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Recensioner av Best Western Orange Plaza

2.5 out of 5
Best Western Orange Plaza
1302 W Chapman Avenue, Orange, CA

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 497 av 1002 recensioner" "
8 - Bra i betyg. 330 av 1002 recensioner" "
6 - Okej i betyg. 104 av 1002 recensioner" "
4 - Dåligt i betyg. 42 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 29 av 1002 recensioner" "

8,8/10

Renlighet

9,0/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell för rimligt pris
Rummet var nyrenoverat och relativt rent. Bra säng och utbudet på tv överväldigande (över 100 kanaler). Trevlig personal. Det enda som hotellet bör se över är sin belysning, så samtliga lampor hade ett alltför vitt sken.
Bodde här 1 natt i februari 2022
Svar från Michael 4 mars 2022
Tack för att du bor på Best Western Orange Plaza. Vi uppskattar din recension av vår fastighet. Vi kommer att undersöka att få in lite varmare belysningsalternativ i rummen.

8/10 Bra

Alexander

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra trots pågående renovering
Hotellet var mitt under renovering, men trots det kunde vi bortse från det och se potentialen. Vi fick ett renoverat rum, som dock fortfarande doftade svagt av målarfärg. Helt godkänd frukost.
Bodde här 1 natt i februari 2020
Svar från Michael 26 mars 2020
Tack för din vistelse. Vi uppskattar verkligen ditt företag och hoppas se dig tillbaka inom en snar framtid. Vi kommer att fortsätta göra förbättringar för att gynna gäster som dig.

8/10 Bra

Karl-Johan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best Western Orange
Good std Best Western hotel close to center of Orange
Bodde här 5 nätter i augusti 2019
Svar från Michael 13 aug. 2019
Karl-Johan, Thank you for staying at Best Western Orange Plaza. We appreciate your review. We will remodeling the property at the end of the year. We hope that you can see us after the remodel.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very good
Excellent service, friendly staff, Good clean room and the area was close to shipping. I would stay there again. The only thing i didnt like was the breakfast.. no cheese or ham for my bagels
Bodde här 6 nätter i mars 2019
Svar från Michael 25 mars 2019
Thank you for staying with us. I'm glad that you found all of the positives in us. I will be taking your feedback and potentially make some changes to breakfast.

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
Bodde här 2 nätter i januari 2018
Svar från Michael 31 jan. 2018
I am sorry that you did not enjoy your stay with us. I would like to know what you did not like about your stay. We aim to please with our service and it disappoints us to not see a 5 or 4 score. We will apply more effort in our job duties.

8/10 Bra

Ulf

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2017
Ulf, Thank you for staying with us sir. We are glad to have housed you and hope you will return in the future. Your feedback helps other guests chose us as a destination and we appreciate that. Thank you

8/10 Bra

Patrick

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good value for the money.

8/10 Bra

Scott, Madison

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Good experience overall for the money but floor was not mopped and dirty. Breakfast was better than expected.
Bodde här 4 nätter i maj 2024

8/10 Bra

Esteban

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A Good place to sleep in
Bodde här 1 natt i april 2024

10/10 Fantastiskt

John

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Proximity to Angeles Stadium.
Bodde här 1 natt i maj 2024

8/10 Bra

Kristopher

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a solid stay if you need to be in the Anaheim/Orange area. The bed wasn't especially comfortable but not terrible. Everything was adequate.

10/10 Fantastiskt

Abel

Close to downtown Orange
Bodde här 1 natt i maj 2024

8/10 Bra

Tiffany

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Melissa

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s nice hotel to stay at. Very easy to check-in, the staff is very nice. The beds are so comfortable after a long day out, and there’s really good TV and WIFI signal. Breakfast is included and it’s actually a wide variety of food to choose from. Would definitely stay there again.
Bodde här 1 natt i april 2024

8/10 Bra

Alyse

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Kind of a weird set up. We were given a room that hadn't been cleaned yet. Luckily, my friend and I had plans because we didn't actually go into the room for a while. We got back to the motel after our plans and saw staff cleaning the room we had been given. We had to wait additional time, which we gladly did. Everything seemed clean. It was just an odd experience. Other than that, our stay was fine.
Bodde här 1 natt i april 2024
Svar från Michael 1 maj 2024
Hello Alyse,We apologize for your room not being ready on time. Housekeeping was running behind. Other than that we are glad that everything went smooth and would like to stay again so that we can have a normal experience here.

10/10 Fantastiskt

Yessamin del Pilar

Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Carmel

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Michael 12 apr. 2024
Hello Carmel,I understand that you did not like our room and had issues with the cleanliness. We are known as one of the cleanest rooms and this disappoints me. The charge for your reservation has been refunded and we apologize for the presentation. We will do better for the next guest.

10/10 Fantastiskt

Maria del Carmen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
They were very kind, the chek in and check out was quick, but they do not make the bed
Bodde här 3 nätter i april 2024
Svar från Michael 12 apr. 2024
Hello Maria,Thank you for staying at Best Western Orange Plaza. I'm glad that you mentioned the areas that you liked. Unfortunately most hotels have changed policy and the beds are made starting the third day of your stay and every other day after that. The beds are always made with clean sheets after the guest has checked out.

10/10 Fantastiskt

Kiyomi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Michael 6 apr. 2024
Hello Kiyomi,Thank you for staying at Best Western Orange Plaza. We appreciate your spectacular review. Anytime you need a place to stay in the area, look us up.

4/10 Dåligt

jessica

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
The room itself is good for the price. The customer service on the other hand is not the best. The manager mainly appears to prioritize the money over the customer. There were overcharges made to my account that were removed once I noticed and decided to give them a call.
Bodde här 2 nätter i mars 2024
Svar från Michael 27 mars 2024
Hello Jessica,Thank you for staying at Best Western Orange Plaza. I'm sorry for your experience. The extra charges were holds on your card due the being a no call, no show the 1st night of reservation. When you arrived the second day the holds were removed, however they take up to 7 days to clear out and in your case it was only a couple of days. I'm sorry again for the situation.

10/10 Fantastiskt

yukiko, Las Vegas

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dave @ the Front desk is amazing.
Bodde här 2 nätter i mars 2024
Svar från Michael 30 mars 2024
Hello Yukiko,Thank you for staying at Best Western Orange Plaza. We are so grateful for your kind words and 5-star rating! Thank you for taking the time to leave us a review.

10/10 Fantastiskt

Sonya

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed at this property because my boyfriends daughter has a newborn baby in the NICU with medica issues at the childrens hospital of orange. This motel was close, clean and felt safe for a good price. We needed to find hotels nearby that were affordable so we can be there for her as much as possible.
Bodde här 1 natt i mars 2024
Svar från Michael 23 mars 2024
Hello Sonya,Thank you for staying at Best Western Orange Plaza. We are glad that you and your boyfriend were able to spend more time with his daughter. We all hope everything is going well and welcome you back anytime.

6/10 Okej

Theresa E

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
the flooring was coming up. cheap remodel.
Bodde här 1 natt i februari 2024
Svar från Michael 12 mars 2024
Hello Theresa,Thank you for staying at Best Western Orange Plaza. I was just in room 111 and looked at the flooring. I have notified maintenance and we will be fixing the flooring.

4/10 Dåligt

Erika Jean

Reste i grupp
Gillade inte: Renlighet, personal och service och bekvämligheter
I am not one to complain or write bad reviews even if I've experienced it but this time there were just way too many minor inconveniences and issues. First of all, we arrived and were able to check in a bit early. Check in is at 3 and we checked in around 2:50, which is great. But by the time we were done checking in, our room wasn't ready yet. First we were told maybe around 5-10 mins. Then the lady at the desk says "once you see that door close that means they are done". I go to check and ask one of the room service ladies and she says it will take an hour. I go back to the front desk and she confirms it will take an hour. 5-15 mins I understand but an hour after check in is just very inconvenient. then the front desk lady tells me rooms are upon availability, which I understand if we hadn't prebooked this room. Second, later then night we ask for 6 more towels. There are 5 of us in the room and only 3 given towels. I asked for 6 bc I just wanted a few extra to save myself a trip to ask for more the next two days but when I ask first thing the front desk lady asks me is "um why do you need 6?"I think that as guests, there is really no reason to ask that. Honestly if she just had said they were short and apologized for the inconvenience it would have been fine. But the fact she even asked that made me feel a certain way. She proceeds to tell me that a family of 9 went to the beach and took a lot of towels and said somewhere along the lines of I know this isn't your problem b
Bodde här 2 nätter i mars 2024
Svar från Michael 12 mars 2024
Hello Erika,Thank you for staying at our hotel. I'm very sorry for your experience. We should of been better organized. Perhaps our Front Desk Agent should of worded her question in a different manner regarding the towels.

10/10 Fantastiskt

Marco

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice. a little bit of noise by the nights
Bodde här 6 nätter i februari 2024
Svar från Michael 23 mars 2024
Hello Marco,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.

10/10 Fantastiskt

Charlene

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel. Our room looked like it had been renovated recently. Very clean. Helpful and friendly staff.
Bodde här 3 nätter i mars 2024
Svar från Michael 23 mars 2024
Hello Charlene,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to look us up.

10/10 Fantastiskt

Kathy

Reste med familjen, Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The staff were very helpful, The room was very nice and clean.
Bodde här 3 nätter i februari 2024
Svar från Michael 5 mars 2024
Hello Kathy,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel, particularly our staff. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Fantastiskt

Heriberto

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Michael 5 mars 2024
Hello Heriberto,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

8/10 Bra

Sharont

Reste med familjen
Gillade: Renlighet
Bueno nada lujoso esta bien para dormir si viajas y no vas a estar en el hotel esta bien respecto al desayuno solo puedes tomar una porción no repetir la señora que nos atendio de la cocina fue un poco malhumorada
Bodde här 6 nätter i februari 2024
Svar från Michael 1 mars 2024
Hola Sharont,Gracias por hospedarse en el Best Western Orange Plaza y compartir sus comentarios. Lamentamos que su experiencia no haya cumplido con sus expectativas. Fue un caso poco común y lo haremos mejor en el futuro.

10/10 Fantastiskt

Alisabeth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We stayed here to visit Chapman University. Nice location close to everything. Newly renovated, comfortable beds, good showers, and great staff. Breakfast was a nice bonus. Hot food options and coffee to get the day started.
Bodde här 3 nätter i februari 2024
Svar från Michael 1 mars 2024
Hello Alisabeth,Thank you for staying at Best Western Orange Plaza for your Chapman University visit. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call.

10/10 Fantastiskt

Carleton, San Diego

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The morning breakfast was great.
Bodde här 2 nätter i februari 2024
Svar från Michael 1 mars 2024
Hello Carleton,Thank you for staying at Best Western Orange Plaza. Our breakfast attendant was glad that you enjoyed your breakfast. We appreciate the compliment and welcome you back again.

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 2 nätter i februari 2024
Svar från Michael 24 feb. 2024
Hello James,Thank you for staying at Best Western Orange Plaza. We really appreciate your review. Thanks for the remark and we hope to back in the future.

10/10 Fantastiskt

Judhit

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Michael 27 feb. 2024
Hello Judhit,Thank you for staying at Best Western Orange Plaza. We appreciate your great score on us. We look forward to hosting you again for another fantastic experience in Orange. Have a beautiful day!

10/10 Fantastiskt

Judeth

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice place to stay!
Excellent hotel!
Bodde här 1 natt i februari 2024
Svar från Michael 24 feb. 2024
Hello Judeth,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Fantastiskt

william

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Michael 24 feb. 2024
Hello William,Thank you for staying at Best Western Orange Plaza and for sharing your positive experience. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Fantastiskt

Jill

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location if your visiting Chapman University.
Bodde här 2 nätter i februari 2024
Svar från Michael 24 feb. 2024
Hello Jill,Thank you for staying at Best Western Orange Plaza during your Chapman visit. We appreciate your review and welcome you back.

10/10 Fantastiskt

Allison

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was very clean. The staff were friendly and helpful. Breakfast in the morning was great, but the hours were limited. We would have preferred to eat earlier in order to get to the parks earlier. We also wished we had a microwave in the room and access to water to fill water bottles (water was only accessible at breakfast). We would stay here again.
Bodde här 3 nätter i februari 2024
Svar från Michael 23 mars 2024
Hello Allison,Thank you for staying at Best Western Orange Plaza. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 Fantastiskt

Sandra, Rosemead

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Breakfast and parking included, couldn’t ask for more. Thank you.
Bodde här 1 natt i februari 2024
Svar från Michael 23 mars 2024
Hello Sandra,We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger.

10/10 Fantastiskt

Sandy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Michael 23 mars 2024
Hello Sandy,Thank you for staying at Best Western Orange Plaza. We're pleased you found our hotel's location to your liking. Our goal is to offer convenience and comfort to all our guests, making their travels as smooth as possible.

6/10 Okej

Edward

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

Yuriy

Bodde här 1 natt i januari 2024

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet och personal och service
Stay elsewhere.
I flew in for a convention and had meetings scheduled in the afternoon. Despite having hashed out details for an early check-in (2 pm) days in advance, the hotel clerk feigned ignorance when I arrived at 2:40 after a delayed flight, saying they don’t do early check-ins, and wouldn’t accommodate my request. He refused to even look at the proof (a conversation I had with the hotel via hotels.com’s chat feature). He just kept repeating “check-in is at 3.” I had to wait for them to finish cleaning a room before I could check in at their “regular check in time” of 3 pm. The hotel clerk was rude and got annoyed when I asked him to explain why I was expected to pay both a $100 deposit and a $200 deposit. After his non-answer, I still didn’t understand it and just signed whatever he asked so I could get on with it and make my meeting on time. Once I got to the room, it smelled horrible and there was toilet paper jammed in the peephole in the door. The bathroom is tiny - I couldn’t fit inside if I closed the door. The iron was dirty and needed to be wiped off before I could iron my clothes. The neighborhood was pretty sketchy. And upon check-out, despite the printed notice in the room that the front desk is open 24 hours a day, the door was locked when I went to check out at 6:20 AM, no one was visible, and there was no doorbell, so I had to knock on the door for the same rude man to greet me with a scowl. I would not recommend this place.
Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bed too hard. Needs pillow-top mattress in our opinion. Otherwise a comfortable room. Manager very nice to allow us to stay a second night in the same room.
Bodde här 1 natt i januari 2024

8/10 Bra

Brian

Gillade: Personal och service och boendets skick och faciliteter
It's an older motel property, but it's been well-maintained and renovated. I would stay there again.
Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

Randall

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place to stay. Clean rooms, friendly staff. Convenient location.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Margaret

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lots of space.Comfortable, great location.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Orange Plaza Best Western
All was great except beds still too hard for us. Need genuine pillow top mattresses. Breakfast and breakfast service very good
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Dan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location is perfect for my situation..
Bodde här 5 nätter i januari 2024

8/10 Bra

Jaylee

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Would try to stay again
Front desk very friendly ! Room was clean. The sheets and pillows feel like they need to be replaced. They had stain on them. Water pressure in the shower not great over all. The free breakfast was good!
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Jose

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Professionalism
Nice staff friendly and place comfortable. From now will be my choice in California. Thank you ]!
Bodde här 3 nätter i januari 2024