Thank you for your great review score, we are delighted that you enjoyed your stay at the Whisky Vaults Hotel. Best wishes Helen, John and the Whisky Vaults team.

Thank you Ulf for your great review score of 10/10. We are delighted that you enjoyed your stay at the Whisky Vaults Hotel. We hope to welcome you back in the future. Best wishes Helen, John and the Whisky Vaults team.

Thanks Katrin for taking the time to leave us a great score! We are so happy you enjoyed your stay at the Whisky Vaults Hotel. Many thanks Helen and John.

Thank you for taking the time to leave us a review. We are delighted that you found the hotel and your rooms to be clean. Your very low score of 4/10 is based solely around the fact that you have not read the information which is provided when booking or the information set out in our terms and conditions. If this was not clear to you then we would have been happy to explain it to you, but you did not contact us until the payment had been processed during the three-day period before check in. When making your booking it explains that a card is required to make the booking and is not charged at the time. The payment is then processed during the three-day period before guests check in at the hotel, using the card details you provided at the time of booking. When making the booking it says pay at property and further indicates that it is the property which collects the payment not Hotels.com and this payment is collected during the three-day period before you check in, not when you check in. It also states that were you to cancel during the three-day period it is non-refundable. In connection with your comment about breakfast we do not advertise that we offer breakfast at the hotel. The rate which is advertised is room only and we offer a complimentary 'Grab and Go' breakfast bag which includes fruit, a yogurt, a cereal bar, pastry, and water, this is optional and many of our guests enjoy our complimentary breakfast bag for the day ahead, especially if they have an early start. You also comment that our rooms are ‘boring’ which is a personal opinion. You were in our Superior Room which is decorated to fit in with our whisky theme which runs throughout the hotel and in our bars and beer garden. All of our pictures are online for you to view before you make your booking, so I am not sure why you made the booking if you did not like the look of our hotel and found it to be very expensive. The price which you paid for a two night stay was £338, £169 per night, this is a very competitive rate in line with other hotels of our standard during this busy period in the height of the season. Many thanks Helen and John

Thank you Linda for your wonderful review score and kind words.We are delighted that you enjoyed your stay with us and enjoyed your time in our whisky bar.

Thank you Lori for your great review score, we are so happy that you enjoyed your stay at the Whisky Vaults Hotel.Best wishesHelen, John and the Whisky Vaults Team

Thank you for taking the time to leave us a great review score. We are delighted that you enjoyed your stay Jacqueline!

Thank you Steven for your great review we are delighted that you enjoyed your stay with us at the Whisky Vaults Hotel. We will pass your kind comments onto our staff. As our hotel was built in 1870 we unfortunately do not have an elevator, our staff are always happy to help carry luggage to your room during check in and check out.

Thank you Richard for taking the time to leave us a review, we are happy that you enjoyed your stay.Thank you for letting us know about this issue we will look into it.Best wishesHelen, John and the Whisky Vaults Team

Thank you Cynthia for your excellent review! We are delighted that you enjoyed your stay with us at the Whisky Vaults Hotel.

Thank you Gina for your excellent review score, we are delighted that you enjoyed your stay with us at the Whisky Vaults Hotel. We hope to welcome you back again in the future.

Thank you Nancy for your excellent review score, we are delighted that you enjoyed your stay with us at the Whisky Vaults Hotel. We hope to welcome you back again in the future.

Thank you Debbie we are delighted that you enjoyed your stay with us at the Whisky Vaults Hotel. We hope to welcome you back again in the future.

Thank you Ellis we are delighted that you enjoyed your stay with us at the Whisky Vaults Hotel. We will pass your kind comments onto our staff. As we were built in 1870 we do not have a lift, our staff are happy to assist you with your bags during check in and check out.We hope to welcome you back again in the future.

Thank you Graham we are delighted that you enjoyed your stay with us at the Whisky Vaults Hotel. We are so happy you enjoyed trying some of our vast whisky collection in our whisky bar.We hope to welcome you back again in the future.

Thank you Lynn for taking the time to leave us a review. We are delighted that you enjoyed your stay with us at the Whisky Vaults Hotel. For other guests reading this review, Check in time is from 3pm onwards at our hotel reception, if you arrive earlier than this time then the hotel reception main door will be closed.We are very short staffed at this point in time, as are a number of hospitality venues across the country. Occasionally due to staff shortages reception is not manned during the check in time between 3pm-11pm and guests are asked to check in via our welcoming staff in our bar, we hope this would not cause any inconvenience for guests.We hope to welcome you back again in the future.

Thank you Sally for your wonderful review, we are delighted that you enjoyed your stay with us at the Whisky Vaults Hotel. We will pass your kind comments onto our staff, we think they are a great hardworking bunch. We are delighted that you enjoyed sampling some whisky from our vast whisky collection.We hope to welcome you back again in the future.Best wishesHelen and John

Thank you John for taking the time to leave us a review.All of our hardworking staff try their very hardest when checking in guests to provide them with the correct information about our lovely town. I checked with the person who was on reception when you checked in and she said as she always does with guests she explained to you that there is on street car parking outside the hotel and two large car parks within a short distance of the hotel. I do apologise if this information was not clear for you. You booked into one of our Standard Double Rooms, these are our smallest double rooms at the hotel and we have one on the first floor (2nd US) and two on the second floor (3rd US) we are always happy for our guests to make a request for a room on a lower floor and we always try to accommodate this where possible. When making your booking you did not request a lower floor, therefore your room was automatically allocated to you by our booking system with whichever Standard Double was available at the time of booking for your two night stay.We have a number of images online showing guests what our staircase is like and information regarding access to the rooms by stairs only. For other guests reading this review, our stairs and landings have lights on each floor and leading up the stairs.We are delighted that you enjoyed your time sampling some whisky from our vast whisky collection and enjoyed the information which are knowledgeable bar staff provided you with.

Thank you Jeffery we are delighted that you enjoyed your stay with us at the Whisky Vaults Hotel. We are delighted that you enjoyed your time in our whisky bar/beer garden.We will pass your kind comments onto our staff. We hope to welcome you back again in the future.

Thank you Michael for your excellent review score, we are delighted that you enjoyed your stay with us at the Whisky Vaults Hotel. We hope to welcome you back again in the future.

Thank you Debra for your great review! We are delighted that you enjoyed your stay at the Whisky Vaults Hotel. We are so happy that you found your room to be clean and cosy and your bed to be very comfortable. We will pass your kind comments onto our staff.Best wishesHelen and John

Thank you Janet for your lovely review, we are delighted that you enjoyed your stay with us at the Whisky Vaults Hotel.We are so happy that you liked the decor of the hotel and our recently renovated rooms and en-suite bathrooms.Thank you for your kind comments about our staff, we think they are a great, hardworking bunch.We are delighted that you enjoyed the time spent in our Whisky bar.We hope to welcome you back again in the future. Best wishesHelen and John

Thank you Patrick for your great review and kind comments, we are delighted that you enjoyed your stay.

Thank you Sherri for your great review score, we are delighted that you enjoyed your stay with us at the Whisky Vaults Hotel.

Thank you Michael for your great review!We are so happy that you enjoyed your stay with us at the Whisky Vaults Hotel. During your stay it was unusually warm in Scotland, we do have fans available for guests when it is particularly warm.We hope to welcome you back again in the future,Best wishesHelen and John

Thank you Fakhri fir your great review score, we are delighted that you enjoyed your stay.Best wishesHelen, John and the Whisky Vaults Team

Thank you Hazel for your great review score, we are delighted that you enjoyed your stay at the Whisky Vaults Hotel.Best wishesHelen, John and the Whisky Vaults team.

Thank you Steve for your great review score, we are delighted that you enjoyed your stay.

Thank you Steve for your great review score, we are delighted that you enjoyed your stay with us. We hope to welcome you back again in the future. Best wishes the Whisky Vaults Team.

Thank you Eric for your great review score, we are delighted that you enjoyed your stay at the Whisky Vaults Hotel.Best wishesHelen, John and the Whisky Vaults team.

Thank you Magaly for your review, we are happy that you found our hotel to be in a central position within Oban.You booked into our Standard Double room which is our smallest double room type at the hotel. We have larger double rooms available which have a super king bed instead of a standard double bed, they also have bigger bathrooms. They are our Deluxe Double rooms and our Superior Double rooms.Best wishesThe Whisky Vaults Team

Dear Deepak, Sadly you chose to eat curry takeaway in your room against our advice and terms and conditions. You were welcome to eat your food in either of our bar areas,using our cutlery,napkins, etc, instead of in your room with your hands, and this may have saved you the cost of replacing the damaged property. Unfortunately you managed to get curry handprints on the super king duvet sheet, carpet and completely cover your hand towel! We couldn’t believe that someone could make that sort of mess on our linen if not deliberately. Our linen could not be saved and we charged you for replacements.Luckily our carpet has some stain proofing which meant after some considerable work to save the carpet we did not have to replace it. Had you admitted to the damage when it happened instead of thinking it was acceptable behaviour we may not have charged you the full cost. Sadly we cannot post the shocking photos to let people reading your review decide for themselves.

Thank you Michael for your great review score and your kind comments about our hotel and our wonderful staff. We are delighted that you enjoyed your stay with us at the Whisky Vaults Hotel. We hope to welcome you back again in the future. Best wishes Helen, John and the Whisky Vaults Team.

Thank you Christine for your great review score and your kind comments. We are delighted that you enjoyed your stay with us at the Whisky Vaults Hotel. We hope to welcome you back again in the future. Best wishes Helen, John and the Whisky Vaults Team.

Thank you Amy for your great review score and your kind comments. We are delighted that you enjoyed your stay with us at the Whisky Vaults Hotel. We hope to welcome you back again in the future. Best wishes Helen, John and the Whisky Vaults Team.

Thanks Stephen for your great review score, we are delighted that you enjoyed your stay with us at the Whisky Vaults Hotel. Best wishes Helen and John.

Thank you Melissa for your wonderful review score and review. We are so happy that you enjoyed your stay with us at the Whisky Vaults Hotel! Thank you for your kind comments, we will pass them onto our hard working team. We look forward to welcoming you back again in the future. Best wishes Helen, John and the Whisky Vaults team.

Thank you Howard for your great review score of 5/5 and for your lovely comments. We are so happy that you enjoyed your stay with us at the Whisky Vaults Hotel, and found our staff to be friendly and enjoyed sampling some whisky in our bar. We hope to welcome you back again in the future. Best wishes the Whisky Vaults Team.

Thanks Shane for your great review score, we are delighted that you enjoyed your stay at the Whisky Vaults. Best wishes Helen, John and the Whisky Vaults Team.

Thanks Beverley for your great review score, we are so happy you enjoyed your stay at the Whisky Vaults Hotel. We hope to welcome you back again in the future if you are visiting Oban again.

Thank you Robert for your excellent review score of 10/10 we are delighted that you enjoyed your stay at the Whisky Vaults Hotel, we hope to welcome you back again in the future, best wishes the Whisky Vaults Team.

Thank you Scott for your excellent review score of 10/10 we are delighted that you enjoyed your stay at the Whisky Vaults Hotel, we hope to welcome you back again in the future, best wishes the Whisky Vaults Team.