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Recensioner av Muthu Alexandra Hotel

3 out of 5
Muthu Alexandra Hotel
Corran Esplanade, Oban, Scotland

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 178 av 574 recensioner" "
8 - Bra i betyg. 212 av 574 recensioner" "
6 - Okej i betyg. 97 av 574 recensioner" "
4 - Dåligt i betyg. 65 av 574 recensioner" "
2 - Väldigt dåligt i betyg. 22 av 574 recensioner" "

8,2/10

Renlighet

8,0/10

Personal och service

7,6/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

4/10 Dåligt

Thomas

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dåligt
Restaurangen en katastrof när vi väntat på maten i 1.5 timme gav vi upp. Sämsta någonsin
Bodde här 1 natt i juli 2023

8/10 Bra

Annika

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Beautiful place in a great western town. Loved Oban. The service was excellent- only complaint really was the bed - narrow for two and not particularly comfortable. Not nice waking with a sore back.
Bodde här 2 nätter i juni 2023

10/10 Fantastiskt

Tom

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2019
Svar från Krzysztof 29 juli 2019
Dear Tom, Thank You for staying at Muthu Alexandra Hotel. We are glad that You have enjoyed Your stay and we are hopeful to seeing You again. Best Regards, Reception Team Muthu Alexandra Hotel

6/10 Okej

Lottie

Gillade inte: Personal och service
Bra läge
Fint läge, okej rum. Men oflexibel och småsnorkig reception och restaurant med trist frukost med blaskigt kaffe och industriäggröra. Blää!
Bodde här 3 nätter i juli 2019
Svar från Kinga 31 juli 2019
Dear guest, Thank you for choosing Muthu Alexandra Hotel and taking the time to leave the review. Hope you will stay with us again in the future. Best regards. Muthu Alexandra

8/10 Bra

Gustaf

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2018
Svar från William Stephen, Head Receptionist. 5 okt. 2018
Dear Gustaf, Thank you for taking the time to provide us with a score from your most recent stay at our hotel. We hope you enjoyed your stay, and look forward to welcoming you back into our hotel if you visit Oban again. Best Regards, William Stephen, Head Receptionist, MGM Muthu Hotel Group.

4/10 Dåligt

Cathrin

Gillade: Renlighet
Gillade inte: Personal och service och rummets bekvämlighet
Pensionärshotell med bra läge!
Rent och helt ok hotellrum, inget att klaga på där men duschen hade nästan inget tryck och stopp i avloppet, det drog ner känslan av bekvämlighet rejält. Frukosten tog slut innan den var slut och vi kom 30 minuter innan, snorkig personal vid frukosten. Massor av pensionärer! Lyhört hotell. Vi bodde i rum nr 3 som ligger precis vid hissen så vi vaknade varje gång den startade... Fördelen med många pensionärer är att de lägger sig tidigt och är tysta, nackdelen är att de går upp tidigt, använder duschen och framförallt hissen! Osäkert wi-fi utan inloggning. Nästa gång väljer vi ett annat hotell i Oban.
Bodde här 1 natt i september 2018
Svar från William Stephen 21 sep. 2018
Dear Cathrin, Thank you for taking the time to provide us with feedback from your most recent stay at our hotel. I personally apologise with the issue with your shower pressure, and will ensure this is amended as a matter of priority. Unfortunately we can't comment on the age range of our guests, as we have a variety of guests of all ages coming to stay at our hotel. If you had spoken to our reception team at the time of your stay we would of been able to move your room away from the lift. We wish you all the best on your future travels. Best Regards, William Stephen, Head Receptionist, MGM Muthu Hotel Group.

8/10 Bra

Frida

Fantastiskt läge med otrolig utsikt som man njuter av vid frukosten. Frukosten lämnade dock lite att önska i ö. Ligger på gångavstånd till fantastiska skaldjursrestauranger och whiskey destilleri. Trevlig bar.
Bodde här 1 natt i augusti 2018
Svar från MGM 12 sep. 2018
Dear guest, Thank you for taking the time to leave us with feedback, Best Regards, Muthu Alexandra.

10/10 Fantastiskt

Pauleen, South Wootton

Reste med sin partner
Gillade: Bekvämligheter
Cheerful staff. Nice room. Great location.
Bodde här 2 nätter i maj 2024
Svar från Team Alexandra 22 maj 2024
Hi Pauline Thank you for your review Im delighted you enjoyed your stay

2/10 Väldigt dåligt

Julie

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Do NOT stay here! We arrived to a very dated hotel and a dirty room. The overall condition of this hotel is dated and very worn. The hotel staff were average, the breakfast was basic, inadequate and poor quality.
Bodde här 2 nätter i maj 2024
Svar från Team Alexandra 22 maj 2024
Sorry to hear about your stay we will address your comments directly with the team

4/10 Dåligt

John

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Small room at the back of hotel with a window which opened onto the staff smoking area, small and unclean. In short not at all as advertised.
Bodde här 2 nätter i maj 2024
Svar från Team Alexandra 22 maj 2024
Sorry to hear John, our staff smoking area is not near any guest rooms so Im very concern by thisPlease let me address with urgency

8/10 Bra

jim

Gillade: Renlighet och personal och service
Bodde här 1 natt i maj 2024
Svar från Team Alexandra 22 maj 2024
Thank you for your review Hopefully next time we will get 5!

4/10 Dåligt

Barbara

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Old fashioned and poorly maintained decor, ant infestation in the dining room, tiny dark room and listless staff who seemed interested in being helpful or accommodating
Bodde här 1 natt i maj 2024
Svar från Team Alexandra 22 maj 2024
Sorry to hear you feedback this is not usual and will investigate

2/10 Väldigt dåligt

Wende, littleton

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Everything was a deception. We were not in the hotel but cheap apartments behind the main hotel. We didn’t have WiFi nor basic hotel amenities. They basically lie on their website.
Bodde här 1 natt i maj 2024
Svar från Team Alexandra 22 maj 2024
Thank you The family rooms are in the annex of the hotel Im sorry was no wifi we will investigate

8/10 Bra

Michael

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Located on the esplanade and walkable to many choices of restaurants.
Bodde här 1 natt i april 2024
Svar från Team Alexandria 1 maj 2024
Thank you very much for taking time to review the hotelIm delighted to see you enjoyed your stay

8/10 Bra

Kenneth

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Second visit. Just lovely and convenient
Bodde här 3 nätter i april 2024
Svar från Team Alexandria 23 apr. 2024
Dear Kenneth, Greetings from Muthu Alexandra Hotel!We thank you for your feedback and we are delighted to know that you had a lovely stay with us.We look forward to welcoming you back in your future visit to Scotland.

10/10 Fantastiskt

Hui-Ting

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very happy with my stay - staff very friendly and helpful. Have been staying here a few times already and will certainly come back again!
Bodde här 3 nätter i april 2024
Svar från Team Alexandria 22 apr. 2024
Thank you so much for your lovely review - we look forward to welcoming you back again!

10/10 Fantastiskt

Nadine Debolt

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What a great stay at a very clean, safe, and easily accessible location! It’s a great stay in Oban!
Bodde här 2 nätter i april 2024
Svar från Team Alexandria 22 apr. 2024
Thank you for your lovely review the team are delighted you enjoyed your stay

4/10 Dåligt

Sultan

Gillade: Personal och service
Gillade inte: Renlighet
We stayed one night Room was cold no proper heating we have been provided with a portable heater We have inquired about swimming pool and staff told us it’s being cleaned we have paid for pool and pool was with cold water temperature freezing water could not enjoy very much our satay over all Glory one of the staff was being very helpful Don excellent customer service .
Bodde här 1 natt i mars 2024
Svar från Team Alexandria 22 apr. 2024
Oh dear Im so sorry to hear we have not make your stay a memorable one for the right reasonsWe hope should you return we can rectify that

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Leah

Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Colin

Affärsresenär
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Worst ive ever stayed in
I was stuck in the staff quarters , which was chalets behind the hotel , which they didn't explain that well Due to the storm the door of the room banged all night due to the wind Really poor lighting outside and no way to get to the front but walking right around the building in the pitch black Bed was really uncomfortable and didn't get a wink of sleep all night Glad to leave in the morning
Bodde här 1 natt i januari 2024

6/10 Okej

Katharine

Affärsresenär
Gillade: Renlighet
Tired hotel in need of renovation. Staff very pleasant. Breakfast was great, dinner average and horrible over priced
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Bridget, New York

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is conveniently located to the city centre. If you like to swim, definitely take advantage of a nicely sized hotel swimming pool and then the steam room. The rooms are quite large with high ceilings and a good mattress.
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Arthur

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pity about the pool!!
We were told on arrival that the pool was open at an extra cost of £5 per person per day. That was fine , but when we wanted to use it were told it was closed for maintenance purposes. This was the same every day. We should have been told of this before hand . Otherwise very nice place to stay! Really should deliver on what customers pay for!!
Bodde här 4 nätter i november 2023

8/10 Bra

Annette

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our room was nice but could maybe do with upgrading, especially the bathroom. The bed was very comfortable and the view from the room was wonderful. The hotel has a lovely dining room and dinner and breakfast were excellent. The staff were friendly and helpful. We were disappointed the lift was out of order as I have arthritis in my knee but just has to cope with the inconvenience.
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

robert

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location. Friendly and helpful staff
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

john

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
?
Visiting for a funeral. Friendly staff including the cleaners made the stay a lot easier
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Mary

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This stay was one of the most memorable of our trip to Scotland. Right on the water with beautiful views. Staff was warm and friendly from the moment we walked in. Would highly recommend staying here.
Bodde här 2 nätter i oktober 2023

6/10 Okej

Michael

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Upgrades are needed in the suites
Bodde här 2 nätter i oktober 2023

8/10 Bra

Roger

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Food was good and staff attentive.
Bodde här 3 nätter i oktober 2023

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Gary

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff at reception were great. Very convenient location
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Aditi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Comfortable stay. Food and service were excellent!
Bodde här 1 natt i september 2023

8/10 Bra

Brian

Gillade: Renlighet och personal och service
Bed too small lousy pillows no space in bathroom for toiletries
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Michelle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We booked this room last minute on our road trip. The staff were lovely and our room was clean and cozy. Less expensive than other hotels in the area yet close to all of the action in town.
Bodde här 1 natt i september 2023

6/10 Okej

Silas

Reste i grupp
Nice location, but average everything else
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Cheryl

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were very friendly and helpful. Breakfast choice was excellent. Beds were a bit hard and the duvet didnt fit fully across the bed, but otherwise great stay
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

REGIS

I will NEVER AGAIN book an HOTEL using Expedia.
Bodde här 3 nätter i september 2023

8/10 Bra

Ian

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Staff friendly and helpful. Breakfast was very good. Bed was very hard and uncomfortable, even for someone who prefers a firm matress!!!! Shower door had no handle on the inside and could not be fully closed.
Bodde här 3 nätter i september 2023

4/10 Dåligt

John

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Really in need of a makeover. Public areas are tired & the family room we stayed in was very poor value. The restaurant menu was limited & the quality of the food was poor. Staff worked hard but not enough of them. Liked Oban but wouldn’t choose this hotel again.
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Joseph

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Access, Location, Friendliness of Staff, Room Comfort and cleanliness, WiFi, and 2 Big Lovely Bottles of Alexandra Water!😋👍☘️
Bodde här 2 nätter i september 2023

8/10 Bra

russell

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023

8/10 Bra

Kamani, London

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service
Our room wasn't clean first day due to the house keeper had to go to a funeral and there was no cover... Room was too hot due to the recent heat wave and there was no air conditioning or fan in the room however, it was a reasonable size room. Toilet flushing nob was not working when we got the room, but the owner fixed it for us. Good side bathroom. Car parking was available at the site. Staff were pleasant.
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Man Fai

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
good
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Garnet

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bait and switch. Booked what I thought was a nice hotel. Was given a detached “Motel 6” type room in the rear of the property. Poorly decorated room with a large window with no screen to keep bugs out. A full size man could fit through the window, so how could I sleep at night? No phone in the room. People hanging out on the steps nearby, sketchy. No fan. It was hot. The plumbing was shot, flush the toilet and water comes up from the sink and the tub. Horrible !!! No one cares. Also, no parking comes with your stay and the clerk never told me I could park in the back by our crappy room. They said they were full and nothing they could do. I want a refund !
Bodde här 1 natt i september 2023

10/10 Fantastiskt

ANDY

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I'll stay again
I enjoyed this hotel. We had a great view of the bay, the room was comfortable & breakfast excellent. I could have stayed for much longer.
Bodde här 1 natt i augusti 2023

2/10 Väldigt dåligt

Jeff

Bodde här 1 natt i september 2023

6/10 Okej

Jonathan

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Room toilet didn’t work. Trying to find a menu for dinner not easy. Views were excellent but won’t be staying again.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Mary, Garland

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff. Very accommodating. My one complaint was the Wi-Fi did not reach in my room. Was great in lobby Thanks for a lovely stay
Bodde här 2 nätter i augusti 2023

8/10 Bra

D

Gillade: Renlighet och rummets bekvämlighet
Reasonable hotel which could be much more....
Overall the place is ok. Managed by MGM Hotels (they have many hotels internationally). Some aspects are excellent (water and chocolate in room, complimentary prosecco) but decor is dated (and unusual). Reception staff were great. Bar wasn't always staffed so had to call for people. Only had breakfast which was poor - buffet style, had to wait to sign in, no cups, completely self service.
Bodde här 2 nätter i augusti 2023