Dear Watson, We deeply apologize for the unsatisfactory experience you encountered during your recent stay. Your feedback regarding cleanliness, noise disturbances, and the overall condition of the property is concerning, and we sincerely regret any inconvenience caused. Please accept our genuine apologies for falling short of your expectations. We are actively addressing these issues with our housekeeping and maintenance teams to ensure improvements in cleanliness and property upkeep. While we understand your reluctance to return, we genuinely hope you will reconsider, as we are committed to providing a significantly improved experience in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better.Sincerely,Hotel Management

Thank you so much, Brandon! We're delighted to hear you had a 5-star stay with us, at our newly renovated property. Looking forward to welcoming you back soon!

Harley, we're honored to have exceeded your expectations. See you again soon!

Dear Anahi,Thank you for sharing your feedback on your recent 3-night stay. We're sorry to hear about your experience. We value your input and would love the opportunity to address any concerns. Please consider reaching out to our on-site manager during your next stay, and we'll ensure a more comfortable visit.We appreciate your understanding and hope to welcome you again soon.

Delighted to hear you had a perfect stay, Lilla! We look forward to welcoming you back soon.

Thrilled you had an amazing stay, Euphemia! We hope to host you again soon!

Dear Nancy,Thank you for sharing your thoughts with us; your feedback is crucial in our commitment to continuous improvement. We're thrilled to update you on the progress since your stay in December 2023.Your visit coincided with a phase of extensive renovations aimed at enhancing our property. While we were actively undergoing these changes during your stay, we understand it might have impacted your experience.As of February 2, 2024, we're delighted to announce that we are nearing the completion of our renovation journey. By the end of this month, we will be uploading and seeking approval for new pictures that showcase the transformation.We sincerely appreciate your understanding during the renovation period. Your feedback has been instrumental in guiding these improvements. We are confident that the changes will contribute to an elevated experience for our guests, and we hope you consider revisiting to witness the positive evolution.Thank you for being a part of our journey, and we look forward to the opportunity of welcoming you back to Extended Stay America.Best regards,DipGeneral Manager

Dear Guest,It makes me very happy to see 10-star reviews.I hope your stay was wonderful and amazing.The rating has left our staff completely speechless.It is an honor to have visitors like you.I eagerly anticipate your next visit here.Sincerely,Hotel Manager

Dear Rafael, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

Dear Trissue , Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that you liked our full kitchen, like an apartment. We take real pride in this hotel and in serving guests like you, and I’m happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely,Hotel Manager

Dear Joshua, Thanks for the stay, but it's sad to see the 2 stars. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert. Sincerely, Hotel Manager

Dear Morleeta, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager

Dear Shane, Thank you very much for such a great review! We work very hard to make everyone feel welcome. We want our guests to feel like our hotel is their home away from home. We focus each day on providing a memorable experience that creates a yearning to return and are thrilled to know that we were successful during your stay. We look forward to seeing you back here soon!!! Sincerely, Hotel Manager

Dear Juan,We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Hotel Manager

Dear Julianne, We are very sorry to read about the poor experience you had. Please accept our sincere apologies, this is indeed very unfortunate. Rest assured, I fully understand your disappointment and frustration due to the issues you have mentioned. We would like to inform that this is not a regular feature of our hospitality, and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you do consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager

Dear Cornelia , Thank you for offering a mixed review of our hotel, pointing out some good points and some negative ones. We’re grateful that you were highly impressed with our clean and spacious room. However, I have noted your comment about the staff who disappointed you. Our apologies for the lack of professionalism with our staff. We understand the importance of staff hospitality and its impacts. We will investigate and deal with the concerned staff and manage them to become guest friendly. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay. Sincerely, Hotel Manager.

Dear Diego, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

Dear Briana, We apologize deeply for all the inconveniences you had with the stay. This was certainly not the kind of stay you might have expected. We are acting on each of them with high priority. We will make sure this is an isolated incident & it does not happen again. You can expect a great customer service you deserve on all your next visits with us. Please visit again. Sincerely, Hotel Manager

Dear Carmen, We have noted your 1-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Hotel Manager

Dear Rachael, Thank you for staying with us and taking the time to share your candid feedback. On behalf of our entire staff, please accept our sincere apologies for your experience. It's important for us to ensure every guest has a wonderful experience and from what you shared we were certainly were not at our best during your stay. We hope you will give us a chance to make this up to you the next time you're in the area. Thanks again. Take care! Sincerely, Hotel Manager

Dear Yadiel , Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

Hello Lana, Thanks for the stay and the feedback. Sincerely regret all the inconvenience. Our apologies. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager

Dear Nathaniel, We appreciate that you took the time to make thorough comments about our hotel so that we can respond to your concerns. I apologize that you were unhappy with our hotel condtion. We try so hard to please, and I’m disappointed we didn’t please you. Everything we do is aimed at improving the guest experience, and we obviously let you down. We shall definitely work on improvements of the overall hotel in near future. When you’re in the area again, we invite you to try us again. We’ll always be here for you if you need us. Sincerely, Hotel Manager

Dear Julio, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

Dear Guest, Thank you for being a guest at our hotel. I am sorry for the inconvenience and unpleasant experience during the stay. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Please visit us again soon. Sincerely, Hotel Manager

Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

Dear Guest, Thank you for offering a mixed review of our hotel, pointing out some good points and some negative ones. We’re grateful that you liked our spacious rooms, larger fridge and table. At the same time, I apologize to you for the chairs, sofa, pillows and bathroom cleanliness issues that detracted from your stay with us. My hope is that you will visit again so that we can show you a better experience that will fully satisfy you. We’ll be here when you need us. Sincerely, Hotel Manager.

Dear Guest, Your kind words mean so much to us, and we’re pleased to get such great feedback from you, including your suggestions for improvement. I’m glad you will stay again. Your comments indicate that we’re meeting our goal of serving our guests well. We want to invite you to stay with us again when possible, so you can experience our hotel and this area again. We’ll be here for you when you need us. Sincerely, Hotel Manager

Dear Samuel, We apologize terribly for all the inconveniences you had with the stay. This was certainly not the kind of stay you might have expected. We are acting in each of them on high priority. We will make sure this is an isolated incident & it does not happen again. Please visit again. Sincerely, Hotel Manager

Dear Darnisha, Reviews like this are always profoundly disturbing for us to read. We're actually aware that we are in the business of hospitality above all else and whenever a guest is this dissatisfied, it is an immediate concern for management. We sincerely apologize that your experience with us was disappointing. We pride ourselves on offering exceptional service to our guests and hope to have the opportunity to rectify the situation in the future. With this information, I can investigate the cons you mentioned in your review and ensure it won’t happen again. Best regards, Hotel Manager

Dear Guest, Thank you so much for your valuable feedback. I'm pleased that you were satisfied with the price and spacious rooms other than the stained towels and bedsheets, which detracted from your stay. I apologize & very concerned about the inconvenience caused to you and assure you that action is already being taken to make things better for the future. We promise you that your next stay will be much better. Please visit us again for another good experience. Sincerely, Hotel Manager

Dear Crystal, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Hotel Manager

Dear Guest, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Hotel Manager

Dear Charles, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Hotel Manager

Dear Guest, Thanks for the stay at our hotel. Disappointed to see your feedback. We shall give more focus on cleanliness and the housekeeping staff has been taken to task. You can be assured of a nice stay next time. Visit us again soon. Sincerely, Hotel Manager

Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

Dear Edward, We're extremely sorry that you found roaches in your room. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms pest-free. Hope you will reconsider us again. Sincerely, Hotel Manager

Dear Hunter, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

Dear Guest, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Hotel Manager

Dear Valerie, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager

Dear Guest, I am so pleased to see our staff's efforts helped in making your visit a memorable one. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we provide for each and every guest. I will be sure to share your compliments with them. We look forward to welcoming you back the next time you are in our area. Sincerely, Hotel Manager

Dear Guest, We were extremely disappointed to read about the bad experience you had during the stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding all the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. Hope you reconsider. Sincerely, Hotel Manager

Dear Joyce, Thanks for being a guest at our hotel. Our apologies for the inconveniences you had with the stay. Our hospitality ensures a nice experience for our guests, but here something has really not worked. It is unfortunate that we could not provide you with a good staying experience which you really deserved. Kindly understand and give us another chance to prove ourselves. Sincerely, Hotel Manager

Dear Guest, Thank you so much for your kind words. I’m so pleased that you found us a comfortable and peaceful place to stay and that you liked our friendly staff's hospitality. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

Dear Guest, Thanks for your visit to our hotel. Please say more about your stay, if we missed any mark in hospitality, looking at the rating of only 6-star. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon! Sincerely, Hotel Manager

Dear Guest, We understand your disappointment with us and agree that 1-star is not acceptable. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve any issues immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please give me a call or meet us at your earliest convenience. Yours sincerely, Hotel Manager

Dear Armando, I am terribly sorry to hear your experience with us was not what it should have been. I have taken your comments and passed them on to our housekeeping department as a whole and talked with the room attendant who cleans your room. I can assure you the experience you had was not a normal occurrence. I know I cannot change your experience with us and for that I am sorry. I do want to thank you for staying with us and providing the feedback you did, no matter how hard it is to read. Sincerely, Hotel Manager

Dear Mary/ Robert, I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager

Dear William, Thank you for the review and rating of 8 out of 10. Kindly give us some opinion, which can be useful for us to improve our hotel service from 8 to 10. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager