Hotell nära North Bank Park

“Fabulous staff and a great lobby with plenty of room. There are comfortable couches for lounging and chairs and tables for working. The rooms are spacious and well-appointed. There is a coffee maker w/premium coffee and tea and complimentary water. I enjoyed happy hour at the bar one day when the weather was nice. Would definitely go back!”

“The room was nice but the view wasn’t the best. I asked for a room with a nice view of the city and I got a view of the back parking lot!”

“The room and the bathroom were clean the moment we walked in. The view from the 11th floor was everything. I will definitely stay here again. The only downside was the parking. $45/day for valet”

“Great location, walkable to convention center and many restaurants. Most importantly, it was clean. Just a bummer some gym equipment was out of order and room service came in the room despite us declining it.”

“Lovely hotel in a central location, with friendly and helpful staff!”

“My king bed had large dips (4"+), so I had to sleep on the floor the first night. Switched rooms next day. When I asked for a refund for the 1st night (I arrived at midnight) I was offered 1000 bonvoy points ($8.00), which is unacceptable.”

“A good hotel in the middle of downtown with a nice pool area outside on floor 4. Negative with high costs for parking ”

“I was charged for using the in room safe. 1) I never used it. An assumption was made. Even if someone uses the safe, the hotel had no way of validating it was used 2) Use of the safe is an optional amenity. Just like on site parking. I did not request this optional amenity and yet it was automatically added. It’s a PER DAY charge. 3) I called the hotel and asked to speak with the manager to better understand this policy of automatically charging. As of now, I have no response or call back. This...

“Nice location close to German village. Easy parking. Hotel was not in very good condition.”

“We chose this hotel because we stayed there a year ago and had a really nice experience. The valet was so convenient and having a Starbucks in the lobby made grabbing the morning coffee a breeze and didn’t have to find another coffee shop downtown before meetings began. Now the hotel has new owners-valet and Starbucks gone but this was not stated anywhere while booking. The front desk was 24 hour service. But every time I was at the desk needing assistance, staff were in the office with the...

“Staff”

“Everything was great”

“Room was clean, staff were great, towels were a little thin, though.”

“The pictures of the property clearly show that the breakfast is available whereas there was no breakfast.”

“The rooms were clean. Staff were excellent.”

“Overbooked by an entire floor. Blamed it on Expedia.”

“Holes are in walls and doors very outdated rooms feels very unsafe people sleeping in hall ways at all hrs of the night dogs constantly barking would never stay had I known the actual conditions of the property glass on the ground all over the place don’t advise this unless this is your last choice and then you might be better sleeping in your car”