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Recensioner av Hampton Inn & Suites Omaha-Downtown

2.5 out of 5
Hampton Inn & Suites Omaha-Downtown
1212 Cuming St, Omaha, NE

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 483 av 1002 recensioner" "
8 - Bra i betyg. 229 av 1002 recensioner" "
6 - Okej i betyg. 139 av 1002 recensioner" "
4 - Dåligt i betyg. 76 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 75 av 1002 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Carrie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location for baseball weekend! Breakfast was excellent!
Bodde här 1 natt i april 2024
Svar från Michelle 29 apr. 2024
Thank you for staying with us!

10/10 Fantastiskt

Amy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All staff were so friendly, helpful, and genuinely happy to be there. So refreshing! Lived up to Hampton standards in every way. Clean, comfortable, quiet. Akways sleep so well in these hotels and this one was no exception. Also, Ana in the breakfast area was a ray of sunshine and made my morning special. Thank you!
Bodde här 1 natt i april 2024
Svar från Michelle 29 apr. 2024
Thank you for staying with us!

10/10 Fantastiskt

Andera

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The $15 to park overnight was a bit much. Otherwise we had a lovely stay. Everything was clean and comfy. Great breakfast.
Bodde här 1 natt i april 2024
Svar från Michelle 24 apr. 2024
Thank you for staying with us.

10/10 Fantastiskt

Angie

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The gal that checked us in was really nice and helpful also when trying to figure out where to eat. Don’t like the parking fee and wish you had a hot tub but everything else was wonderful
Bodde här 1 natt i april 2024
Svar från Michelle 24 apr. 2024
Thank you for staying with us.

10/10 Fantastiskt

Cassie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Michelle 24 apr. 2024
Thank you for staying with us.

10/10 Fantastiskt

Oscar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
All fine excellent hotel
Bodde här 2 nätter i april 2024
Svar från Michelle 24 apr. 2024
Thank you for staying with us.

10/10 Fantastiskt

Emily

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Get here early. Parking is not that big
Bodde här 1 natt i april 2024
Svar från Michelle 24 apr. 2024
Thank you for staying with us.

8/10 Bra

Carol, Dodge

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We were going to an event at the CHI center, very walkable 😊 Only complaint is our air conditioner made a very loud noise the whole time we were there. Great breakfast
Bodde här 1 natt i april 2024
Svar från Michelle 18 apr. 2024
Thank you for staying with us.

10/10 Fantastiskt

Veronica

Reste i grupp
Gillade: Bekvämligheter
It was a nice hotel
Bodde här 1 natt i april 2024
Svar från Michelle 18 apr. 2024
Thank you for staying with us.

8/10 Bra

IL

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Service was good
Bodde här 1 natt i april 2024
Svar från Michelle 18 apr. 2024
Thank you for staying with us.

6/10 Okej

KYLIE

Reste i grupp
I liked that there were restaurants in walking distance and also close to the field and arena. Breakfast was good too! I did not like the beds, they were noisy and uncomfortable. Parking went up $5 the day before we came & I was not notified. There was only 1 mirror in the room. Outlets were limited.
Bodde här 1 natt i april 2024
Svar från Michelle 20 apr. 2024
thank you for staying with us

10/10 Fantastiskt

Justin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Michelle 18 apr. 2024
Thank you for staying with us.

8/10 Bra

Chad

Reste med familj och småbarn, Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Liked it was with in walking distance of CHI. Staff was friendly. Parking was little tight in late evenings but always found a spot.
Bodde här 2 nätter i april 2024
Svar från Michelle 8 apr. 2024
Thank you for staying with us!

10/10 Fantastiskt

Sarah

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s a nice hotel, we’ve stayed here before & will again when needed!
Bodde här 1 natt i april 2024
Svar från Michelle 8 apr. 2024
Thank you for staying with us!

6/10 Okej

Sanjuana

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Don't remember ready anything about having to pay for parking when booking.
Bodde här 1 natt i mars 2024
Svar från Michelle 1 apr. 2024
I do apologize about the expense of parking, however, it does state on our website and on the third party site that parking is a charge of 10/day.Thank you for staying with us.

10/10 Fantastiskt

Cesar

Bodde här 1 natt i mars 2024
Svar från Michelle 19 apr. 2024
Thank you for staying with us.

8/10 Bra

Lukas

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Only being a half mile from CHI Health Center was very convenient.
Bodde här 2 nätter i mars 2024
Svar från Michelle 1 apr. 2024
Thank you for staying with us.

10/10 Fantastiskt

Joseph

Reste med familjen
Gillade: Personal och service och bekvämligheter
Great location
Bodde här 2 nätter i mars 2024
Svar från Michelle B. 25 mars 2024
Thank you for staying with us!

4/10 Dåligt

Megan

Reste i grupp
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
I love staying at your properties when I travel!! This visit made me feel a bit “nickle and dimed.” When I walked in, the first words out of the front desk woman’s mouth were, “It’s $50 to check in early.” No hello, no pleasantries. I’ve never had to pay early checkin fees at your properties, just been allowed to checkin if my room was ready. Then I was told parking would cost me an additional fee and wasn’t included with my stay. She did share I’d get a discounted rate of $10 compared to the $50 they were charging non-guests. Then in the morning, coffee was completely gone. Usually love you guys, but this stay didn’t live up to the value I’ve grown to love about staying at Hampton.
Bodde här 1 natt i mars 2024
Svar från Michelle 28 mars 2024
I apologize for the experience you had while staying with us. I will speak with the front desk and kitchen staff about your concerns. Yes there is now an early check in fee if you come in before 2pm but it should have been presented in a better way. We raise the price of parking on event days to deter non hotel guests from parking in our lot which is why guests are given a code to drop it down to the regular price which is normally 10. I do hope you will give our hotel a try again in the future.

8/10 Bra

Joe

Bodde här 1 natt i mars 2024
Svar från Michelle 18 apr. 2024
Thank you for staying with us.

8/10 Bra

David

Bodde här 3 nätter i mars 2024
Svar från Michelle B. 25 mars 2024
Thank you for staying with us!

6/10 Okej

Kristene

Gillade: Personal och service
Bodde här 1 natt i mars 2024
Svar från Michelle B. 25 mars 2024
Thank you for staying with us!

10/10 Fantastiskt

Denzil

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
safe clean very friendly staff
Bodde här 1 natt i mars 2024
Svar från Michelle B. 18 mars 2024
thank you for staying with us

8/10 Bra

Ben

Bodde här 2 nätter i mars 2024
Svar från Michelle B. 18 mars 2024
thank you for staying with us

8/10 Bra

Anna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel itself is great. But i know myself and several others after paying for parking had an extremely difficult time finding a parking spot on site after a long day. Don't charge for parking if there arent enough spots.
Bodde här 2 nätter i mars 2024
Svar från Michelle B. 18 mars 2024
thank you for staying with us. We will discuss the parking situation with the executive team.

2/10 Väldigt dåligt

Molly

Bodde här 1 natt i mars 2024

4/10 Dåligt

Ronald

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Rented here because in past it was good. Not so this time. First, at checkin, you have to play phone tag to pay TEN DOLLARS to park in thier lot over night. No option, nowhere else to park! Forced to pay extra on top of a pricy room! Plus, youHAVE to use thier app and a card to pay it. NO option! Staff was no help with this. Next, asked for courtesy van to old market. NOPE! Havent had one since covid. LIE! Had one last year at this same time of year. Cheaping out and lieing about it. Real cute. Heater in room sounded loud and rattling. Lousy thing to try to sleep through. Pillows felt like they were filled with pudding. Wierdly mushy. Not at all comfortable. Bottom sheet on bed did not fit correctly, so in the middle of the night, it slipped up at the bottom and tangled around our feet. Not at all comfortable. Plus upon checking my credit card statement on app after I got home, it appears they charged me 50 dollars more than I was quoted when I booked this room through Expedia! We'll see how this pans out. All in all this property has slipped tremendously and will now be on my no stay list from now on.
Bodde här 1 natt i mars 2024
Svar från Michelle 18 mars 2024
Sorry for the experience you had while staying with us. It has been two years in June since we had a shuttle. The 50 is an incidental hold which is standard at most hotels. It does get refunded after check out.

8/10 Bra

Valisity

Gillade: Renlighet, personal och service och bekvämligheter
I found it pretty dumb that you have to pay for parking at a hotel that you paid for… but oh well. Hotel seemed nice overall, a large room, nothing went wrong. Breakfast was good, and a nice variety. Pool water was murky which is weird. Microwave and fridge were very cheap in our room. overall, would stay at it again if I needed to.
Bodde här 1 natt i mars 2024
Svar från Michelle 18 mars 2024
thank you for staying with us

2/10 Väldigt dåligt

Chuck

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were very disappointed with our stay and we would not recommend this Hampton Inn and will not stay here again. The room was out of shampoo, there were overflowing trash cans in the lobby area, the pool looked dirty and there were no pool towels. The pool area and elevators had wet towels on the floor. The front desk staff were unhelpful and had no desire to make sure the stay was pleasant. This location has really declined.
Bodde här 2 nätter i mars 2024
Svar från Michelle B. 18 mars 2024
I do apologize for the experience you had while staying with us. I will speak with the staff to ensure a pleasant and clean environment for all of our guests.

10/10 Fantastiskt

Denise

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very close to the CHI, event center, walking distance to good restaurants. Friendly service, clean. Would recommend
Bodde här 1 natt i mars 2024
Svar från Michelle B. 18 mars 2024
thank you for staying with us

10/10 Fantastiskt

Stella

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall our stay was great! Super clean rooms, lobby, hallways and delicious breakfast. Able to find the parking lots very easily. The pool water appearance greenish color. The kids mention the bottom of the pool appear to be brown on the bottom. It was disappointing
Bodde här 2 nätter i mars 2024
Svar från Michelle 18 mars 2024
thank you for staying with us

2/10 Väldigt dåligt

Timothy

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We booked 2 rooms both with 2 queen beds. We were given a king room and a room with 2 queen beds. Didn't accommodate our needs and made our stay poor due to insufficient beds & a medical condition. Awful. Ripped off.
Bodde här 1 natt i mars 2024

8/10 Bra

Jennifer, Grand Island

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was unaware we were going to be charge to park.
Bodde här 1 natt i februari 2024
Svar från Michelle 18 mars 2024
Since we are in downtown Omaha, unfortunately paid parking is required. thank you for staying with us

10/10 Fantastiskt

Maria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Jackie at the front desk was very helpful. Made us feel like valued customers.
Bodde här 1 natt i februari 2024
Svar från Michelle B. 18 mars 2024
thank you for staying with us.

10/10 Fantastiskt

Randy

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Michelle 18 mars 2024
thank you for staying with us

10/10 Fantastiskt

linda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Parking could have been better.
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Julie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay and hotel was with in 2 blocks of where we needed to walk too!! Doors locked on outside so it was secure! Loved it
Bodde här 1 natt i februari 2024
Svar från Michelle B. 25 mars 2024
Thank you for staying with us!

10/10 Fantastiskt

Kristin, Holdrege

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Michelle B. 25 mars 2024
Thank you for staying with us!

10/10 Fantastiskt

Denise

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från Michelle B. 25 mars 2024
Thank you for staying with us!

8/10 Bra

Justin

Happy with my stay. 10 min walk to the CHI Convention Center. Parking $10 a day
Bodde här 3 nätter i februari 2024
Svar från Michelle Brown 21 feb. 2024
Thank you for staying with us.

6/10 Okej

Brandi

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Reserved a standard king room, the bed made so much noise and was so uncomfortable was hard to sleep. Showerbwas half ice cold half warm.
Bodde här 1 natt i februari 2024

8/10 Bra

Eleanor, Omaha

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Busy downtown Omaha due to state sporting events. The hotel is on a busy street and was very noisy. It’s across from College World Series ball field and it’s a little “beat up” in terms of woodwork, furnishings. It obviously gets a lot of lodging traffic. It was clean and staff were friendly. Parking was a challenge in the hotel parking area but we did not get charged for parking. Fairly convent location.
Bodde här 1 natt i februari 2024
Svar från Michelle Brown 21 feb. 2024
Thank you for staying with us.

4/10 Dåligt

Christopher

Gillade: Renlighet
Gillade inte: Personal och service
Management gave someone my room key without my consent.
Bodde här 1 natt i februari 2024

4/10 Dåligt

Lance M

Reste med familjen
Would never book a hotel here again, it’s already very spendy, on top of it you get charged for parking! That’s a Joke! Seriously what a slap in the face!
Bodde här 1 natt i februari 2024

8/10 Bra

Jennifer

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was nice and the staff was great. They also provided a good breakfast every morning. You can easily walk around downtown and if you're attending an event at the CHI Center, it's close enough to walk to as well.
Bodde här 4 nätter i februari 2024
Svar från Michelle B. 16 feb. 2024
Thank you for staying with us

8/10 Bra

Kari

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
You have to pay to park in a lot that has limited spots. They did say if their lot was full to use the lot at the neighboring hotel, which was also full, so a lot of people ended up parking wherever, which had me worried about our vehicle getting hit. Otherwise it was fine and clean, but room has some things that were a little broken down like the wall around the heating unit and the elevators could have used a good cleaning.
Bodde här 1 natt i februari 2024
Svar från Michelle B. 16 feb. 2024
Thank you for staying with us.

8/10 Bra

Elisha

Bodde här 1 natt i februari 2024
Svar från Michelle B. 25 mars 2024
Thank you for staying with us!

10/10 Fantastiskt

Julia

Reste i grupp
Very friendly and they had the extras I asked for in our room when we got there. Will definitely stay again.
Bodde här 1 natt i februari 2024
Svar från Michelle B. 16 feb. 2024
Thank you for staying with us.

8/10 Bra

Karla

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Michelle Brown 21 feb. 2024
Thank you for staying with us.

10/10 Fantastiskt

Davey

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Not enough parking. Spent the required $10 for parking and ended up having to park on a street. Nice location, clean facility.
Bodde här 1 natt i februari 2024
Svar från Michelle B. 16 feb. 2024
Thank you for staying with us.