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Recensioner av Dog-friendly home just blocks from the bay with deck & private hot tub

Dog-friendly home just blocks from the bay with deck & private hot tub
Ocean Beach, NY

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 8 av 17 recensioner" "
8 - Bra i betyg. 5 av 17 recensioner" "
6 - Okej i betyg. 2 av 17 recensioner" "
4 - Dåligt i betyg. 2 av 17 recensioner" "
2 - Väldigt dåligt i betyg. 0 av 17 recensioner" "

7,0/10

Renlighet

Recensioner

10/10 Fantastiskt

Elissa R.

Gillade: Renlighet
Good Time
The house was clean. Communication with management company was subpar. We got scripted responses to all questions, and false information. For example, we asked if hot tub was working and was told it was. When we arrived, the hot tub was broken and dirty. Also, check-out is at 10am and there is nowhere to leave belongings if you’d like to stay in FI for the day. They should allow a place to keep luggage prior to departure. Overall, great and clean house and amazing location!
Bodde här 2 nätter i augusti 2023
Svar från VrboOwner 25 aug. 2023
Thank you for your review, Elissa. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.

8/10 Bra

Nick M.

Gillade: Renlighet
Pleasant Stay due to Accommodating Management
Prior to my stay I saw a review on the property stating that this place was a mess and that there were several issues with the house. Naturally this concerned me, so I contacted the property manager and voiced my concern. The property manager was incredibly helpful, and always made himself available to me. Upon arrival, I was happy to find that the house was clean, and just about how I expected it to be. The hot tub was not working, but the property manager made sure that our group was compensated for the issue. Overall a great place to stay with a large group; the location is perfect, the deck is great, and the management was more than accommodating to make sure my needs were met.
Bodde här 2 nätter i juli 2023
Svar från VrboOwner 30 juli 2023
Thank you so much for taking the time to share your feedback following your stay, Nick. We are happy to hear your party enjoyed the great location. We appreciate you notifying us promptly of the issues you encountered so that we could take the appropriate steps toward a resolution. We are happy to know that our local operations manager was able to assist you immediately regarding your issues at home. Our team will also ensure that more attention to detail is paid when cleaning the home between reservations. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.

6/10 Okej

Mia D.

Gillade inte: Renlighet
Misleading
This house is misleading and deceiving. We were EXTREMELY disappointed when we walked in. On the day of check-in, we received a message that the hot tub was not in service. When we walked into the house, there was a load of laundry currently in the washing machine, as well as a pile of DIRTY laundry. Quality and cleanliness of the home was not to standard.
Bodde här 3 nätter i juni 2023
Svar från VrboOwner 12 juli 2023
Thank you for your review, Mia. We are delighted that you have enjoyed your time with us. We would like to extend our apologies for the issues you experienced. We understand that having these issues during your stay is frustrating. We made sure our local operations manager was made aware of these concerns so that we could ensure the continued enjoyment and satisfaction of our future guests. We have since deep cleaned the home and made sure it is fresh and smells great. Again, we apologize for any inconvenience or discomfort you felt, and we will use this as a learning experience. We hope to have the opportunity to impress you again very soon.

4/10 Dåligt

Riya S.

Gillade inte: Renlighet
Bad Experience
The location of the house was great! small, quiet area however we did not have a great experience. We booked this home a few months in advance. 3 hours before our check in time we were notified that the hot tub was out of service, turns out it just wasn’t cleaned. Upon entering the home, it was a mess as well. Bathrooms were filthy and kitchen counters were sticky. There was also no cleaning supplies so we needed to buy our own and clean the house that WE pay for a cleaning fee for…. There was old drinks/beer in the fridge along with dirty tissues? We found cameras inside of the home filming us throughout the trip. 1. not only are you not allowed to have cameras in the home for privacy reasons but 2. it is against the rules of the company. Both back doors were open when coming into the house, which poses a saftey issue. We were also told that there was a working grill so we brought a ton of grilling supplies and food just to find out that the grill was out of service as well. Not only was it out of service but it was rusty, not cleaned from prior uses and had pools of water inside. 2 out of 4 stove tops are out of order. Imagine trying to cook for 8 people like that. Also, all smoke detectors in the house had no batteries inside of them. That is a safety hazard!!! Big heavy closet doors were off the hinges and just sitting on the wall which is also a hazard for kids. I am so disappointed about this house.
Bodde här 2 nätter i juni 2023
Svar från VrboOwner 3 juli 2023
Hi Riya, thank you for taking the time to review your stay with us, we are glad to hear that you love our home. We sincerely apologize for the issues you experienced during your time with us and for any disconnect in the care you received from our team. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!

4/10 Dåligt

Kara D.

Work in Progress
The house location and size is great but renovations are incomplete - exterior doors that don't lock, missing window screens, construction trash out back. Biggest issue was a broken AC unit in the main room which was never fixed despite many texts, visits from workmen etc. The customer service from Vacasa was non-existent. Hope they can get it together!
Bodde här 3 nätter i augusti 2022

10/10 Fantastiskt

Deb S., Farmingdale, NY

Gillade: Renlighet
Great stay!
I stayed with my family, which includes 2 small children. The house was perfect for us. There are enough rooms to accommodate multiple families comfortably. The back deck was very large and the hot tub was a great feature. At night the deck lights made rainbow colors, the kids loved this feature! This listing did not have a lot of reviews when we booked, so I wasn't sure about a few things, but was happy that we found this listing last minute. Some info for future guests: -About a 7 minute walk from the ferry. Shorter walk if you are going from the house to the start of the town (opposite side of ferry). -Same amount of walking to get to the beach. The house is on the bay side, there is one swimming option for the bay side, it is off the deck closer to town with a lifeguard present. -There are most things that are needed in the kitchen. Random spices, coffee filters, tin foil, pots/pans, reg coffee pot and Keurig machine. There are only ice trays, no ice maker, so plan accordingly. -It was mentioned, but the room with the blue couch is on the other side of the deck, so kind of detached from the house. We only used it for the bathroom when in the hot tub. -Plenty of towels! Also, extra blankets, and pillows if you need. -All AC units worked well. -WIFI worked great in the house. -Small soap, shampoo, and conditioner provided. A few suggestions that I have: -New pans for the kitchen. They are very scratched up and the Teflon is scratching off. This may not bother some, just something I noticed. -There are about 4 beach chairs. We only used 2 of them, so I'm not sure of the condition of all of them. But they did seem like they were on their last leg, and some, missing the back pack straps to carry with more ease. -There were NO beach umbrellas. I specifically asked about this (because it was not listed on the listing), and was told there was one. -Neither umbrella on the deck works properly. The large navy one did not open, and seemed to be missing a major piece. The tan one was on such a wobbly stand, that it was a danger to have open. It is hard to enjoy the beautiful deck, when it is very sunny and hot. -The couch with the blue cushions was very nice, but can use some upgraded cushions. They were very flat and it was uncomfortable to sit on. -The hot tub did not get very hot. It was comfortable, but only went to about 85 degrees (this could be a pro or a con). -The WIFI router is on the opposite side of the house, which made the reception a
Bodde här 2 nätter i juli 2022

10/10 Fantastiskt

Arlene B.

Gillade: Renlighet
Perfect
Nice, private area. Perfect for a quick getaway.
Bodde här 3 nätter i juni 2022