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Recensioner av Hilton Garden Inn Omaha West

3 out of 5
Hilton Garden Inn Omaha West
17879 Chicago St, Omaha, NE

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 389 av 717 recensioner" "
8 - Bra i betyg. 204 av 717 recensioner" "
6 - Okej i betyg. 73 av 717 recensioner" "
4 - Dåligt i betyg. 33 av 717 recensioner" "
2 - Väldigt dåligt i betyg. 18 av 717 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,0/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Annika

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Nice and tidy!
This hotel was really nice and friendly staff. However my rating goes down since I was told to ask the personell when breakfast close on New years day and the told me wrong so we a family of 5 with 3 kids had to go by bar to a local cafe for breakfast. Really a bad experience.
Svar från General Manager 31 jan. 2017
Dear Annika, Thank you for the review regarding your stay. I'm happy to hear that you found the hotel nice with a friendly staff. I apologize for the breakfast hours confusion you experience and I will be sure to discuss with our team. I hope you will consider staying with us again. All the best~ Lisa General Manager

2/10 Väldigt dåligt

John

Affärsresenär
Gillade inte: Personal och service och bekvämligheter
I booked two nights on Expedia. My flight was cancelled from Chicago to Omaha. When I arrived the next day, and arrived at the hotel, they notified me that my room had been resold and nothing was available. The hotel felt no obligation and told me I needed to take this up with Expedia. Probably the last time I will book with Expedia since this seems to give the provider, United Airlines and Hilton from having any obligation to provide services.
Bodde här 2 nätter i maj 2024
Svar från CS 9 maj 2024
Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was unsatisfactory.

10/10 Fantastiskt

Rodney

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front of houses very polite, got me to my room really quick, and asked if I'll be needing the shuttle bus that night, to get to my mom's party. And back again,
Bodde här 1 natt i maj 2024
Svar från CS 6 maj 2024
Thank you for the great review

8/10 Bra

Brandon

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was decent but was disappointing that they didn’t provide breakfast.
Bodde här 1 natt i mars 2024
Svar från CS 5 maj 2024
Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was unsatisfactory. Our goal is to deliver a reliable and friendly stay that makes our guests smile, and we sincerely appreciate your feedback. We hope to welcome you back soon.

10/10 Fantastiskt

Sharon M

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Staff was very nice. The room was clean, and we had a separated room with a sofa bed for our disabled loved one. Only dislike was no free breakfast. The property had a small restaurant but pricey.
Bodde här 2 nätter i mars 2024
Svar från Cs 1 maj 2024
Thank you for the great review

10/10 Fantastiskt

Gabriel, SIOUX FALLS

Bodde här 1 natt i april 2024
Svar från HGI Omaha West 7 maj 2024
Thanks for the great review about your stay with us.

10/10 Fantastiskt

Kyle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från CS 9 apr. 2024
Thank you for the Great Review

6/10 Okej

chandy

Bodde här 1 natt i mars 2024
Svar från HGI Omaha West 29 apr. 2024
Thanks for your review about your stay with us. Please contact us if you would like to talk about your stay some more. Thanks again.

10/10 Fantastiskt

Cynthia

Bodde här 1 natt i mars 2024
Svar från CS 14 apr. 2024
Thank you for the review

10/10 Fantastiskt

Stacy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect time alone
Bodde här 1 natt i mars 2024
Svar från CS 10 mars 2024
Thank you so much for the review

6/10 Okej

Susan

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Unlike many hotels the breakfast was NOT free!
Bodde här 2 nätter i mars 2024
Svar från HGI Omah West 6 mars 2024
Thanks for your review about your stay with us. Hilton Garden Inn offers a cook to order compared to others who offer a complimently continental breakfast. Thanks again for your business and hope to see you in the future.

10/10 Fantastiskt

Heather, Kearney

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to the village point shopping area
Bodde här 1 natt i mars 2024
Svar från HGI Omaha West 4 mars 2024
Thanks for the great review about your stay with us.

10/10 Fantastiskt

Jose

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från HGI Omaha West 27 feb. 2024
Thanks for the review about your stay with us.

10/10 Fantastiskt

Samuel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing stay! Would recommending!
Bodde här 1 natt i februari 2024
Svar från cs 18 feb. 2024
Thank you for the review

10/10 Fantastiskt

Matt

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från CS 15 jan. 2024
Thank you for the great review!

10/10 Fantastiskt

Sabrina

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från CS 15 jan. 2024
Thank you for the great review!

8/10 Bra

Sandra

Bodde här 1 natt i januari 2024
Svar från CS 12 jan. 2024
Thank you for the review

10/10 Fantastiskt

Kimberly

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från CS 8 jan. 2024
Thank you for your review

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Awesome stay!!
Great place and great staff Free local shuttle was huge!! Can't wait to stay again!
Bodde här 1 natt i december 2023
Svar från HGI Omaha West 5 jan. 2024
Thanks for the great review about your stay with us.

10/10 Fantastiskt

Douglas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The rooms were comfortable. They had a nice area where our party brought in the New Year! The person on duty brought us a bucket of ice for our champagne. They were very friendly.
Bodde här 1 natt i december 2023
Svar från CS 8 jan. 2024
Thank you for your review

10/10 Fantastiskt

Israel

Bodde här 1 natt i december 2023
Svar från CS 2 jan. 2024
Thank you for the review

6/10 Okej

James, MONTROSE

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
There was a chlorine bleach smell when we entered the room that gave us a headache and we had to leave the room with the windows open to air it out. The noise between floors was herendous with a heavy set person in the room above ours. The surprise pet fee of $75 was not explained until we signed in. The refrigerator froze our food and made noises throughout our stay. To top it all off the breakfast meals were over priced and wasnt expected.
Bodde här 2 nätter i december 2023
Svar från CS 31 jan. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations.

10/10 Fantastiskt

Jennifer

Bodde här 1 natt i december 2023
Svar från HGI Omaha West 22 jan. 2024
Thanks for review about your stay with us.

8/10 Bra

David

Bodde här 1 natt i december 2023
Svar från CS 30 dec. 2023
Thank you for the review

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
We will try again
Bodde här 1 natt i december 2023
Svar från HGI Omaha West 11 dec. 2023
Thanks for the review, please call the hotel directly to talk about your stay in more depth. Thanks and have a great day!

10/10 Fantastiskt

Patricia

Bodde här 1 natt i november 2023
Svar från HGI Omaha West 27 dec. 2023
Thanks for the great review about your stay with us.

10/10 Fantastiskt

Dawn

Convenient location
Bodde här 1 natt i november 2023
Svar från cs 30 nov. 2023
Thank you for the great review

10/10 Fantastiskt

Shari

Reste med familjen
Gillade: Bekvämligheter
Free shuttle was a nice service!
Bodde här 1 natt i november 2023
Svar från cs 30 nov. 2023
Thank you for the review

2/10 Väldigt dåligt

Cynthia K

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Pool area dirty and in poor condition, whirlpool not working. stated restaurant was open on Saturday night.
Bodde här 2 nätter i november 2023
Svar från CS 20 nov. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

10/10 Fantastiskt

Mitchell

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från CS 20 nov. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Fantastiskt

Julie

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I checked in on the app and it indicated that I would be by the pool. I should have went with my gut instinct and said no. Very loud. The first night I was there the reception in the lobby went on until around 11:00. At least where my room was located - it's a loud hotel.
Bodde här 3 nätter i oktober 2023
Svar från CS 6 nov. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

8/10 Bra

Charles

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
didn't like that everything was a charge. Coudn't get refill of K-cups for the second day, lobby coffee was a charge, no breakfast without a charge. Previous days stayed at Best Western Premier Suites and eveything was included and the room was a better price. Wouldn'ty recommend this place.
Bodde här 2 nätter i oktober 2023
Svar från CS 31 okt. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 Fantastiskt

Lisa

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från CS 31 okt. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

2/10 Väldigt dåligt

Brett

Gillade inte: Personal och service och boendets skick och faciliteter
Under renovation. Had to go to the desk three times. Key did not work on room lock. Finally was given another room. Paid for breakfast. No coupon. Had to inquire
Bodde här 1 natt i oktober 2023
Svar från CS 30 okt. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 Fantastiskt

Michael

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Would recommend
Service was good, rooms were clean comfortable and quiet. Patio was a nice perk and the bar tender was on point
Bodde här 2 nätter i oktober 2023
Svar från HGI Omaha West 26 okt. 2023
Thanks for the great review about your stay with us.

10/10 Fantastiskt

Guadalupe

Bodde här 2 nätter i oktober 2023
Svar från CS 30 okt. 2023
Thank you for your review

8/10 Bra

Jamie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från CS 2 okt. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Fantastiskt

Thomas

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very friendly and helpful. Facilities were very clean. Great breakfast options.
Bodde här 1 natt i september 2023
Svar från CS 2 okt. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Fantastiskt

Glenn

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
5 Stars
Room and down stairs were all clean and the staff was very helpful
Bodde här 2 nätter i september 2023
Svar från CS 2 okt. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 Okej

Paula

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was fine except the bed and pillows. The bed was like cardboard with a little cushioning and the pillows were way to soft. They went completely flat and didn’t give any support. We did not sleep well at all.
Bodde här 1 natt i september 2023
Svar från CS 2 okt. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Väldigt dåligt

Deb

Bodde här 1 natt i september 2023
Svar från HGI Omaha West 26 okt. 2023
Thanks for the review about your stay with us, if you want to talk about your stay more, please contact your hotel.

10/10 Fantastiskt

Lyle

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från CS 25 sep. 2023
Thank you for the great review

10/10 Fantastiskt

Doug

Bodde här 1 natt i september 2023
Svar från CS 19 okt. 2023
Thank you for your Review

8/10 Bra

Daniel

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Water pressure in the room i had was terrible, door didnt shut. Wont stay again
Bodde här 2 nätter i september 2023
Svar från CS 18 sep. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team.

4/10 Dåligt

Carol

Reste med familjen
Gillade inte: Boendets skick och faciliteter
I reserved 2 rooms. One if the rooms needed to be changed 3 times as the first one had limited lighting in the bathroom, the second room’s entry door would not lock and coups be opened without a card, the third room was acceptable. The second room had a noisy A/C, a couple of ants on the coffee counter and both rooms had horrible pillows. I was very disappointed in the quality of this Hilton Garden Inn.
Bodde här 1 natt i september 2023
Svar från CS 18 sep. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team.

10/10 Fantastiskt

Brad

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från CS 18 sep. 2023
Thank you for the great review

10/10 Fantastiskt

Cecil

Gillade: Renlighet och personal och service
Bodde här 1 natt i september 2023
Svar från CS 12 sep. 2023
Thank you for the review

10/10 Fantastiskt

Ryan

Bodde här 1 natt i september 2023
Svar från CS 2 okt. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 Bra

john

Gillade: Bekvämligheter
Modern furnishings
Bodde här 1 natt i september 2023
Svar från CS 5 sep. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 Okej

Kayla

Bodde här 1 natt i augusti 2023
Svar från cs 5 sep. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.