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Recensioner av Niagara Lodge & Suites

2 out of 5
Niagara Lodge & Suites
7720 Lundy's Lane, Niagara Falls, ON

Recensioner

6,2
10 - Fantastiskt i betyg. 229 av 1000 recensioner" "
8 - Bra i betyg. 203 av 1000 recensioner" "
6 - Okej i betyg. 186 av 1000 recensioner" "
4 - Dåligt i betyg. 120 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 262 av 1000 recensioner" "

5,6/10

Renlighet

7,0/10

Personal och service

5,8/10

Bekvämligheter

5,4/10

Boendets skick och faciliteter

5,8/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Imelda, toronto

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The property was disgusting. Filled with mold, dirt, and stains. Poor customer service. Beds weren’t made, there was mold all over the washroom, and the outside and inside is basically falling apart.
Bodde här 1 natt i april 2024

8/10 Bra

simrandeep

Gillade: Renlighet, personal och service och boendets skick och faciliteter
No convenience while checking Good service
Bodde här 1 natt i april 2024
Svar från jessie 24 apr. 2024
"Thank you for taking the time to share your feedback with us! We're thrilled to hear that you appreciated our commitment to providing excellent service. We understand the importance of convenience and continuously strive to improve in all aspects. Your satisfaction is our priority, and we look forward to serving you again soon!"

6/10 Okej

Shea

It was fine
Bodde här 3 nätter i december 2023
Svar från jessie 23 apr. 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

6/10 Okej

jenny

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No telephone in the room TV does not work Mould around the bath tub Love the hot breakfast Love the reasonable rate charged Overall, nothing drastic to turn me off
Bodde här 1 natt i april 2024
Svar från jessie 21 apr. 2024
We appreciate you taking the time to share your feedback with us. We're glad to hear that you enjoyed our hot breakfast and found our rates reasonable. However, we're sorry to hear about the issues you encountered with the non-functional TV and the presence of mold around the bathtub. Please accept our sincere apologies for any inconvenience caused. We take cleanliness and maintenance very seriously, and we will address these issues promptly to ensure they are resolved for future guests. Additionally, while there isn't a telephone in the room, our staff is always available to assist you through alternative means.We hope that despite these challenges, you were still able to enjoy your overall stay with us. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out to our team. We value your feedback and strive to provide all our guests with a comfortable and enjoyable stay. Thank you for choosing to stay with us.

4/10 Dåligt

Ahmed

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från jessie 16 apr. 2024
Dear Guest, Apology that you don't like our property, and can you please explain which supplies were poor and you don't like so we can fix the issue you have experienced.

4/10 Dåligt

Maria Theresa

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The bed linen had hair and I don’t think it was clean.. the room had a smell and the microwave and fridge needed cleaning. The noise from the outside can be heard easily. I couldn’t sleep much as I was afraid and the door had broken lock thing. A positive was the water pressure was strong but I saw some mild in the ceiling in the bathroom. I guess the price reflects the cleanliness? There’s free breakfast which you can get a coffee, tea or some juice and some potatoes and sausage or bagels and egg. They gotta step up the cleaning game. Not sure about the safety but there is some shady people that I saw around.
Bodde här 1 natt i mars 2024
Svar från jessie 15 apr. 2024
It sounds like you had quite an experience with your accommodation! It's disappointing when the cleanliness and maintenance of a place don't meet expectations. Your concerns about safety are valid, especially if you noticed some shady individuals around. Did you happen to mention these issues to the staff? Sometimes they're unaware of these issues and can address them promptly. At least the strong water pressure and free breakfast were some small positives. Hopefully, your next stay will be more comfortable and worry-free!

4/10 Dåligt

Jennifer

Gillade inte: Renlighet och boendets skick och faciliteter
The bathroom ceiling is cracked and falling apart, holes in the walls, doors coming apart, tape holding up fixtures, stairs unkept. It looks like a hook up hotel. We bought mattress protectors and pillow protectors. Not recommended.
Bodde här 1 natt i april 2024
Svar från jessie 15 apr. 2024
I'm sorry to hear about your experience. Thank you for bringing these issues to our attention. We apologize for the inconvenience you encountered during your stay. We take feedback like yours seriously, and we will address these issues promptly to ensure that our accommodations meet the highest standards of cleanliness and maintenance. Your satisfaction is important to us, and we hope you will consider giving us another chance in the future to provide you with a more pleasant experience. If there is anything else we can do to assist you, please don't hesitate to reach out to us directly.

10/10 Fantastiskt

erik

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay ... fantastic breakfast (but only started @ 7.30!). Bathroom was not great ... but bedroom was great and comfortable (especially, the "weighted" comforter).
Bodde här 1 natt i april 2024
Svar från jessie 15 apr. 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed our breakfast and found the bedroom comfortable, especially with our "weighted" comforter. We apologize for any inconvenience regarding the bathroom and the breakfast start time. Your comments help us improve, and we'll certainly take them into consideration for future guests. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back soon!

6/10 Okej

Dean Douglas

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Traffic noise was loud, though my room was right along the roadway. Needs an update and some TLC. Microwave in room should be replaced as turntable doesn't work and sounds sketch.
Bodde här 1 natt i april 2024
Svar från jessie 12 apr. 2024
Dear guest, sorry for inconvenience we will make sure that this thing will never happen again.

8/10 Bra

dale

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Past it's prime but comfortable and a very affordable option with a hot breakfast. Pleasant staff. Stayed 3 nights last year and 4 this year.
Bodde här 4 nätter i april 2024
Svar från jessie 11 apr. 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

2/10 Väldigt dåligt

Meganne

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från jessie 11 apr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

8/10 Bra

Sahibjeet Singh

Gillade: Renlighet och boendets skick och faciliteter
Svar från jessie 9 apr. 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

4/10 Dåligt

Audrey Maude

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Ce n’est pas bien entretenue, mais pour une nuit à bas prix c’est correct. Le personnel était gentil
Bodde här 1 natt i mars 2024
Svar från jessie 7 apr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

10/10 Fantastiskt

Jorge, Toronto

Gillade: Renlighet
Bodde här 3 nätter i mars 2024
Svar från jessie 27 apr. 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

8/10 Bra

Shaikh

Reste med familjen
Gillade: Renlighet och bekvämligheter
Friendly stuff. Moderately clean room.
Bodde här 6 nätter i mars 2024
Svar från jessie 2 apr. 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

6/10 Okej

Natalie Grace

Gillade: Personal och service
Bodde här 1 natt i mars 2024
Svar från jessie 2 apr. 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

6/10 Okej

Ali

Affärsresenär
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
Everything was good but should but they should take better care of cleanliness, there were blood stains on my bed and a lot of dust
Bodde här 1 natt i mars 2024
Svar från jessie 2 apr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

2/10 Väldigt dåligt

Trevor

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
The room was disgusting. I had booked the room for 5 nights while in Niagara for work. I normally do my due diligence, but I was on the road when I made the reservation and had only glanced at the property pics and a couple of reviews, both didn’t look all that bad. I don’t know how I did it, but I actually stayed 3 nights then ended up moving to another hotel, losing out on the remaining 2 nights I had left at this property. If you need a cheap stay and don’t mind stains on everything, carpets that haven’t been vacuumed in years, and smells that’ll keep you up all night, this is your place! P.S. Don’t move any furniture, especially the couch in the room and do not look under any beds, unless you’re looking for souvenirs left from previous patrons of years gone by.
Bodde här 5 nätter i mars 2024
Svar från a 31 mars 2024
We appreciate your candid feedback regarding your recent experience with us. It's disheartening to learn that we fell short of your expectations, and for that, we sincerely apologize. Your satisfaction is paramount to us, and we are committed to rectifying the situation promptly.Rest assured, we are taking your concerns seriously and will implement measures to prevent similar occurrences in the future. We value your feedback as it helps us improve our services. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.

6/10 Okej

XAVIER ENRIQUE

Bodde här 1 natt i mars 2024
Svar från jessie 18 apr. 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

10/10 Fantastiskt

Gurpinder

Bodde här 1 natt i mars 2024
Svar från jessie 18 apr. 2024
Dear Guest. We appreciate your positive feedback about our hotel. We are so glad you found our hotel a good place to stay, looking forward to welcome you again.

2/10 Väldigt dåligt

Tamara

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The room did not have a phone. There were holes in the wall and the whole place was in very poor condition.
Bodde här 1 natt i mars 2024
Svar från JESSIE 25 mars 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

10/10 Fantastiskt

Chunli

Bodde här 1 natt i mars 2024
Svar från jessie 15 apr. 2024
Dear Guest. We appreciate your positive feedback about our hotel. We are so glad you found our hotel a good place to stay, looking forward to welcome you again.

8/10 Bra

Thelma

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good price for night, i always book this hotel to spend a night after the concert. Free parking, free breakfast.
Bodde här 1 natt i mars 2024
Svar från jessie 21 mars 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

6/10 Okej

Jeff

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från jessie 21 mars 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

4/10 Dåligt

Richard

Needs cleaning properly, and repainting
Bodde här 3 nätter i mars 2024
Svar från JESSIE 18 mars 2024
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, I sincerely apologize for what you must have been through”

10/10 Fantastiskt

Ahmad

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från JESSIE 19 mars 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

10/10 Fantastiskt

kit

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I have stayed here evertime i vidit niagara staff are very nice , helpful, breakfast is good ive always had a nice stay. They are always doing improvements but the price is affordable i cant complain at all.
Bodde här 1 natt i mars 2024
Svar från JESSIE 18 mars 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

6/10 Okej

simrandeep

Nothing
Bodde här 1 natt i mars 2024
Svar från JESSIE 18 mars 2024
Dear Guest, Apology that you don't like our property, and can you please explain which supplies were poor and you don't like so we can fix the issue you have experienced.

2/10 Väldigt dåligt

Mike

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Beds were not comfortable, the sheetd were also stained and had a bad smell.
Bodde här 1 natt i mars 2024
Svar från JESSIE 16 mars 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

2/10 Väldigt dåligt

Jane

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The door to inside the building was broken, I am an elderly woman with a 12 year old grand daughter and we were put into the first room of the broken lock building. The breakfast was cold, hard, qnd disgusting overall. When we checked out they said there would be a wait to get our deposit back as usual, but over a week later the deposit still wasnt back. We had to drive all the way back just to get our deposit back. We have to wait another 2 business days even after they canceled our last refund. Never come here.
Bodde här 1 natt i mars 2024
Svar från JESSIE 15 mars 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced

2/10 Väldigt dåligt

Tyler

Gillade inte: Renlighet och boendets skick och faciliteter
Rooms are moldy
Bodde här 2 nätter i mars 2024
Svar från JESSIE 13 mars 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

2/10 Väldigt dåligt

Samantha

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This has to be the worst motel to bring anybody. Travelled from Ottawa with my husband and 3 kids and a 9 month old. We found a dirty pad behind a bed. One bed smelt like piss asked the cleaning lady to change it all she did was add a sheet. Under our bed there was empty beer can and smashed up food. Very unsanitary and definitely not work the stay. We left a day early without getting our money we paid for the room.
Svar från JESSIE 13 mars 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

6/10 Okej

Souravpreet

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från JESSIE 12 mars 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

6/10 Okej

Bolarinwa

Reste med familj och småbarn
Gillade: Bekvämligheter
Not bad for the fees. However, T.V in my room not working at all, my toilet is not the greatest.
Bodde här 2 nätter i februari 2024
Svar från JESSIE 7 mars 2024
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, I sincerely apologize for what you must have been through”

8/10 Bra

Ed

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från JESSIE 2 mars 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

2/10 Väldigt dåligt

Sapinder

Gillade inte: Renlighet och personal och service
Bodde här 1 natt i februari 2024
Svar från JESSIE 26 feb. 2024
Dear Guest, Apology that you don't like our property, and can you please explain which supplies were poor and you don't like so we can fix the issue you have experienced.

4/10 Dåligt

bhawna

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
There were noises fun the above room the entire time. And the bathroom ceiling had many water bubbles which started dripping. It was very annoying and made the whole floor wet.
Bodde här 3 nätter i februari 2024
Svar från jessie 20 feb. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okej

James, Napanee

Ok for the price
Bodde här 2 nätter i december 2023
Svar från jessie 12 feb. 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

6/10 Okej

Emma

Reste med familjen, Reste med sin partner
Gillade: Personal och service och bekvämligheter
The only complaint I have is that I saw a cockroach in the breakfast area but overall it was pretty good stay for the price
Bodde här 5 nätter i februari 2024
Svar från jessie 12 feb. 2024
Dear guest, sorry for inconvenience but team of pest control comes every month and do regular checking. We will make sure that this thing will never happen again.

10/10 Fantastiskt

Deepak

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från jessie 11 feb. 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

8/10 Bra

Deep

Gillade: Personal och service
Rooms were ok not too bad but staff is good and breakfast is good. Overall worth it
Bodde här 1 natt i februari 2024
Svar från jessie 4 feb. 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

2/10 Väldigt dåligt

Robert

Gillade inte: Renlighet och boendets skick och faciliteter
Dry wall dust everywhere
Bodde här 1 natt i februari 2024
Svar från jessie 11 feb. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

10/10 Fantastiskt

TYLER

Bodde här 2 nätter i januari 2024
Svar från jessie 21 mars 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

8/10 Bra

Megan

Bodde här 1 natt i januari 2024
Svar från jessie 29 jan. 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

10/10 Fantastiskt

TYLER

Bodde här 1 natt i januari 2024
Svar från jessie 29 jan. 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

8/10 Bra

Verifierad resenär

Gillade: Rummets bekvämlighet
Comfortable stay in Niagara Falls
It was a comfortable stay, I got a room in the main building (instead of the motel-like rooms surrounding the parking lot). The heater was working and I’m happy to be kept warm! The rooms are a little outdated and there was no hair dryer and the phone wasn’t hooked up, but it’s fine because I got a fantastic price!!! I can’t believe there was free breakfast too!!! It was delicious. I would stay here again the next time I’m in Niagara Falls.
Bodde här 1 natt i januari 2024
Svar från jessie 29 jan. 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

4/10 Dåligt

John

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Poor state overall and gross
Pretty disgusting- still not as bad as the Caravan Inn, but the GlenGate Hotel i stayed at the night before the Niagara Lodges & Suites was FAR FAR better. Overall cleanliness was about a MINUS 6 out of 5, TV did not work, and i found the telephone and the smoke detector in one of the drawers - good thing there was not a fire where i needed to call 911
Bodde här 1 natt i januari 2024
Svar från jessie 29 jan. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

8/10 Bra

Thelma

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Free parking, good breakfast but i missed waffles.
Bodde här 1 natt i januari 2024
Svar från jessie 29 jan. 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

10/10 Fantastiskt

Indra

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från jessie 29 jan. 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.

10/10 Fantastiskt

Ruben

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We've stayed here before. It's very clean, rooms are big, there's a fridge/micro & staff is attentive. Free breakfast too. This is NOT one of those "you get what you pay for". It's economical & great. We would come back.
Bodde här 1 natt i januari 2024
Svar från jessie 26 jan. 2024
Thanks for staying with us. We appreciate your feedback! Look forward to welcome you again.