10/10
What was good about the stay and property is the staff to start with. When arriving there on the 3rd of this month. I was told that there was no reservation in my name. It has been canceled in April. I canceled the reservation with the third party, which was charging much more. I made reservation through the hotel itself, which i do not know how this reservation was cancelled, even though Expedia sent me a confirmed email. Rara waited on me, who also made the discovery of the cancellation and how my money was taken, which still have not been handle as Expedia said they would. She was very helpful and professional about this situation. Then she got one of the General Manager, Felicity, involved. They worked together to get my husband and I in a room to celebrate our anniversary. Their willness, professionism and caring mannerism made this situation turned a bad situation into a successful situation. Fairfield, you hired two awesome individuals to be part of your team. KUDOS, to Rara and Felicity!
The property, itself, was nice and clean. Central located in an area that we could walk to different stores to buy groceries, souvenirs, our phones carrier, buy things for the beach and even two ice cream parlors.
Keep hiring people like Rara and Felicity and keeping an Awesome hotel clean and relaxing.
Have a good day!
Chandra
Bodde här 3 nätter i juli 2025
