Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 199 av 1002 recensioner" "
10 - Fantastiskt
199
8 - Bra i betyg. 269 av 1002 recensioner" "
8 - Bra
269
6 - Okej i betyg. 195 av 1002 recensioner" "
6 - Okej
195
4 - Dåligt i betyg. 153 av 1002 recensioner" "
4 - Dåligt
153
2 - Väldigt dåligt i betyg. 186 av 1002 recensioner" "
2 - Väldigt dåligt
186
7,0/10
Renlighet
7,0/10
Personal och service
6,6/10
Bekvämligheter
6,8/10
Boendets skick och faciliteter
6,8/10
Hållbarhet
Recensioner
2/10 Väldigt dåligt
Maxime
30 apr. 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Maxime
Bodde här 1 natt i april 2024
Svar från General Manager 2 maj 2024
Could please contact the hotel to discuss your stay, With a rating as this with no comments we are unable to address any concerns if any you may have had with your stay
4/10 Dåligt
Janet
Reste i grupp
29 apr. 2024
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Though we booked a King Suite our room had 2 queens. The pullout double had a mattress so poor even a young child would have difficulty sleeping on it. The walls are paper-thin - every door closed in the hall was a slam. Not impressed. We won't return.
Janet
Bodde här 1 natt i april 2024
Svar från General Manager 29 apr. 2024
Thank you for taking the time to leave your feedback. Did you address these concerns with the front desk so the hotel could correct the issue with the bed type? As the hotel would have been able to ensure that the correction was made for your say
6/10 Okej
Adebayo Samuel
Reste med familj och småbarn
29 apr. 2024
Had difficulty maneuvering the property to find my room ( from one wing to another)
Generally stay was not bad
Adebayo Samuel
Bodde här 1 natt i april 2024
Svar från General Manager 29 apr. 2024
Thank you for taking the time to leave a review. We are happy to hear that you had an enjoyable stay
4/10 Dåligt
Eric
28 apr. 2024
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The one pool was closed due to a leak. The other pool was underwhelming. The water in the shower was ice cold. The room was spacious and tidy, but layout was awkward and you couldn’t watch TV from the bed because the TV faced into a large open area. The only redeeming feature may be the service of the people at reception.
Eric
Bodde här 1 natt i april 2024
Svar från General Manager 28 apr. 2024
Thank you for taking the time to leave a review. I am happy to hear that the team at the front desk were a great feature at the hotel. We do offer 2 pools on property and sometimes 1 can be more popular than the other as families do enjoy coming to this location for the pools
10/10 Fantastiskt
Parveen
27 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice place to stay
Parveen
Bodde här 1 natt i april 2024
Svar från General Manager 27 apr. 2024
Thank you for taking the time to share that you enjoyed the hotel, we hope we can see you again on any future visits to Niagara
10/10 Fantastiskt
Andrii
27 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I like it
Andrii
Bodde här 1 natt i april 2024
Svar från General Manager 27 apr. 2024
Thank you for taking the time to share that you enjoyed the hotel, we hope we can see you again on any future visits to Niagara
2/10 Väldigt dåligt
phat
Reste med familjen
26 apr. 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
old and dark. no elevator
phat
Bodde här 1 natt i april 2024
Svar från General Manager 26 apr. 2024
If you would not mid calling the general managers office to discuss your experience. As the hotel has 3 elevators, lighting has been updated throughout the hotel and there is no record of these concerns on your reservation or with the hotel staff.
10/10 Fantastiskt
Tarek
Reste med familjen
24 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was great excellent service
Tarek
Bodde här 2 nätter i april 2024
Svar från Front desk 24 apr. 2024
Thank you very much for your feedback!
6/10 Okej
Joshua
22 apr. 2024
Joshua
Bodde här 2 nätter i april 2024
Svar från Front desk 24 apr. 2024
Thank you for your feedback
8/10 Bra
John
21 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff all friendly and helpful.
John
Bodde här 2 nätter i april 2024
Svar från Front desk 22 apr. 2024
Thnak you for your feedback.
4/10 Dåligt
Kerstein
14 apr. 2024
This room had lots of little bugs like fruit flies and was not 10/10 clean
Kerstein
Bodde här 1 natt i april 2024
Svar från General Manager 20 apr. 2024
Thank you for taking the time to leave this feedback. I apologize you experienced this during your stay. I will have this information passed on to the correct team and the concern addressed. It is with this feedback we can better the hotel and the guest experience in the future
6/10 Okej
Karol
Reste med familjen
14 apr. 2024
Gillade: Personal och service
Location 👍
Karol
Bodde här 1 natt i april 2024
Svar från Front desk 16 apr. 2024
Thank you for your review.
10/10 Fantastiskt
Jada, Waterloo
Reste med familjen
9 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great experience but a little pricey for one night. I would recommend to a friend!
Jada
Bodde här 1 natt i april 2024
Svar från Front desk 10 apr. 2024
Thank you for your feedback. Hope to see you again.
10/10 Fantastiskt
Christian
Reste med familjen
8 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was amazing very helpful and pleasant, the room was fantastic, very clean! Will definitely recommend A
Christian
Bodde här 1 natt i april 2024
Svar från General Manager 9 apr. 2024
Thank you for staying with the Ramada Plaza. We are so happy to hear that you enjoyed your most recent stay with us. We hope to see you again in the future. Thank you for taking the time to leave a review and acknowledging the team here at the hotel :)
6/10 Okej
Mark
23 jan. 2023
Gillade inte: Boendets skick och faciliteter
Mark
Bodde här 3 nätter i januari 2023
Svar från Assistant General Manager 23 jan. 2023
Thank you for taking the time to leave a review for the property, We appreciate all the feedback so we can learn and grow as a property, as we strive to deliver the best stay and service possible for each guest.
10/10 Fantastiskt
Samantha
Reste med familj och småbarn
1 jan. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect place for a little staycation break for me and my daughters.
Samantha
Svar från Assistant Hotel General Manager 5 jan. 2023
Thank you for taking the time to leave a review of the hotel.We are always happy to hear thatr guests have enjoyed there stay with us. we look forward to any future visit to niagara falls you and your family may have with us
2/10 Väldigt dåligt
Jordan
Reste med sin partner
1 jan. 2023
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property broken in room dirty price was charged an extra 80 dollars
Jordan
Bodde här 1 natt i december 2022
Svar från Assistant Hotel General Manager 5 jan. 2023
I am sorry to hear that your recent stay with us was not up to standard. Please reach out directly to the hotel as we strive for excellence with every guest, each stay. We would greatly appreciate the chance to discuss this matter with you in detail so we can ensure that these issues do happen again in the future for any stay you may have in Niagara and for all the future guests
6/10 Okej
Verifierad resenär
Reste med familjen
31 dec. 2022
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Check in was disappointing the manager on duty was not very friendly. Quite rude actuslly. He had zero people skills.
Verifierad resenär
Bodde här 1 natt i december 2022
Svar från Assistant General Manager 31 dec. 2022
Thank you for taking the time to review the hotel. Thank you for the feedback in regards to the front desk I will ensure that the whole team is spoken to and re trained
6/10 Okej
Carrieann, Wasaga Beach
Reste med familjen
29 dec. 2022
Gillade: Personal och service
We’ve stayed there many times and it’s gone down hill over the years but it suited our needs for our trip.
Carrieann
Svar från Assistant General Manager 30 dec. 2022
Thank you for taking the time to leave a review. I am sorry to hear that your experience with the hotel was not what you had experienced in the past. We are working on some things in the future that will hopefully make our next stay the best one yet.
8/10 Bra
andy
Reste med sin partner
17 dec. 2022
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Don Cherrys
andy
Bodde här 2 nätter i december 2022
Svar från General Manager 18 dec. 2022
Thank you for taking the time to leave a review. We are always happy to hear any feedback
8/10 Bra
Verifierad resenär
12 dec. 2022
Gillade: Renlighet och boendets skick och faciliteter
Kind of a rip off
Room overlooked a busy road, you could hear the cars passing by and people outside in the parking lot. The room was freezing. But there were so many extra fees it was absolutely ridiculous.
Verifierad resenär
Bodde här 1 natt i december 2022
Svar från Assistant General Manager 13 dec. 2022
Thank you for taking the time to leave a review for the Property. I am sorry to hear that your stay was not perfect, the hotel team is always willing to assist and correct these types of issues. The fees you have mentioned are outlined when booking and in all the information sections when booking the hotel, also all fees are discussed and agreed to when checking in.
8/10 Bra
Paul
5 dec. 2022
Paul
Bodde här 1 natt i december 2022
Svar från front desk 6 dec. 2022
Thank you for your feedback
10/10 Fantastiskt
Samar
Affärsresenär, Reste med familjen
3 dec. 2022
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s good hotel
Samar
Bodde här 1 natt i december 2022
Svar från Assistant General Manager 3 dec. 2022
Thank you for taking the time to review the hotel. The team is glad to heat that you enjoyed your property
6/10 Okej
Lindsay
20 nov. 2022
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
The 2nd last day of our trip we had a hockey team on our floor that was causing noise and disturbance , we called the front desk 3 times before anything was done
Lindsay
Bodde här 7 nätter i november 2022
Svar från Assistant Hotel General Manager 20 nov. 2022
Thank you for taking the time to leave a review for the hotel. I do apologize for the inconvenience that you experienced during your most recent visit with us. I will be reviewing the call log and protocols we have in place for noise disturbances so that on any future visits you will not experience the same.
4/10 Dåligt
gia
16 nov. 2022
gia
Bodde här 1 natt i november 2022
2/10 Väldigt dåligt
Hargobind
Reste i grupp
7 nov. 2022
Gillade inte: Personal och service
The manager was the most useless human being on the property. At checkout we were being charged a dmf fee. This information was not made available to us at check in and there was nothing written about it on expedia either. At check in the receptionist told us about parking and resort fee which was fine but nothing was mentioned about dmf. They tried being smart by saying all hotels charge it but since we have been to Niagara falls multiple times as every Canadian living in a 4 hour vicinity has we knew that was not true. The manager was rude and had no explanation of why we were not told of dmf before. When asked for a number for the head office she was like” i do not remember”
Hargobind
Svar från Assistant General Manager 7 nov. 2022
When reviewing expedia and the DMF is on website, the fee is calculated in the taxes and fees of the booking. When booking the fees would have included in the final total displayed for your booking. As for the manager in question i will ensure that this forward to the hotel general managers office and that team member is spoken to on how to discuss the charge with guests. As that fee is included in the taxes and fees of the booking it is not discussed in at the check in.
4/10 Dåligt
Michelle
Reste i grupp
24 okt. 2022
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
I was very disappointed. Stayed here for a girls weekend. We booked a room with 2 queen size beds and get to our room it is only 1 king bed. I go down to say we need 2 queen beds and they try to convince us to keep the room and they will give us a cot. No we paid for a room with 2 beds we want a room with 2 beds. After more than 30mins we finally get a room. Than we have someone trying to bang down our door while laughing so we call down to the office and they say if it happens again to call them instead of sending someone up to see what was going on. Will never stay their again.
Michelle
Bodde här 2 nätter i oktober 2022
Svar från GM 27 okt. 2022
Sorry to hear that you were disappointed Michelle and that you did not receive your initial request. Our staff is very good at accommodating our guests and making sure our guests are always informed of their options and if in the rare case like yours that they do not get what they requested. The king suite is an upgrade so I am not sure if that was not a good option for you or something that you declined. We are glad that you received the 2 queens beds and we hope to see you in the future with a better result. We have many new and exciting changes in the works.
2/10 Väldigt dåligt
Karen
17 okt. 2022
Karen
Bodde här 1 natt i oktober 2022
Svar från front desk 19 okt. 2022
Thank you for your feedback
10/10 Fantastiskt
fran
Reste med sin partner, Reste med husdjur
14 okt. 2022
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were fantastic the two restaurants were amazing
The pool was a little cold and the lights were not on two of the nights
fran
Bodde här 5 nätter i oktober 2022
Svar från GM 15 okt. 2022
Thank you Fran for the excellent review it means so much to the team. We have made many changes and are happy to hear your comments.
10/10 Fantastiskt
Kirsten
12 okt. 2022
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Kirsten
Bodde här 2 nätter i oktober 2022
Svar från GM 13 okt. 2022
Thank you so much for the score Kirsten, we are looking forward to you returning.
8/10 Bra
MIRANDA
Reste i grupp
11 okt. 2022
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We had a wonderful stay! Rooms were great, no complaints!
MIRANDA
Bodde här 2 nätter i oktober 2022
Svar från GM 13 okt. 2022
Thank you Miranda for the great comments. We appreciate your time and input very much. We have made so many positive changes and have many more coming. We look forward to your next stay with us.
8/10 Bra
Luis
Reste med familjen
11 okt. 2022
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice room, we were at 6th floor, but for some reason, we could hear the cars passing, I have a light sleep so, it was kind of problem to me, everything else was very good.
Luis
Bodde här 2 nätter i oktober 2022
Svar från GM 13 okt. 2022
Thank you Luis for taking the time to give us a good review.
8/10 Bra
florina
10 okt. 2022
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet
florina
Bodde här 2 nätter i oktober 2022
Svar från front desk 11 okt. 2022
Thank you for your feedback
6/10 Okej
Eboni, Ajax
Reste i grupp, Reste med familjen, Reste med sin partner
10 okt. 2022
Gillade: Personal och service
Location across from outlet
Eboni
Bodde här 1 natt i oktober 2022
Svar från front desk 11 okt. 2022
Thnak you for your feedback
6/10 Okej
Katrine
Reste med sin partner
10 okt. 2022
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Front desks staff were friendly, we liked the room however it wasnt properly cleaned. The microwave and the table has dust.
Katrine
Bodde här 1 natt i oktober 2022
Svar från GM 13 okt. 2022
Hello Katrine, thank you for the kind comments about our staff and the room. I have forwarded this response to our Manager of Housekeeping.
6/10 Okej
Jocelyn
Reste med sin partner
10 okt. 2022
The room was decently decorated, but it wasn't all that. There is mold and the room stinks a little. This place charges $20 dollars a night for resort fees and it's not worthy of them. We also paid $20 per night but I didn't feel like the back of the hotel where our room was located was safe, so I had to park in a farther area from our room, and they specify that they would not be responsible for damages. It's next to a cemetery too. They also charged $40 a day for pets.
Jocelyn
Bodde här 2 nätter i oktober 2022
Svar från GM 13 okt. 2022
Hello Jocelyn, thank you for your comment about our décor we appreciate that. Unfortunately we were not notified about any mold. Our rooms are cleaned everyday. All hotels charge either a resort fee or facility fee or build it into other fees. We put that up front to our guests when they check in as an extra notification / reminder as well as our pet fees. We are only one of the few hotels that allow pets. The charge goes to the extra cleaning that is require to clean a pet friendly room. All our parking lots have lights and are monitored by our staff.
2/10 Väldigt dåligt
deborah
Reste med sin partner, Reste med husdjur
9 okt. 2022
Gillade inte: Renlighet och boendets skick och faciliteter
We were allowed to bring our dog to the hotel
deborah
Bodde här 2 nätter i oktober 2022
Svar från front desk 10 okt. 2022
Thank you for your feedback
8/10 Bra
Cristina
Reste med sin partner
4 okt. 2022
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room was clean and beds were comfortable. It had everything you need for an overnight stay. Parking was $20 extra.
Cristina
Bodde här 1 natt i oktober 2022
Svar från front desk 10 okt. 2022
Thank you for your feedback
6/10 Okej
William
3 okt. 2022
Gillade: Personal och service och boendets skick och faciliteter
The room was by the highway. I could hear traffic all night.
Charged $20.00 a night for parking, but had to drive around for 45 minutes looking for a place to park.
William
Bodde här 6 nätter i september 2022
Svar från GM 13 okt. 2022
Hello William, I worked that night that you were specifically mentioning and yes we did have a wedding function and several meetings rooms reserved for 2 different groups that night / weekend but I walked the parking lot myself when I heard that the parking was becoming full. I can assure you that there were many parking spots available but if you happen to be just looking at the front of the building and not beside or in the back than yes that part was full. We had no other complaints about the parking.
6/10 Okej
Kimberly
2 okt. 2022
Kimberly
Bodde här 1 natt i oktober 2022
Svar från front desk 10 okt. 2022
Thank you for your feedback
2/10 Väldigt dåligt
Kathy
29 sep. 2022
Kathy
Bodde här 3 nätter i september 2022
Svar från front desk 10 okt. 2022
Thank you for your feedback
8/10 Bra
Victor
Reste i grupp
26 sep. 2022
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
You could include free parking
Victor
Bodde här 1 natt i september 2022
Svar från GM 29 sep. 2022
Thank you Victor for your time and feedback.
8/10 Bra
Verifierad resenär
Reste med familjen
25 sep. 2022
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 1 natt i september 2022
Svar från GM 29 sep. 2022
We strive for ten but thank you for your putting a number.
8/10 Bra
NICK
19 sep. 2022
Gillade: Renlighet, personal och service och bekvämligheter
I was nice and quite and staff were friendly
NICK
Bodde här 2 nätter i september 2022
Svar från Manager 20 sep. 2022
Thank you Nick for the nice comments. We appreciate it.
6/10 Okej
Verifierad resenär
19 sep. 2022
Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Clean but some mildew in bathroom
Verifierad resenär
Bodde här 2 nätter i september 2022
Svar från GM 29 sep. 2022
Above and beyond housekeeping we have a dedicated person to ensure all tile and grout is clean and new grout is done if we require attention to it.
8/10 Bra
David
18 sep. 2022
David
Bodde här 2 nätter i september 2022
Svar från Front desk 23 sep. 2022
Thank you for your feedback.
10/10 Fantastiskt
Katheryn, Guelph
Reste med familj och småbarn
12 sep. 2022
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and taken care of. Staff were polite and kind.
Katheryn
Bodde här 2 nätter i september 2022
Svar från Jonathan 15 sep. 2022
Thank you so much! We are glad that you enjoyed your stay.
6/10 Okej
Claudio
Reste med sin partner
11 sep. 2022
Gillade inte: Personal och service
Property is a 3 star hotel.
Claudio
Bodde här 1 natt i september 2022
Svar från Front Desk 18 sep. 2022
Thank you for staying with us we look forward to seeing you again!
2/10 Väldigt dåligt
steven
10 sep. 2022
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Horrible room and extreme hidden costs.
Room was in basement of building and barely adequate. Rip off on hidden charges. $19 per day amenity fee for small pool and small workout room, $20 per day for parking in an empty lot, and $40 PER Day for pet fee. Non of these fees were obvious when booking hotel. We will never use Ramada again if this is their policy.