The condo was in a lovely location, very close to the beach, the staff was great, the pool/lazy river was beautiful and well maintained. The condo is a great size for a family. Everything phoenix west has to offer was great!!!
The condo on the other hand has some issues that would need to be addressed to be a 5 star facility such as. The microwave handle is broken, the bar stools are falling apart and are unstable, two of the 4 window blinds do not work, the internet was slow, the towels are so scratchy, and the water pressure in the shower was like being sandblasted. The dryer does not turn off and takes a long time to dry items. There are not enough supplies to last a week such as toilet paper, paper towels, garbage bags (the basics) which you have to buy on your own. There is also nothing to use to clean the floor other than a broom which doesn’t work well with sand :/or any spray for the counters. It is also stated that linens are provided but the only bed linen is sheets so make sure to pack a blanket.
I would most definitely stay at the Phoenix West again, maybe just not this condo.