinyl on the headboards was very worn, the light above the sink didn't work properly, the toilet wobbled when you sat on it. I also noticed that in the lounge area there's a leak in the skylight which meant that the sofa under it had a wet patch, which is not ideal. I think it just needs some repairs and updating. But, to repeat, the staff were really nice, so it was still a pleasant stay. Not sure I would choose to stay again though, unless the issues mentioned were tackled. It's an acceptable place to stay, but keep your expectations on the low side.