Köpcentrum

Recensioner av Staybridge Suites Niagara-On-The-Lake, an IHG Hotel

3 out of 5
Staybridge Suites Niagara-On-The-Lake, an IHG Hotel
524 York Road, Niagara-on-the-Lake, ON

Recensioner

9,6

Enastående

10 - Fantastiskt i betyg. 751 av 935 recensioner" "
8 - Bra i betyg. 146 av 935 recensioner" "
6 - Okej i betyg. 19 av 935 recensioner" "
4 - Dåligt i betyg. 9 av 935 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 935 recensioner" "

9,6/10

Renlighet

9,6/10

Personal och service

9,4/10

Bekvämligheter

9,8/10

Boendets skick och faciliteter

9,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Kristin

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020
Svar från John 4 mars 2020
Thank you for your stay Kristin, and for sharing this excellent rating. We hope to see you again soon.

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hotel
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Rick

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
modern facility close by Niagara on the Lake. Wonderful staff, they took care of our bikes for us.
Bodde här 1 natt i maj 2024
Svar från Guest Services 10 maj 2024
Thank you Rick for such a wonderful review. Your feedback is greatly appreciated and we are grateful for the opportunity to have served you. Please do not hesitate to let us know if there is anything we can do to make your next visit even more enjoyable. Thank you for choosing us!

10/10 Fantastiskt

TINGYI

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Guest Services 6 maj 2024
Thank you for taking the time to leave us a wonderful 5 out of 5 rating Tingyi. We are thrilled to hear that you had a wonderful stay with us and that everything met your expectations. We appreciate your recommendation and hope to have the opportunity to welcome you back in the future.

10/10 Fantastiskt

Jason

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Robin checked us in and it was smooth. No issues with my service dog and even was upgraded, which was super nice. Beautiful hotel. Will come back
Bodde här 1 natt i maj 2024
Svar från Guest Services 4 maj 2024
Thank you for taking the time to share your experience with us Jason! We're delighted that Robin provided you with such excellent service, and we're thrilled that you and your service dog felt welcomed and accommodated during your stay. It's wonderful to hear that you enjoyed our hotel and that you were even upgraded during your visit. We can't wait to have you back as our guest again soon!

10/10 Fantastiskt

Liliana

Bodde här 1 natt i april 2024
Svar från Guest Services 3 maj 2024
Thank you for choosing our hotel for your recent stay Liliana. Your decision to share your feedback by rating your experience is incredibly valuable to us. We're excited about the possibility of hosting you once more in the future and providing another wonderful stay.

8/10 Bra

Kent

Reste med sin partner
Gillade: Personal och service
Pool was dirty
Bodde här 1 natt i april 2024
Svar från Guest Services 29 apr. 2024
We appreciate your feedback Kent regarding the cleanliness of our pool. We apologize for any inconvenience this may have caused during your stay. Rest assured, we take cleanliness seriously and will address this issue promptly to ensure a better experience for our guests in the future.

6/10 Okej

Nassar

Gillade: Personal och service
Expensive more than expected. Air conditioning unit in room very noisy
Bodde här 1 natt i april 2024
Svar från Guest Services 29 apr. 2024
Thank you for sharing your experience with us Nassar. We regret to hear that our pricing and the noise from the air conditioning unit fell short of your expectations. We strive to provide value for our guests, and we will take your feedback into consideration as we continue to improve our amenities and services.

10/10 Fantastiskt

Elaine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bel accueil, chambre très propre, nous sommes vraiment satisfaits.
Bodde här 1 natt i april 2024
Svar från Guest Services 17 apr. 2024
Merci beaucoup Elaine pour votre aimable commentaire! Nous sommes ravis que vous ayez apprécié votre séjour chez nous et que vous ayez trouvé notre chambre très propre. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt!

10/10 Fantastiskt

Rachel

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice and quiet room, about 10 to 15 minutes to the falls and away from the craziness of downtown Niagara.
Bodde här 2 nätter i april 2024
Svar från Guest Services 11 apr. 2024
Thank you for your positive review Rachel! We're delighted to hear that you enjoyed your stay in our quiet and comfortable room, as well as our convenient location. We're glad we could provide you with a peaceful retreat away from the hustle and bustle of downtown Niagara Falls. We appreciate your recommendation and hope to welcome you back again soon!

10/10 Fantastiskt

Stacey

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location is convenient, just next to the highway and the outlet mall. Staff are very friendly and helpful.
Bodde här 1 natt i mars 2024
Svar från Guest Services 5 apr. 2024
Stacey, we're glad to hear that our location and staff made your stay enjoyable. It's always a pleasure to provide convenient accommodations and friendly service. We hope to see you again soon!

10/10 Fantastiskt

Andrew

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location, close proximity to US boarder, outlet shopping, Niagara falls, St.Catherine, and lots of great dining options. The staff was friendly, the property was clean and good breakfast options. The only thing I have to say is it did lack a smart TV to stream my online shows, such as Netflix.
Bodde här 3 nätter i mars 2024
Svar från Guest Services 2 apr. 2024
What a wonderful review Andrew! We're thrilled to hear that you loved our convenient location and enjoyed exploring the nearby attractions. It's fantastic to know that you found our staff friendly, the property clean, and the breakfast satisfying. We appreciate your feedback regarding the smart TV, and we'll definitely take it into consideration for future improvements. Thank you for choosing to stay with us!

10/10 Fantastiskt

Wendy

Bodde här 2 nätter i mars 2024
Svar från Guest Services 21 apr. 2024
A perfect score! Thank you Wendy for taking the time to rate your stay with us. Your satisfaction means everything to us, and we're delighted to have met your expectations. We hope to continue providing you with excellent service during future visits.

10/10 Fantastiskt

Angel, Oakville

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent
Bodde här 2 nätter i mars 2024
Svar från Guest Services 5 apr. 2024
Wow! Thank you Angel for the excellent rating! We're delighted that you had such a great experience with us. We look forward to welcoming you back for another exceptional stay.

8/10 Bra

Darioush, Toronto

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Everything was good except noisy heating system . If we kept it on, we couldn't sleep and if turn it off, it was cold, that's why we didn't get enough sleep for next day.
Bodde här 2 nätter i mars 2024
Svar från Guest Services 1 apr. 2024
We appreciate your stay with us Darioush! Sorry to hear about the inconvenience with the heating system. We'll work on finding a solution to ensure a comfortable and restful sleep for all our guests. Hope have you stay with us again the future.

10/10 Fantastiskt

Jeff

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Guest Services 2 apr. 2024
Hooray for the 5-star review! Thank you Jeff for taking the time to share your positive experience. We're so happy to have met your expectations and provided you with an excellent stay. Your support motivates us to keep delivering top-notch hospitality. We can't wait to host you again soon!

10/10 Fantastiskt

Jian Yun

Bodde här 1 natt i mars 2024
Svar från Guest Services 21 apr. 2024
Thank you Jian Yun for choosing to stay with us. We appreciate you taking the time to rate your experience with us. We look forward to having you stay with us again in the future.

10/10 Fantastiskt

Danielle

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 1 natt i mars 2024
Svar från Guest Services 31 mars 2024
Thank you Danielle for your glowing 5 out of 5 rating! We're delighted to hear that you had a fantastic experience at our hotel. Providing top-notch service and ensuring our guests' comfort is our utmost priority, and it's wonderful to know that we succeeded in doing so during your stay. We can't wait to welcome you back for another exceptional experience!

6/10 Okej

Katheryn, Saginaw

Gillade: Renlighet och boendets skick och faciliteter
I was super disappointed with the pool area…I thought there would be a hot tub. There were also no restaurants nearby, other than fast food. Staybridge is a newer built property and so it was clean and modern which was nice.
Bodde här 2 nätter i mars 2024
Svar från Guest Services 28 mars 2024
Thank you for taking the time to share your feedback with us Katheryn. We regret to hear that your experience with our pool area did not meet your expectations. Regarding dining options, while we don't have many restaurants within immediate walking distance, our front desk is always happy to provide guests with a list of recommended dining establishments, some of which are just a short 5-minute drive away. We appreciate your recognition of our property's cleanliness and modern amenities, and we hope that despite these minor setbacks, you were still able to enjoy your stay with us.Thank you again for choosing Staybridge. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

10/10 Fantastiskt

Carolyn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room is spacious. Very clean and complimentary breakfast. Close to shopping and only 15 mins to Niagara Falls.
Bodde här 1 natt i mars 2024
Svar från Guest Services 22 mars 2024
Thank you Carolyn for taking the time to leave us a wonderful 5 out of 5 rating. We are thrilled to hear that you had a wonderful stay with us and that everything met your expectations. We appreciate your recommendation and hope to have the opportunity to welcome you back in the future.

6/10 Okej

Eric

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
the staff at breakfast do an incredible job.
Bodde här 4 nätter i mars 2024
Svar från Guest Services 18 mars 2024
Thank you Eric for highlighting the exceptional service provided by our breakfast staff! We're delighted to hear they made a positive impression during your stay. Your feedback is valuable to us, and we'll make sure to pass along your kind words to our dedicated team members. We apologize for any inconvenience you experienced and appreciate your understanding. If you choose to stay with us again, we'll ensure your next experience is even more enjoyable.

8/10 Bra

Richard

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff
Bodde här 3 nätter i mars 2024
Svar från Guest Services 16 mars 2024
Thank you for your staying with us Richard. We appreciate you taking the time to provide us with additional feedback. We look forward to having you stay with us again in the future.

10/10 Fantastiskt

Andrew

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, friendly staff, great pool for kids, good breakfast
Bodde här 4 nätter i mars 2024
Svar från Guest Services 16 mars 2024
4. Wow, thank you Andrew for your fantastic review! It sounds like you had an amazing time with us, and we couldn't be happier. Our dedicated staff works hard to ensure that every guest feels at home, and we're delighted that you found them friendly. We're thrilled that the pool and breakfast met your expectations too! We can't wait to have you back for another memorable experience.

10/10 Fantastiskt

samantha

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
the rooms were perfect with 2 kids, mall with the eatery food court across the highway was great. Pool room was very humid and was hard to sit in there and watch the kids in the pool. breakfast was good, staff was very friendly ,
Bodde här 2 nätter i mars 2024
Svar från Guest Services 16 mars 2024
Thank you for your detailed feedback Samantha! We're thrilled to hear that you found our rooms perfect for your family and enjoyed the convenience of the nearby mall. It's wonderful to know you enjoyed our breakfast offerings and experienced friendly service from our staff. We hope to welcome you back soon!

10/10 Fantastiskt

Mary Ann

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Looking forward to staying again
Bodde här 3 nätter i mars 2024
Svar från Guest Services 16 mars 2024
We're delighted to hear you had such a positive experience during your stay Mary Ann! Thank you for your review, and we can't wait to have you stay with us again in the future.

10/10 Fantastiskt

Don

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spotless. Accessible.
Bodde här 1 natt i mars 2024
Svar från Guest Services 9 mars 2024
Thank you for choosing to stay with us Don. We appreciate you taking the time to rate your experience with us. We look forward to having you stay with us again in the future.

10/10 Fantastiskt

Ethan

Bodde här 2 nätter i februari 2024
Svar från Guest Services 22 mars 2024
Thank you for your staying with us Ethan. We appreciate you taking the time to provide us with additional feedback. We look forward to having you stay with us again in the future.

10/10 Fantastiskt

Torrell

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love the ambiance and friendly staff
Bodde här 1 natt i december 2023
Svar från Guest Services 17 feb. 2024
Torrell, We're thrilled to hear that you loved our ambiance and found our staff to be friendly! Creating a welcoming atmosphere is what we're all about, and we can't wait to have you back for another fantastic experience.

10/10 Fantastiskt

Bethany

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent property. Breakfast was great, room was clean, kids loved the pool.
Bodde här 1 natt i februari 2024
Svar från Guest Services 14 feb. 2024
We're thrilled to hear you enjoyed your stay with us Bethany! Thank you for highlighting the delicious breakfast, clean room, and fun pool—we strive to provide a comfortable and enjoyable experience for all our guests, especially families. We hope to welcome you back again soon!

10/10 Fantastiskt

Chi Chung

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good facilities
Bodde här 2 nätter i februari 2024
Svar från Guest Services 14 feb. 2024
Thank you for your feedback, Chi Chung! We're glad you found our facilities satisfactory. We're always looking for ways to improve, so if you have any suggestions, please don't hesitate to share them.

10/10 Fantastiskt

Angelo

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Guest Services 10 feb. 2024
Thank you for taking the time to leave us a wonderful 10 out of 10 rating Angelo. We are thrilled to hear that you had a wonderful stay with us and that everything met your expectations. We appreciate your recommendation and hope to have the opportunity to welcome you back in the future.

10/10 Fantastiskt

Anita

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly and informative check-in. Front desk sfaff happily and politely answered the couple questions I had later in my stay. Hotel was very clean, updated and quiet. Also close to shopping and dinning options. Most definitely would book again next time I'm in the area.
Bodde här 3 nätter i januari 2024
Svar från Guest Services 8 feb. 2024
It warms our hearts to read your review Anita! We're thrilled that you had a pleasant experience, as well as enjoyed our updated facilities. Thank you for highlighting our convenient location and nearby amenities. We can't wait to have you back for another wonderful stay!

10/10 Fantastiskt

Paul

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Guest Services 5 feb. 2024
Wow Paul! A perfect 10 out of 10 – thank you so much! We're overjoyed to have exceeded your expectations. Can't wait to welcome you back for another outstanding experience!

10/10 Fantastiskt

Mark

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Weekend stay with my wife to tour Niagara On the Lake. Excellent accommodations.
Bodde här 1 natt i februari 2024
Svar från Guest Services 5 feb. 2024
Mark, it warms our hearts to hear you had an excellent stay while exploring Niagara On The Lake with your wife! We look forward to welcoming you both back for more memorable weekends.

10/10 Fantastiskt

Charles

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
very clean and spacious.
Bodde här 1 natt i januari 2024
Svar från Guest Services 2 feb. 2024
Charles, we are so delighted that you found hotel place very clean and comfy. Your cozy experience awaits for the next visit – can't wait!

8/10 Bra

Charlotte

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Guest Services 21 jan. 2024
Your feedback is greatly appreciated Charlotte and we are grateful for the opportunity to have had you stay with us. Please do not hesitate to let us know if there is anything we can do to make your next visit even more enjoyable. Thank you for choosing us!

10/10 Fantastiskt

Ashley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely for a weekend away!
Bodde här 1 natt i januari 2024
Svar från Guest Services 21 jan. 2024
Ashley, We are thrilled to hear you had an absolutely fantastic weekend getaway with us! Your excitement is contagious, and our team is overjoyed by your positive feedback. We can't wait to welcome you back for even more extraordinary experiences!

10/10 Fantastiskt

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Guest Services 20 jan. 2024
Thank you for choosing to stay with us David. We appreciate you taking the time to rate your experience. We look forward to having you stay with us again in the future.

10/10 Fantastiskt

Dillon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Guest Services 19 jan. 2024
Your feedback is greatly appreciated Dillon and we are grateful for the opportunity to have you stay with us. We appreciate your recommendation and hope to have the opportunity to welcome you back in the future.

10/10 Fantastiskt

Larry

Bodde här 1 natt i januari 2024
Svar från Guest Services 14 jan. 2024
Thank you Larry for choosing to stay with us. We appreciate you taking the time to rate your experience with us. We look forward to having you stay with us again in the future.

10/10 Fantastiskt

hea

Bodde här 1 natt i januari 2024
Svar från Guest Services 12 jan. 2024
Wow Hea, a perfect 10! We're delighted that you enjoyed your time with us. It's our pleasure to provide exceptional service, and we appreciate your positive feedback. Looking forward to hosting you again soon!

10/10 Fantastiskt

ADEKUNLE

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
weekend getaway
excellent location very close to shopping and 10 minutes drive to the falls
Bodde här 3 nätter i januari 2024
Svar från Guest Services 9 jan. 2024
Adekunle, It is so nice to hear you enjoyed our location! Many guest mention that being close to shopping and just a 10-minute drive to the falls makes for a perfect stay. We glad you feel the same! It was such a pleasure having you stay with us an hope see you again in the future.

10/10 Fantastiskt

Abu Jafar

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Really Amazing
Bodde här 1 natt i december 2023
Svar från Guest Services 10 jan. 2024
Your rating brightened our day Abu Jafar! If there's anything you'd like to highlight or if there's room for improvement, please share your thoughts.

10/10 Fantastiskt

Collins

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i december 2023
Svar från Guest Services 10 jan. 2024
We appreciate your rating Collins! If there's anything you'd like to mention about your stay, whether positive or constructive, we value your feedback.

10/10 Fantastiskt

Osama

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved our suite and staff were great. Thank you
Bodde här 2 nätter i december 2023
Svar från Guest Service Manager 7 jan. 2024
We're delighted you loved your suite Osama, and it's wonderful to hear that our staff contributed to your great experience. Thank you for your kind words, and we can't wait to host you again.

10/10 Fantastiskt

Sheri

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Guest Service Manager 7 jan. 2024
Thank you sincerely for taking the time to share your experience with us Sheri. Your feedback is invaluable, and we truly appreciate your kind rating of your stay. We look forward to the pleasure of hosting you again soon.

8/10 Bra

Judy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Stay, Accommodates Pets!
Perfect location, off the highway, close to outlet centre and restaurants. Lots of parking which is included in the rate. We chose this place to accommodate our dog. Our one bedroom King suite was perfect, with all the amenities to truly enjoy the space. We were given a room on a “pet floor.” This was great because we felt fellow guests and staff here understand that our dog is part of our family. We did hear barking next door (off and on) but we were able to tolerate it. Management pre-booking answered all our questions. Front desk staff very polite and efficient (we asked for early check in and extra pillows). The only downside is, it would be nice if windows open (even slightly) to allow for airflow but I do understand this is not a common feature in hotels. Will recommend and stay here again next time we’re in the area.
Bodde här 1 natt i december 2023
Svar från Guest Services 31 dec. 2023
Thank you for your glowing review Judy! We're thrilled to hear that our location, amenities, and pet-friendly atmosphere made your stay extra special. Your furry friend is absolutely adorable, and we genuinely enjoy hosting pets at our property. We appreciate your choice in staying with us, and we eagerly anticipate welcoming you and your charming dog back on your next visit to the area!

10/10 Fantastiskt

Ying

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Guest Services 31 dec. 2023
Your positive rating made our day Ying! Thank you for choosing us, and we're delighted to hear you had a great experience. We can't wait to host you again soon

10/10 Fantastiskt

Linda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very close to the highway for convenience but did not hear noise at all. The outlet mall, wineries and attractions are nearby. Kitchen facilities equipped well. Full breakfast included. Bed very comfortable - will stay again!
Bodde här 4 nätter i december 2023
Svar från Guest Services 31 dec. 2023
Thank you so much Linda for taking the time to share your wonderful feedback about your recent stay at our hotel. We're delighted to hear that you enjoyed the convenience of our location while still experiencing a peaceful and quiet environment. It's fantastic to hear you found the kitchen facilities well-equipped and enjoyed our full hot breakfast buffet. Providing a comfortable and satisfying stay for our guests is our top priority, and it's rewarding to hear that you found the bed very comfortable. We appreciate your kind words and look forward to welcoming you back on your next visit.

10/10 Fantastiskt

WAI

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It is excellent. Very clean. Pet friendly. if you ask me to identify something imperfect, I will say if the floor is tile/wood then the hotel will have full mark. Current floor is composed of carpet and wood.
Bodde här 2 nätter i december 2023
Svar från Guest Services 31 dec. 2023
Thank you for your excellent review Wai! We are so happy to hear that you found our hotel very clean and appreciated the fact that we are pet friendly. We strive to create a welcoming environment for all our guests, including furry friends. We hope to have the pleasure of hosting you again in the future