Dear Christine, Thank you for sharing your feedback with us. We deeply regret learning about the condition of your room, especially the malfunctioning air conditioning and the unpleasant ambiance that compromised your comfort is unacceptable. We will share your comments with our teams to ensure they meet our high standards of cleanliness and comfort. Your satisfaction is paramount to us, and the situation you encountered does not reflect the quality of service we aim to provide. Your comfort is of utmost importance, and we understand the impact this experience has had on your stay. We are committed to making the necessary improvements and would appreciate the opportunity to regain your trust.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Alicia, Thank you for being our guest at Crowne Plaza Niagara Falls—Fallsview and for sharing your feedback with us. Facing the awe-inspiring Falls, our hotel stands as one of the most celebrated hotels in Niagara Falls, Ontario, Canada. It is such a pleasure to hear how much you enjoyed everything about your visit! We look forward to welcoming you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Ramses, Thank you for your review and for confirming that our hotel is a great choice for families! Guests love that we offer plenty of fun features for kids and great amenities for adults. Our team works hard to deliver friendly service to all our guests, and we appreciate your kind comments. Thank you again for taking time to write about your stay at the Crowne Plaza Niagara Falls - Fallsview. We look forward to your return visit.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Louis, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us again at Crowne Plaza Niagara Falls - Fallsview and receive a much warmer welcome along with our outstanding hospitality.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Sreshth, Thank you for taking the time to share your review. We regret your disappointment with our amenities. Our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with third-party websites for the property. We appreciate you bringing this to our attention and for your patience. We also apologize for the service shortfalls and maintenance issues you encountered during your visit. Our main aim is to provide thoughtful hospitality and attention to detail; therefore, we regret not meeting your expectations. We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you again for your time; you have our assurance that we will address your comments appropriately.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

Dear Joyce, Thank you for taking the time to share your feedback about your stay. We are pleased to hear about the positive aspects of your visit, particularly the exceptional service provided by Sue. She exemplifies our commitment to guest satisfaction, and it is lovely to know that she made your stay more comfortable by arranging your rooms as per your requirements. That said, we sincerely apologize for the inconvenience regarding the whirlpool not being operational. We will share your comments appropriately to improve our service. It was our pleasure hosting you, and we look forward to welcoming you back for a more seamless stay in the future.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Warqaa, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Crowne Plaza Niagara Falls - Fallsview; we look forward to seeing you again soon. Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Maeve, Thank you for the great review. We love knowing how pleased you were with our location and appreciated our excellent front desk associates. However, we apologize for the housekeeping issues you encountered with your room. We will share your comments with the appropriate individuals to ensure it is not repeated in the future. We also regret your disappointment with our parking fee. Your feedback is valuable, and we will certainly review our pricing structure to ensure it remains competitive and suitable for our guests. We look forward to welcoming you back for another visit.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Gavin, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

Dear Jean-Philippe, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview for your recent stay and for taking the time to share your detailed feedback. We are thrilled to hear that you enjoyed our prime location, found our associates accommodating, and appreciated the stunning views from our accommodations. It's also gratifying to know that you had a seamless experience with our breakfast offerings and at our Prime Steakhouse restaurant. We understand the importance of ensuring a comfortable and satisfying stay for our guests. Therefore, we are grateful for your understanding as we work to enhance your experience. We are confident that you will love the changes. We look forward to welcoming you back and providing an even more memorable experience.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Zyon, Thank you for taking the time to rate our hotel. Please accept our apologies for not meeting your expectations while you were our guest. We hope you will give us an opportunity in the future to provide you with the outstanding stay you should have had this time. Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Tasha, Thank you for sharing your experience about your stay at Crowne Plaza Niagara Falls - Fallsview. We are grateful for your acknowledgment of the prime location. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments regarding accommodations. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Nadjibullah, Thank you for taking the time to review our hotel. We sincerely apologize for the oversight in housekeeping during your stay. Ensuring our rooms meet the highest standards is a top priority for us, and we regret not meeting these expectations. We have addressed this issue with our housekeeping team and appreciate you bringing this to our attention. We hope to see you again soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Carlos, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview and for your review. We appreciate your nice rating and are glad our location was perfect for your needs. That said, we are sorry you felt our rooms and bathrooms needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for the future modernization of our hotel. Thank you again, and we look forward to your return visit. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Tania, Thank you for being our guest at Crowne Plaza Niagara Falls - Fallsview and for your positive rating. We are pleased to know that your overall stay was satisfying and that you loved our beautiful property. However, we are sorry for any inconvenience you had with your room without a balcony. The information regarding our accommodations is readily available on our website, and we will share your comments appropriately. We also apologize for the issues you had with the jacuzzi being closed during your stay, and we will address your concerns with the appropriate departments. We appreciate your patience and hope you will give us another chance to provide you with the outstanding service you deserve.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Frederik, Thank you for taking the time to review your stay with us. We are extremely sorry for the inconvenience you faced due to the lack of amenities in your room. We will share your comments with the appropriate departments and appreciate your feedback. We hope you will give us another chance to provide you with the flawless hospitlaity we are known for.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Matthew, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Crowne Plaza Niagara Falls - Fallsview. We look forward to welcoming you back on your next visit!Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Kiersten, Thank you for your rating regarding your recent stay. Our staff strives to ensure an exceptional experience for each guest. Therefore, we are very sorry for not meeting these expectations. We hope you will give us another opportunity to show you our hospitality and to prove that we truly value your patronage.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Brock, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Jazmin, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Ariel, Thank you for taking the time to share your review. We genuinely regret that you had some challenges controlling the temperature in your room and concerns about the air unit. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. We are also sorry for the difficulty you had with our accommodations and your disappointment with the lack of a microwave and fridge in our rooms. In the future, please know that our front desk will be available to make your stay as comfortable as possible. Furthermore, we regret the price of your visit. On a positive note, we are glad to know you liked our complimentary parking and well-maintained property. We are grateful for your patience, and we hope you will visit again so we can provide you with the flawless visit you deserve.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

Dear Bouchra, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Ms. Castanha, It was a pleasure to read your review about Crowne Plaza Niagara Falls - Fallsview. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for your feedback, and we look forward to being your hotel of choice every time you visit the area. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear David, Thank you for the positive review of Crowne Plaza Niagara Falls - Fallsview. We are delighted to know how much you enjoyed your time with us and the excellent service provided by our associates. We appreciate you being our guest and look forward to welcoming you back to the area. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Michel, Thank you for your fabulous rating and for letting us know your stay at Crowne Plaza Niagara Falls - Fallsview was exceptional. We are glad you had a smooth check-in process and that you were impressed with our ideal location. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Saad, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are sorry your visit did not live up to your expectations and hope you will give us another opportunity to regain your trust. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Cedy, Thank you for sharing the nice rating about your experience at Crowne Plaza Niagara Falls - Fallsview. We are happy to see your stay was pleasant and look forward to having the pleasure of hosting you again soon. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Clemente, Thank you for your review of Crowne Plaza Niagara Falls - Fallsview. We are glad our location was convenient for everything you wanted to do on this visit. It was a pleasure welcoming you, and we look forward to your future stay. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Sarah, Thank you for taking the time to leave feedback about Crowne Plaza Niagara Falls - Fallsview. We are glad our location was perfect for your needs and that you loved our clean property and thoughtful hospitality. We enjoyed hosting you and look forward to having you back soon. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Thomas, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the concerns you had with your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Stephanie, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Crowne Plaza Niagara Falls - Fallsview, and we look forward to welcoming you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Melissa, Thank you for the feedback. We sincerely apologize for the cleanliness issues you encountered during your stay and any inconvenience it may have caused. We certainly understand the frustration you must have felt and appreciate your patience in this matter. We will share your concerns with our housekeeping team to ensure a better guest experience going forward. Thank you again; we hope to welcome you back in the future for the fresh and spotless visit you deserve.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Daniel, We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Arcelia, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview. We are glad you had an overall comfortable stay and that our housekeeping staff met your expectations. However, we sincerely apologize for some unpleasant experience you had with our associates during your check-in and the inconvenience it may have caused. We certainly understand the frustration you must have felt and appreciate your patience in this matter. We will review your remarks with the appropriate individuals. Thank you again; we hope to welcome you back for the exceptional hospitality you deserve.Best Regards,Guest Service DirectorCrowne Plaza Niagara Falls - Fallsview

Dear Michael, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Please rest assured that we will take appropriate measures to address these concerns. We understand your frustration and appreciate your patience. We are wholly committed to regaining your trust and confidence, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Walter, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Amanda, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We will take appropriate measures to address these concerns. We understand your frustration and appreciate your patience. We are wholly committed to regaining your trust and confidence, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Valued Guest, Your kind comments and excellent rating are greatly appreciated by all of us here at Crowne Plaza Niagara Falls - Fallsview. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Kumari, We are pleased you enjoyed your stay at Crowne Plaza Niagara Falls - Fallsview and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest, and we look forward to being your first choice every time you visit the area. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Mr. Carlos, Thank you so much for the terrific rating regarding your stay at Crowne Plaza Niagara Falls - Fallsview. We hope you are already planning another trip our way.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Jenn, Thank you for staying at Crowne Plaza Niagara Falls - Fallsview. We are pleased to know how much you enjoyed your time with us and appreciate you mentioning our amazing views from your balcony. It was a pleasure hosting you, and we look forward to your next visit. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Cheryl, Thank you for reviewing your stay at Crowne Plaza Niagara Falls - Fallsview. We are glad our location worked well for you and that you enjoyed our beautiful property. We appreciate your business and look forward to you revisiting us on your next visit to the area. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Winston, Thank you for choosing us for your visit. We apologize for the concerns you had with the lighting and the size of your room. Please know our front desk is always available and happy to help make your time with us more comfortable. We utilize feedback like yours to improve our guest experience and appreciate you leaving your review. We hope you will reconsider and stay with us again the next time you are in the area. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Prakar, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Kenia, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Crowne Plaza Niagara Falls - Fallsview. We look forward to your return and wish you all the best with your future travels.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Davidson, Thank you for taking the time to evaluate our hotel. We sincerely apologize you felt our bathroom needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. With that being said, we appreciate your positive comments on our convenient location. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Mr. Michael, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced due to the housekeeping and noise concerns you faced in your room. Your feedback is invaluable, and we will immediately address this matter with the appropriate teams to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Anuradha, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the concerns you had with your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We also deeply regret the disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Kam yue, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Crowne Plaza Niagara Falls - Fallsview, and we look forward to welcoming you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Masego, Thank you for being our guest. We are pleased that you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview