Hotell i Nuevo

“Okey”

“We booked two rooms; one was good. The other had a broken AC and smelled damp. The staff took the problem seriously and tried to resolve it. When that didn’t work, we were given a new room that was good in every way. The staff were consistently excellent! The pool is minimal, absolutely not what I expected. As a result, none of us or our three children wanted to swim. The breakfast was poor—neither tasty nor offering a good selection. It was okay, but not worthy of the Hyatt name.”

“Ett fantastiskt hotell med vacker omgivning och väldigt trevliga rum. ”

“Overall the lobby area is outdated, very dark. Resort fees are astounding, especially when you go to the pool area and umbrellas are limited in supply. Refills for tea at the Banyan grille are charged $6. Housekeeping staff were outstanding. Ice machine on our floor was dirty. Great entertainment!”

“Rooms & pool were clean. Staffs were very helpful and the check in process was very easy.”

“Bueno, pero esperaba mucho más para ser un hotel recién abierto! Mejoras en proceso que bloquean el acceso a algunos lugares y las puestas de la habitación no aíslan el sonido del exterior! Restaurante caro y poca calidad.”

“Great location and great staff”

“No vallan lejos el servicio pésimo y la administración es una mal influencia para el turismo en puesto rico”

“Clean room”

“Room was gorgeous and spacious! Staff was pleasant and helpful. Resort itself is beautiful very luxe vibes. The beach access is top tier and provided amazing views all day. My only complaint was that the sheets and towels in the room did have some minor stains and a hair or two on them. Outside of that, I had no issues. I would recommend and would stay again.”

“nice”

“Fint hotel i närheten av flygplatsen. Nära till stranden och beachen. Trevlig pool. Bra frukost för att vara i Puerto Rico/USA.”

“Hotellet var helt okej. Vi hade förväntat oss något helt annat. Frukosten va ingen vidare, inget märkvärdigt med frukosten och väldigt dyrt. Skulle inte rekommendera att köpa till frukost. Personalen var trevliga. ”

“Had some issues with electricity being out for most of the stay. Was not the hotel’s fault - impacted the entire area ”

“Beach club amenity was an amazing added plus. Samu the shuttle driver was incredible and (I apologize in advance) Joyceneda (I hope I got it correct) at check in/concierge was so good getting us set up for the day.”

“¡Gracias por todo! ¡Todo con la estadía estuvo espectacular!! Volveremos con amistades y familia. Cayey esta hermoso. ¡Nos encantó!”

“Can not recommend. Room smelled moldy and musty - got respiratory issues, and allergic reaction to the mold. Front desk did not adress the issues, only stating fully booked. ”