Dear Numas, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Scott, Thank you for taking the time to share your positive feedback with us. We are delighted that you found our property nice and our staff friendly. Ensuring the safety and security of our guests is of utmost importance to us, and we are pleased that you appreciated the measures we have in place, particularly in the parking lot. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future. Sincerely,Hotel Management

Dear Sayda, We are truly sorry to hear about your disappointing experience during your recent stay. Your feedback regarding the discrepancy between the website images and the actual room condition and cleanliness concerns is deeply concerning and not reflective of the standards we aim to uphold. We apologize for any inconvenience caused by the lack of breakfast amenities. Please know that we will address them with our team to ensure improvements are made. We understand your frustration and hope you will consider giving us another chance to provide you with a much-improved experience in the future. Sincerely,Hotel Management

Dear Chuong, We truly apologize for the frustration and inconvenience you experienced during your recent stay. Your situation is understandably distressing, especially during such an important event. We deeply regret the miscommunication and the lack of available accommodations upon your arrival. Please know that we take your feedback seriously and will use it to improve our services and communication processes. While we can't change the past, we hope you will give us another chance in the future to provide you with the seamless experience you deserve. Your satisfaction is important to us, and we'd love the opportunity to make it right.Sincerely,Hotel management

Dear kay kyung oh, Thank you for your feedback. We value your input and apologize if your stay did not meet your expectations. We are continually working to improve our facilities and services, and your comments will be taken into consideration for the future modernization of our property. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more satisfying stay.Sincerely,Hotel Management

Dear Emily, Please accept our apologies for the issues you experienced during your recent stay with us. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concerns have been shared with our housekeeping team so that we can ensure all rooms are thoroughly inspected before allocating them to future guests. We are sorry that this incident compromised your plans with us, and we regret that you had to leave sooner than anticipated. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Alexander, Thank you for sharing your experience regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. Thank you once more for your feedback, and we look forward to seeing you again on your next visit to Oakland.Sincerely,Hotel Management

Dear Andrew, We sincerely apologize for the substandard conditions you encountered during your recent stay. Your feedback concerning cleanliness, odors, and maintenance issues is deeply concerning and does not reflect the standards we aim to uphold. Please rest assured that we are taking immediate action to address these concerns with our housekeeping and maintenance teams to rectify these issues promptly. Your comfort and satisfaction are paramount to us, and we are committed to ensuring that such lapses do not recur. We appreciate your valuable feedback and sincerely hope for the opportunity to regain your trust in the future. Sincerely,Hotel management

Dear Leah, We sincerely apologize for the disappointing experience you had during your stay. Please accept our heartfelt apologies for the issues with the room condition, pests, strange odors, and noisy appliances and for the inconvenience caused. Your feedback is invaluable, and we are committed to addressing these issues promptly to ensure a more pleasant experience for our guests in the future. We understand your concerns and assure you that steps will be taken to improve our services. We hope you will consider giving us another chance to provide you with a much-improved stay. Sincerely,Hotel Management

Dear Maren, We sincerely apologize for the discomfort and concern caused during your stay. Your experience does not meet our standards of cleanliness or safety, and we sincerely apologize for any inconvenience. Ensuring our guests feel secure and comfortable is paramount, and we regret that this was not the case for you. We take your feedback seriously and will address these issues to take the necessary steps to prevent them from happening again. Your comments are invaluable as we strive to improve our services. We understand your hesitation, but we genuinely hope you reconsider and give us another chance to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear James, We deeply regret the inconvenience you experienced during your recent stay. It's unacceptable for our guests to encounter issues such as broken entry gates, unpleasant odors, and poorly maintained rooms. Please accept our sincere apologies for falling short of your expectations. We are actively addressing these concerns with our team to ensure necessary improvements are made promptly. Your feedback is invaluable in helping us enhance our services. We understand your disappointment and assure you that steps are being taken to prevent similar issues in the future. We appreciate your understanding and hope you'll consider giving us another opportunity to provide you with a much-improved experience during your next visit.Sincerely,Hotel Management

Dear Ginger, We deeply regret the unpleasant experience you encountered during your recent stay. We sincerely apologize for the cleanliness issue and any discomfort and inconvenience this caused. Ensuring the cleanliness and comfort of our accommodations is a top priority, and we understand the impact this had on your stay. Your feedback is invaluable in helping us improve our standards, and we will address and rectify these issues to prevent any recurrence in the future. Should you reconsider staying with us in the future, we would be grateful for the opportunity to provide you with a vastly improved and more enjoyable experience reflective of our commitment to guest satisfaction.Sincerely,Hotel Management

Dear Miroslav, We are pleased to hear that you appreciated the complimentary coffee and muffins. We apologize for the disturbance you encountered during your stay. Providing a peaceful environment for our guests is a priority, and we regret that you were disturbed by noise from neighboring guests and their pets. Your feedback is valuable to us, and we will use it to improve our services. We hope to have the opportunity to provide you with a more restful stay in the future.Sincerely,Hotel Management

Dear Edward, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Ilaitia, Thank you for choosing Extended Stay America. It is glad knowing you had a good time here. However, we are sorry for the inconvenience you had upon arrival. When the room rent is paid in cash, a deposit is collected and returned after investigation. We are disappointed if you were not aware of the same. Our front desk team is instructed to ensure they inform the guests about the policies at the check-in. Please return, and we hope always to serve you again! Sincerely,Hotel Management

Dear Sandra, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Corrine, We sincerely apologize for the unacceptable conditions you encountered during your stay. This falls far below our standards, and we deeply regret the inconvenience you experienced. Our housekeeping and maintenance teams are addressing your detailed feedback to ensure immediate improvements. Please know that your comments are taken seriously, and we will use them to enhance our overall guest experience. We appreciate your patience and would be grateful for the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Robin, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and the pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Once again, we are sorry for letting you down. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Boyd, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Angel, We are sorry to learn about the issues you encountered during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. Meanwhile, please feel free to reach out to us at the hotel directly for any further assistance with your charges. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. Sincerely,Hotel Management

Dear Karen, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your candid feedback is invaluable to us, and we are grateful for the opportunity to improve. SincerelyHotel Management

Dear Julia, We're glad you found the stay satisfactory for short durations. We appreciate your feedback about the odor and will address this internally. If you have any specific suggestions for improvement, we're open to hearing them. Thank you for your visit, and we hope to host you again for an even better experience in the future.Sincerely,Hotel Management

Dear Vandy, We sincerely apologize for the distressing experience you encountered during your stay. Your experience does not reflect the high standards we strive to maintain. We take reports of pests seriously and are addressing this issue urgently. Your feedback is crucial, and we're committed to ensuring a clean and comfortable environment for all our guests. We deeply regret the inconvenience you faced and understand your decision. We hope to have the opportunity to regain your trust and offer you a vastly improved and pleasant experience should you reconsider staying with us in the future. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management

Dear Guest, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear MASON, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Dana, We regret that we couldn't give you a better impression from the moment you arrived. We understand that being unable to check in promptly and being met with unavailability of rooms can be highly frustrating, especially when traveling with children. Although we're glad that our security staff was kind and professional, we're disappointed that our front desk service did not meet your expectations. Your feedback is important to us, and we will take it into consideration as we work to improve our services. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Janea, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management

Dear Navid, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management