B&B i Niederkrüchten

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"Allt var OK"

"The room is big, comfortable, and clean. There's a water kettle so that you can make tea, and they also have an espresso machine. They replenish the espresso capsules every day. So that's good! The only thing that I'm not fully satisfied with is that the hotel didn't replenish the shampoo and bath gel. The hotel provides 1 small tube of shampoo and 1 small tube of bath gel. I stayed in the hotel for 4 nights, and those tubes weren't enough for the whole stay, and they didn't replenish them."

"O"

"Would not recommend. The rooms and hotel service were extremely disappointing. Our room was full of insects, cockroaches, and bedbugs. We had booked a triple room, but when we informed the hotel manager about the issue, she was very unkind and unprofessional. She offered us another room that only had one queen bed and a sofa bed, which did not match our original booking. We therefore requested a refund, which the hotel refused. We checked out immediately. To our surprise, other guests had reported the same problems in their reviews. Never book a stay at the Mercure Hotel Düsseldorf!"

"Really good hotel. "

"Bra service trevlig incheckning och en uppgradering."