Dear Melissa,Thank you for taking the time to share your review with your feedback form your recent stay. We are sorry that you were dissatisfied with the hours of the pools. The opening hours are 9am-5pm, when there are assigned lifeguards on duty. Also note that the night club is not open on Sunday. The hours for the disco Noir Monday-Saturdays 10pm-3am. We do hope you understand and this was more informative information.It was a pleasure having you and we do hope to welcome you back.Best Regards

Hello Patricia,Thank you for sharing your valuable feedback . This is not the feedback we aim to receive, hence, I have shared it with the respective department for their attention and follow up. We are sorry to hear your expectations were not met and we will work to provide delicious and attractive meals for all our guests.Best Regards

Hello Kerry-Ann,Thank you for choosing Moon Palace Jamaica as your destination resort. We are happy to have had you here with us and to learn about the great contribution form the staff to your stay. It was a pleasure having you here and we hope to welcome you back.Best Regards

Dear Nadine,Thank you for choosing to celebrate your special occasion with us. We are please you have shared you feedback on your stay, and delighted to hear you felt special. It was a pleasure having you here and we look forward to welcome you back.Sincerely

Dear Dezma,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you sharing your feedback on your recent stay. We are happy to hear you appreciated the variety of dishes. It was a pleasure hosting your stay and we look forward to welcome you back.Kindest Regards

Dear Kristen,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate your valuable feedback on your stay. We are sorry to hear that despite the wonderful staff, the sales pressure was over bearing. We sincerely apologize and do hope that there was no inconveniences as a result. We have also shared your feedback with the respective department to avoid another similar complaints.It was a pleasure having you and we look forward to welcome you back.Best Regards

Dear Paul,Thank you for sharing your feedback. We are sorry to hear your expectations we not met despite efforts from the team. We have shared your feedback with the relevant department to inform them of your experience and follow up. We do hope we can welcome you back for a more fulfilling stay.

Dear Joshua Douglas,Thank you for sharing your feedback. We would like to hear more about your experience and why you do not recommend our resort. Please write to us and tell us about your experience.We look forward to hearing from you.Sincerely

Dear Steven,We appreciate your choosing to vacation with us here at Moon Palace Jamaica. We are glad to hear your stay was fulfilling especially with the service from the staff and the meal options. We are glad to have met your expectations and be apart of your great experience.It was a pleasure having your here and we look forward to welcome you back.Best Regards

Dear Trevor,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you sharing your feedback form your stay. We are sorry to hear that is was not a fulfilling experience, however we were able to rebut and improve your experience.Just for clarity, I would like to share that the staff did not send you to the front desk to pay for your meal before hand, but rather, as you were ordering for the menu that attracts a cost, they had asked you to place your card on hold a the front desk. We would like to apologize for any miscommunication and or inconvenience that may have resulted. It was a pleasure having you here , and we hope to welcome you back.Best Regards

Dear Jave,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We are pleased to hear that you had a relaxing time here with us , so much so that every minute was filled with lasting memories. We are delighted to have hosted you stay, and we look forward to having you back soon.Kindest Regards

Hello Shannon,Wonderful!Thank you for sharing your excellent experience. We are glad to hear you had an amazing time. We are more so happy to hear that were never bored nor hungry with the many options available. It was a pleasure hosting your vacation and we look forward to welcome you back.Best Regards

Dear Yong,We would like to thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you sharing your feedback on your recent stay. We are sorry to hear your expectation were not met with regards to the resort credits and the size rooms. Kindly note that the different category rooms are standard in size, and based on availability you can upgrade if you desire to do so. Finally, resort credits are on selected items, excursions/ activities. We sincerely apologize if this information was not clearly explained. It was a pleasure having you vacation with us and we do hope to welcome you back for a more fulfilling experience.Best Regards

Dear Bryan,We would like to thank you for taking the time to share your feedback with your recommendation. We are happy to hear your expectations were met and you felt safe while enjoying your stay.It was a pleasure having you here and we look forward to having you back.Best Regards

Hello Kenny,Great!We gladly receive your feedback with your recommendation and you A ratings. We are happy to have had you here and to have met your expectation. We are delighted to have been apart of your stay and look forward to welcome you back.Best Regards

Dear Daniela,Thank you for taking the time to share your ratings. We would like to hear about your experience, so we are kindly asking that you write to us and tell us. We look forward to hearing from you.Best Regards

Hello Peith Sean,Thank you for choosing Moon Palace Jamaica as your resort destination. We are pleased that you have shared your experience and shared how much you appreciated the spa and the turn down service. It was a pleasure having you here and we look forward to having you back.Best Regards

Hello Mutsuki,Thank you for choosing Moon Palace Jamaica as your resort destination. We appreciate you sharing your valuable feedback on your recent stay. We are sorry that your were not able to get your bed preference. We sincerely apologize for any inconvenience this may have caused, as requests are based on availability. We are happy to hear the staff were warm and friendly and for most part, the food was good. It was a pleasure having you here and we look forward to welcome you back for a more fulfilling stay.Best Regards

Hello Lady Mark,Thank you for making it Moon Palace Jamaica. We would like to hear more about your stay and to know what exactly was not pleasing to you. We aim to provide a memorable experience for all our guest, hence we are inviting you to tell us more about your experience. We look forward to hearing from you. Best Regards

Hello AlanThank you for sharing your 5/5 review. We appreciate your feedback. We are happy to hear your entire family had a wonderful time and we look forward to welcome you back.Best Regards

Hello Tankoua Ngatcha,We appreciate you for sharing your 4/5 review. We appreciate your feedback telling us how you appreciated the facility and the wonderful service. We look forward to welcome you back.Best Regards

Hello Flava,Thank you for sharing your 5/5 review. We appreciate your feedback. We do hope you had a splendid time and we look forward to welcome you back.Best Regards

Dear Sherri,Thank you for choosing Moon Palace Jamaica as your resort destination. We appreciate you taking the like to share your feedback on your recent visit. We have noted your pros and cons . We are sorry to hear that you felt the dining options were limited. With over 6 dinner restaurants , including specialty dining and other options such as sushi and the panni station we are sorry the hear it seemed limited. I have shared your feedback with the respective department to inform them of your experience. We do hope to welcome you back for a more fulfilling stay.Kindest Regards

Dear Evadney,Thank you for sharing your review to tell us about your fantastic experience! We are delighted to have had you vacation with us and to hear about your amazing stay. It was a pleasure having you here and we cant wait to welcome you back.Kindest Regards

Dear Ekaterina,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you taking the time to share your review to tell us about your magnificent experience. We are truly happy that you came despite, a few negative reviews, to get the experience yourself, which was nothing as the reviews shares. We are delighted that your expectations we met and we appreciate your sharing your valuable feedback. We are excited to welcome you back next year.

Dear Ansaf, Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you sharing your ratings on your stay. We would like to hear more about your stay. We are inviting you to write to us , to help us see how we can improve your ratings for your next stay.We look forward to hearing from you .Kindest Regards

Dear Sophia,Thank you. We are delighted your have shared your 5 stars ratings and your comment. It was a pleasure hosting your stay and we look forward to welcome you back.Best Regards

Dear Edward,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you taking the time to share your valuable feedback. We are sorry to hear about your experience. We have shared your review with the respective department and we will reinforce the quality service that we deliver here at The Palace Company.We are pleased to have had you vacation with us and we look forward to welcome you back for a more fulfilling experience.Kindest regards

Hello Victoria,Thank you for sharing your 4/5 ratings and your feedback. It was a pleasure hosting your stay.Best Regards

Dear Joslyn,We appreciate you choosing to vacation with us here at Moon Palace Jamaica. We are please that you have shared your feedback. We have noted your dissatisfaction and shared it with the relevant department. We do sincerely apologize for any inconveniences caused. We will use your valuable feedback to guide us in eliminating another guest having the same experience.Best Regards

Hello Elizabeth,Amazing!We appreciate your feedback and we and we gladly accept your recommendation.Best Regards

Dear Jean,Thank you for choosing to vacation here with us. We are please that you took the time to share your experience and tell us about your wonderful experience. We are happy that we have met your expectations and had a great and fulfilling stay. We are please to have welcomed you and to have been apart of this memorable experience.Best Regards

Hello Ronald,Thank you for sharing your 4/5 ratings. We do hope you had a magnificent stay, and we hope to welcome you back.Best Regards

Hello Katrina,Thank you for choosing Moon Palace Cancun, as you vacation destination. We are happy to receive you your valuable feedback on your recent stay. We are delighted to hear that you absolutely love the white sand beach, and enjoyed the Dolphin experience.We are please to have had you vacation with us and we look forward to welcome you back.Best Regards

Hello Tonoya,Amazing!Thank you for sharing you fulfilling experience. We are happy to hear you enjoyed the delicious food and your expectation were met. It was a pleasure hosting your stay and we look forward to welcome you back.Best Regards

Dear Anurag,Thank you for choosing Moon Palace Jamaica as your destination resort. We appreciate you sharing your valuable feedback on your recent experience. We are sorry to hear that from start this was not what you expected. We aim to provide only the best to our guest and we have shared your review with the respective department for their follow up. We do apologize for any inconveniences caused during your stay.Kindest Regards

Hello Terry-Ann,Amazing!Thank you for sharing your recommendation. We are happy to hear it was a wonderful and fulfilling experience for you. We are glad to have been apart of you vacation, and we hope to welcome you back soon.Kindest Regards

Dear Lauren,Thank you for choosing to vacation with us. We are please to receive your 4/5 ratings. We do hope you had a fulfilling experience and we look forward to having you back.Best Regards

Hello Tawana,Awesome!We are delighted to hear about your fulfilling experience. We appreciate you highlighting the attentive staff and your appreciation for the amenities. It was a pleasure having you here with us and we look forward to having you back.Best Regards

Hello Keiarah,We would like to thank you for entrusting Moon Palace Jamaica to take care of your vacation accommodation. We are delighted to hear that you appreciated the food options. We are also glad to hear that the entertainment was a hit. We are glad to have been apart of your memorable vacation, and we look forward to having you back.Best Regards

Dear Luzmila,Fantastic!We appreciate your valuable feedback telling us about your fulfilling stay. We are glad to have been apart of this experience, and we hope to welcome you back.Kindest Regards

Dear Robert,We are glad that you choose to vacation with us here at Moon Palace Jamaica. It is our pleasure to receive your 4/5 ratings. We do hope your expectation were met and you had a fantastic and memorable experience. We excitedly look forward to your next stay.Best Regards

Hello Premraj,We are delighted that you took the time to share your 5/5 ratings. We are hoping that you had a memorable experience, and we look forward to welcoming you back.Best Regards

Hello Liza De,Thank you for choosing to stay with us. We appreciate your 4/5 ratings. It was a pleasure having you and we look forward to welcome you back.Best Regards

Dear Shesha Vishu,Thank you for sharing your 5 stars ratings. We do hope you had a memorable experience, and we look forward to welcome you back.Best Regards

Dear Rodney,Thank you for choosing Moon Palace Jamaica as your vacation destination. We are pleased to have welcomed you to our resort and to be apart of your vacation . We are please to hear it was an overall good experience. We are exceptionally happy to hear that the staff continues to wave the The Palace Companys flag high, in relation to the quality service. We have so too noted your dissatisfaction and your valuable recommendations. It was a pleasure having you here , and we look forward to your next visit.Best Regards

Hello Maylin,Thank you for taking the time to share your review about your recent experience. Firstly, I would like to sincerely apologize foe any inconveniences caused during your stay. We have shared your review with the respective department for their attention and follow up.It was our pleasure having you vacation with us and we do hope we can welcome you back for a more fulfilling experience.Kindest Regards

Dear Shae,We would like to thank you for sharing your 5/5 ratings. We appreciate your valuable feedback telling us about your stay. It was a pleasure hosting you and we look forward to welcome you back.Best Regards

Dear Felicha,Thank you for choosing to celebrate this special occasion with us. We would like to thank you for sharing your 5/5 ratings. We appreciate your valuable feedback telling us about your stay. It was a pleasure hosting you and we look forward to welcome you back.Best Regards