Chère Madame, Nous ne pouvons vous laisser sous-entendre ces reproches à l'égard de notre personnel, uniquement basés sur une impression subjective, alors que nous accueillons quotidiennement chaque hôte avec hospitalité.J'espère que vous avez su prendre le temps de signaler ces désagréments directement sur place, et non seulement en ligne, sans quoi nous ne pouvons pas deviner ces situations et donc, intervenir rapidement. Votre commentaire nous permettra de redoubler d'efforts sur ces sujets. Si vous le souhaitez bien, nous serions heureux de vous offrir une expérience reflétant le véritable potentiel de notre hôtel 4 étoiles, une fois que nous aurons rénové plusieurs de nos chambres.

Dear Stefano,We regret that your experience at the Royalmar Hotel did not go as you imagined and we take note of all your remarks. The warm welcome of our staff is generally praised by our guests, this is an isolated event, please excuse us. We are ideally located facing the sea and are saddened that you did not take this point further in your judgement, taking into account only street noise, for which we are unfortunately not responsible. Our establishment did not reveal its full potential to you, and we would be delighted to welcome you back to Cagnes-sur-Mer for your next vacation in the sun.

Dear Sir,The whole team is delighted to have been able to satisfy you, so we would like to thank you very much for your superb rating! At the Royalmar, we do everything we can to make our guests feel relaxed. Our bright and elegant rooms, our warm and attentive staff and our tasty breakfast buffet are all part of our recipe for creating "super" moments.Don't hesitate to come back and enjoy the 4-star comfort of our establishment, to bask in the sunshine overlooking the Baie des Anges.